ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.
Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.
ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.
ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.
Kenneth B. Branche: Marketing & Werbung Mitarbeiteranzahl: 201-500 Mitarbeiter
This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.
I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.
I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.
Antwort: ChaseData 11.7.2017
Thank you Kenneth for your review.
Brock S. Branche: Telekommunikation Mitarbeiteranzahl: 13-50 Mitarbeiter
I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month.
The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.
I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.
#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.
With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!
The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).
Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn't make me listen to their long sales pitch beforehand, they just said "Here you go! Enjoy!" No credit card, nothing. Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.
Samuel R. Branche: Telekommunikation Mitarbeiteranzahl: 51-200 Mitarbeiter
It has made our daily tasks and goals easier, quicker, and affordable.
This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.
The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.
We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!
Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.
Antwort: ChaseData 27.10.2017
Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.
Reed L. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 13-50 Mitarbeiter
Cloud Based Call Center Software that is extremely reliable with robust features and reporting.
Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.
Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.
Antwort: ChaseData 7.7.2017
Thank you Reed. We appreciate your business and the wonderful review.
Brian H. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 2-10 Mitarbeiter
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Our company has used ChaseDataCorp Call Center Software for 15+ Years. We started with their Premise- Based Systems and now use the Cloud Based System. Over the years we moved from commercial clients to government customers. The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations. We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service.
The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services.
Antwort: ChaseData 30.11.2018
Brian, thank you for being a long time customer and leaving your testimionial about your ChaseData experience. We look forward to working with you for years to come on exciting new features that will help your business prosper.