ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.
Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.
ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.
ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.
Chelsea C. Branche: Hausmeisterservice Mitarbeiteranzahl: 201-500 Mitarbeiter
ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!
I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.
Antwort: ChaseData 26.11.2018
Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.
Wayne D. Branche: Marktforschung Mitarbeiteranzahl: 51-200 Mitarbeiter
Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
It is very powerful and there are a number of ways to implement a solution.
Take time to think your deployment through.
Antwort: ChaseData 18.11.2019
Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.
Michael M. Branche: Versicherung Mitarbeiteranzahl: 2-10 Mitarbeiter
Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.
Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.
Mike B. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 2-10 Mitarbeiter
Ease of use. Tech support is easy to access and are very knowledgeable.
Nothing. Everything about this dialer system I love
Antwort: ChaseData 15.5.2020
Mike, thank you for your review of our call center software. If you need anything, don't hesitate to contact us.
Kenneth B. Branche: Marketing & Werbung Mitarbeiteranzahl: 201-500 Mitarbeiter
This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.
I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.
I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.
Antwort: ChaseData 11.7.2017
Thank you Kenneth for your review.