Über Lightspeed Retail

Lightspeed Retail ist eine cloudbasierte POS-Lösung, die sich für Einzelhändler in Branchen wie Bekleidung, Schuhe, Fahrräder, Schmuck, Haustiere, Sportwaren und Heimtextilien eignet. Die Lösung bietet Einzelhändlern Tools wie Inventarmanagement, Einzelhandelsgeschäftsmanagement, Kassenschubladenkontrolle, Zahlungsabwicklung, Bestellverwaltung, Kundenprofilzugriff, Integration von Buchhaltungssoftware und Integration mit POS-Hardware wie Barcode-Scanner oder Quittungsdruckertools. Lightspeed bietet eine vollständig integrierte E-Commerce-Plattform, mit der Kunden In-Store- und Online-Inventar verwalten, eine einzige Ansicht der Kunden haben und Multi-Channel-Verkaufsdaten analysieren können. Das POS-System für den Einzelhandel bietet Multi-Store-Funktionen wie Inventarsynchronisierung an allen Standorten, während mobile Erweiterungen bedeuten, dass Angestellte den Bestand überprüfen und den Verkauf von überall im Geschäft über ein iPad durchführen können. Die POS-Lösung für den Einzelhandel bietet Inventarmanagement-Tools, mit denen Nutzer Seriennummern erstellen, verfolgen und den Produkten zuweisen sowie Produktvariationen wie Größe, Farbe und Material mithilfe eines Matrixsystems erstellen können. Lightspeed Retail bietet auch einige Kundenservicefunktionen wie Profile, Verkaufsverlaufsprotokolle und Kundeneinblicke. Die Lightspeed-Software ist als monatliches Abonnement verfügbar und bietet kostenloses, personalisiertes Onboarding und 24/7-Support. Mit der Lightspeed Retail POS iPad-App können Unternehmen ein iPad-POS-System in ihrem Einzelhandelsgeschäft erstellen, um Zahlungen zu verarbeiten, Retouren durchzuführen, Geschenkkartenzahlungen zu akzeptieren und Rabatte anzuwenden. Die App kann auch im Offline-Modus verwendet werden.
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Lightspeed Retail Video
Lightspeed Retail Software - 1 - Vorschau
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Lightspeed Retail Preis

Lightspeed Retail bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Lightspeed Retail ist ab 49,00 €/Monat verfügbar.

Startpreis:
49,00 €/Monat Preisinformationen anzeigen
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Lightspeed Retail Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4,5
Kundenbetreuung
4
5 von 816 Bewertungen Alle Bewertungen anzeigen
Zondre W.
  • Branche: Einzelhandel
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.6.2019

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Vorteile

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Nachteile

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

In Betracht gezogene Alternativen

Clover, Shopify POS und Vend

Warum Lightspeed Retail gewählt wurde

I wanted a cloud based integrated system

Zuvor genutzte Software

Clover, Shopify POS und Vend

Gründe für den Wechsel zu Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Verifizierter Rezensent
  • Branche: Telekommunikation
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 7.1.2021

The Point of Sale solution

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Vorteile

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Nachteile

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

In Betracht gezogene Alternativen

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu Lightspeed Retail

We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.
Patrice T.
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.9.2021

Invest in your pos

If you want you compagny to work, invest in a pos that does what it need to be done, that is what I did with lightspeed and I enjoy every second of it. Many feature save me several hours of work per week and they realy did a superb reserchs jobs on building a software that work with retail and its not a additional feature to a restaurant pos.

Vorteile

The inventory management feature is juste great, it does everything it need to be whit minimal restriction, import feature for large supplier order is a must. Save me several hours a week

Nachteile

The restriction in UPC digit make some of my item UPC useless (item from China with irregular upc) and I have to create a upc myself

Derrick R.
  • Branche: Restaurants
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 8.5.2019

Not for restaurants

We had purchased the system for 3 of our establishments, and only installed it in 1 of them as a trial. Because of how bad it was, we decided to cancel our service. Even though we had not installed the other 2 locations and had used the product for 3 month in the one installed, they are forcing us to abide by our 3 year contract and pay the full amounts.

Even with having to cover that cost, which is completely unreasonable because 2 of the services were not installed, it is still much better and efficient for us to switch to another more functional service such as Cluster or Maitre-D.

I would not recommend this to anyone who has a restaurant.

Vorteile

Looks nice if you spend the time to set it up

Nachteile

Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story.

The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon)

The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am)

It is not possible to use the inventory option in bar because they can only have units, it

Antwort von Lightspeed

Hi Derrick,

We apologize that you are disappointed with your Lightspeed Restaurant experience. We see that have been speaking with a senior member of our Customer Success team who is working with you to addressing your concerns. We would be happy to continue to work with you in resolving the matter, and coming to an amicable solution.

Beantwortet am 17.5.2019
Traci B.
  • Branche: Einzelhandel
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.6.2021

Lightspeed for Retail

We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5 years. We thoroughly researched many POS systems, before going with our decision and couldn't be happier. The system is easy to set up and use and simple to train employees on. The customer profiles make it easy to customize shopping experiences for all of our customers and stay in contact with them.

Vorteile

The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Nachteile

None that I can think of or have seen in competitors.

In Betracht gezogene Alternativen

Clover, PayPal, QuickBooks Online Advanced und Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

They had very competitive rates for the same products and service and in most cases, better.

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