Lightspeed Retail

4,1
Gesamtbewertung
Bewertungen

4,1
Gesamtbewertung
Bewertungen
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Über Lightspeed Retail

Lightspeed Retail ist eine cloudbasierte POS-Lösung, die sich für Einzelhändler in Branchen wie Bekleidung, Schuhe, Fahrräder, Schmuck, Haustiere, Sportwaren und Heimtextilien eignet. Die Lösung bietet Einzelhändlern Tools wie Inventarmanagement, Einzelhandelsgeschäftsmanagement, Kassenschubladenkontrolle, Zahlungsabwicklung, Bestellverwaltung, Kundenprofilzugriff, Integration von Buchhaltungssoftware und Integration mit POS-Hardware wie Barcode-Scanner oder Quittungsdruckertools. Lightspeed bietet eine vollständig integrierte E-Commerce-Plattform, mit der Kunden In-Store- und Online-Inventar verwalten, eine einzige Ansicht der Kunden haben und Multi-Channel-Verkaufsdaten analysieren können. Das POS-System für den Einzelhandel bietet Multi-Store-Funktionen wie Inventarsynchronisierung an allen Standorten, während mobile Erweiterungen bedeuten, dass Angestellte den Bestand überprüfen und den Verkauf von überall im Geschäft über ein iPad durchführen können. Die POS-Lösung für den Einzelhandel bietet Inventarmanagement-Tools, mit denen Nutzer Seriennummern erstellen, verfolgen und den Produkten zuweisen sowie Produktvariationen wie Größe, Farbe und Material mithilfe eines Matrixsystems erstellen können. Lightspeed Retail bietet auch einige Kundenservicefunktionen wie Profile, Verkaufsverlaufsprotokolle und Kundeneinblicke. Die Lightspeed-Software ist als monatliches Abonnement verfügbar und bietet kostenloses, personalisiertes Onboarding und 24/7-Support. Mit der Lightspeed Retail POS iPad-App können Unternehmen ein iPad-POS-System in ihrem Einzelhandelsgeschäft erstellen, um Zahlungen zu verarbeiten, Retouren durchzuführen, Geschenkkartenzahlungen zu akzeptieren und Rabatte anzuwenden. Die App kann auch im Offline-Modus verwendet werden.
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Lightspeed Retail Video
Lightspeed Retail Software - 1 - Vorschau
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Lightspeed Retail Preis

Lightspeed Retail bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Lightspeed Retail ist ab 49,00 €/Monat verfügbar.

Startpreis:
Kostenlose Version:
Nein
Kostenlose Testversion:

Alternativen für Lightspeed Retail

Lightspeed Retail Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,9
Funktionalität
4,0
Bedienkomfort
4,1
Kundenbetreuung
4,0
5 von 969 Bewertungen Alle Bewertungen anzeigen
Rosaline
Rosaline
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 2.9.2020

Most complete and easy POS

Very easy to use

Vorteile

It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too

Nachteile

Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler

Verifizierter Rezensent
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.5.2020

Best POS System in the Business

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Vorteile

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.

There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.

If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.

Simply the best.

Nachteile

I don't have any comments for this section

James
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 9.5.2024

Take Your Money Elsewhere...Total Fail and Misleading Sales

Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to return hardware. Spent two months trying to make it functional. Finally gave up. Cancelled subscription and then could not get a call back for hardware return. Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised.

Vorteile

Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience

Nachteile

Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.

Antwort von Lightspeed

Hi James,

Thank you for sharing your concerns. We apologize for any frustration you experienced with our product and services. Your feedback on integrations and support response times is invaluable, and we're committed to improving in these areas.

If you're open to it, we'd appreciate the chance to discuss this further. Unfortunately, we are unable to locate your account within our records based on the information provided in your review. Please reach out to your Account Manager directly so we can find ways to assist you better.

Thank you in advance for your time.
The Lightspeed Team

Beantwortet am 15.5.2024
Elizabeth
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2022

Fantastic product for any retail business. Excellent value.

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Vorteile

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Nachteile

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Andrew
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 28.12.2020

Packs some punch among the punchless

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Vorteile

Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included

Nachteile

Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur

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