Lightspeed Retail

Vorteile

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Nachteile

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

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Vorteile

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Nachteile

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Vorteile

User-friendly and makes it easy to manage inventory, process sales, and check stock quickly. Helps speed up transactions and reduce errors. The system’s ability to handle multiple payment methods is also a big plus.

Nachteile

The system can sometimes be slow, especially during busy times, which can frustrate customers. There’s also a bit of a learning curve when it comes to using some of the more advanced features.

Vorteile

The fact it could do the basics well. i.e. take payment of an order.

Nachteile

The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed invoices did not match bank account inputs due to when the eftpos fee is attributed. This adds a lot of manual effort when reconciling.

Vorteile

Inventory, POS, Reports, and discount features are all easy to configure and use.

Nachteile

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Vorteile

Help desk , they answer soon but for my case couldn’t help at all , just referred to higher level with no result

Nachteile

Inventory management , huge inventory deduction with no reason

Vorteile

like the ability to add and change products easily,

Nachteile

Very hard to set up events in the system

Vorteile

It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft

Nachteile

Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall.

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Vorteile

When it was Shopkeep.
It has only gotten worse with every update.

Nachteile

They buy out the competition and change the system to a new hybrid version every other year.

Vorteile

I was originally a customer with Vend and since Lightspeed purchased the company I can not see any Pros.

Nachteile

Too many to list, but the company ethics are poor and I am not sure how they get away with the anti-competition methods.

Vorteile

Accuracy is very important and when I run a report or look at inventory it is correct.

Nachteile

The sales person told me I would have reports and I did for about 4 months, I was then locked out of the reports and could not pay my suppliers. I had to pay more money per month based on their employees mistake. I went with Lightspeed based on the monthly price. It is not completely what I needed for my store but the price was within my budget. Now I have to pay hundreds more per year so I can run one report to pay my suppliers. Be warned they do not stand behind their employees promises.

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Vorteile

The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.

Nachteile

Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!

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Vorteile

There’s nothing I like about the company.

Nachteile

Customer service and support is nonexistent. Management only communicates through email (absurd). Messages and voicemails aren’t returned. Emails are automated blanket emails.

Vorteile

Poor, poor and nothing less than poor customer support. You are on your own.

Nachteile

Functionality of the system and the look of the product on the pos

Vorteile

It is a very user friendly system. New employees learn very quickly

Nachteile

I started with Lightspeed over 5 years ago. I have my own payment system and now (within the last year)they are FORCING me to use THEIR system. I have been told my fees will go up if I don’t use their system. I would have never started with the system had I known they would be FORCING their system on my small business

Vorteile

Software is intact, does not give random errors. you can count on

Nachteile

it is a bit hard to settle if you have an inventory at some other software. it would be better to have more sync options.

Vorteile

The support staff, while unelpful, are friendly

Nachteile

The entire system was over promised, and entirely under delivered

Vorteile

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i know, better than [sensitive content hidden]
i dont know

Nachteile

frustrating to utilize. lots of data to enter, once you start using it, it's hard to break away. they always blame the other guy when problems arise with integrations

Vorteile

That it would allow us to put our inventory online

Nachteile

They [sensitive content hidden] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails.

Vorteile

nothing, absolutely nothing. The company gives us zero confidence.

Nachteile

every part of it as well as the lack of customer service

Vorteile

There isn't much I like about the systems ease of use.

Nachteile

It is impossible to speak to any customer service representatives. All they do as an attempt for customer service is to send you articles to read which have nothing to do with the issue you are having.

Vorteile

Nothing at all, if I could leave 0 reviews I would. Total waste of time if you have an e-commerce business that needs POS integration.

Nachteile

Avoid! Representatives promise the world and the software does not deliver. Charged us for the full contract term up front and are refusing to apply refund even though we cooled off within 24 hours of sign up - once we realised what had been promised was not at all functional. Don’t waste your time or money.

Vorteile

The Lightspeed Retail system is a comprehensive management solution for retailers, offering a variety of tools to manage inventory, process payments, handle orders, and facilitate e-commerce. Its user-friendly interface and customizable features make it a standout option, allowing retailers to personalize the system to meet their individual needs. In addition to its robust capabilities, Lightspeed Retail also provides mobile access and website management functionality, providing retailers with a versatile solution for managing their business operations.

Nachteile

The level of customer support provided could be improved as there have been instances in the past where reports were not able to be downloaded. But compared to all the pros it's nothing!

Vorteile

Integration with external services, ease of use

Nachteile

User interface / experience could be improved

Vorteile

The capabilities of combined and matrix products in which a product can have multiple variants and still be grouped under one parent product

Nachteile

The tax settings can be hard to understand at a glance

Vorteile

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Nachteile

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system.
I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

In Betracht gezogene Alternativen

Vorteile

Good foundation. Simple to use POS with valuable connected integrations.

Nachteile

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Vorteile

Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.

Nachteile

Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.

Vorteile

Appears simple and easy to use, simple to set up and cost effective.

Nachteile

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty.

I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Vorteile

I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.

Nachteile

Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.

Vorteile

Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience

Nachteile

Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.

Vorteile

Fast, all online, easy to import and export between excel

Nachteile

Basic functions simply do not work and have not been fixed after months to years

Vorteile

Aucun. Lightspeed ne peut être utilisé en Belgique pour du b-to-be

Nachteile

Ce sont des voleurs qui vous vendent du rêve et quand vous devez implémenter le logiciel….il n’y a plus rien. SAV inexistant.

Vorteile

Eficiência e responsabilidade frente á demanda tecnológica atual, atende a demanda do mercado de forma satisfatória ao cliente.

Nachteile

sem nada a dizer, não há nada que desaponte a credibilidade e seriedade no Lightspeed.

Vorteile

Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Nachteile

Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Vorteile

its easy to use and train other servers on, you can colour coordinate and organize items how ever you'd like with drop down tabs

Nachteile

nothing it worked great for us. I would recommend to anyone

Vorteile

Importing spreadsheets and not having to create individual items to prepare for the PO.

Nachteile

CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help.

Vorteile

Deffinelty not the customer service. Very poor.

Nachteile

Definitely the customer service was the worst. Basically forced to use Lightspeed payments otherwise high monthly fee. Can't pass on bank fees to customers still! Extremely poor customer service. Been trying to speak with someone for Months.

Vorteile

Ease of use. And CustomerService the way they used to do it.

Nachteile

Credit Card processing customer service.

Vorteile

NOTHING

Nachteile

THEY SELL YOU THE WRONG PLAN AND THEN WHEN YOU FIND OUT THERE IS ANOTHER SERIES THAT WAS THE PLAN YOU WANTED THEY THEN TELL YOU TO PAY ALL THESE EXTRA ADD ONS WHICH IS MORE EXPENSIVE AND WILL NOT EVEN ALLOW YOU TO CHANGE TO THE RIGHT SERIES. THEY ARE LYING THEIFS AND USELESS. HIS IS IN SOUTH AFRICA. SO I DO NOT RECOMMEND THIS FOR ANY SOUTH AFRICANS

Vorteile

Can hold a large inventory amount...we have 3000+ products

Nachteile

They never seemed to upgrade there system. Its been the same for 8 years!!!

Vorteile

the amazing POS and Inventory management offered from Lightspeed.

Nachteile

That we didnt start using Lightspeed earlier.

Vorteile

The software itself was ok, but fairly clunky to use.

Nachteile

The support team are very poor and extremely slow to respond and remediate issues

Vorteile

I wanted to share my recent experience with Lightspeed POS and their customer support

Nachteile

Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.

Vorteile

It integrates with several systems and card payment terminals which allows you to use it easier

Nachteile

Nothing I can complain about as it a great product

Vorteile

Used to like the use abilities of the POS but to be forced to move to their payment processing or pay the fine of almost $7000.00 per year as an ADDITIONAL charge has been a disgraceful decision from them.

Nachteile

The rip off decision to push existing users to use their high priced payment system.

Vorteile

The first contact was great but then when you take the cheapest plan they don't help you after it and almost try to make it harder, this app its a joke

Nachteile

Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent got my money back after 2 weeks, they lost my documents and pretend to never have it, be ready to talk to 60 différents peoples, go with square really !

Vorteile

Sounded good when they pitched their product.

Nachteile

Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate

Vorteile

I am a credit card processor that recommended Lightspeed to my clients
None of my clients are able to get custom service
It’s so bad that I personally been trying to email light speed and call for the last 5 days
The only response I got is “how can we help”
Once I wrote what I needed , no one ever got back to me
I’m going to recommend to all my clients to leave lighspeed
I’m even going to buy them new pos systems just not to deal with lighspeed anymore
Non of my retail or restaurants were able to get customer service
I’m writing this review to help other in their pos decision
Please save yourself a lot of headache and not to use this POS system
I have nothing to gain by telling you this

Nachteile

Customer Service is beyond horrible
I’ve been calling them and emailing them with no success

Vorteile

Honestly, not a lot of pros.
Its simple enough if you know how to dink around and look for things.

Nachteile

Features are not up to par
The way ecomm is set up for connecting to retail is a mess