Asset Panda – Bewertungsseite 2

Vorteile

Comprehensive reporting and analytics: Asset Panda offers advanced reporting capabilities and analytics for assets, allowing companies to gain valuable insights into asset usage and performance and achieve necessary improvements.

Nachteile

Cost: Depending on the size of the organization and the specific needs, the pricing of Asset Panda may be considered relatively high for some businesses, especially for small or budget-constrained companies.

Vorteile

Great assist management software. I love how easy and simple it is to use and carry out tasks.

Nachteile

Sessions time out way too fast, while viewing a report the page times out and takes you back to the start

Vorteile

Fácil de usar e funcional De fácil avaliacao

Nachteile

Melhorar o desempenho e ter mais opções

Vorteile

Tiene muchas ventajas ya que permite rastrear y gestionar tus activos empresariales en tiempo real, lo que significa que siempre tendrás información actualizada sobre tus activos, como su ubicación, estado, historial de mantenimiento, entre otros. Es una solución basada en la nube, lo que significa que puedes acceder a la plataforma desde cualquier lugar , siempre y cuando tengas una conexión a Internet permitiendo automatizar muchos de los procesos relacionados con la gestión de activos, lo que puede aumentar la eficiencia y la productividad de la empresa.

Nachteile

Es costoso en comparación con otras soluciones de gestión de activos. Aunque ofrece una variedad de planes de precios, los planes más completos pueden resultar costosos para las empresas más pequeñas; La personalización de la plataforma requiere un poco de habilidad técnica y configurarla adecuadamente puede llevar algún tiempo. Si tu empresa no tiene acceso confiable a Internet, Asset Panda podría no ser la mejor solución para ti. Algunas integraciones pueden requerir habilidades técnicas adicionales y puede ser necesario trabajar con el equipo de soporte de Asset Panda para lograr una integración adecuada.

Vorteile

I like how easy it is to deploy and use. I don't have any issues scanning or uploading my findings to be used in other systems. Accuracy is also key. I don't ever have to worry about mis scans which saves me a lot of time.

Nachteile

I don't have any complaints. This system is readily available and easy to use.

Vorteile

i found the following features as most impactful:
- asset tracking
-asset organisation
- asset location finding using GPS
- anywhere tracking based on cloud.
- assets marked using e-signature
Yes the product is quite easy to use for:
- cloud based application
- mobile based asset tracking
- uploading pictures, documents and quotes of an asset
- tracking and adding of non-depreciable assets
-
Yes i was successfully able to implement the integration of the app/software/SAAS with my existing business processes quite smoothly and easily as i could set it up with a little self-help, effort, and online training guides..

Nachteile

I found the following features that were either missing or could be improved:
- search function could be improved
- confusing security sign in
- configuration of images
- mobile bar-coded scanner

I found the following features or aspects of the product that are difficult to use:
- impossible to know double posting of assets
- difficult to setup users
- organisation of images gets difficult
- problematic setup of SSO
- time-out settings
No, the integration of the app/software/SAAS with my existing business processes not so much difficult as i could set it up with a little self-help, effort, and online training guides.

Vorteile

The investment we have made into AssetPanda's software pays for itself in many ways. (1) Staff are able to achieve/oversee more because tasks are more efficient with AssetPanda. What took the staff 20 minutes to do per request, now takes five. Audits that would have taken hours because the data was never originally captures in the first place, takes 15 minutes. This opens up time on their schedules for other projects. This is possible through action and assets records that are extremely customizable and the ability to set up automatic notifications to staff members (not just administrators). (2) Activity and asset tracking with user stamps, time stamps, and barcode tracking minimized loss of capital. AssetPanda enables us to close the cracks from our previous system where assets were occasionally lost.

Nachteile

Actions can have an "open" action and a "return" action, which links two actions together. It would be helpful to have an action chain of 3-4 actions. There are work arounds though.

The only other drawback we have found is that AssetPanda is not HIPAA compliant.

In Betracht gezogene Alternativen

Sortly und inFlow Inventory

Gründe für den Wechsel zu Asset Panda

AssetPanda allowed more actions to be applied to the assets and unlimited users allows notifications to go any staff member. AssetPanda didn't just replace our previous asset tracking system, it also replaced our process for sending and signing asset-related documents (loan agreements, data usage agreements, invoices, etc).

Vorteile

The ability to customize fields for different groups is amazing. No other software that we looked at allowed the level of customization that Asset Panda does. We are contractors that help with managing equipment for multiple government agencies on multiple projects, and being able to easily sort and identify assets has been lifesaving. The fact that work orders and consumables can also be captured all in the same software program makes Asset Panda a one stop shop for everything we need.

Nachteile

It's not the software program's fault, but we have absolutely awful cell phone service on many of our project sites, so we don't often get the chance to use the mobile app. We have just reached out about compatible bar code readers so hopefully we can still make sure of some of the mobile functions in the future.

Vorteile

1) User Interface: Asset Panda is fairly simple to use and can integrate well with almost any environment - no matter how complex it is.

2) Mobile App: The great thing about Asset Panda is that it has a mobile app that you can use. The app makes it possible to scan barcodes, search for assets and even update them, if necessary, while you're on the move.

3) Audit Feature: Asset Panda has an Audit Feature that enables you to go in-depth and check out the timeline of what people did with their assets.

4) Budget Friendly: Asset Panda is like a turn-key inventory solution that allows you to design and build according to your own requirements, based on your environment. The best part is that you don't need to hire any developer. You even don't need to waste time on purchasing expensive licenses or hardware.

5) Cloud-Based: All data is saved on the cloud and can be accessed from anywhere and at anytime with your credentials.

Nachteile

1) Sessions Time-Out: Okay, in my opinion, the most annoying part about Asset Panda is that its' session timeouts are way too fast. If the time-out setting on the website could be increased, that would be amazing!

2) Barcode Scanner: I feel that the bar code scanner on mobile devices can be improved a bit.

Vorteile

That a barcode can be assigned for each device, assign a customizable ID, the history of what has been assigned

Nachteile

The change in the Entity option, that you could see the name, and now it has a single name, Example we have 12 grades of students and each one had their name Grade 1, Grade 2, etc, now they all say Students, and we should not enter each one to know the degree, since they are not organized alphabetically

Vorteile

Once setup it is very easy to use and way less paper work envloved.

Nachteile

In our particular case we have users set to only have the Assets tab, that means they don't even have the settings page as users use SSO and it is not needed. The biggest issue is that it brings users to a total asset count page that is irrelevant and confuses the user when logging in and trying to sign for assets. All they need to do is click the "Asset" tab at the top but with it being the only tab they don't think its a button. I just wish there was a global home page settings for user templates instead of having to go in and set users manually. Users come and go often so its no ideal for us to make that change to each new user.

So in summary I would love to see a global home page option for users templates.

Vorteile

I like the ease of use and the myriad of customization options. The reports (once properly configured) are extremely useful in getting a quick overview of the various tracked components. I also like the notifications that can be created for literally anything. Finally, the Work Order option is great for managing shipment logistics.

Nachteile

Some of the menus seem counter-intuitive and require more clicks than necessary, in my opinion. I miss the 'Save and Exit' option on some of the screens that used to have it. Also, the Work Order flow/actions took a while to get configured correctly. I wish some of it would be more intuitive. Perhaps some wizard style setup option with some basic workflow scenarios could be added which could be further customized by the user?

Vorteile

There are multiple things I love about Asset Panda.
1. Ease of uploading new assets
2. Ease of creating and running specific reports
3. Ease of searching a user and seeing every asset assigned to them
4. Ease of moving an employee and having all of their assets get reassigned to their new location

Nachteile

Although it is a good feature and I know we will eventually use it appropriately, my team and I have really struggled to get the Reservation Portal up and running to fit our particular business needs. With the help of [SENSITIVE CONTENT] in support, she quickly pointed out to me that I was missing one particular step. Once we fixed that step we have been in a pilot phase. I believe within the next few months we will move completely over to using the reservation portal. Thanks [SENSITIVE CONTENT]

Vorteile

We have found a few very impactful features of this software. First, the flexibility of customization. When we realize we need to track some new data point or change how we deploy equipment, we can do so on the fly. Second, the mobile app. Having a optimized mobile app that our techs can access on their phone instead of getting out their laptop to log into a site is immensely helpful. Third, "automated" changes that can be done by using the "Actions" feature. I can have a couple quick input points and at the touch of a "save" button, numerous fields and data points can be updated. This is so efficient rather than changing these fields manually

Nachteile

A couple things that would be nice to have changed.... We have found the need to have a field that can be added to rather than only over-written during an "Action". Basically a running history of input points (Ex. every user that has been assigned to a device). Running a history report isn't always convenient and applicable to all potential users.
Also while chat support is great when you need help, but I'd really like someone to speak with directly sometimes. Conveying your issue over chat is sometimes very clunky and time consuming.

Vorteile

When we rolled out Asset Panda within our organization we had help the whole way from the support team. We have used it for more than 2 years now not only for asset tracking, but for inventory management, and reservations. It has solved many headaches within our organization and saved countless hours, and even more money by helping us easily track location and status of equipment.

Nachteile

While Asset Panda does have many features, some of the features such as the reservation side of things is not fully optimized. The main feature set of Asset Panda is great (Asset tracking, and inventory management in our use case) but some of the "add-on" features are not as comprehensive and leave you wishing there was more functionality.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu Asset Panda

Cheaper cost and more feature set. The look of the user interface was also leaps ahead of the competition.

Vorteile

The integration with GSuite and overall usability has allowed us to take some jobs that required highly trained and high security positions and deploy them to temps and aides in a secure fashion which has GREATLY allowed us to handle something that was less than visible or well maintained before.

Nachteile

Its a bit buggy and laggy. The setup and configuration is also extremely confusing. Theres just to many ways to get what you want and failure to perform some actions in the right order will result in incorrect data.

Vorteile

I love the ease of use. It is very user friendly. If I have any questions, the chat feature is a wonderful way to get help.

Nachteile

The only problems I have had is my own lack of knowledge. But a quick chat session later and all is well.

In Betracht gezogene Alternativen

Spiceworks Cloud Help Desk

Warum Asset Panda gewählt wurde

TrackIt had been the example of exemplary customer service and a wonderful product. The company had been purchased by BMC and it all went downhill. The biggest issue was after updating the software to solve a problem, my database became unstable and was losing integrity. I lost an incredible amount of data. Customer service became horrible. It was outsourced and I found the technicians to be accusatory and sexist. After I caught the customer service manager in a blatant lie, I knew it was time to move on.

Gründe für den Wechsel zu Asset Panda

We decided Asset Panda was the best fit for many reasons. The mobile app was very important. We wanted to move to the cloud. The ability to import my data easily though a CSV file was a major bonus. US based customer service was extremely important to me as well. While Asset Panda was not the lowest price, it did seem to be the best value.

Vorteile

We love the ability to see all of our tools, search by type or specific tool, track where they are and/or who has touched them last.
The fact that our guys on site are able to use the phones or tablets they already had to complete the cycle counts for us was also great!

Nachteile

We like that we can create our own reports etc. but don't love that we've had to pay for support in building them after our initial implementation.
Our new customer success specialist [SENSITIVE CONTENT HIDDEN] has been really helpful with this.

Vorteile

GUI interface ease of use, accessible across multiple locations as it is web-based. Easy to maintain and update assets and customize fields.

Nachteile

We do not have any cons with the product, we find it to suit our environment and needs perfectly.

Vorteile

I love the fact that it is cloud-based which means we can get information and track our assets both in real time and from anywhere

Nachteile

I would like to see more insights in the reports provided.

Vorteile

Reserving, checking in/out of vehicles and assets. As long as our staff remembers to use these features it's a good way to know what is available and what is not and keeping track of them. For most people it would probably be an easy software to learn, but I am not computer saavy so it was challenging for me, however I understand the basics which works fine.

Nachteile

I think there should be some default settings so that the set up/transition is easier. Being able to speak to a live person on the spot for help is sometimes more helpful that online chat.

Vorteile

The customer was able to start getting value from AP in a few days, even when there wasn't enough information to feed into the system. Since they were previosuly doing no asset management at all, they were worried about having a very long adoption curve. The truth is they were able to put whatever basic information was available and the, day by day filling more as they were able to dedicate time to this task once they had no need for manual processes.
The customer has already in place a lot of Zendesk integrations, so they felt AP was a very nice new member of their IT ecosystem.
For me, the most value comes from the fact that they have not need any tech support for using the system, so consultancy time has been mostly focused on obtaining new information to put into the system.
The mobile app's integrated barcode scanner was an unexpected benefit which made the customer really happy.

Nachteile

The lack of a current working integration with Salesforce was an stopper for a bigger project with a new customer.
For some current customers that I'd like to offer AP as a new solution I have the problem with integration with GRC systems, mostly for compliance with ISO27000 and some other process oriented and cybersecurity frameworks. The API is currently not as friendly to use for this kind of integration.

Vorteile

We moved from an internally (Intranet) developed Asset management tool to this full-featured, Cloud-based solution. And we love every bit of it! Easy cataloging of all our company assets with a user-friendly software that any of our staff can access.

First, the use of the cloud makes it accessible from anywhere and anytime. We hardly noticed any downtimes that affected our operations. Accessible also via our mobile devices, we can easily create barcodes, and scan it for easy tracking and update of records.

I am rarely impressed with the customer support, but hats off to Asset Panda team. Their training and on-call support has been fast, efficient, and polite.

The reporting tool is powerful. It can churn out all our records into a well formatted and context relevant reporting format.

Nachteile

Mobile app works when connected to the cloud, but it does not offer offline mode (with sync function for a later time). This would have been nice for areas where we had to scan assets on the basement or in the field where we didn't have connectivity.

Vorteile

What I've enjoyed the most about Asset Panda has been the experience of working with a system that didn't have nearly the capabilities that it did on launch that it does today. The asset panda team has been amazing in their willingness to continue to improve the system based on our needs. While we didn't have graphs and charts to show our equipment inventory at the beginning of our usage of Panda, due to requests, they've added it in. Any time I've had anything go wrong, they've been able to resolve the issue within a weeks' time, usually less.

Nachteile

As with any new company, there have been some growing pains. New features and features that probably should have existed before launch took a bit of time to get in. Some camera issues and inability to handle temporary wifi outages make updating in remote areas a bit complicated.

Vorteile

Software is cheap, They have a mobile app. (kinda confusing to navigate), they have a webpage (kinda confusing to navigate as well). You at the very least get to speak to someone in the US versus a overseas call center.... But the support people only speak in jargon and hardly ever get to root of the problem.

Nachteile

Confusing web page to navigate. Support and Implementation team are a nightmare to deal with. They don't really breakdown or explain to you the issues in simple terms they just rush you off the phone and "fix the problem". Only training you will receive is from support from Texas via telephone who also cannot explain things in a proper manor. The explanations they do give are full or jargon and leave you more confused than before. I HATE this software! Its cheap but I guess you get what you pay for.

Vorteile

1) The connection between groups
2) The capability to build your own actions. It's a platform with such strong user customization capability.
3) It's very powerful to trace equipment with unique serial number.

Nachteile

1) It's a little difficult in management of consumable items which have high volume and without serial number;
2) The format of the reporting is a little bit inflexible. However, it is be strengthened by exporting the data and create reports using Power Bi or similar.

Vorteile

The ease of customization for multiple fields and importing assets have been the most used and well planned out tools.

Nachteile

Currently the JAMF and Zendesk integrations leave much to be desired. I would love to see improvements made that allow these integrations to be used a more than they currently are.

In Betracht gezogene Alternativen

EZO

Warum Asset Panda gewählt wurde

Destiny wasn't serving it's purpose as a Technology asset tracker and running reports inside of Destiny were tedious and often incorrect.

Gründe für den Wechsel zu Asset Panda

Cost was a big one. Asset Panda was about $70,000 less than Oomnitza while offering some of the same features. While Oomnitza did have significantly better Zendesk and JAMF integration but for the price, we couldn't pass up Asset Panda

Vorteile

The user interface is simple to a navigate. I like the fact of having an image for every product.

Nachteile

The inability to select many products at the same time from different brands.
It would be good to have like a "shopping cart" and keep adding products from different brands or the same list (when its very long) so when we finish the search we can review the list of selected products and then check out.

Vorteile

My data is much more organized. It's very helpful especially with new employees that aren't familiar with the assets.

Nachteile

I would like to have the option to set timeout limits for logging off instead of being locked to 1 hour.

Vorteile

Fairly easy to use once I learned the details-keeps a nice track of the assets-not many glitches works pretty smooth for the most part

Nachteile

Adding new groups and categories is really weird-takes a while to figure that out

Vorteile

Price point, ease of use as well as training and functionality. AssetPanda saved me and my team time and money from looking at other asset management software as well as creating our own software internally. We needed a piece of software that could easily track where our assets are and log details as well as check out/in. All this is a simple user interface and at a low price point. AssetPanda does the trick

Nachteile

The things i liked the least I was able to talk to their customer support and eventually they provided a solution for it. So right now I dont have anything to high on the list except maybe have some integrations with Single sign on. or more user management.

Vorteile

We knew based on using a competitor's product that customization is key as well as using a product that understands how asset management needs to look and feel in a school environment. Asset Panda hit both of these marks and their customer service has always helped us to think outside of the box when it comes to matching our needs to their product offerings.

Nachteile

We don't haven't experienced any cons with working with the software.

Vorteile

Customisation is amazing and so simple
Replication is extremely simple and covers everything you need
Group scanning and changing of asset information
Actions to update assets automatically - your options are endless!
Reporting is simple and can be set up to check anything you want
The support is extremely quick to respond even with the time difference between Australia and Texas
All staff we have dealt with have been amazing and extremely helpful

Nachteile

There are still bits and pieces which need to be developed correctly, nothing to stop using the software by any means!
Slight delay in loading assets and configuration pages, however not long to the point where it is frustrating

In Betracht gezogene Alternativen

EZO

Warum Asset Panda gewählt wurde

We needed something better to manage the assets we use within our organisation and it needed to be used across multiple areas with auditing. MS Access was OK however so much harder to customise compared to Asset Panda

Gründe für den Wechsel zu Asset Panda

The way it looked, the way it felt when using the software, the customisation available, and the amount of functionality Asset Panda has in comparison.

Vorteile

It is super simple to use for storing basic Asset information

Love the scanning capability using a smart phone and the app

Filtering assets makes for quick and nice reports for inventory management

Nachteile

I wish the label printing had more flexibility

I wish it would auto assign asset numbers when adding new devices

Perhaps some quick reports

Vorteile

Asset Panda has all the features and price point that make it one of, if not the best, asset management tool that I've come across. We explored a few options when we were having so many difficulties and no other vendor I spoke with was able to offer me all the features that Asset Panda has at the same (or a better) price point.

I am cautiously optimistic that our experience will continue to be a pleasure. An asset management tool should be something that just works and not something you have to fix problems with daily. Our data is very valuable and its integrity is of the utmost importance due to our 1:1 initiative.

Active Directory sync has worked flawlessly over the past 6 months. Importing and updating of assets through their import tool is incredibly easy. Though I fully recommend using XLS sheets as I have had issues using CSV sheets.

The mobile application is still hands down one of the best applications I've used on iOS. The barcode reader reads quickly and accurately. Features like group scanning, filtering, and running actions are seamless.

Vorteile

Ease of use! I am working with a team that has different levels of technical capabilities and have had no issues with training these users.

Nachteile

The app is a little wonky to use. It is not quite as intuitive as the web-based software.

Vorteile

I think the best thing about this application is that you can make daily logs on the conditions of your assets and it will notify the correct the personnel of any issues.

Nachteile

I think the only con was when it would freeze because internet connection

Vorteile

I like the ability to define our own custom fields. There are many field types and can link the field to other parts of the system. A basic example is can have a list of Locations and then that can be a drop-down on another form.

Nachteile

I wish the main asset number could auto-increment based on the type of equipment. For example, for laptops and desktops, we use a different numbering scheme so I'd like auto-increment rules based on the type of equipment.

Vorteile

We like the flexibility to cater the software to our needs. We're using it in our Game Room for equipment check out and our Food Pantry to track the number allowed visits per individual and to make sure they're taking the correct number of allotted items per food category.

Nachteile

Because this was a unique use of their software, there were some struggles, but in the end, it's working for how our areas need to function.

Vorteile

Assets lists ensure that the user (currently logged on) only gets to see assets tagged to him. The list can get really detailed (item, model number, status, etc.). It is easy to organize your assets (e.g., according to type, or date acquired) for you to keep track of it. Apart from the list, one can also add updated photos (or even videos) of your assets. I bet this is super useful for the Tech support teams.

Doing an asset audit is only made easy via Group actions --- this is especially useful if you have a ton of assets tagged to you. Complete audit can be done with just a few clicks. We usually have a yearly audit (sometimes even a special audit out of season).

Doing an asset report is easy as well, just a few clicks to generate and download asset reports for yourself, or even for the department. The other way around, i.e., Asset import is as easy as well. Coming from a different (home brewed asset mgt portal), migration into Asset Panda was done via a simple asset import.

This is cloud-based and is supplemented by an accompanying mobile app (for easy update or upload of data/photos/etc). The barcode feature makes life super easy for the auditors.

Nachteile

The UX is very plain and the pages can sometimes load very slowly.

Vorteile

Asset Panda is very easy to use but also very robust.

Nachteile

The previous system has an GUI frontend on top of an Access database. It was much easier to access all of the data for reports and queries. Some of the things in Panda, such as time stamps, are not fields that can be used in queries.

Vorteile

Asset Panda is fairly easy to use but because it's capable of so much, sometimes it can be easy to 'get lost' when trying to do something or find where to custom configure something, on the admin side. The end user interface is fantastic, however.

Nachteile

The mobile app logs out too regularly and is lacking in stability, overall. Improvements could be made to this.

Vorteile

I am very much with customization and this was the only product who provides me all the features I was looking for my company.

Nachteile

I dont think so, If there is such thing which I don't like so far

Vorteile

The software is very user friendly. As well, the customized reports allow me to create in-depth, and visual reports for the college administration. All of this is done with ease.

Nachteile

I would like to see more integration of the modules. As in when you upload your assets and there is a warranty field. I would like that to transfer over to the Warranty section.

Vorteile

Ease of use. The product is extremely easy to use.

Nachteile

Not really anything. There are some features that we don't use.

Vorteile

Definitely barcode scanning with the mobile application; the software could not be easier to learn and use. Audit feature is really nice so the history of seeing how people screwed up what they did with an asset is right there. Nice repository for contract and warranty information.

Nachteile

Sometimes app barcode will scan successfully but item will show up as not in AP, but when you do a text search of the code you just scanned it will display. Software does not prevent people from entering information incorrectly or uniformly ("garbage in, garbage out"), but that is a personnel issue. As mentioned in the "Pros" piece, the software itself is remarkably easy to learn and use and takes little time if engaged with the process properly for moves/changes. Software does not seem to have a depreciation component for automatically calculating inventory values from year to year (helpful for finance divisions). Not sure what the calendar feature would be used for, but that's not so much a "con" as it is more of a Scooby Doo "RHUH?" question.

Vorteile

I love how fast everything loads. I love how easy it is to navigate that main page. It makes you feel in control of what you want to see. So user friendly. Easy to select as many assets as you want and either reallocate them from location, status, etc. Also easy checkout process. The customer service is also what sold me. The most friendly, honest and professional people. You will deal with 1 person who will walk you through setting up your trial period and will customize it to your needs in almost no time. Then you get to play around with it to make sure you are happy and gives you an opportunity to ask more questions over a few days or weeks. Then the implementation expert will take it to the next level and fully customize it for you and make sure you know exactly how to use all of the tools. I didn't think I would ever be excited about something like this, but it will deliver amazing results for a fair price.

Nachteile

I would like to have a way to select a date range on the calendar and tell it to run a filter to show what has an available status for those dates. Right now, if someone looks at a particular item and its status is "checked out" or "Request Confirmed" you have to click on the item to see the date range of when it is checked out. Not a biggie, but my implementation expert said this is something that their techs are considering or working on now.

Vorteile

The ability to customize the fields and change them to fit your needs. It was a SaaS type solution and not terminal based on local servers. We also have accounting software, document management software, and Electronic Medical Record software and we have the least amount of issues with Asset Panda.

Nachteile

Support is mostly thru emails, but this is true of our EMR software as well, which is the primary software most of our employees use everyday. Therefore, what I dislike a little is more of an industry trend. The positive side of it is assistance is documented. Actually, we haven't had to use support that much.

In Betracht gezogene Alternativen

EZO

Gründe für den Wechsel zu Asset Panda

The alternative product offered discount to Non-Profits so it was a more cost effective solution, however, everything being equal I preferred Asset Panda based on features. Asset Panda worked with us on price and removed that as a barrier. I also was impressed with some of the large companies using the product, which I suspect had more complex scenarios than ours.

Vorteile

The amount of customization is very useful, especially for us, as we are using this software in a rather unorthodox manner to track chickens as assets and their medical problems and treatments as support tickets. The ability to update fields on the support ticket side that update fields on the asset side is very useful in our setup.

Nachteile

We would like to see more connection between the asset and support ticket fields. Our current weight field sits on the asset side. Since we have a weight change action on the asset side and the medical ticket side, we cannot see a complete list of the weight changes in one action report. It would be very useful for a sorting function on the changes tab, so we could see all the current weight changes whether they originated from an action on the asset side or an action on the medical ticket side. The major complaint from our vet and animal staff is speed of data input. They are moving from chicken to chicken very quickly during their rounds of weighing and treating up to 400 chickens twice a day, so they feel every slight delay in responsiveness. They have also expressed a need for sorting reports by fields residing on the asset when the report is based on the ticket or embedded group side.

Vorteile

Deployment was quick and easy with the service provided by Asset Panda. The solution is versatile and allows for a multitude of asset management scenarios. Easy to report on asset information and easy to setup new reports on the fly.

The mobile app is a good alternative when on the move and also easy to use.

The solution is cloud based and therefore can be accessed from anywhere with very little or no downtime, apart from scheduled maintenance.

User permissions and roles can be customized to suit access requirements.

There are integration options for other cloud apps and services, such as Zendesk.

Nachteile

The Device Data Agent installer could be improved, currently there is an MSI file that relies on an external ".reg" file which we found doesn't work well when not installing as a user with administrative rights. The reg file adds to HKCU and not HKLM so needs adding specifically for the user of the machine in order for the agent to communicate correctly.

Also, while the mobile app is good, I found that sometimes the bar code scanning didn't always work as expected. For example, it would pick up a code that is on the edge of the camera view instead of the one being centered on).