Firefish

Vorteile

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

Nachteile

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

In Betracht gezogene Alternativen

Warum Firefish gewählt wurde

Gründe für den Wechsel zu Firefish

Vorteile

easy to use
Customer Service is top notch
value for money

Nachteile

functionality for a heavy freelance desk

Vorteile

The promise of the web integration, which we've paid for yet still don't have nearly 2 months down the line.

Nachteile

Being sold that Firefish is a small business to support small businesses, yet the absolute opposite is true when you start working with them.

Vorteile

time saving, easy to manage, get a great pool of candidates to pick from

Nachteile

they need to get rid of the robot customer service it helps no one.

Vorteile

Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires.

Nachteile

The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features.

Vorteile

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to".

The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work.

Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live.

Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Nachteile

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented.

Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

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Warum Firefish gewählt wurde

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Vorteile

IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs

Nachteile

Mailshot features we find a bit clumsy / ugly

Vorteile

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

Nachteile

I feel the marketing of candidates to clients could be easier.

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Gründe für den Wechsel zu Firefish

Vorteile

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Nachteile

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

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Warum Firefish gewählt wurde

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Vorteile

Simplicity
Customisation
Customer Service
Roadmap of new product development

Nachteile

Reporting features could be easier to access and have been built previously - however good work team getting these built now!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Firefish

Vorteile

I really liked the combination of my CRM with the recruitment website and marketing channels as it facilitates the candidate recruitment process

Nachteile

I didn't find negative points because it was very easy to integrate with my company's CRM.

Vorteile

Easy to keep track of all your activity, advanced CV search capabilities, classy landing page design. All sections tie into one another with links to click between candidate, contact and company, saving you a lot of time.

Posting jobs is quick and painless. Users decide on new features to be build and not the company themselves, this is a great idea.

Everything that you can think of it has. Important CV's direct from email. Free bulk uploads each month done by the data team. Top class customer support.

Nachteile

Nothing, I haven't found a single thing that I dislike. The product is constantly evolving, No bugs in 6 months of using it.

Vorteile

This is an easy-to-use software, which allows for the integration from outlook and calendars to ensure a "one-stop overview" for all our company needs. The new feature of being able to customise the terms within each client provides an easy overview of the terms, also this feature links through to new jobs minimise steps and speeds up the process.

Nachteile

With the preview windows being in PDF format, this can mess with the format of Word documents, so we have added an extra process to convert word documents to PDF to ensure documents view correctly

Vorteile

The process from start to finish, enables you to give the candidate a good experience, whether they are right for the role they've applied for or not. The Firefish software is exactly what recruitment businesses need, they've thought of everything!

Nachteile

I don't feel there is any cons to Firefish - the team are always developing new ways to make a recruiter's job easier.

Vorteile

The software is integrated into your website so seamlessly add value and eas in managing the data flow, you have full control of the editing and functionality to can make changes and update drop downs and functionality.

Nachteile

Not a great not to like in fairness, it delivers across all metrics for us

Vorteile

We have 3 people in the business total, all with varying computer skills. Firefish's software is super simple to use and their training sessions are great and full of every single bit of info you could possibly need. I like that I can find candidates relevant to what I am looking for simply by typing in one word.

Nachteile

Only issue I have with Firefish is I wish I could email myself a list of people or email one of my colleagues a list of people. For example, if my colleague isn't able to access their Firefish due to not being around their laptop but they need info on what candidates to reach out too it would be good to be able to send them a list of what I found on Firefish. I hope that makes sense. If this is already an option, please let me know.

Vorteile

Lots of functions, and features that can be utalised.

Nachteile

A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.

Vorteile

I enjoy the streamlined and easy-use layout of the platform. It makes it easy to move through each section and complete tasks. Keeping track of client processes every step of the way and informing clients through the click of a button.

Nachteile

The lack of Integration capabilities with other platforms- lack of integration with Job oards

Vorteile

The ease at which I can post roles, track candidates and re-cycle back into new processes

Nachteile

Ideally, the interviews would feed into my outlook calendar so I could keep track that way

Vorteile

Easy to use, and add any locations or disciplines being a super user.

Nachteile

Not being able to spell check and change words automatically if incorrectly spelt

Vorteile

Firefish is the best CRM I have used so far, like every CRM it is only as good as the stuff you put into it. The more accurate and detailed your entry is the better the software becomes.

Nachteile

The lack of integration with some of the bigger platforms. The formatting of CVs isn't great and end up just doing it outside of the system.

Vorteile

The system is very easy to use and has all the features we require to do our job. The mailshots and the applicant tracking system are key for us to manage both candidates and clients.

Nachteile

Very rarely but sometimes the system can be quite slow and when we are on a tight deadline, this can hold it up slightly.

Vorteile

Ease of use and functionality plus customer support of course

Nachteile

Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)

In Betracht gezogene Alternativen

Warum Firefish gewählt wurde

Vorteile

It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support.

FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology.

It links to our website and through to social media and job boards, all aspects that save time and repetition.

They run weekly Webinars that cover a wide range of topics which are very helpful for the small business.

They were always ahead of the game when it came to GDPR, seeing it as an opportunity rather than a problem.

The support team are also very good and friendly, which makes it easier to contact them as you don't feel judged.

Finally, they are constantly developing the system, often based on the comments from the users.

Nachteile

I am sure there are issues, but to date I have't found them.

Vorteile

Responsible cost.Easy to manage job postings - on company website and 3rd party job boards.Comes with the option of a template business website.Google optimisation / SEO on all job postings and company website.Useful support and training.

Nachteile

Some elements of tracking could be better.Reviewing the results of a 'database' search are not a efficient as they could be.Limited integration with 3rd party apps and software.No mobile app.

In Betracht gezogene Alternativen

Vorteile

This software provides easy access to candidate information which makes my job easier when it comes to filling my jobs with the appropriate and most qualified candidates.

Nachteile

If I could change one thing about FireFish it would be, a list to show in order the date of availability of candidates when you do a search for a specific candidate. I would also like it if it showed candidates "skills" in one section on the main screen of their profile.

Vorteile

Firefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.

Nachteile

Firefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.

Vorteile

FireFish is a seamless operating system to help me with my day-to-day recruitment needs. With a responsive and helpful back office, any question or query is never a task and always gets resolved with great urgency.Main pros:- Easy-to-navigate interface- Great integration into digital calendars- User friendly - Great training materials- "FishTank" an active database of useful questions and solutions

Nachteile

FireFish is a great system, which adds real value to a recruitment business. Areas of improvement would be minor factors such as:- More visually appealing (colors or animations) - Mail automation feature

Vorteile

The fact that it is very easy to use and there are lots of tabs to include information for both candidates and clients to provide a full picture. I also like the function where we can send texts directly from firefish and it records the replies directly.

Nachteile

As mentioned I'd like the recruiter interview tab on the job flow to be accessible throughout as we use this after CVs sent as well ask before. The location for the tab for the road map and the messages gets in the way. I would prefer this as a tab at the top of the screen as I often click on it when I am going through my lists.

Vorteile

There are a lot of features, but not enough of them do the job properly

Nachteile

it tends to be buggy and slow. There needs to be more features to help recruiters save time and organise their pipeline and candidates better.

Vorteile

The layout makes perfect sense. The functionality is spot on and is very intuitive and easy to use. For anything that you're unsure about, the back up and support from the team is spot on. It does all the stuff that I need my CRM to do and none of the stuff I don't need or want. I am particularly fond of the fact that it integrates beautifully with my web page and that I can update my webpage at any time. I've used numerous CRMs including Bond/Adapt, Bullhorn, Jobadder and many others and genuinely, this is the best I've ever used and I'm so glad that I'm using it for my own recruitment business. Firefish is a bit like Apple - they're stuff just works!

Nachteile

I'm genuinely struggling to think of something that I don't like or find hard to use. The only thing I can think of is when I was looking to put a retainer through on the system. But, with one quick email to the support team, I had my answer in minutes. On that point - they have a great list of "how to do X" available to download with very easy to follow graphics...another plus!

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Gründe für den Wechsel zu Firefish

Vorteile

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Nachteile

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Vorteile

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:

1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff

We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!

We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.

The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.

I really can't fault the Firefish software, the support staff, or their Company ethos.

Nachteile

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!

But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Firefish

Vorteile

Easy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey.

Nachteile

I wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask!

In Betracht gezogene Alternativen

Warum Firefish gewählt wurde

Gründe für den Wechsel zu Firefish

Vorteile

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Nachteile

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

In Betracht gezogene Alternativen

Warum Firefish gewählt wurde

Gründe für den Wechsel zu Firefish

Vorteile

The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.

Nachteile

Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.

In Betracht gezogene Alternativen

Warum Firefish gewählt wurde

Gründe für den Wechsel zu Firefish

Vorteile

I can call, text and email from the same platform, makes it very efficient compared to opening outlook, another VOIP system etc.Applicants are very easily tracked.

Nachteile

Formatting is a massive issue when doing CV sends or email sends, so much so that we don't use them and usually hit 'skip email'.It would be good to track how many left messages/voicemails you leave so you get a clearer picture from your KPIs how much contact you are making.

Vorteile

There are a number of excellent features in firefish. - The search functions and talent pools are great - Application tracking- The dashboard is great for easy access to almost everything - System is easy to use and also easy to make changes if required

Nachteile

If talent pools could be shared this would be a great feature. Especially when working in teams where candidates often cross over. The report function can be a little confusing but the team at FF are always on hand to help.

Vorteile

Firefish has all the added extras required to ensure every detail is able to be inputted. This keeps track of all our clients and candidates between all three of the businesses within our group.

Nachteile

Not being able to spell check emails when sending them through Firefish.

Vorteile

It is user friendly, intuitive and logical. It is constantly evolving and improving.

Nachteile

A few minor tweaks such as the email box much larger so you can see all of an email template you are editing.

Vorteile

We've found the software to work in exactly the manner we would want it to be, supporting our day-to-day activities and many functionalities to improve the way in which we work. I've enjoyed the recent instructional webinars, as this has provided a refresh on how to use the system and has led to improvements in the way we interact with the software. Firefish are constantly improving and upgrading functionality too.

Nachteile

No real cons - some aspects that we'd like to see in the future, but I think that these are developments that may be on the horizon. Fits perfectly with our business needs.

Vorteile

The software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.

Nachteile

As I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.

Vorteile

I haven't been too involved with the integration into our business, however, when it comes down to my use of uploading candidates to build a database and search for candidates it is very easy to use.

Nachteile

Not being able to add more than one position when creating a candidate profile

Vorteile

Managing both candidates is a trick business can lead to a lot of lost data/conversations etc. so having all this data in one place and for example say you have business x and a candidate is going to be working in school x being able to marry the two together makes keeping track of the work/task's conversations so much easier. The Friendly easy to use company/candidate set up is quick very easy and just a breeze to use

Nachteile

I feel there could be more sorting options. I.E if you have a candidate that is a teaching assistant, but they excel at a particular skill being able to display this so this can then be filtered so show what candidates are available and in what area would make things so much easier.

Vorteile

It's relatively quick and easy to use. Able to access from anywhere.

Nachteile

Lack of integrations with LinkedIn and WhatsApp. email function is clunky. Have to create duplicate contacts for multi-office clients

Vorteile

I use the Advert posting, applicant processing, and CV database. I absolutely love all these features as they're incredibly easy to use and very convenient. My favourite feature is the option for mandatory pre-screening questions as this saves me a lot of time when going through the job applications.

Nachteile

Honestly, not many cons come to mind as there are parts of Firefish I don't use but perhaps the organisation of the Candidate profiles. The CV is buried on the last tab in documents but is the most important thing on someone's profile.

Vorteile

Outlook integration is essential and allows me to quickly import candidates and see our interaction with them. Important when several consultants work on same role.

Nachteile

Still learning what I like and dislike but nothing critical
Duplicate names have been an issue

Vorteile

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

Nachteile

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Vorteile

Firefish is super easy to use and the team are always on standby with quick resolution should any issues occur.

Nachteile

There are a few bugs that if they were fixed would make life particularly easier - being able to view a CV whilst making a call through the system. I hate having lots of tabs open!

Vorteile

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

Nachteile

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.