MyTime

Vorteile

Very user-friendly! We can text clients, send scheduled and automated emails. Collect reviews, etc. Love the simple interface.

Nachteile

Time stamps on notes, tracking of packages more easily and extension of expiration dates

Vorteile

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Nachteile

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Vorteile

The calendar, that is about it! They offer features that may work nicely but it requires an upgrade from an already expensive program.

Nachteile

Customer facing booking page, difficult service creation and organization, overcharging for features that should be included without an upgrade- they nickel and dime you to death! You cannot get a hold of any decision makers or people who can help outside of a handful of customer service.

Vorteile

Layers over our website allowing people to book easily during off hours. Saves customer information so we can remarket.

Nachteile

we have to use their credit card processor and managing disputes is a challenge

Vorteile

I like on this application, MyTime is that it is very accurate when reminding me with my schedules and daily agendas. Since I am the type of person who always forgot my schedules this one helped me.

Nachteile

None at the moment, I am still satisfied with this application since it is not expensive compares to others, aside from that it is very accurate on scheduling.

Vorteile

The desktop version was usable, there is some value in some of the management reports.

Nachteile

The speed, lack of responsiveness and overall stability of the mobile application was detrimental to our business. [sensitive content hidden], was unprofessional, and transactional focused. He is not looking to develop long term relationships.

Vorteile

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Nachteile

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

Vorteile

I like the look and user friendliness of the widget on our website.

Nachteile

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Vorteile

Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

Nachteile

As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

Vorteile

Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.

Nachteile

I'd love to be able to use MyTime for group workshops and classes.

Vorteile

I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime.

Nachteile

There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have.

Vorteile

I LIKE HOW EASY AND CONVIENENT IT IS TO USE

Nachteile

I DONT LIKE ON MY END THE ENGINE SELECTION THAT I HAVE TO PUT IN TO PUT IN A VEHICLE

Vorteile

It is very intuitive and easy to use. There are a lot of really cool built in features that streamline the process of creating appointments and saving notes. I also LOVE the responsiveness of the customer service. They actually listen to feedback, and implement it quickly if it is something that would be useful.

Nachteile

I wish there was a better way to view appointment sales total on the appointment in the calendar for people who don't use the POS. I feel that the software is geared towards people who use their integrated POS system, but there are some features that are missing for people who don't. I wouldn't use their POS only because I have multiple lines of business that don't all use appointments, but I have one central POS system. That is not something I can use their POS for.

Vorteile

Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily.

The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly.

Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

Nachteile

I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

Vorteile

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

Nachteile

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

Vorteile

having online availability, has been very helpful. customers really like having the reminders sent to them as well.

Nachteile

sometime has meltdowns and stops working. that has caused us a few meltdowns in the office. the staff always responds quickly

Vorteile

Not having to deal with a separate merchant account. My cancellations have also have gone down since people have to leave their credit card information.

Vorteile

Having the schedule on my phone. Texting my clients reminders of there appointments. Credit cards saved so that I can easily charge for noshows

Nachteile

the online scheduler doesn't work for my type of business

Vorteile

I like booking appointments, keeping track of clients, calling to remind people of upcoming and overdue appointments, and so on.

Nachteile

The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing...

Vorteile

multiple locations determines the billing, not the number of staff.

Nachteile

not sure yet

Vorteile

Easy to use.

Nachteile

A few glitches here and there.

Vorteile

MyTime is a full business system: point of sale, online booking, scheduling, and email marketing. My salon has been using it for a few months. We switched from Booker, and see the difference, really. How? Much simpler. Clean looking, easy. Automatic. Emails and texts go out in the background and we don't worry about them. Easy to track our sales and products.

Customers have actually complimented us about how easy to book online.

Nachteile

Our only advice to MyTime is keep it up! MyTime did a lot of handholding and phone training with us though so the ymade switching as painless as possible. worth it!

Vorteile

online booking for customers

Nachteile

double booked me fixed now

Vorteile

It is a POS system, that we were required by our franchisor to use.

Nachteile

Team is completely unprofessional. The onboarding "specialist" was incompetent, and had difficulty scheduling our first meeting properly. Functionality is so limited. The system would have many errors and was extremely glitchy. Customer service is awful. When trying to troubleshoot, they would book "fake" appointments in the live system, which blocked off my stylists' availability and cost them customers. They continued to charge me, even after I cancelled service. Leadership does not seem to care to improve service. Seems like a borderline scam. I would have switched from them, except the franchisor required us to use them.

Vorteile

There were some good things about the software, but the bad out weighed the good, so I have nothing to say about any of the working features. What mattered to me was being able to cancel when I needed to cancel.

Nachteile

I used MyTime for several years, in which the contract auto renews, but if you want to cancel you only can cancel during the one month of the year that you joined. MyTime forces you to keep paying for their software even if you no longer need it.MyTime has no integrations worth using.

Vorteile

Customer facing is decent. Company stated they had a strong relationship with Google re Google booking. Not at all the case. Google has recommended several times that we stop using MyTime. CC processing via Tsys has been decent but that is not a result of MyTime it is a function of the processor.

Nachteile

[SENSITIVE CONTENT] is horrible. Support is spotty at best. No accountability. Very expensive. No failover in the event of www outage.

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Vorteile

Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers

Nachteile

Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return

Vorteile

I've been using My Time for as long as I can remember to manage everything from work to personal life.
Its very easy to use, both as a newbie and an experienced user.
Brilliant price point, compared to other applications that offer similar features this is a steal!
My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services.
Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Nachteile

Over time some of the free features of My Time have been moved to only be available to premium users.
The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Vorteile

MyTime user interface allows users to efficiently input their time and refer to prior timesheets without losing their progress

Nachteile

While the user interface may be efficient, it does not have much style or color. There could be more customization and stylistic design.

Vorteile

It literally replaces what I was using on 6 different subscription services, and at a fraction of the cost. I can keep all of my info in one place instead of having communications in my phone, email marketing on another site, scheduling on yet another site, and so on. Everything works together seamlessly now.

Nachteile

I can't really think of anything. All of my suggestions or feedback that I send to MyTime relating to the software are actually addressed and they let me know when the changes are complete.

Vorteile

MyTime isn't just scheduling; it takes care of all things related to managing a company, including employee time sheets, customer communications, online marketing, and sales tracking. Mobile app and Google calendar syncing are crucial. Discount and promo code options are great. Love the marketing automation!

Nachteile

Would be nice to make notes per session and client, rather than one long list of notes per client. As a small start-up, cost is our biggest barrier to entry; it's about twice that of some of the competitors. I recognize that all the services it address likely makes this worthwhile, however, and we'll keep an eye on this product as part of our growth model.

Vorteile

I did a lot of research into different CRMs for my business. MyTime was by far the best.

Nachteile

Sometimes the mobile version does not update.

Vorteile

Ease of use, scheduling, checking clients in and out and the communication function works great

Nachteile

That our payweek starts monday and mytime starts on Sunday

Vorteile

What I like most is the scheduling calendar and my personal calendar are synchronized to reduce conflicts between my personal and business schedule and I can adjust pricing for sm

Nachteile

I can't think of anything I don't like.

Vorteile

It's uncomplicated and easy to use. No extra features that I don't need.

Nachteile

I wouldn't change anything about this time management program.

Vorteile

I love software because my clients love it. It makes it so much easier for them to book appointments online, at their convenience. This leads to more sales.

Nachteile

There are occasional glitches, but they seem to be quickly remedied.

Vorteile

Ease if use. Sophistication.

Nachteile

I would like to make it mandatory for some clients to pay a deposit not All or Nothing

Vorteile

The continuity of image it creates for my business!

Nachteile

Every improvement or addition seems to come with bugs.

Vorteile

Scheduling is easy along with client communication options! Setting it all up is pretty easy also very user friendly! Well priced for all you get!! They are Always looking for feedback so they can better your experience!! Everything is at your fingertips! The Marketing platform is beyond helpful! Well rounded 5 star service!

Nachteile

None really just hoping they come up with a way to import contact from my phone to the MyTime client database with just a few clicks!! No other Cons!

Vorteile

Easy to use, manages all the major parts of my business from scheduling to payments. The messaging function which allows clients to reach me with a text message is great - much better than handing out my personal cell phone number to everyone.

Nachteile

No real cons so far.

Vorteile

The customer service is great. You get to speak with a real person who is concerned about your needs and takes care of any issues you have.

Vorteile

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

Nachteile

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

Vorteile

Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

Nachteile

Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

Vorteile

Ease of use
Layout and design
Ability to book appointments is super easy
The dashboard is a great way to view a snapshot of the business

Nachteile

Reports could be better and provide more comprehensive detail
Schedule design needs some improvement to be easier to read
Payment processing is somewhat iffy
Social media review feature doesn't fully work

Vorteile

TELEPHONE DATA MERGES WITH CONTACTS IN PHONE DATABASE. HENCE, YOU CAN MAKE A CALL IN THE APPLICATION. ALSO, I LIKE THE STATISTICS FEATURE OF THIS SOFTWARE.

Nachteile

THE NAME SORT FEATURE OF THIS SOFTWARE CANNOT MERGE WITH YOUR CONTACT LIST ON THE PHONE. IN SETTING UP A CONTACT, YOU HAVE TYPE DATA ALL OVER AGAIN.

Vorteile

It's adaptability to my type of business

Nachteile

Lotta glitches in the system when customers are trying to schedule

Vorteile

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

Nachteile

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Vorteile

I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

Nachteile

They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.