Naverisk

Vorteile

I've used them all since starting my MSP. Atera, Syncro, even Naverisk in it's early years.... I've been with N-Able for a while and for reasons I won't go into here, I decided to give Naverisk a trial. It didn't take me long to cancel N-Able and give Naverisk my money. It was a straightforward and easy decision. I'm self hosted, and the initial set up was very simple. I was up and running in around 30 minutes. The portal is easy to navigate. The support is top-notch. Scripts ACTUALLY RUN when you want them to. Windows Updates also work, and is very configurable. The service desk is very easy to manage, and the automation rules just rock! The email conversation with the sales guy was easy without any pushy tactics or hidden agendas. The online community is also very involved, and it [sensitive content hidden]is also there at Front Of House too. Oh, and the BI Reporting..... Never seen anything so detailed....

Nachteile

I can't think of anything I dislike about Naverisk right now

Vorteile

Most RMMs do the same or similar things including allowing managing devices, remote control, patching, creating, and running scheduled scripts, generating reports, generating tickets based on monitoring policies, integration with a PSA, etc. We've used numerous RMMs in the past and none are perfect, including Naverisk, but we have always felt confident that Naverisk is a very secure system because we've not had any security issues. With other RMMs, we've experienced unacceptable security issues which is why we moved to Naverisk 10 years ago. We also improve security by hosting on our own platform and provide access to Naverisk via firewalls we fully control so can lock down access to the UK only. Naverisk is rather a technical platform, so it's not for everyone, but it's great for us because we are technical people. Hosting on our down platform does require us to spend time on upgrades but we would rather have full control instead of relying on a third party. Naverisk technical support is always helpful and resolves issues quickly and they have also helped us with creating scripts. As an extra bonus, we get Arma backup too!

Nachteile

It's technical so not for everyone but works great for us

In Betracht gezogene Alternativen

N-central

Warum Naverisk gewählt wurde

We switched before CentraStage was purchased by AutoTask (then Datto/Kaseya) so we were using CentraStage at the time. There were some unacceptable security issues at the time which forced us to move to Naverisk ASAP.

Gründe für den Wechsel zu Naverisk

We have host on our own platform and provide additional security by using our own firewalls

Vorteile

A complete solution, attractive price but you pay with frustration.

Nachteile

A lot of problems, limited API, Slow response from support

In Betracht gezogene Alternativen

Atera und SuperOps.ai

Gründe für den Wechsel zu Naverisk

A good feeling for the persons at Naverisk that I talked to, a lot of functions

Vorteile

Hard to say as it was years ago, but very nice integration for 3rd party software

Nachteile

Some of the alerting was tough to set up, but they had great guidance available.

Vorteile

The intuitive unfussy user interface and the performance and reliability.
The help and support during initial setup and ongoing.

Nachteile

Installation and updates still require a certain amount of manual work, although Naverisk will kindly do this for us as part of our fees, I still prefer to follow our own procedures and maintenence window.

Vorteile

Reporting, monitoring, automation, RDP functionality all just works without a hitch. Deployment is super simple and fast. Once set up, deployment is pretty much turnkey. Also like the fact that we can run Python scripts to make certain tasks simpler and more autonomous.

Nachteile

The ticketing system could use a bit more attention. Creating tickets can sometimes be tedious and searching through previous tickets can be cumbersome.

In Betracht gezogene Alternativen

NinjaOne

Warum Naverisk gewählt wurde

Itarian had many features that would constantly "break" and many of it's functions very very cumbersome to use, where Naverisk made it a breeze.

Gründe für den Wechsel zu Naverisk

More value for money and more working features for the price.

Vorteile

As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis.

Another pro is that the Naverisk team constantly works on development and updates to the system.

Nachteile

A con of the system would be that there are some sections that are a little complicated to work and find.

As someone who works directly with admin, the client profiles would benefit with a full overview on services per company listed in a easy to view manner as this would assist the technicians on knowing what services the client has assigned to them, this may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system)

Searching for tickets could have also been made simpler.

Vorteile

Has a lot of features and are customizable, work most of the time.

Nachteile

A bit slow on connecting, too long to implement new features and interface some time will not load properly.

In Betracht gezogene Alternativen

NinjaOne und Pulseway

Gründe für den Wechsel zu Naverisk

Seemed to be a better product and more customizable.

Vorteile

The product is great and it meets all of our needs. But the Customer Service is exceptional.

Nachteile

Managing SLA warnings and failures is always a challenge for us We have a hard time determining the SLA triggers.

Vorteile

Remote control, Patch Management & Backups

Nachteile

Sometimes the splashtop would refuse to work and we would be required to use a temporary alternative example ANYDESK

Vorteile

Creating projects and adding multiple users to a ticket.
The various reporting function that are available.
Being able to create script packs.
Console option when viewing a device.
All the device information that pulls through.

Nachteile

Its very difficult to find older tickets on the system.

Vorteile

Creating projects and adding multiple users to a ticket.
The various reporting function that are available.
Being able to create script packs.
Console option when viewing a device.
All the device information that pulls through.

Nachteile

Its very difficult to find an old ticket.

Vorteile

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Nachteile

Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

Vorteile

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

Nachteile

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

Vorteile

The complete overview of the Customers Networks/Devices in one screen.
Integration of remote control software. Single click on device to access computer remotely.
Choose which remote control software to be used.
Windows and 3th party Patching

Nachteile

Bugs are solved in next releases so you have to wait for a few month.

In Betracht gezogene Alternativen

Atera, Kaseya VSA, NinjaOne und ManageEngine Endpoint Central

Warum Naverisk gewählt wurde

Many bugs, slow, expensive. Just bad

Gründe für den Wechsel zu Naverisk

The best overview in just one screen.

Vorteile

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Nachteile

Project Management and Cloud Spaces modules, both are rather useless to us.

Vorteile

Product once up and running self heals and easy to monitor any issues. Flexible config. being able to add your own monitoring is a big help

Nachteile

Initial interface maybe doesnt look as slick as other more expensive options out there but the product does every we need it to

Vorteile

CMDB, PSA & Monitoring in one is just easy to have and easy to use

Nachteile

Sometimes there are some minor bugs, however it not mentionable

In Betracht gezogene Alternativen

SolarWinds Service Desk und Autotask PSA

Vorteile

The device and scheduling tabs are so handy in regards connecting into devices and having tasks and scripts ran at certain times.

Nachteile

The UI is a little clunky and views could be improved for device monitoring.

Vorteile

the RMM agent is amazing with the features

Nachteile

the portal is not friendly user.
the portal is a bit old.
training is missing in the portal and the "information"help button.

Vorteile

The ease of access to any of the machines that naverisk is installed on as well as the monitoring

Nachteile

It could have support for more software to be attached to it but I guess that part of the development

Vorteile

Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

Nachteile

The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort.

Vorteile

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems.
Interfaces well with Xero (for accounting) to make billing a breeze.
Lots of remote control options depending on the situation.
Clearly laid out interface. Easy to find everything.

Nachteile

Out of the box, alerting is a little verbose. Easily customised though.

Vorteile

easy and friendly interface with users interaction

Nachteile

there is nothing that i like least, all is most likely about this software

Vorteile

loved most how much information i get from the client, after an easy agent installation

Nachteile

sometimes i get a little lost in the menus. oh and i cannot directly close tickets from emails

In Betracht gezogene Alternativen

Atera und SolarWinds Service Desk

Gründe für den Wechsel zu Naverisk

pricing and GDPR

Vorteile

With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP

Nachteile

Mobile app requires more functionality.
Built in remote splashtop needs some features.

Vorteile

Creating projects and giving us the option add multiple users to tickets and project. Creating scripts on users devices
pulling reports from Devices

Nachteile

Searching for specific tickets need to be improved.

Vorteile

I can monitor my client sites on the go, and give them feedback 24/7

Nachteile

It would definitely make a massive difference in my life if there was a full blown Mobile Application.

Vorteile

the fact they are understanding, its like a 7 star service at Dubai Burj

Nachteile

nothing, just inflation
nice to able to claim vat back from the goverment.

Vorteile

Naverisk has a very easy to use interface, is fast and easy to deploy and manage

Nachteile

PSA could be improved and a more clearly defined part of the product

Vorteile

It has the required features to manage & monitor devices.

Nachteile

Some updates to the platform do not seem to be thoroughly tested or trialed with end users before deployment and generate time wastage. Example: saved custom views for Devices and Service Desk have stopped working after Naverisk has been updated, requiring recreation of the custom views from scratch. I have to take screenshots as a precaution.

Vorteile

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.

Nachteile

I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.

In Betracht gezogene Alternativen

ConnectWise Automate

Warum Naverisk gewählt wurde

Expense and functionality.

Zuvor genutzte Software

Spiceworks Cloud Help Desk und ConnectWise Automate

Gründe für den Wechsel zu Naverisk

I know the team and have worked with them in the past. Naverisk has always been my top choice since I used it back when it was first developed.

Vorteile

remote access, patch management, automated tasks, alerts

Nachteile

uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)

Vorteile

Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years

Nachteile

Slightly better roadmap availability and release schedule

In Betracht gezogene Alternativen

Kaseya VSA

Gründe für den Wechsel zu Naverisk

Pricing, ease of use

Vorteile

The software is great and Windows support is strong and fully featured. The remarkable customer support was my favourite thing about it though, being able to get an answer to a question in a few minutes by email is something I haven't seen with any other RMM.

Nachteile

The Mac client seems unreliable but that seems to be the case with every RMM I have tried so that's probably a Mac thing.

Vorteile

Easy to use and simple. Quick deployment. Responsive UI.

Nachteile

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Vorteile

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Nachteile

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Vorteile

Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group.
Easy to deploy.

Nachteile

Occasionally difficult to redeploy if connection to monitoring client was lost.

Vorteile

Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets.

Nachteile

The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated

Vorteile

Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues.

Nachteile

Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune)

Vorteile

Easy to use, was deployed in place of another product in less than a week and was in continuous use since

Nachteile

additional integrations with quickbooks desktop, for instance

Vorteile

I like that setting up Naverisk is easyThe software comes with great capabilities and supports remote work greatly It makes it easy to offer remote support

Nachteile

I think everything about Naverisk is great as I have had no bad experiences using this product. It is flawless.

Vorteile

The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit.

Nachteile

My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need.

Vorteile

easy access to servers, that help monitor faster, shutdown servers without accessing the server

Nachteile

yes all the features are very good and very useful,its help the service feature to run services without getting into the server

Vorteile

+Easy to use
+Great scripting Tool
+on-premise

Nachteile

-setup is little complicated and documentation wasn't complete at the time we setup. but this has been improved over the years and upgrades are installed quit easy now.
-new release of the software are sometimes slowly deployed

Vorteile

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Nachteile

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Vorteile

The ablility to manage multiple companies is quick and easy with Naverisk it makes it an essential bit of kit for IT Support.

Nachteile

There is so much to learn with this software so I havent got round to any cons yet.

Vorteile

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

Nachteile

All this software features are of ease, nothing that I disliked

Vorteile

Been using Naverisk for 6 years +.
2,500+ Windows, Linux, Mac devices being managed.
Just signed up to another 3 +s contract term.

Nachteile

The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3.

Vorteile

It has a ton of features and can provide quite a number of benefits if they are used

Nachteile

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.