Über Fresha






Fresha Preis
Fresha bietet eine Gratisversion, aber keine kostenlose Testversion. Die kostenpflichtige Version von Fresha ist ab 0,00 € verfügbar.
Alternativen für Fresha
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- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best point of sale system
Exceptional.
There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less.
Vorteile
I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!
Nachteile
The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.
- Branche: Hochschulbildung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fuss Free version
It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend.
Vorteile
The free version is easy to use and not too limiting. Almost as good as a paid system
Nachteile
Hard to navigate to notes etc.
lots of clicks to get to where you need to go.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
DO NOT USE FRESHA
Vorteile
Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly
I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly.
Nachteile
Everything but mainly the staff and their customer support team.
- Branche: Hochschulbildung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fresha - free version review
I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way
Vorteile
That it has a free version with enough of the capability
Nachteile
The new updates that then cost.
The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!!
In Betracht gezogene Alternativen
TimelyWarum Fresha gewählt wurde
Salon Ezy although had all the features needed and was free to us. It was cluncky and not up to dateGründe für den Wechsel zu Fresha
It was because there was a free version available- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Fresha Than The Rest!
Vorteile
I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!!
Nachteile
I don’t have anything specific I don’t like about them.
In Betracht gezogene Alternativen
JoistGründe für den Wechsel zu Fresha
I really liked the overall feel of Fresha way better.- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Excellent for your bussiness
My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need.
Vorteile
I use it to manage my clients' appointments and have all my services organized and accessible to all my clients.
Nachteile
I don't have any negative comments at the moment. I've been using the dating app since March 2023 and I've found it great.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent product
Vorteile
Ease of use for both practitioner and client.
Nachteile
Soap notes are not available to write/chart.
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Book appointments on your phone, tablet or computer!
It's a fantastic platform for online appointment booking.
Vorteile
I love that my account houses all providers that I have used previously who also utilize Fresha.
Nachteile
I can't really say there is much that I do not like about Fresha.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Fresha review
Generally a really positive experience, happy with the systems and it is very easy to set up for my clients
Vorteile
Simplicity of setting things up as well as the dashboard/ interface
Nachteile
The 20% fees is quite steep compared to other software's
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Disappointing service
I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received.
Vorteile
I did not get to use this product for long before realising it would not be suitable for my business needs
Nachteile
Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
outgrew fresha
Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.
Vorteile
customer service was great and helpfulclients found it easy to bookdeposits were taken easily
Nachteile
switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.
- Branche: Unterhaltung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Fresha is the calendar for me
Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues.
Vorteile
The ability to collect funds and create services and products that fit my business
Nachteile
The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.
In Betracht gezogene Alternativen
Square PaymentsWarum Fresha gewählt wurde
The fees for fresha was cheaper over square.Zuvor genutzte Software
Square PaymentsGründe für den Wechsel zu Fresha
Fees for fresha were cheaper than square.- Branche: Pharmazeutika
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Pharmacy vaccine appointments are never an issue
Vorteile
WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see
Nachteile
Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
I am currently using it and am satisfied with it.
Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.
Vorteile
It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy.
It is also convenient to automatically send SMS notifications to customers.
Nachteile
There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.
- Branche: Alternative Medizin
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good booking platform
It is a solid booking platform but only this
Vorteile
I used this for a while it’s easy to use doesn’t have lots of functions but does booking well
Nachteile
I personally wanted integrated crm which it doesn’t have
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Fresha Review
Very good use it for many services personally
Vorteile
I am able to book appointments through fresh easily and get reminders
Nachteile
It sometimes logs me out and doesn't keep me signed in
Antwort von Fresha
Hi Alex,
Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!
Kindest regards,
The Fresha Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Scammers and dishonest
Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself.
Vorteile
easy to use, and relatively easy to set up.
Nachteile
1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges
- Branche: Verbraucherdienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Even a guy can use this
Im a happy customer and will recommend it to friends and family.
Vorteile
As a guy who always wants to look good, Fresha helped me booked appointments easily without any hassle. As a guy who is always on the go, I can easily use this seamlessly.
Nachteile
Hmmmm.. I can't think of any because I enjoyed using this alot.
- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing experience!
Very good.
Vorteile
We have now used fresha since 18months. It has been such a great journey. [sensitive content hidden], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you [sensitive content hidden] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business. 🤗
Nachteile
Group bookings needs to be released as soon as possible.
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to make reservations from the website
Vorteile
It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.
Nachteile
It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
First Class App
Easy to find the venue you require and find a time/treatment you require.
Vorteile
Very easy to make and change bookings.
Nachteile
Nothing - everything is very easy to use.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fresha Changed the Capabilities of our Day Spa
It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.
Vorteile
Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet
Nachteile
- The inability to connect Mailchimp via API
In Betracht gezogene Alternativen
TreatwellGründe für den Wechsel zu Fresha
Better costMore Options- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hiding fees £72
Nachteile
I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin
- Branche: Konsumgüter
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
I love Fresha.
My overall experience is going great and I love Fresha.
Vorteile
I absolutely love everything about Fresha.
Nachteile
I do not have like least about Fresh at all.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Essential platform and amazing service
It’s been challenging to learn and evolve and teach my clients to be more independent in booking themselves but it will be very helpful eventually! Thank you!
Vorteile
I love that I can access my schedule wherever I am. It’s very user friendly and the service is very helpful. Thank you Caitlin for your continuous support!
Nachteile
Some people tell me that their credit card number doesn’t work.
- Branche: Kosmetik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Beware of Fresha’s Hidden Fees and Unethical Practices
Great when i wasn't aware of the hidden fees. Id say terrible overall.
Vorteile
Ease of use, set up for "FREE", client interface, The app
Nachteile
Beware of Fresha’s Hidden Fees and Unethical Practices
If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size.
Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up.
Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service.
I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently.
Antwort von Fresha
Hi Adam,
We're sorry to hear that you have not been satisfied with your experience with Fresha.
So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].
We'll be happy to help you sort out any issues you may be experiencing.
Kindest regards,
The Fresha Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fresha should be protecting business owner of theft of service
Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.
Vorteile
Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.
Nachteile
Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.
Antwort von Fresha
Hi Kay,
We're sorry to hear that you have not been satisfied with your experience with Fresha.
So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].
We'll be happy to help you sort out any issues you may be experiencing.
Kindest regards,
The Fresha Team
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great booking system for a great price
Vorteile
I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.
Nachteile
All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Read all the fine print for fees
Vorteile
In the beginning it was great. The reminders were great.
Nachteile
However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks.
They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment.
Also any text you send as reminders are now billed. Its become very expensive.
Antwort von Fresha
Hi Day,
We're sorry to hear that you have not been satisfied with your experience with Fresha.
So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].
We'll be happy to help you sort out any issues you may be experiencing.
Kindest regards,
The Fresha Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
System is Intuitive
I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.
Vorteile
The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made.
You can send forms manually
there is a GREAT product and inventory tracking system.
their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.
Nachteile
Is it perfect? Nope they have some things to address.
Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).
In Betracht gezogene Alternativen
Square Point of SaleWarum Fresha gewählt wurde
Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.Zuvor genutzte Software
VagaroGründe für den Wechsel zu Fresha
Price, percentage for credit card processing (1% lower!!), the way the product worked- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Prático e sem interação pessoal
Uso para agendar os serviços de estética
Vorteile
A praticidade de agendar sem ter que depender de outros. A visibilidade da agenda do serviço que queremos agendar.
Nachteile
Ao repetir agendamentos não assume toda a informação do agendamento anterior. Só assume os serviços e não o professional.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent System to book appointments and manage your salon
Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated.
Vorteile
Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!
Nachteile
Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only...
I do not understand all the glowing reviews. This is a Buggy program with little customer service.
Definitely a hassle. Won't let you do some basic things a med spa needs.
Vorteile
Price point
Visual is ok
Theoretically some features that are nice (but often awkward to use)
Nachteile
Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u
understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment)
They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
salon schedule you can manage from fresha
it is really easy to use but little over price
Vorteile
Fresha is really easy to use and easy to manage the salon schedules for employers
Nachteile
Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service
Antwort von Fresha
Hi there,
Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!
Kindest regards,
The Fresha Team
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Brilliant.
Very easy to use and clients to use for bookings.
Vorteile
How easy the app was to use and navigate.
Nachteile
I was struggling to process card payments
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great Place to Start
Vorteile
It was easy backend to use and update. It also has a free option
Nachteile
There was a constant issue with clients booking online and it caused confusion for my guests
In Betracht gezogene Alternativen
VagaroWarum Fresha gewählt wurde
Clover was sold to me from my bank and not salon friendly and had hidden expenses monthlyZuvor genutzte Software
CloverGründe für den Wechsel zu Fresha
It was free to use and seemed also very easy. In the begin- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Scammed by Fresha
Fresha is taking over a fifth of our earnings and not responding to our messages.
Vorteile
System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.
Nachteile
Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Thank you for a great product.
I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.
Vorteile
The ease of use, the comprehensive tools available
Nachteile
I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Fresha - easy to set up and use
Good - would recommend to small clinics.
Vorteile
Easy to add clients and appointments. Easy to set up.
Nachteile
It was more difficult to set up two clinic sites.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
FRESHA or not
When I first used it, it was good value then little charges came in.
Bit it was easy to use
Vorteile
Easy to use, for myself and clients, I liked the text message reminder
Nachteile
The rising costs, just little things adding on here and there

- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to use
The staff are all really helpful, the system is reliable and it’s really easy to use.
Vorteile
ease of use, online booking features and accessibility.
Nachteile
Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.
- Branche: Alternative Medizin
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Me encanta
Vorteile
Me encanta!!!! es muy faci de usar. El servicio al cliente es excelente, son muy amables y pacientes.
Nachteile
lo que no me gusta es que no puedo enviar notificaciones por whatsapp. Sólo por correo o mensaje de texto, lo cual me dificulta porque en la región en donde me encuentro la gente usa mucho el whatsapp. Me gustaría poder enviar el formulario por ese medio a mis clientes.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
FRESHA LADRÃO
Horrível, tinha tudo para ser uma boa aplicação mas não sabem gerenciar a aplicação
Vorteile
Ele até serve bem para fazer os agendamentos
Nachteile
A aplicação não aceitava de maneira nenhuma minha conta bancária, já havia meses que entrava em contato e sempre fazia o que eles pediam, para no final devolverem 96€ para meus clientes que não tenho contato e me deixar sem nenhum dinheiro
Perdi o dinheiro que tanto trabalhei por ele por causa do Fresha. Em pleno dia [conteúdo sensível escondido] eles tem muito descaso para resolver a situação e não respondem os e-mails ainda teve a capacidade de deixar a minha conta fresha com saldo negativo de quase -7€
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
My experience with Fresha
super easy to setup and edit. nice and clean and not confusin.
Vorteile
I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed.
Nachteile
I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order.
Antwort von Fresha
Hi Brooke,
Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!
Kindest regards,
The Fresha Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fresha for appointment keeping
Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view.
Vorteile
I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms.
Nachteile
I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view.
Antwort von Fresha
Hi there,
Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!
If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at [email protected].
Kindest regards,
The Fresha Team
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of the best systems to grow your business!
Our experience with Fresha has been great and has helped us grow our business, thanks to [sensitive content hidden]
who is always there to answer any questions we have!
Vorteile
Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with.
Nachteile
Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Tax Collection Problems
Vorteile
Customer ease of use. They have menu to select ou different services.
Nachteile
In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Use with caution
I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.
Vorteile
Very simple for people that just need a basic software
Nachteile
Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Poor customer care
Horrible can never reach anyone
$200 balance that 90% should not be charged for
Vorteile
Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud
Nachteile
Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20%
I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response
- Branche: Pharmazeutika
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Concept & App, Needs more Users
Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app
Vorteile
App is easy to use and has a good search function to help find what you're looking for
Nachteile
Lack of salons that are on the app, some other apps have more choice for places to book