Über Fresha

Fresha ist die weltweit führende Buchungssoftware für Salons, Spas und Wellnesseinrichtungen mit mehr als 450.000 zufriedenen Anbietern in über 120 Ländern. Als intuitive All-in-one-Plattform unterstützt Fresha bei Terminverwaltung, Zahlungsabwicklung und Kundenbetreuung und hilft so, den Unternehmensalltag zu vereinfachen und das Wachstum anzukurbeln. Steigere deine Verkaufszahlen und gewinne neue Kunden, indem du Online-Terminvereinbarungen direkt über die Google-Suche, deine Facebook- und Instagram-Seiten und deine Website akzeptierst. Kunden werden unkompliziert über automatisierte Nachrichten, E-Mails und die App auf dem Laufenden gehalten. Mit integrierten Marketing-Tools, Kundenmanagement und optionalen Zahlungsabwicklungsfunktionen hilft dir Fresha, deinen Umsatz zu erhöhen. Egal, ob du freiberuflich tätig bist oder ein Unternehmen mit mehreren Standorten führst, Fresha bietet dir an einem Ort alle Tools, die du für eine positive Entwicklung brauchst.
Fresha Software - 1
Fresha Software - 2
Fresha Software - 3
Fresha Software - 1 - Vorschau
Fresha Software - 2 - Vorschau
Fresha Software - 3 - Vorschau

Fresha Preis

Fresha bietet eine Gratisversion, aber keine kostenlose Testversion. Die kostenpflichtige Version von Fresha ist ab 0,00 € verfügbar.

Startpreis:
Kostenlose Version:
Ja
Kostenlose Testversion:
Nein

Alternativen für Fresha

Nutzerbewertungen zu Fresha durchsuchen

1.431 von 1.431 Bewertungen
Sortieren nach:
Celeste
Celeste
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.11.2023

Best point of sale system

Exceptional.
There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less.

Vorteile

I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!

Nachteile

The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.

Mel
  • Branche: Hochschulbildung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 1.12.2024

Fuss Free version

It is an easy to use system once you get your head around it, has many free features that allow for the smooth running of our salon. Easy product orders and input of stock, good client information features. Would definitely recommend.

Vorteile

The free version is easy to use and not too limiting. Almost as good as a paid system

Nachteile

Hard to navigate to notes etc.
lots of clicks to get to where you need to go.

Verifizierter Rezensent
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 29.11.2024

DO NOT USE FRESHA

Vorteile

Fresha is terrible! They have terrible customer service. No phone number to ring. Terrible lags in getting back to support emails. Hidden fees. It is not user friendly
I have switched to timely and I am so happy. They have a number, very friendly and platform very user friendly.

Nachteile

Everything but mainly the staff and their customer support team.

Salina
  • Branche: Hochschulbildung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 12.11.2024

Fresha - free version review

I use the free version which means little contact with the fresha team. Just the odd email here and there offering assistance if needed. I like it this way

Vorteile

That it has a free version with enough of the capability

Nachteile

The new updates that then cost.

The thing that would make fresha perform better would be a place where you can store client service chemical history. It would be so helpfull to have this information be able to be noted on the clients file. To print this off or to have a stylist app that could be used for consultations that updates the clients file would be next level!!

In Betracht gezogene Alternativen

Timely

Warum Fresha gewählt wurde

Salon Ezy although had all the features needed and was free to us. It was cluncky and not up to date

Gründe für den Wechsel zu Fresha

It was because there was a free version available
Alyx
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2025

Fresha Than The Rest!

Vorteile

I love the design, colors, and the feminine feel it gives off when you’re getting “it done”!!!

Nachteile

I don’t have anything specific I don’t like about them.

In Betracht gezogene Alternativen

Joist

Gründe für den Wechsel zu Fresha

I really liked the overall feel of Fresha way better.
Milagros
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.1.2025

Excellent for your bussiness

My experience has been totally positive, I would like to improve some things but that depends on me and my clients (like the use of cards to charge when they don't show up for the appointment), but this is a complete app with everything you need.

Vorteile

I use it to manage my clients' appointments and have all my services organized and accessible to all my clients.

Nachteile

I don't have any negative comments at the moment. I've been using the dating app since March 2023 and I've found it great.

Sonia
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.12.2024

Excellent product

Vorteile

Ease of use for both practitioner and client.

Nachteile

Soap notes are not available to write/chart.

Alicia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2024

Book appointments on your phone, tablet or computer!

It's a fantastic platform for online appointment booking.

Vorteile

I love that my account houses all providers that I have used previously who also utilize Fresha.

Nachteile

I can't really say there is much that I do not like about Fresha.

Arran
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 7.12.2024

Fresha review

Generally a really positive experience, happy with the systems and it is very easy to set up for my clients

Vorteile

Simplicity of setting things up as well as the dashboard/ interface

Nachteile

The 20% fees is quite steep compared to other software's

  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 2.12.2024

Disappointing service

I took a chance to see if fresha could be the solution I needed. Overall I am greatly disappointed both by the features and the customer support received.

Vorteile

I did not get to use this product for long before realising it would not be suitable for my business needs

Nachteile

Unfortunately it did not meet my business needs. Deleting your workspace takes 7 days and yet they do not allow for refunds if it is within this window. It seems they need to review their policies to allow for immediate deletions and no refunds or allow a window for both. They have left gaps purposely for the customer to be charged regardless of whether it works for the business which in my mind is highly unethical.

Jessica
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
5

3
Bewertet am 8.7.2023

outgrew fresha

Fresha is a good software for a sole proprietor. they have weird hidden fees.. It feels sometimes shady when I would've paid a monthly amount. it allowed staff to cash out packages and not cash out the appointment but the appointment would show closed. this caused a lot of lost money.

Vorteile

customer service was great and helpfulclients found it easy to bookdeposits were taken easily

Nachteile

switching to another software was a nightmare everything is wonky.commission was always incorrect but only for a few transactionsa couple times my scheduled deposits were delayed once for a over a week. unreliable.

Paula
  • Branche: Unterhaltung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 2.8.2024

Fresha is the calendar for me

Great product to schedule my clients and take payments. Customer services responds promptly and assists me with any issues.

Vorteile

The ability to collect funds and create services and products that fit my business

Nachteile

The ecommerce/product store area could really use some updates and the ability to categorize items, with better search capabilities and a more updated look.

In Betracht gezogene Alternativen

Square Payments

Warum Fresha gewählt wurde

The fees for fresha was cheaper over square.

Zuvor genutzte Software

Square Payments

Gründe für den Wechsel zu Fresha

Fees for fresha were cheaper than square.
Nish
  • Branche: Pharmazeutika
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.5.2024

Pharmacy vaccine appointments are never an issue

Vorteile

WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see

Nachteile

Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper

cho
  • Branche: Essen & Trinken
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.7.2024

I am currently using it and am satisfied with it.

Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.

Vorteile

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy.
It is also convenient to automatically send SMS notifications to customers.

Nachteile

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.

Cheryl
  • Branche: Alternative Medizin
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 7.9.2024

Good booking platform

It is a solid booking platform but only this

Vorteile

I used this for a while it’s easy to use doesn’t have lots of functions but does booking well

Nachteile

I personally wanted integrated crm which it doesn’t have

Alex
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.10.2024

Fresha Review

Very good use it for many services personally

Vorteile

I am able to book appointments through fresh easily and get reminders

Nachteile

It sometimes logs me out and doesn't keep me signed in

Antwort von Fresha

Hi Alex,

Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
anoosheh
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 5.7.2023

Scammers and dishonest

Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself.

Vorteile

easy to use, and relatively easy to set up.

Nachteile

1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges

Bryan
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2024

Even a guy can use this

Im a happy customer and will recommend it to friends and family.

Vorteile

As a guy who always wants to look good, Fresha helped me booked appointments easily without any hassle. As a guy who is always on the go, I can easily use this seamlessly.

Nachteile

Hmmmm.. I can't think of any because I enjoyed using this alot.

Jessica
  • Branche: Alternative Medizin
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.9.2023

Amazing experience!

Very good.

Vorteile

We have now used fresha since 18months. It has been such a great journey. [sensitive content hidden], our assigned fresha partner, is an absolute ANGEL. He has supported us and helped us ease so many situations that I don't know how we would've managed without him. His presence has been so important that we surely feel as if he is a team member of our business. Thank you [sensitive content hidden] for all you knowledge, passion and sincere care and thank you to the fresha team for working so hard in delivering us so many great tools to keep on expanding our business. 🤗

Nachteile

Group bookings needs to be released as soon as possible.

Verifizierter Rezensent
  • Branche: Design
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 9.6.2024

Easy to make reservations from the website

Vorteile

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Nachteile

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

Andrea
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.9.2024

First Class App

Easy to find the venue you require and find a time/treatment you require.

Vorteile

Very easy to make and change bookings.

Nachteile

Nothing - everything is very easy to use.

Adam
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.7.2023

Fresha Changed the Capabilities of our Day Spa

It has been revolutionary for our business and allowed us to offer our clients exactly what they need and want.

Vorteile

Fresha has the ability to do everything you need.- Memberships- Vouchers- Bookings- Offline Bookings- Data/Analytics & Reports- POS- Payment Terminal & Wallet

Nachteile

- The inability to connect Mailchimp via API

In Betracht gezogene Alternativen

Treatwell

Gründe für den Wechsel zu Fresha

Better costMore Options
Mutlu
  • Branche: Alternative Medizin
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 5.9.2023

Hiding fees £72

Nachteile

I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin

Adriana
  • Branche: Konsumgüter
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2024

I love Fresha.

My overall experience is going great and I love Fresha.

Vorteile

I absolutely love everything about Fresha.

Nachteile

I do not have like least about Fresh at all.

Vanessa
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.5.2023

Essential platform and amazing service

It’s been challenging to learn and evolve and teach my clients to be more independent in booking themselves but it will be very helpful eventually! Thank you!

Vorteile

I love that I can access my schedule wherever I am. It’s very user friendly and the service is very helpful. Thank you Caitlin for your continuous support!

Nachteile

Some people tell me that their credit card number doesn’t work.

ADAM
  • Branche: Kosmetik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
2

4
Bewertet am 18.10.2024

Beware of Fresha’s Hidden Fees and Unethical Practices

Great when i wasn't aware of the hidden fees. Id say terrible overall.

Vorteile

Ease of use, set up for "FREE", client interface, The app

Nachteile

Beware of Fresha’s Hidden Fees and Unethical Practices

If you’re considering Fresha for your salon, be prepared for steep costs. For a busy salon, monthly fees can easily exceed £350—and that’s just the start. One of the most frustrating aspects is their hidden 20% “new client fee.” This charge isn’t transparently shown anywhere, and you’ll need to manually check each client to see if they’ve been hit with it. Fresha makes accessing reports that might reveal these fees an additional expense, charging a premium of £60-90 depending on staff size.

Want chat support? That’s an extra £17 per month. Access to reports, client texts, emails, marketing, and payroll? You’ll be charged for every single feature. Everything in the system comes with a cost, and it quickly adds up.

Even worse, some of their “new client” fees are enforced through dubious tracking methods, which may not even be legal. Fresha seems more interested in squeezing as much money as possible from its customers than providing transparent and fair service.

I’m in the process of leaving Fresha because I can’t justify paying upwards of £10K per year for a booking system that doesn’t respect its users. If you’re looking for a booking software, do yourself a favor and find one with fixed costs that treats its customers fairly and transparently.

Antwort von Fresha

Hi Adam,

We're sorry to hear that you have not been satisfied with your experience with Fresha.

So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].

We'll be happy to help you sort out any issues you may be experiencing.

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
Kay
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
2

1
Bewertet am 19.10.2024

Fresha should be protecting business owner of theft of service

Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.

Vorteile

Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.

Nachteile

Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.

Antwort von Fresha

Hi Kay,

We're sorry to hear that you have not been satisfied with your experience with Fresha.

So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].

We'll be happy to help you sort out any issues you may be experiencing.

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
Paige
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 26.9.2024

Great booking system for a great price

Vorteile

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

Nachteile

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

Day
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 3.10.2024

Read all the fine print for fees

Vorteile

In the beginning it was great. The reminders were great.

Nachteile

However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks.
They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment.
Also any text you send as reminders are now billed. Its become very expensive.

Antwort von Fresha

Hi Day,

We're sorry to hear that you have not been satisfied with your experience with Fresha.

So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected].

We'll be happy to help you sort out any issues you may be experiencing.

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
Maya
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.11.2023

System is Intuitive

I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Vorteile

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made.

You can send forms manually
there is a GREAT product and inventory tracking system.
their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Nachteile

Is it perfect? Nope they have some things to address.

Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

In Betracht gezogene Alternativen

Square Point of Sale

Warum Fresha gewählt wurde

Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Zuvor genutzte Software

Vagaro

Gründe für den Wechsel zu Fresha

Price, percentage for credit card processing (1% lower!!), the way the product worked
Catarina
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 4.12.2024

Prático e sem interação pessoal

Uso para agendar os serviços de estética

Vorteile

A praticidade de agendar sem ter que depender de outros. A visibilidade da agenda do serviço que queremos agendar.

Nachteile

Ao repetir agendamentos não assume toda a informação do agendamento anterior. Só assume os serviços e não o professional.

Emily
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.11.2023

Excellent System to book appointments and manage your salon

Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated.

Vorteile

Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!

Nachteile

Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

Heather
Heather
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 6.2.2024

Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only...

I do not understand all the glowing reviews. This is a Buggy program with little customer service.
Definitely a hassle. Won't let you do some basic things a med spa needs.

Vorteile

Price point
Visual is ok
Theoretically some features that are nice (but often awkward to use)

Nachteile

Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u
understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment)

They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.

Verifizierter Rezensent
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.10.2024

salon schedule you can manage from fresha

it is really easy to use but little over price

Vorteile

Fresha is really easy to use and easy to manage the salon schedules for employers

Nachteile

Sometimes if you need to update the price it is hard to update it takes long time to update and when you invite the others sometimes it reject. and little over price for updating the service

Antwort von Fresha

Hi there,

Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
Amy
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.10.2024

Brilliant.

Very easy to use and clients to use for bookings.

Vorteile

How easy the app was to use and navigate.

Nachteile

I was struggling to process card payments

Sable
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 19.12.2023

Great Place to Start

Vorteile

It was easy backend to use and update. It also has a free option

Nachteile

There was a constant issue with clients booking online and it caused confusion for my guests

In Betracht gezogene Alternativen

Vagaro

Warum Fresha gewählt wurde

Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Zuvor genutzte Software

Clover

Gründe für den Wechsel zu Fresha

It was free to use and seemed also very easy. In the begin
Verifizierter Rezensent
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 5.2.2024

Scammed by Fresha

Fresha is taking over a fifth of our earnings and not responding to our messages.

Vorteile

System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.

Nachteile

Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.

Alain
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.11.2023

Thank you for a great product.

I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.

Vorteile

The ease of use, the comprehensive tools available

Nachteile

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Heather
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 30.10.2024

Fresha - easy to set up and use

Good - would recommend to small clinics.

Vorteile

Easy to add clients and appointments. Easy to set up.

Nachteile

It was more difficult to set up two clinic sites.

Sami-jane
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

3
Bewertet am 1.11.2024

FRESHA or not

When I first used it, it was good value then little charges came in.
Bit it was easy to use

Vorteile

Easy to use, for myself and clients, I liked the text message reminder

Nachteile

The rising costs, just little things adding on here and there

Lucy
Lucy
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 14.12.2023

Easy to use

The staff are all really helpful, the system is reliable and it’s really easy to use.

Vorteile

ease of use, online booking features and accessibility.

Nachteile

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

Marion
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 8.11.2024

Me encanta

Vorteile

Me encanta!!!! es muy faci de usar. El servicio al cliente es excelente, son muy amables y pacientes.

Nachteile

lo que no me gusta es que no puedo enviar notificaciones por whatsapp. Sólo por correo o mensaje de texto, lo cual me dificulta porque en la región en donde me encuentro la gente usa mucho el whatsapp. Me gustaría poder enviar el formulario por ese medio a mis clientes.

Daniele
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 16.1.2024

FRESHA LADRÃO

Horrível, tinha tudo para ser uma boa aplicação mas não sabem gerenciar a aplicação

Vorteile

Ele até serve bem para fazer os agendamentos

Nachteile

A aplicação não aceitava de maneira nenhuma minha conta bancária, já havia meses que entrava em contato e sempre fazia o que eles pediam, para no final devolverem 96€ para meus clientes que não tenho contato e me deixar sem nenhum dinheiro
Perdi o dinheiro que tanto trabalhei por ele por causa do Fresha. Em pleno dia [conteúdo sensível escondido] eles tem muito descaso para resolver a situação e não respondem os e-mails ainda teve a capacidade de deixar a minha conta fresha com saldo negativo de quase -7€

Brooke
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.10.2024

My experience with Fresha

super easy to setup and edit. nice and clean and not confusin.

Vorteile

I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed.

Nachteile

I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order.

Antwort von Fresha

Hi Brooke,

Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
Chelcie
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 11.10.2024

Fresha for appointment keeping

Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view.

Vorteile

I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms.

Nachteile

I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view.

Antwort von Fresha

Hi there,

Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!

If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at [email protected].

Kindest regards,
The Fresha Team

Beantwortet am 28.10.2024
Freddy
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.9.2023

One of the best systems to grow your business!

Our experience with Fresha has been great and has helped us grow our business, thanks to [sensitive content hidden]
who is always there to answer any questions we have!

Vorteile

Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with.

Nachteile

Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend.

Mitchell
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
1

4
Bewertet am 5.8.2024

Tax Collection Problems

Vorteile

Customer ease of use. They have menu to select ou different services.

Nachteile

In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.

Valerie
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
3
Kundenbetreuung
2

2
Bewertet am 24.7.2023

Use with caution

I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.

Vorteile

Very simple for people that just need a basic software

Nachteile

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Kellisha
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 5.1.2024

Poor customer care

Horrible can never reach anyone

$200 balance that 90% should not be charged for

Vorteile

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Nachteile

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20%
I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

Megan
  • Branche: Pharmazeutika
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 3.9.2024

Great Concept & App, Needs more Users

Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app

Vorteile

App is easy to use and has a good search function to help find what you're looking for

Nachteile

Lack of salons that are on the app, some other apps have more choice for places to book

1.431 Bewertungen

Ähnliche Kategorien