Sapaad

Vorteile

I'm using Sapaad almost for two years, and i like anything about Sapaad easy to learn and not complicated for using.

Nachteile

all is good and im very happy to using Sapaad.

Vorteile

POS Integration with 3rd Party,
Online Ordering system

Nachteile

1. don't have Nondiscountable items, when we have to give discounts for the total bill. it also affects the promo items. 2. SMS OTP issues, customers not willing to do this process, the login process is simple.
3. CRM does not collect more data and is not useful for promotion. like, retarget the customers.
4. it does not have many options for discounts in online ordering.. like buy 1 get 1 free, the second item 50% off
5. it does not have any feedback forms or surveys.
6. Do not have any option to share the invoice via WhatsApp / email. the still traditional way of printing
7. Sappad online, header section ok.. footer section need to modify. like adding Sm links, address, contact numbers
8. Reports do not have control for date/time. for example. if we give access to see business report for cashier, to settle the payments daily. they can able to see the report for the whole year.. its not good for restaurant owner view.
9. Need training mode, to train people without affecting the regular data.
10. Very hard to draw area for delivery section. if we draw manually.. some areas missing.
11. do not have options to collect a delivery fee, ie. order below $50, will get a delivery fee of $5 and an order value above $50 will be free delivery like these options unbale to make it
12. Food delivery time must be calculated delivery time(based on the delivery area) + Preparation time.
It simply calculates short and long-distance as same. also showing the same for pickup

Vorteile

Absolutely nothing. The inventory program is possibly the only redeeming quality of this product, but it is mediocre at best

Nachteile

Where do I begin!
- Unable to enter tips on Walk-In Orders
- Unable to merge tables
- Unable to make a floor layout for your dining room
- KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket
- Servers have to log in using an email and password, no keycode for quick entry
- If you would like to enter in discounts, server must either have full access to give discounts or they must log off and the manager must log in, in order to give discount
- Tagging food items for proper reporting is a convoluted process
- Inventory system is not designed to consider purchasing alcohol

Vorteile

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory.

It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on.

Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Nachteile

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Vorteile

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go.

What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Nachteile

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen.

Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Vorteile

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Nachteile

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Vorteile

1)The system is easy to setup and configure. I did the full setup using their intuitive user interface and support email.
2) Menu management is easy.
3) My staff learnt how to use the system quickly on their own.
4) Gives clear visibility on customer delivery orders.
5) Handles food aggregators and referrals exceptionally well.

Nachteile

1) No ability to take advance payment against delivery orders. (Critical for large orders or orders placed in the restaurant). Have to manage advance payment manually outside the system.

2) No ability to change date of future delivery orders. (Critical as customers tend to change the date often). Have to void the order and create a new one.

Vorteile

I like the accuracy and that all my business information is online and up-to-date. Sapaad provides detailed reports of my restaurant performance that have helped me in streamlining my operations and decision making. I can access my reports from anywhere as it is online. The system is very user-friendly. I am pleased with the current features in Sapaad since it has everything I need for my restaurant business.

Nachteile

I found the pricing for registering a new branch a bit high.

Vorteile

The CRM is extremely user-friendly. It gives us great tools and insights into customer information that makes engaging with the customer a lot more effortless. Our customers seem to appreciate it as well.

Sapaad has excellent cloud printing network that automatically detects the customer's location based on their information and prints the order at our nearest branch.

Nachteile

There should be a field in the CRM to record customer complaints while the call center agent is taking orders. Also, recording the makani number helps delivery drivers with GPS tracking of the customer's​ location.

Vorteile

One word: Brilliant! The system is fully integrated and very user-friendly.

Nachteile

I would like to see more flexible reports. I would like the ability to activate the online ordering add-on module in my subscription only for a single outlet instead of all.

Vorteile

easy and the support is very professional

Nachteile

everything that's why i use in all our restaurant

Vorteile

A simple and comprehensive software, at the same time extremely user-friendly. And of course, the support team deserves praise.

Nachteile

I couldn't find any prominent drawbacks so far

Vorteile

We run our entire delivery and online ordering operations with Sapaad. Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for all our 15 locations.

They also have a strong support team on ground. They really take ownership of what they do. Any problem is resolved within a matter of minutes.

Nachteile

We have feature requests that we have communicated to the support team in Sapaad.

Vorteile

Inventory and Reports are really easy to usee

Nachteile

Integration is not there

Vorteile

Easy to use and learn by anyone, no proper training is required to adapt to Sapaad in your business. That's the nature of the application. We can access all the reports required to analyze and forecast sales. Overall, it's pretty good. We are very happy with it.

Nachteile

Sapaad is always improving with new features and updates. Recently they launched the online payment gateway for online ordering which is great. So we have no complaints. We raise feedback and feature requests when required but also give them the space to do a full feasibility study and evolve the software.

Vorteile

Sapaad is an end-to-end solution for a POS system. We have various different brands and Sapaad is our go-to POS system for all 20 outlets. It gives us consistency across all our brands which makes it easy to manage.

Sapaad's support structure is good. They recently conducted training for all our staff from all our brands. Their team is really easy to work with and seem to appreciate their customers.

Nachteile

We have a requirement for customer-facing​ screens that we have already recommended to the Sapaad team.

Vorteile

It was very important for us to have a POS system that was flexible and modern. We found Sapaad to be a comprehensive solution. What I like most is the ease of access and the freedom that the POWA offers as a hardware platform. It is compact and fully-featured. Their customer service experience is one the best.

Nachteile

Nothing that I can think of. I have a couple recommendations that I will send to the team.

Vorteile

Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Nachteile

One of the weakest POS systems:
- Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups.
- Can not add modifiers for combos!!
- Combos options and forced questions are not as smart as other systems.
- Does not allow us to define the forced question "Dine in" or "take away"

Vorteile

- Easy to use and learn without training
- Order history of a customer can be used to make food suggestions to customers
- Cloud based which means the data is not lost should the machine fail
- Excellent customer care
- Auto printing of planned meals on scheduled days in the KOT

Nachteile

- Nothing in particular, the touch response on the UI can be better

Vorteile

Excellent system and customer service. We attended the training session at their office and it was very insightful. The software is easy to understand and use even if you don't have any prior POS tech experience. It's as simple as using a smartphone.

Nachteile

We don't have any drawbacks. It's a good software overall.

Vorteile

Easy to deploy and get started. We actually set it up ourselves. It's that simple yet powerful. The live reporting is good. Overall we're very happy with the software.

Nachteile

There are no complaints from our end. If we face an issue with the operations, their customer service team are prompt to assist.

Vorteile

Delivery part and CRM.

Nachteile

not good for touch systems and basic functions