Fieldcode

Vorteile

Fieldcode hilft uns, die Prozesse mehr zu automatisieren. Wir vermeiden so unnötige Arbeit bevor das Ticket zum Techniker kommt. Die automatische Verplanung und das Kundenportal haben unseren Disponenten das Leben massiv erleichtert.

Nachteile

Soweit passt alles, wir hatten keine nennenswerten Probleme.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Fieldcode

Vorteile

Funktioniert super - Die Anbindung war einfach und unkompliziert.

Nachteile

Ich würde gerne Funktionen die wir nicht nutzen ausblenden.

Vorteile

I thought it would be difficult to get on board since I don’t have a technical background but it’s been the opposite. I don’t have to chase down who’s available when and where anymore. The scheduling tool takes care of all of that.

Nachteile

N/A, the training resources and documentation were comprehensive enough and their support team was always quick and friendly to assist.

Vorteile

The workflow-driven approach stands out for us. It helps us handle not just field tasks but also the entire preparation phase, like coordinating customizations. The way the planning and execution stages are connected makes everything smoother—no back-and-forth, everything just flows.

Nachteile

There are always new features being added, and it can be hard to keep up with at times. But on the plus side, the team does a good job of announcing these updates during their monthly webcast calls, so we’re always informed and can stay on top of any changes.

Vorteile

The automated task assignment has made our operations smoother, we’re now able to manage and respond to unexpected requests and the customizable reports are a big plus.

Nachteile

Setting up the system was a bit of a learning curve, but with the help of their support team, we managed to get everything running smoothly.

Vorteile

What I liked most about Fieldcode is its intuitive user interface and robust feature set, which makes managing our sales and consultant teams seamless. The customizable workflows and real-time tracking have significantly improved our operational efficiency.

Nachteile

The initial setup and customization can be time-consuming. Some advanced features require a learning curve to fully utilize.

Vorteile

We have a lot of recurring customers and sites so it’s been great having the tool automatically fill in details for new tickets based on previous entries, saving us a lot of time.

Nachteile

We’d like to be able to import Excel files to update our lists since they are too big for manual creation. Currently we can’t do that but we’ve been told they are in the process of rolling this out.

Vorteile

Fieldcode has really helped us stay on top of our IT service tasks. It gives us great visibility into what’s happening, which is important since we deal with complex IT landscapes.

Nachteile

Sometimes the frequent updates can be a lot to keep up with. But the Fieldcode team does a good job of keeping us informed through webcasts and detailed updates, so we’re never caught off guard.

Vorteile

Information and customer demands are now manageable, schedules and staffing needs are clear, and our staff know exactly what they need to do to complete tasks.

Nachteile

They don’t have accounting or billing functionalities, but they integrated their software with accounting software.

Vorteile

We deal with large complex projects involving multiple teams and contractors. With Fieldcode we’ve been able to securely onboard temporary workers and subcontractors with everyone completing their work on shared projects. Everyone can access the information they need and easily transfer and report on their work without needing full system access.

Nachteile

There’s a lot to learn but well worth the time. We also found support to be quick, friendly and on point.

Vorteile

It’s saved us from a lot of manual data transfer, we use Fieldcode for all our ticket management and technicians reporting their work. I like the automation of sending emails to users.

Nachteile

The software is working well for us but we wanted to use the software in the free version but since we have more than 10 people we needed to switch to a paid account.

Vorteile

We handle a lot of projects and Fieldcode has made communications and staying on top of these projects easier. We share information on tickets and everyone is on the same page. Our field technicians can easily report their work and resolve issues faster.

Nachteile

There's a learning curve when it comes to using Fieldcode. It has a lot of features, so it takes some time to get the hang of it.

Vorteile

We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

Nachteile

At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

Vorteile

Actually, there are a few points which made Fieldcode very attractive to us.
At first, it is the ease of how the system could integrate with the various tools of our customers.
This is limiting transition costs as well as the time you need to get service ready.

Secondly and maybe most important, the tool has an overall focus on increasing productivity.
In our view, this is the most important topic in volume field services to be cost-effective.

To be able to monitor and continuously improve a global field service setup, you need to have a good overview of what is going on.
Fieldcode has this ability by providing a true real-time overview of everything happing.
This is valid within the tools itself, but also within the real-time dashboards provided.

Finally, the tool is guiding all our technician's through their daily work, which is a huge difference to most tools we have seen. Normally the technician's are “reporting“ something into the tool, but in this case, the tool is telling what to do next.

On top of that, Fieldcode is CO2 neutralizing every of our interventions, which fits perfectly into our company strategy.

Nachteile

The software itself is designed to effectively operate field service operations, it will not substitute the need for ticket management software. That would be a great extension of its current capabilities.