ClickSend

Vorteile

It is an all-in one app for multiple features like email, post, sms, voice call etc.

Nachteile

The pricing can be more aggressive since basic features competitors provide it for free

Vorteile

I really like how click send helps me automate sending SMS.

Nachteile

The mobile interface is not the most affordable to users.

Vorteile

The ability to send text from anywhere anonymously and it's scheduling capabilities

Nachteile

The free trial credits aren't enough for full experience of a new to product user

Vorteile

1-ClickSend allows send messages via SMS, email, voice, and even postcards which makes it a versatile communication tool.
2-ClickSend provides 24/7 customer support.

Nachteile

It lacks some advance features that other competitors provides. Like
1- It lacks in depth mobile app features.
2- It lacks advance SMS personalization.

Vorteile

I love that I can save and edit/draft campaigns as I need to. I am not pressured to complete a campaign all at once but can discuss any changes needed and make them at a later date.

Nachteile

I wish the app would refresh messages as they come in. Like, pull down and refresh instead of having to terminate and open again every time.

Vorteile

I like most about ClickSend is the functionality and the features and the companies willing to keep advancing their products. I like that the company tailors to many different types of businesses and how useful and user friendly the platform and functions are. This company helps me run my business on the daily and keep in constant contact with customers.

Nachteile

ClickSend to me seems a little too expensive as I’ve seen many other companies in the same business focused model that are relatively cheaper. This issue is primarily towards their SMS Service. Often, us customers of their product pay as we go, or do things in bulk sending, but that gets heavy if you’re large scale and then there are some issues for me I would say where SMS to customers isn’t always reliable.

Vorteile

It does perfectly what It's supposed to do, fast, reliable and simple.

Nachteile

Nothing much other than charges that are a bit on the higher side

Vorteile

Reliable messaging with multi-channel options

Nachteile

Pricing can add up quickly for high-volume use.

Vorteile

The name really does the product justice, it's really easy to get a quick message out through this service.

Nachteile

I wish that there were more options for tailoring messages to individual demographics, it doesn't segment as well as I want

Vorteile

24 hour support to me is huge when you are in need of help after hours.

Nachteile

Pricing I am comparing with our local cell carrier service

Vorteile

With ClickSend, we enjoy best marketing features and I particularly like SMS marketing capabilities.
It is affordable, allows customization and is fast and effective.

Nachteile

It is all smooth with ClickSend and has made marketing easy. No dislikes.

Vorteile

There's not much to like about Clicksend other than the fact that it's owned by Message Media/Sinch which makes it more reputable. I do like how they're fairly transparent with their pricing. It's just all pay-as-you-go with no commitments. That's why I'll give them 2/5 stars instead of 1/5.

Nachteile

The platform is outdated, and it's priced quite high compared to Twilio. They also only offer a 99.95% uptime guarantee compared to the 99.99% gold standard.

Vorteile

Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable.

Nachteile

Honestly, there is nothing we can think of that we don't like about ClickSend.

Vorteile

It just works. Any minor glitches and I contact customer support who actually answer and try to fix it.

Nachteile

Still have a weird glitch in the send part of mass sms if I only have 1-3 mobile numbers they group as one number. But, it's minor compared to the benefits.

Vorteile

This tool makes it easy to send multiple texts to a saved or uploaded list of contacts.

Nachteile

You do have to watch the length of your texts in order to avoid a double-charge per text.

Vorteile

The best system to send messages to my community

Vorteile

ClickSend is the best tool for sending SMS.

Nachteile

ClickSend has no negativity in my opinion.

Vorteile

Your charges are affordable and your rates are very good.it easy,fast way to send money to the loved once

Nachteile

Cash pick up services is good for those not register ecocash or innbucks.

Vorteile

Super easy to use. Works perfectly. Love the API.

Nachteile

Nothing. The doc was good. Implementation was fun. Loved it!

Vorteile

You can get a new number on the spot for your sms marketing campaigns

Nachteile

Nothing yet, it's been a good platform so far.

Vorteile

Fairly easy to do the initial setup of setting up contacts etc.

Nachteile

Somewhat glitchy, we discovered that some of the text messages were not being received as expected.

Vorteile

i love the quickness of it and the easiness

Nachteile

I loved everything about ClickSend. Fantastic

Vorteile

Great for sending quick fire messages out to our customers

Nachteile

On the quick send option it was a little hard to do it on a mobile device.

Vorteile

Very user-friendly and easy to get the hang of!

Nachteile

In some cases the page was lagging for a few seconds.

Vorteile

Great people great tool. [sensitive content hidden] Account Manager is just wonderful

Nachteile

doesn't tell me if my message is violating the rules or not.

Vorteile

An easy to use UI means that the platform is simple to navigate. Templates mean that we can contact multiple customers with ease.

Nachteile

A recent update has affected loading times in a negative way, but it’s not a major issue.

Vorteile

Very productive and smart as well, its very helpful

Nachteile

Support system sometimes take longer to aid

Vorteile

It can send SMS and keep track of contacts.

Nachteile

It doesn't do what it is supposed to do, which is send and receive texts. Constant issues are noticeable with receiving texts from contacts as well as contacts receiving texts.

Vorteile

Clicksend is very effective and convenient for office work

Nachteile

At the moment everything is good i cannot complain about anything.

Vorteile

Easy to setup with great customer service. I was able to get setup and staring sending messages in minutes. As a non-tech-savvy user, I find it intuitive, particularly for sending text messages. No onboarding fees or monthly charges, just a pay-as-you-use model, adds to its appeal. The support team is responsive and patient in guiding users through the system.

Nachteile

Nothing! The features are more than enough at an excellent price.

Vorteile

I like everything about ClickSend. They have lots of features and my favourite is SMS. It's the only feature for which I joined their platform, but after joining their platform I found lots of other services they provide. I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.

Nachteile

What I like the least about this software is the pricing and payment method. Their pricing is higher compared to few platforms I have came across and their minimum top-up is $20 and it's fixed and top of that they only have card as payment option. And this is what I like the least about ClickSend.

Vorteile

We found it easy to upload our teams' numbers and track how many text messages went out. Easy to track billing. After doing a trial with no set phone number, we decided to invest in one specific phone number. Most of our employees do not work at a computer, so it made broadcasting messages simple, quick and effective.

Nachteile

Recently, texts started failing. We can't figure out why. We have reached out to Customer Service twice to resolve the issue. While we aren't a big user on their platform, the fact is the failed text messages are costing us. We can't trouble shoot effectively this way. No one is reaching back out to us.

Vorteile

The mobile App was by far my favorite feature of Clicksend. It didn’t matter where I was I could see a detailed report of the delivery status for all of my messages

Nachteile

To get a private or dedicated senders number it’s not very cheap. Other than that I’m very happy with Clicksend

Vorteile

I love the ease-of-use for this platform. Being a small business, I don't have time to manage all of the personalized communications in a timely manner. Clicksend saves me about 30 minutes each day!

Nachteile

I currently use this platform for basic text messaging in tandem with Active Campaign. I haven't explored many of it's features, but love the ones I do use.

Vorteile

ClickSend integrates with Zoho CRM. We can have two-way conversations with our clients, stored in their records. ClickSend just added the feature to send group messages. It's easy to send a message. The cost is great too, and inbound messages are free!

Nachteile

Creating SMS templates is confusing. It would be nice to have the ability to create workflows in Zoho CRM using ClickSend. Adding the option to schedule the messages would be a big plus!

Vorteile

- SUPER affordable payment options
- Plenty of flexibility in terms of set-up, which made it easy to fold ClickSend into a very unusual business model
- Interface was smooth and easy to explain during roll-out

Nachteile

- Would be nice to have more intuitive routing for situations where multiple users use the same number, i.e. if someone texts the number "out of the blue"
- No landline texting!

In Betracht gezogene Alternativen

Warum ClickSend gewählt wurde

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Vorteile

Love the features of this product and the flexibility offered by the platform. We use ClickSend daily, and never have any issues with it.

Nachteile

I occasionally find that replies to ClickSend SMS doesn’t trigger API requests.

Vorteile

Clicksend is super easy to set up and it’s so important in our day-to-day communication

Nachteile

Nothing. It’s solid. I really enjoy using click send

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Zuvor genutzte Software

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Vorteile

Clicksend is extremely easy to use, as well as inexpensive.

Nachteile

You need to keep your character limit quite low to ensure you don't get charged for 2 texts. This can be annoying we the opt out line counts as characters too.

Vorteile

The sales page of ClickSend is set up so nicely, props to their designers.

Nachteile

The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others. Like I said, on their website you’ll see products and services that just don’t exist, or don’t function as they should. Just found out today that I’ve been charged for texts that haven’t gone through. Like, what?

Beware!!!

Vorteile

Easy to use, setup, and customize. ClickSend's integration with our other service providers is seamless. We also love its automation. We set it up and let it go without having to do much as far as upkeep. Great reporting as well.

Nachteile

We don't really have much negative to say. We haven't encountered any problems as of right now.

Vorteile

As our customers where asking that notifications were to be send by text our voice instead of email (because they get enough of those). Ik our search for a webservice, we found clicksend. Just mail them the notifications and they send the text our voice message. Easy as that!

Nachteile

The backend isn’t the most intuitive if I was to name a con.

Vorteile

CluckSend does the job, and we can rely on them not changing stuff, braking our aotomations or anything like that. We have used several others and ClickSend is the best SMS service we have found to date.

Nachteile

It is decently easy to set up, but not flawless. You will manage.

Vorteile

Ease of use, really economical and great reporting dashboard. Ability to integrate email and text as well as a number of other features which are really good, although I have not used these extras, they are available and seem to be well thought out. I essentially only use the platform for text messages.
The program is pretty intuitive even for someone like me who isn't the most tech-savvy person on the planet. One of the best aspects is there is NO on-boarding fee, NO monthly fee and you pay as you use.
Support is really very good, with almost instant replies and a lot of patience with guiding me around the system.

Nachteile

The inability to auto-delete bounces or no-delivery. The Opt-out is automatic, but not the bounced numbers. With large databases, it is an impossible task to clean your lists, and if you send repeat messages you are paying for those repeats to bounced numbers.

Vorteile

Clicksend integrates with Shopify easily using Zapier (or similar programs like integromat). Automating customer SMS flows is simple.

Nachteile

Per SMS costs can add up quickly for those just getting started.

Vorteile

User interface looks very easy to use.

Nachteile

Wasted an entire day with customer service back n forth to find out that their chat agent has given me the wrong price for the service and they tried to quickly show me price charts and etc.

real professional....

I have screenshots of messages and everything that's needed to prove this claim.

Vorteile

Sending text messages is easy and there weren't too many settings. I got everything up and running quickly with no prior experience.

Nachteile

I haven't found anything about the service that I don't like. All in all, the service is really versatile and functional.

In Betracht gezogene Alternativen

Vorteile

The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards.

This makes my life as a small business owner much easier as I don't have to keep jumping between multiple platforms.

Nachteile

I personally didn't like their user interface as it felt too complex and cluttered, apart from that their pricing for email credits are also a tad bit higher than the industry standard.

Vorteile

I love the ease of use.
API easy to use to connect so you can send SMS from custom made software.
Integration with CRM

Nachteile

Nothing technical, but I think they can make use of graphic designer to make the website more user friendly with colors/Brand consistency

Vorteile

I love that I can send text, emails and even snail mail (letters and postcard), connect it all to an automation in ActveCampaign and automate many processes and systems

Nachteile

not much, easy to use and effective, low cost, nothing to lose, try it!