GloriaFood

Vorteile

Einfach zu programmieren und einfach in eine Webseite oder soziale Medien zu integrieren. Die kostenlose Variante ist für uns vollkommen ausreichend. Die Chathilfe ist sehr gut.

Nachteile

1. Die Lautstärke der Meldungen kann man nicht reduzieren.
2. Es gibt keine App für einen PC oder einen Windows Laptop (eventuell kan man über Blue Strack eine Android App herunterladen, die auf dem Laptop arbeitet)
3. Man kann nur ein Gerät zur selben Zeit anmelden
4. Gloria will, daß man einen Epson Thermo Printer kauft und auch eine kostenpflichtige App herunterlädt. Bekommt Gloria dafür eine Kommission?
KLEINER TIPP um das zu umgehen. Kommt eine Bestellung herein, davon einen Screenshot machen und diesen auf einem normalen Drucker ausdrucken.

Vorteile

They were the only provider willing to help us in Namibia. There support is outstanding and their reliability is excellent. Plus they went out of their way to get us integrated with an online payment provider.

Nachteile

It would be great if we could customize the menu - so that all restaurants menus do not look the same. And the delivery zones and times - would be great if those could open and close based on times and days of the week. Quite days and times you can service more zones and busier days and times - less zones.

Vorteile

Menu builder, integration with third-party delivery dispatch systems, multi-lingual interface, easy to use by customers, easy to use by restaurant staff, mature product with large installed user base, ability to add ordering capability to existing website, Google Profile and business Facebook page, availability of free WordPress plugin if integrating the product into a WordPress website. Among the optional PAID features, the automatic payment system and the ability to create multiple promotional offers is very helpful.

Nachteile

Restaurant is limited to only one tablet (no ability to have one tablet at front of house and another tablet in the kitchen), unable to calculate accurate delivery fees based on actual driving distance (this is the #1 complaint from a majority of my clients). Certain promotions cannot be adequately defined with the available formula templates. For example, it is not possible to define a FIXED DOLLAR AMOUNT discount on delivery fees (only a percentage discount is allowed). While the support staff is sympathetic to those reporting "missing features", the reality is that the product roadmap is inflexible and I have had no success obtaining features that have been requested for almost five years.

Vorteile

Was easy to program menu items. Rest is average

Nachteile

Major loophole in online ordering. People can enter their address and then drop the pin to a different location(less or free delivery area) to avoid any relevant delivery charges. When asked to fix the loop they said its up to the clients. But its their system that allows it. significant money can be lost by any business. I am looking for alternative.

Vorteile

The software is easy to setup and implement with Facebook or website (WordPress in our case). We got it up and running just in time for the first social distancing which closed the restaurants except for deliveries. Customers were easily able to adapt to this app. Training the staff to use it was a breeze.

What is good about this software was the ability to add photos to each food item if needed. Our customers needed it.

The reports and heatmaps are another valuable asset to the this app as well. We can see exactly where we need to focus on our deliveries more.

Nachteile

Not related to the app but if a customer ordered via Facebook, then they tended to message us on whether we got their order or not. Other issues, if there was bad bandwidth, the restaurant would tend to blame me, rather than the bandwidth, if there were issues with the app.

One thing I would like to see are tabbed menus. Restaurants like the one I manage the IT for have many food items. A tabbed menu will be helpful.

Vorteile

What most represents this software is its simplicity. The user experience is incredible, it is made in an intentionally simple way to use but its simplicity does not affect the functionalities at all.

Nachteile

What would turn this software around, based on my two-year experience working with it, is more third-party integration. On the other hand, an api that allows you to receive data would not hurt.

Vorteile

In this year of scrambling to adjust our business model in response to the Covid19 Pandemic the GloriaFood online ordering platform was a life saver. This platform allowed us to keep our business open and keep the hungry people fed while abiding by our local Covid19 mandates and best practices for due diligence in keeping our staff and customers safe. I'm excited to see how much it helps our efficiency in service this upcoming summer as we get back to a more normal business model!

Nachteile

I'm excited for updates to reporting offered as this company grows and expands. I would love to see reporting that showed a breakdown of menu items ordered so we can see what is selling and what is not week by week and at the end of the year. I would also love reporting that showed a breakdown of sales and tips on sales that was quicker to access (not requiring the exporting of a file to excel and manual formula entering to get totals for both daily).

Vorteile

Easy of use. Customer Support and reliability.

Nachteile

Dates and time filters must corrected in the admin dashboard.

Vorteile

BASICALLY: after 3 minutes Gloriafood will THROW AWAY YOUR MONEY!

yes you heard that right, yoh will pay extra for an online servie to THROW away your money!!!

if uou dont physically confirm within 3 minutes, this “automated” system will DENY YOUR MKNEY!

Do you want you pay extra for an online, fully automated system to THROW AWAY YOUR MONEY???

Nachteile

THE MONEY THROWING AWAY! maybe they dont know that times are hard during covis

Vorteile

One of the standout features is its customisation options — we were able to tailor the online menu to reflect our brand perfectly. Plus, the integration with our existing website was effortless. The real-time order notifications have been a huge help, ensuring that we never miss an order, and the analytics give us great insights into customer behaviour.

Nachteile

The knowledge base could be better integrated into the admin area with hover-over, pop-up links & feature info

Vorteile

We love to use it because it help us in all business needs belonging this app. It never failed in two years.

Nachteile

Really nothing. We like it all and if we mean that something went wrong, it was till now our fault.

Vorteile

Very easy to setup and the customer service to support you is phenomenal.

Nachteile

Small complaint that I cannot change the preview text field for the additional comments (salt and pepper don't apply to pound cakes)

Vorteile

I have been using the system only for a couple of weeks. I have experienced some setup issues. The team at Gloria Food has been fast to respond and fix all issues i have had.

Nachteile

Being able to take out the pin option on address, rather than skip. You have to keep the restaurant app open rather than have notifications coming through if phone is on standby

Vorteile

There are quite a few pros that I have come across; to name a few: Out of the Box Mobile App, WordPress Plugin for quick integration, Many customizable options for the online ordering menu, online payment processing options, integration of taxes, fees, tips. Reservation options if indoor seating is available. Mobile/Email notifications and most of all, tons of analytic reporting for the restaurant and partners. This includes sales, the orders, traffic tunneling, etc. It's a system that sells itself.

Nachteile

The only cons so far are the restrictions to the online ordering plugin, where the code is black-boxed so there is limited edits/customization on that. I understand however that to provide a universally stable and standard format it needs to be controlled, but would be nice to alter the top text, fonts, layout, etc. Overall, the system has enough customization to meet most needs.

Vorteile

The base features are free allowing you to test the application before committing to a subscription. The set up was easy and the website builder creates a nice looking website. The ordering process works fine. It's also available in multiple languages which is nice.

Nachteile

As per the title, there is one outrageous issue with the software and it's fully intended by the developer. The notification/alert is an very obnoxious sound and it is on FULL volume. Even if you lower your devices volume or mute it, it doesn't matter. The app will force your device back to full volume and blast the hideous alert repeatedly until you accept/deny the order.

This is a fully intended "feature" by the developers. If you look at the reviews on the application store, there are loads of reviews requesting this to be turned off or add a setting to control the volume. However the developers say it's intended so restaurants do not miss the order. But that's an extremely ignorant take on the issue. First of all, every restaurant has a different level of ambience. Some are crowded and bustling which could use the higher volume while some have a quiet and relaxing ambience which would be destroyed by the shrilling alert. Some devices can have an extremely high volume at max settings. It's utterly ridiculous that this widely complained problem is the hill that the developers choose to die on. I understand they don't want restaurants to miss an order, but it should be up to the restaurant how they choose to do so not the developer.

Again, I can't stress how loud the hideous alert is. It makes customers at the front desk JUMP, every head in the restaurant turns to see what this god awful sound is coming from, and my employees are begging me delete this app.

Vorteile

When seeking an online ordering platform I scrutinized many options available. Gloria Food is top notch for so many reasons. First of all, you do not have to be nervous about any big comittment in the beginning before you have evaluated the software (even though once you join you will love it!) You can even begin for free. All of the services they offer are very affordable and less expensive than others options that are inferior to them.
Setting up your menu is so easy and creats a very user friendly experience for customers. You only have to pay for what you need or want so you can build on to the services as you desire. They make setting up a website with the domain name of your choice seamless and they help you with everything. You can use the credit card processor you choose if you set up online payments and they DO NOT charge ANY PER ORDER FEES! This is amazing! You get to keep your hard earned profits.
I especially love that when customers place orders you can give them customized fulfillment times for pickup or delivery or say YES to the time they have chosen. Almost NO online ordering platforms offer this and it has made all the difference for our business! *DO NOT UNDERESTIMATE THIS FEATURE!*
They have so many great features including many options for offering promotions and marketing. Anytime you have a question you can just message them on the chat and they will help you in any possible way. They are promt, kind, helpful, sincere, and so smart!

Nachteile

I been using the software and services for three years and I cannot think of any issues I have had. The only times I have had issues it has been related to my own outdated hardware.
The only thing I am hoping they will add to their offerings is an app for restaurant employees to input orders (for phone or in person orders) that would print just like the orders placed through the website so all the restaurant orders would be integrated into one system.

Vorteile

Almost the same features as the paid services... less the fees.
Very stable, next to none downtime.

Super effective support team; they provide swift and prompt response regarding your inquiries.

To be honest... sometimes you only need something sweet and simple... not something that will make a hole in your wallet with 20-30% fees... its all about your bottom line.

No hidden fee whatsoever... give it a try. You have nothing to lose. Set-up is a breeze.

Nachteile

Sometimes customers request some personnalisation in the comment section which you can do with an extra charge. But you dont have the option to do so, only accept/ decline. So I can either accept and do it for free, or call them back to say i can do it with extra $ or reject order ... and call them. Which defies the whole point of ... online ordering.

No inventory management; you cant input a certain amount of items to be sold.

Cant mark items as sold out from ordering app. Has to log on to the website to do so.

Not sales oriented; Upsell is the holy grail. Gotta work on this one up boys if you want to attract more potential users.

Vorteile

Being able to set a webpage in just a few steps, including domain, hosting etc.
Ease of use in terms of adding/editing items in a menu.
The great support team behind it.

Nachteile

Being able to edit just a few things in terms of the web design.

Vorteile

It capabilities to multi location and draw delivery areas are great. They offer lots a possibilities when setting up promotions and discounts. It is a no brainer if you are looking to set up a delivery system for your business

Nachteile

Would be great if they could offer more 3rd party integrations such as online payment systems.

Vorteile

It's very easy to use and very customizable. Taking orders with the software is so simple and so convenient.

Nachteile

We can't take orders through PC. I would love to hve this option.

Vorteile

The software is good enough for the purpose. We've subscribed in their partner program and promoted their service and add-ons to a few restaurants, hoping to help our clients and hopefully generate some revenue.

Nachteile

We never got paid regarding our commissions. They used excuses regarding our Paypal account not being able to receive their payments. We gave then another one, same excuse. When we forwarded communications from Paypal assuring us and them that there was no such issue, we were ghosted. My suggestion is to use the software, but always charge the customer and pay directly for the service, do not expect or trust affiliate commissions from them, you run the likely risk of not being paid.

Vorteile

We are very happy with GloriaFood, it has been a great addition to our lineup of products. We are happy to have a system that is agnostic and can be used by pretty much and food establishment. The options for a sales optimized website is also very nice.

Nachteile

In today's age, everything is done by a mobile device. Not being able to pause orders or make changes from a mobile device has been tough. It has increased the amount of support that we provide to customers as they do not always have access to a desktop computer. A mobile app or website with admin functionality would go a long way! Also need the ability to import by CSV or excel format. Managing order ahead is also troublesome, it would be good to have item countdowns. (ie. only 50 available online)

Vorteile

Was able to add online ordering to our cafe with an easy configuration setup. Very flexible menu system and new features still being added.

Nachteile

We could not configure a payment system to use an existing gift card we have.

Vorteile

I consider this software a game changing for my sector for several reason.
First of all it's FREE , of course there are sections where you have to pay but I found the prices very honest and all the system is already optimised to increase the selling, changing a dish on the main panel it change everywhere in no time.
The system works like all the others like for example Uber Eats or Just Eat but for what I've tried until now even better without any addictional cost.
I've subscribed only for the website ( 9 USD per Month ) and it is my only cost .
There is the possibility to have a dedicated mobile app ( little extra charge ) or use their mobile app for free.
The Customer service exceed any expectation keeping in touch with you all the time and only few minutes to get an answer , doesnt matter if are 10pm on Sunday evening , also they use a very easy chat where you can come back to see it for future reference or open a new one . Any passage , even if very easy to use , is explained very well with screenshot.
The Customer service is always at your disposal also to help in customise as much as possible based on your needs.
The system overall its very good, easy to use and intuitive but what surpraised me more is that for the first time I'm working with a system who I'm certain is been develop not only from a developer but also from someone not only familiar but expert of my sector.
Well done Gloria Food !

Nachteile

I believe the only improvement it can be done is to improve the compatibility with other thermal printers . At the moment if you want to print your orders ( and I believe is Important ) the minimum spend for a printer surpass the 200 Euros

Vorteile

easy to set up, customer service on point, very user friendly

Nachteile

not able to pause order from tablet, very inportant

Vorteile

Very easy to use, intuitive, clean, fully integrated. I love how the menu is scripted directly on your existing website instead of a new webpage. Pick-up services and delivery services work seamlessly. Very inexpensive compared to other options. Many features are available.

Nachteile

The ordering receiving app on the tablet needs some updating, pre-orders can sometimes be lost and forgotten as they are not sorted (you can find a workaround by looking at the reports). No estimated ETA for orders that are requested ASAP. Inventory features are limited if not non-existent. Not a deal-breaker but if customer profiles were made I think the checkout process would also be quicker.

Vorteile

Easy to set up, robust with the ordering flow, low to none maintenance.

Nachteile

Order accepting app is lacking some end of day functionalities, eg. end of day report of sales. Payment summary. Order cancel and refund functionality do not appear to exist.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu GloriaFood

Vorteile

Out of the box solution for a restaurant website and online order system.
Easy to implement, easy to use by the clients and with great support also.

Nachteile

Some small features that will be fine to have and are not there yet, but nothing really important for us.

Vorteile

It's very well optimized, easy to implement and provides an excellent experience for my client's customers

Nachteile

No big difficulties until now. One of my clients needed a new feature that we suggested and Gloria Food's team implemented in a short period of time.

Vorteile

The admin interface is easy to use and has most of the features you would expect. Some options cannot be changed but are set to reasonable defaults. Customer support is excellent despite the support team is on opposite time zone as ours.
The customer-facing menu which Gloria provides is really great. Super easy to use and not confusing for our customers. I like how it just floats over our homepage, rather than being part of the DoorDash/Postmates/etc website.

Nachteile

Gloria foods does not handle refunds directly. You have to go to the credit card service provider, in our case Stripe. This is not a problem for us, but does require more effort.

Vorteile

The user-friendliness of the system is something that can not often be found on the market. And we could not believe that the main functions were completely free.

Nachteile

There are a few tiny things that I would have suggested to improve. When talking to the customer service I got told that most of my suggestions had already been submitted as feature requests.

Vorteile

This is the future of these applications. No commissions just pay for features and you are free to use as much as possible.

Nachteile

It does restaurant bookings but it is not a restaurant POS that would allow for billing, but most will have these systems already.

Vorteile

I have the best experience with the customer support team from Gloria Food. They are always on top of my issues and their response is very quick.

Nachteile

SOme features are still missing but the company is working on them as we speak. Hope to see them soon.

Vorteile

ability to take online orders with a few euros a month. we are talking about a commission between stripe and Gloria food of about 3.5-5.5% of commission compared to the delivery platforms which are about 18% in Italy

Nachteile

Little possibility of customizing the default options. Example texts translated into Italian even if correct but not clear for an excellent customer user expirence.

It does not allow you to create a welcome code in money but yes only in%. this for marketing generates problems, so you are forced to take the marketing package if you want to make small marketing strategies.

Another problem is the export of data which does not allow you to see the customers who have used the promotional codes and how much is the discount amount

Vorteile

Its so easy to use and looks fantastic. Much better than before when II hired a professional to setup online ordering system. And above all every sing help is available via chat with quick response and every question is answered. Very polite chat operators and very helpful.

Nachteile

I wish there was option to change ringtone on app when there is new order as sometimes in too much noise its very difficult to catch it. But the good thing is it keeps beeping until it is dealt with.

Vorteile

Easy to use. Can do just about anything I want online for next to nothing. Tech support is the best. Never any down time.

Nachteile

Just wish I could use it more for dine in customers at their table.

Vorteile

Incredible fast to set up and start using. Many important features for managing restaurant orders. You only pay for what you use which is very good to be able to test and promote the service.

Nachteile

There are practically no cons. There are a few small things that can improve but the customer service is very good and they are always making updates as needed. This new feature for ordering at the tables could now allow you to choose which products are to be consumed in the restaurant and which can be sold out or for delivery.

Vorteile

basic package gets you going for free and allows you to grow as you grow with the software with little to no initial investemnt.

Nachteile

mobile access is next to nothing in now a day and age this should be a must to allow on the go managment of the system.
the ability to "close" the restaurant from the orering app would be great.

Vorteile

Es muy intuitivo y fácil de usar, aunque en ocasiones tarden en responder, su equipo de soporte es preciso.

Nachteile

Carece de opciones de personalización, aunque su versión gratuita es bastante robusta, sus servicios de pago son muy elevados para restaurantes emergentes.

Vorteile

Everything is good, i was just wondering if you guys can add a feature or an option box, where the customer can choose from which location we wants to pickup his order?

Nachteile

Limit of feature development, and lack of local banks online payments

Vorteile

La facil implementación del restaurante y la integración con Fanpage de Facebook, como también en las páginas personales.

Nachteile

No se trata de una contra, seria como una recomendación. Por lo menos acá en mi ciudad. Arica, Chile existen dentro de FoodBooking solo 5 restaurantes que cumplen con los requisitos de aparecer en la app. Como se trata de una aplicación que busca ayudar a los que inician este negocio, no debería ser un requisito tener un sitio web propio para poder estar en la app de foodbooking. Creo que se debería evaluar la calidad del menú y los datos ingresados para que tengan más restaurantes en la app y sea más utilizada por los clientes.

Vorteile

Completely works as advertised. Couldn't be happier

Nachteile

No problems whatsoever this service is exactly as advertised

Vorteile

First of all, you can start for free. They already have great features in the free version like online ordering and reservations and marketing tools and just added order at the table. Super easy to use with great additional features like payments for an additional fee.

Nachteile

I haven't found any cons yet. I'm surprised more restaurants have not adopted this but I think it's just because they don't have staff available to implement it. That's why I do so for a fee.

Vorteile

Easy for customers to use. The pictures on the menu are great!

Nachteile

No complaints things have been going great!

Vorteile

The amount of features. And How essential it is right now for the restaurant bussiness.

Nachteile

Its not possible to connect with a wordpress to make a directory of all your restaurants in gloria food.

Vorteile

Easy to use and setup, responsive interfaces.

Nachteile

There were some bugs with online payment options (iDeal), which have all been resolved by the engineering team.

Vorteile

Muchas de sus funciones estan muy bien, es economico y tiene bastantes funciones.

Nachteile

No es adecuado para efectuar reservas en restaurantes, no hacen diferencias entre pedidos a domicilio y reservas para comer en el restaurante. Cuando contactas con atencion al cliente parecen robots, solo te envian documentacion, pero no contestan a tus dudas ni se puede razonar con ellos.

Vorteile

Easy to use and customize and excellent, speedy customer service

Nachteile

I have not run into any issues yet. Will happily advise if anything arises.

Vorteile

Set up is quick and easy. Anyone can do it. Pricing is adequate. And the cuistomer support is amazing. Any time i got a question, i get a reply within minutes.

Nachteile

There is really not much bad i can say about it. Maybe a little more freedom in designing the menu would be great. And choosing a one-language-only option.

Vorteile

Easy product with really good assistant service, making easier the company work.

Nachteile

At the moment, no problems or issues with it.