Über Wello Solutions

Außendienstmanagement-Software – zur Planung und Durchführung eines technischen Außendiensts. Viele Unternehmen weltweit vertrauen auf die Servicelösung des Unternehmens, die es deinem Serviceteam ermöglicht, effizienter zu sein und hervorragenden Service zu bieten. Verwalte Kunden und Installationen, plane Arbeitsaufträge und stelle deinen Technikern ein intelligentes Tool zur Verfügung, um diese auszuführen. Über die Service-Anwendung können deine Techniker jederzeit auf die benötigten Informationen zugreifen, ihre Arbeit registrieren und hochwertige Serviceberichte erstellen.
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Wello Solutions Preis

Wello Solutions bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Wello Solutions ist ab 22,00 €/Jahr verfügbar.

Startpreis:
22,00 €/Jahr
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Preity
Preity
  • Branche: Rundfunkmedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2024

Exceptional Value for an Outstanding Platform - A Remarkable App and Software!

Wello Solutions streamlines my scheduling and planning process, offering a comprehensive SaaS Field Service Management solution that allows for efficient management of all my job appointments and more, all within one integrated platform.

Vorteile

Wello Solutions stands out with its powerful scheduling capabilities, designed to streamline operations for businesses juggling a multitude of appointments, service requests, and staff availability. What once was a complex challenge is now a breeze, thanks to Wello's user-friendly scheduling interface. It enables seamless assignment and monitoring of tasks throughout our organization. With a flexible calendar that can be tailored to your needs and simplifies planning.

Nachteile

I honestly have nothing bad to say about Wello Solutions. I wish I had found it sooner!

Antwort von Wello Solutions

Hi Preity, thank you for taking the time to leave us such a kind review. We truly appreciate your feedback and value your support.

Best regards,
Team Wello Solutions

Beantwortet am 9.9.2024
Rupesh
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.9.2024

Excellent solution for field services

Overall, it's a great system, especially considering the cost. Compared to what we used before, Wello has helped us modernize our processes. Their support team is very responsive, usually getting back to me within seconds of submitting a callback request. The onboarding process was quite challenging at first, but after I asked for more assistance, they provided the additional help we needed.

Vorteile

like the dispatch page and the affordability of the product, which delivers solid software and a reliable customer database. The lack of a per-user fee was a major selling point for us. It's also easy for my technicians to use, which has been a huge benefit.

Nachteile

There are a few small issues that need to be worked out. Some limitations exist in the user interface, and while the platform has many features, it's essential to understand all of its capabilities through onboarding support. Occasionally, there are minor glitches, but nothing significant enough to disrupt my work or make me consider canceling.

Antwort von Wello Solutions

Hi R. Singh, Thank you so much for your review! We’re glad to hear that things are going well overall. We’ve noted your feedback regarding the need for a more advanced UI, and we’re always looking for ways to provide even better business insights to our customers.

If you have any additional insights or suggestions, please feel free to reach out to our Success Team, and we’ll make sure to pass them along to our Product Team.

Thanks again for your input!

Cheers!

Beantwortet am 8.10.2024
Wout
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 9.9.2024

Review Wout VC

Vorteile

Lay-out is really nice and usefull, easy to operate

Nachteile

Sometimes there are bugs but they get fixed quite fast

Antwort von Wello Solutions

Dear Wout, Thank you so much for your valuable feedback! We truly appreciate you taking the time to share your thoughts. While you’ve experienced some bugs, we’re glad to hear they were resolved swiftly.

To further enhance your experience, we’ve implemented an automated quality assurance process that is expected to reduce bugs by up to 95%. This means such issues should become much less frequent in the future. We truly value your continued trust in us.

Best regards,
Team Wello Solutions

Beantwortet am 17.9.2024
Abishek
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.11.2024

Efficient Scheduling Tool with Room for Growth

My overall experience with Wello Solutions has been positive. The platform simplifies scheduling and task management, which boosts productivity. The interface is user-friendly, and support has been responsive to issues. However, the cost of additional licenses and limited integration options could be improved. Overall, it's been a reliable tool for our team's needs.

Vorteile

I really appreciated the streamlined scheduling and ease of managing team tasks. The user interface is intuitive, making it simple to assign and monitor tasks

Nachteile

The licensing costs can add up since each admin needs a separate license. Also, it would be helpful if there were more integrations with other software.

In Betracht gezogene Alternativen

monday.com und Asana

Gründe für den Wechsel zu Wello Solutions

We chose Wello Solutions because of its specific focus on scheduling and its intuitive interface, which better fit our team's needs. Additionally, its pricing model was more favorable compared to the alternatives.

Antwort von Wello Solutions

Abishek, thank you so much for this thorough feedback! We're incredibly proud to work with your team and thrilled to hear that we've been able to help improve your processes. We're continuously working on enhancing integrations. While we already offer a robust selection of native connectors and the ability to connect Wello with any platform through Zapier, we can also develop custom integrations upon request. Please don't hesitate to reach out to our Success Team whenever needed. Thanks again for taking the time to share your review! 😊

Beantwortet am 18.11.2024
Shivam
  • Branche: Metallabbau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.9.2024

Wello Solutions helped us optimize our service planning—finally, the solution I was looking...

As an IT consultant, I needed a reliable job scheduling system after securing three major contracts. Wello Solutions stood out for its affordable pricing and efficient inventory system, allowing me to track stock between the warehouse and vehicles seamlessly. While the platform has a bit of old-school design, it's user-friendly and steadily improving. To fully enjoy its key features, I recommend spending time exploring the platform, as it offers advantages over many competitors in the FSM industry. The mobile app is solid, and although reporting was recently added, I haven't had enough experience with it yet. Despite a few shortcomings, I appreciate the continuous updates and responsive customer support.

Vorteile

Highly effective and easier to implement than other applications, this powerful tool has streamlined my team's dispatching process.

Nachteile

The inventory system is solid, with a well-organized presentation of information and a user-friendly mobile app. The platform is easy to use and offers good customization options. However, there's no direct integration with Freshworks, so I had to use Zapier, but it integrates seamlessly and works well.

Antwort von Wello Solutions

Hi Shivam, thank you for taking the time to leave such a kind review. We truly appreciate your rating and value you greatly as a Wello Solutions user.

Best regards,
Team Wello Solutions

Beantwortet am 13.9.2024
Thakur
Thakur
  • Branche: Rundfunkmedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.9.2024

Positive Experience with Professional and Custom Solutions

My overall experience with Wello Solutions was quite good. They delivered a high-quality product that met my needs and expectations. The team was professional and skilled, and they maintained good communication throughout the project. While there were a few minor hiccups, they were addressed promptly and didn't overshadow the positive aspects of working with them. I’m satisfied with the results and would consider working with them again in the future.

Vorteile

What I liked most about Wello Solutions was their ability to tailor software exactly to my needs. Their team is incredibly knowledgeable and stays up-to-date with the latest technology trends. They communicated well throughout the process, keeping me informed and involved. They also delivered the project on time and offered excellent support even after it was completed. Overall, their expertise and customer focus really stood out to me.

Nachteile

What I liked least about Wello Solutions was that sometimes communication felt a bit slow, especially when I needed quick updates or answers. There were a few instances where project adjustments took longer than expected. Additionally, while their solutions are generally effective, there were moments when the end product didn’t fully align with my initial vision, requiring more revisions than anticipated. Overall, these were minor issues, but they did impact the overall experience.

Antwort von Wello Solutions

Hi T. Puneet, Thank you for taking the time to leave us such a thoughtful review. We truly appreciate your feedback and value you as a Wello Solutions user.

Best regards,
Team Wello Solutions

Beantwortet am 24.9.2024
Stephane
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 3.9.2024

Feedback from Wello User

Overall very satifisying, all in one software and a cloud based software which provides lots of advantages, fault tolerance and less responsibilty for system administrators. since the upgrade from odysse to wello, i noticed a lot of backgroud improvements like no more downtimes and better communication

Vorteile

friendly user interface and no lacking of system at all very fluent and responsive. also the web interface provide quite lots of advantages compared to an application itself

Nachteile

lack of traning and certifications can be a good way to perfectionate the system and provide confidence to the users

Antwort von Wello Solutions

Thank you for your loyalty and the 5-star review, Stephane! We're always improving the platform and rolling out new features. Our chat bubble can handle many customer inquiries with instant responses. Feel free to give it a try, If there is any other feedback or support needed, don't hesitate to reach out to me via Email: [email protected]. Thanks again and have a great day!

Beantwortet am 9.9.2024
Wolf
Wolf
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 11.6.2018

This is a fantastic Online and Offline Tool for service personnel!

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

Vorteile

Online plus Offline.
Ties in nicely with our Exact Cloud ERP solution.
Multi-language capability. For us and other clients both German and English support is mandatory for our market.

Nachteile

There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Antwort von Wello Solutions

Thank you deeply for your kind words, Wolf! It's wonderful to hear that the customizable features of our platform are meeting your needs, enabling you to tailor the user experience for your team effectively. Your satisfaction is our top priority, and we're thrilled to have contributed to your business's efficiency.

We are committed to continual enhancement and value your input immensely. Should you have any suggestions or innovative ideas that could further streamline your operations, our Support team would be delighted to hear from you. Please feel free to reach out at [email protected] or engage with us via live chat.

Your feedback is not just welcomed—it's encouraged. Together, we can shape an even more powerful tool for you and your team. We're looking forward to connecting with you!

Beantwortet am 24.1.2024
Markus
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.6.2018

Well structured and easy to handle.

Vorteile

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Nachteile

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Antwort von Wello Solutions

Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

Beantwortet am 14.6.2018
9 Bewertungen

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