Swell – Bewertungsseite 3

Vorteile

Swell is really easy and convenient to use, our company uses it on the daily to accumulate reviews for our google page. This helps bring in more business and appear as trustworthy. Using swell, we have maintained a 4.9 star rating.

Nachteile

It can be a little messy, we only use the review part of it to send out reminders to leave a review on our google page.

Vorteile

Purely for the usage of gathering Google reviews.

Nachteile

Sometimes my patients will not receive review notifications.

Vorteile

Ease of receiving 5 star reviews from customers

Nachteile

The ability to have my account switch from asking for google reviews to asking for TripAdvisor on a pre set schedule

Vorteile

Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great.

Nachteile

There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :)

In Betracht gezogene Alternativen

Warum Swell gewählt wurde

Gründe für den Wechsel zu Swell

Vorteile

The ability to request reviews from customers through text and communicate with customer who visit our website through text.

Nachteile

We have had some occasional glitches with the software. The customer service team at swell has always addressed the issues and fixed them very quickly.

Vorteile

Easy to use, for all consumer friendly.

Nachteile

Sometimes the text don’t get send right.

Vorteile

Automatic way to get patients to leave reviews without having to use our time to ask

Nachteile

it was very difficult to set up. it took months. There were software glitches with our Dentrix enterprise. however, after it was implemented it has run very smoothly!

Vorteile

This software is very user friendly, easy to navigate and time efficient.

Nachteile

None at all and it is perfect as it is.

Vorteile

I love that you can customize and control a lot of what you can do within the program.

Nachteile

NA-I just started in this role so I haven't found anything yet that I don't like.

Vorteile

Swell automatically pulls customer info from my Fareharbor account, this is my favorite feature! I don't have to do anything at all. Incredibly convenient.

Nachteile

Since I only use the software for reviews, the monthly price is a bit hefty. If I used all of the features it would be a better value I'm sure.

Vorteile

I like that we can send and receive attachments in text messages. I love that we don't have to use our personal cell phone numbers.

Nachteile

The only con i have is that hitting enter in a text does not send the message.

Vorteile

We find that many patients want to communicate via text and Swell allows us to do that while keeping the communication records in one place. This is especially helpful when multiple internal team members are answering inquiries.

Nachteile

Would like to be able to capture patient's email addresses in addition to phone numbers.

Vorteile

We saw an immediate increase in the number of reviews on Goggle. I am currently using the "Original Experience", and most likely need to reach out to support in considering the current version.

Nachteile

I had a few issues when we first signed on. Later Covid slowed down our progress as we reached for the stars. Most likely I need to spend time with someone to discuss the improvements/updates with the Swell product and how they might help with our endeavor.

Vorteile

We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did!

Nachteile

It needs to run a little bit better. Swell hasn’t worked out all the kinks

In Betracht gezogene Alternativen

Warum Swell gewählt wurde

Gründe für den Wechsel zu Swell

Vorteile

Swell helps drive reviews to google. Very happy with results.

Nachteile

Nothing was problematic with this product. Easy to use

Vorteile

How many more reviews we received the very next month using the software

Nachteile

I wish we could make it so that patients who wrote a review would NOT receive another request in the future

Vorteile

We work with many dentists and have found that they have a hard time sending out review invites. They get busy and the front office forgets often. Swell integrates directly with the office software and automates the entire system. The result is hundreds of great reviews.

Nachteile

As they are a newer software, they do not have a help page yet with articles so I have to ask directly. But they have very swift customer support so all my issues have gotten handling rapidly.

Vorteile

Easy to use and the quantity of reviews we get

Nachteile

Setting controls and if something goes wrong or a setting is off, it’s sometimes hard to figure out how to fix

Vorteile

The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.

Nachteile

Multiple reminders can be a pro and a con. Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.

Vorteile

Very easy to use and manage since it does all the work for you. Using swell will guarantee and increase in your google reviews.

Nachteile

Nothing, everything has been great. Easy installation that is done by the company remotely.

Vorteile

Integration was very easy into our existing website and software.

Nachteile

The dashboard is super difficult to use and the mobile compatibility is almost non-existent. We try and use swell a lot of the phone and it is absolutely awful to deal with.

Vorteile

Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.

Nachteile

Wish it had video capabilities. I think they’re working on this for the future.

Vorteile

It was easy to manage potential contacts and reviewers. The sales team was awesome, [SENSITIVE CONTENT] did a great job of helping us understand and use the software. [SENSITIVE CONTENT] was awesome in answering my many questions and concerns.

Nachteile

We were hoping it would have the ability to automate messages and review reminders. Unfortunately that didnt work out too well.

Vorteile

It’s pretty effortless after you get it dialed in.

Nachteile

That if you allow google and Facebook as a review platform it also introduces the swell review. When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me. They need to remove that option. When I contacted customer support they said it could not be removed.

Vorteile

Easy way to get feedback from patients without too much hassle

Nachteile

Doesn’t always send to cell phone. Some people will have to use email

Vorteile

ability for clients to ask questions via text

Nachteile

I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for

Vorteile

I love that this software is completely automated. Myself and my staff do not have to spend literally any time to solicit reviews from our patients.

Nachteile

I have no complaints about this software.

Vorteile

Easy way to remind our customers for a review and to have contact with them.

Nachteile

Some settings like time and dates and notifications

Vorteile

It is so easy to use and all my team can use it at the same time!

Nachteile

Nothing to share here, it could be faster I guess?

Vorteile

I like that we are able to allow our entry-level reservations agents access to Swell for communicating with guests. It alleviates the burden on the reservations managers who need to focus their time on other tasks. Previously, our primary methods of communicating with guests were telephone and email, and we did not want to grant full email access. Guests are also able to ask questions quickly directly from our website instead of being put on hold during busy times.

Nachteile

I do wish that it would forward unanswered chats to an email after a certain amount of time, say 1-2 hours. Would also like to integrate our Facebook Messenger with Swell, if possible.

Vorteile

It's easy integration into our software. Great Customer Service!!

Nachteile

not able to control time when review request is sent. (we close late- 7 pm and reviews often go out next day)

Vorteile

It is very user friendly speaking to customers who like the alternative options of contacting.

Nachteile

There is nothing at this time that is considered "like least about".

Vorteile

I am on a team who uses this software and we enjoy it! It is a great tool to use to request & collect reviews from clients. It's frees up our time from manually sending emails/texts out asking for reviews, the clients get a link to the exact and correct place to leave a review and the response rate has been great for us. We have recommended and talked about Swell to several people in our industry.

Nachteile

We have noticed a few glitches to where our reviews weren't being published to Facebook or Google as we had it set up.

Vorteile

- Amazing Reports
- Integration with Facebook, Google, and others.
- Allow for a lot of customization on the messaging and landing pages.

Nachteile

- The mobile app does not have as many of the features as the web app. I hope a new mobile app makes to their backlog soon.

Vorteile

Easy assess for customer to get connected with my Sales Team

Nachteile

Not a big fan of see all my past conversation in the message innerface. I would rather see like an indox side bar option

Vorteile

Easy to get connected & easy to check reports!

Nachteile

Integration connections often dropped - frustrating for our clients - excited you have new process to minimize this issue!

Vorteile

The ease of sending customer reviews to our patients

Nachteile

Our office hours are Monday through Thursday 8-5 and Friday 7:30-12:30. We have an automated message for when we are closed. We have been told that they cannot customize it for Friday's hours so each day it shows we are open until 5 pm. I feel like this is an easy fix for your company and you should be able to accommodate daily office hours.

Vorteile

This software integrates directly with google - making it fast and easy for my patients to leave my practice a review. As a new start up dental office, getting these reviews is really critical. Swell has done a fantastic job of helping us boost our online presence through google reviews.

Nachteile

The set up was a little shaky. It took some back and forth with support to work out all of the wrinkles, but support was very responsive and helpful in addressing the issues.

Vorteile

I think honestly the ease of the use of it. Works great to easily communicate to our patients.

Nachteile

There have been minor bugs here and there but they seem to get resolved quickly.

Vorteile

The platform is so easy to use and has really helped our company improve our Google ratings.

Nachteile

I honestly have nothing that I can list here. Swell has helped our organization improve our Google rating

Vorteile

Swell is the most effective review system that I have seen! It is very easy to use, integrated with our software seamlessly and our review count has gone through the roof!! Simply amazing!

Nachteile

I really don't have a lot of complaints regarding this software. It does the job very well.

Vorteile

I very much enjoyed the support staff. They were very helpful. The software admin page is very useful as well.

Nachteile

It would be nice to select what notifications are sent. Right now, you either get them all or none. Being able to personalize a feedback template is needed as well.

Vorteile

Sequences were the feature I liked most

Nachteile

Crashes, not sending, hiccups between old and new platform features and need to switch back and forth

Vorteile

Easy to get patients to leave feedback. It was easy to implement and training was easy.

Nachteile

No really big disadvantages. Perhaps we could see more features roll out.

Vorteile

It is a review-giver friendly. They will not be lost in exploring it.
Feedbacks are real-time. You can seeit right away.

Nachteile

It's hard to find the reviews addressed to me. perhaps a little tutorial on how to filter it will be great

Vorteile

We had it set-up so Swell would start the day our other company ended. The transition was seamless! We've already received 7 Google reviews in just a few days! I am very hopeful that we will continue to get new reviews and our business relationship with Swell continues well!

Nachteile

I haven't quite mastered the website and it seems very overwhelming but that is partly my fault as I haven't taken time to really work with it since we are so busy.

In Betracht gezogene Alternativen

Warum Swell gewählt wurde

Vorteile

Ease of use, affordability, great customer service, overall it’s great!

Nachteile

It does not integrate with Mitchel1 software

Vorteile

Reviews, we have gotten so much more of a response using swell.

Nachteile

Wish we could print the reviews easily.

Vorteile

In these times of high inflation it is imperative that the customer knows as soon as possible any changes to their account. Prior to Swell we sent out 100 plus letters alerting customers about price increases coming down the line. This took a great amount of time. With Swell we wrote one text and sent it to everyone. So Great! This alone makes Swell worth more than I can explain. Also I needed some help learning how to do this. [SENSITIVE CONTENT]from Swell could not have been more helpful. He and all the people at Swell are wonderful.

Nachteile

I really have no dislikes about the software.

Vorteile

Texting with patients daily and communicating.

Nachteile

Not many cons at the moment, seems to work well.