Swell – Bewertungsseite 2

Vorteile

It automatically links closed clients to review platforms and takes that task off of my plate

Nachteile

When my reviews slowed down, I don’t know why it was happening or what changed. When the review platforms change their permissions or algorithms swell really has no control over that.

Vorteile

This has been a great tool to better manage our customer service and customer experience. We do also encourage reviews on occasion and that has helped us build our online reviews.

Nachteile

I wish there was a way for the person who addresses the customer to be the only one who receives notifications for that message chain. Sometimes, it can be a little overwhelming, but I guess, at least everyone is in the know.

Vorteile

Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished.

Nachteile

Does not yet work with some of the most important review sites that are specific to my industry (legal services).

In Betracht gezogene Alternativen

Birdeye

Gründe für den Wechsel zu Swell

Cost was much less, sales presentation was most honest. They actually acknowledged their product was not perfect, still being developed and improved, which was refreshing.

Vorteile

We love the ability to text our patients and chat with them when they are not able to take a phone call. We use this daily for appointment confirmations and send out our review requests. We also love that there is an app. I will be logging into that this week to see how it works. I'll be chatting with the other 7 clinics to update them on how to use it on a daily basis.

Nachteile

1) We are struggling with the restrictions on the phone numbers. If we block a phone number so they do not receive additional reviews (this is when they've left a review, we do not want them to keep getting those requests), we are unable to use the texting feature for their appointment confirmations. We would love a feature that disables one portion of the program but allows us to keep other portions. 2) We also cannot get OpenDental to work with Swell to stop texting children. It continues to text the children's parent but with the child's name asking for the review. It brings laughs from several parents who get this for each child but I do not think everyone smiles from it. We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet. We'll figure out which one works but in the meantime, it's been a tough one. 3)

Vorteile

This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Nachteile

We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

In Betracht gezogene Alternativen

Birdeye

Warum Swell gewählt wurde

We made the switch after seeing colleagues get better results with this platform. The cost is higher but the results are more than worth the difference in price.

Gründe für den Wechsel zu Swell

Online reviews and ease of use as well as promotional value were all reasons we chose SwellCX.

Vorteile

Simplifies the process of collecting and monitoring reviews and gives us the flexibility to have multiple campaigns for each organization.

Nachteile

The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if the team is helping multiple customers at a time. There is a long lag time between communication. Pretty consistent on every interraction. The chat window should remain on top of other windows to avoid forgetting there's an actual chat in progress because of the delay.

Vorteile

The ability to connect with potential clients and current clients.

Nachteile

Notification system is poor. Sometimes we get them, sometimes we dont, or will get the notification but the message takes longer to show up. Notifications vary from application, be it, app or desktop.

Vorteile

The only good thing I can say is that the software was easy to use and learn. However, useless it may have been.

Nachteile

I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next.
Reviews were not sent to every customer as was claimed to happen once the integration was complete.
Response at getting reviews went down once Swell took over the review requesting.

Vorteile

The ease of sending a text message out to customers and having them review in 1 tap is great.

Nachteile

I feel like we were lied to during the sales process. The API is absolute garbage compared to other software and the salesman said we'd be able to use it to do whatever we needed to in our in-house software based on Quickbase. That was a lie and the API is a mess to even sift through. Don't advertise use of an API when the API is worthless.

In Betracht gezogene Alternativen

Birdeye

Gründe für den Wechsel zu Swell

Price for feature set.

Vorteile

Swell really aids in our team's SEO efforts by allowing our dentists to rack up reviews for their GMB and have them stand out against competitors. The live chat feature is also great for patients who are not looking to book and appointment via phone call.

Nachteile

To my knowledge Swell can only send automated reviews with certain PMS's. It would be nice to see more PMS integrated with Swell and able to send automatic reviews verses manual.

Vorteile

I enjoy the review management, ease of use, customers are able to leave reviews and they post right to google

Nachteile

Nothing stands out as a least favorite quality of the software

Vorteile

We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer.

Nachteile

Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation.

Vorteile

I love that we can customize which providers patients are sent the text message to write a review. We have multiple providers in our practice and some providers team's choose to send them manually and some want them automatically sent at the end of the day. I also love that you can choose to send certain messaging contingent on the service that took place. Great Software!

Nachteile

I wish that it had the option to help with negative reviews. We don't get many, but it would be great if those could be filtered, in order to give us time to respond to them before they are posted. However, I know this is not possible for Swell to do, but would love that capability.

Vorteile

Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.

Nachteile

Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.

Vorteile

When we started with Swell it was originally to piggyback on our kayaking program registration software. We got it for folks to ask questions and get a quick response, in regards to classes and trips. What we found is customers are using it to find products and inquire about other services our business offers, much more so than just the programs we offer.

Nachteile

It is not super intuitive to edit features in the backend of the module. However, their customer service is quick to respond and help make corrections or show you how to make those needed edits.

Vorteile

We have found this software helpful in getting messaging out to customers for appointment reminders as well as event reminders. I have had some trouble at times figuring out how to get things to work but the Swell team will answer questions and the Help answers take you step by step.

Nachteile

I feel it could be a little more user friendly and obvious how to send mass messages, etc.

Vorteile

Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests. They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google. It also lets you read and reply to them right away. I love being able to text our guests, it is the feature we use daily. Swell saved my life when the salon had to close due to Covid-19. It made us feel so much better that we were able to reach all of our guests at the same time to keep them up to date with what was going on, and then made it easy to get everyone rescheduled when we reopened. At this point I feel like Swell is a necessary part of our day to day life, and refuse to work without it. Would recommend Swell to anyone and any business.

Nachteile

I honestly wouldn't change anything. I didn't know there was anything like Swell out there, and it checked all of our boxes.

Vorteile

The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer.
I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.

Nachteile

The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Vorteile

The ease of use from account set up to receiving your first review. I like that I'm able to connect all of our necessary review accounts and that we're even able to connect our Google & Facebook accounts so that we can respond in real time.

Nachteile

That there are still 2 version of the software available. It could be user error but there are still times where I'm unable to do something in the new version and have to revert back to the old version.

Vorteile

It's amazing! It makes it so easy to interact with patients!

Nachteile

My only issue was trying to sign in to swell for this week. But other than that it is amazing. Even the representative that helped get me back in was awesome!!!!

Vorteile

Our reviews have increased exponentially. Swell makes it REALLY easy to work with. I highly recommend this product.

Nachteile

I honestly can't think of anything that I don't like in Swell. It is a great software.

Vorteile

This platform allows massages to clients to ask for Google product reviews for my business which is important for my work. This is easy to use and easy to learn and understand. No limitation for no of contacts. All prices are equal. I recommend it to all if you want to maximize your clients.

Nachteile

I dont have so many problems with this. Their support is great and fast to solve my problems and concern fastly. so I am happy with this.

Vorteile

Managed service. Swell will do the install for you, and once it is installed, it is extremely easy to use for dental practices.

Nachteile

Drill down and data aggregation functionality is not the best

Vorteile

The interface is easy to use. It's clean and easy to understand.

Nachteile

We were sold on an integration with our current CRM. Swell has not been able to deliver on that promise. I don't feel like they have a lot of support to troubleshoot these issues.

In Betracht gezogene Alternativen

Broadly

Warum Swell gewählt wurde

We made the switch because Podium didn't deliver on certain promises.

Gründe für den Wechsel zu Swell

Price and features. Integration with our CRM, which is clunky at best.

Vorteile

Our reviews sky rocketed after we started working with Swell. I also really enjoy the email/text campaigns! The previous company we used put a limit of 3 campaigns per month, which was extremely limiting. We also get multiple reviews per week now!

Nachteile

There is nothing we don't like at the moment.

Vorteile

The best thing about this software is the ability to communicate with patients.

Nachteile

This is somewhat pricey. It would be nice to have only certain tiers for specific uses. We use it to mostly communicate with patients for appointment reminders and reviews. However, patients can write reviews anywhere for free.

In Betracht gezogene Alternativen

Eaglesoft

Vorteile

I really like that the dashboard is easy to access and send out reviews. I work in a dental marketing agency and we use Swell as one of our trusted products we sell to clients. They are able to easily link the reviews to their practice management software and automatically send them out, they also have a manual product where you can send the reviews yourself through inputting the information about the person you're requesting a review from. It's super easy and simple!

Nachteile

I have noticed some bugs with being able to access all of my clients reviews platforms, but all have been easily sorted out with Swell's great team.

Vorteile

Ease of use, automated and worry free reuests!

Nachteile

Would like to have more platforms when patients dont have google!

Vorteile

Patient Reviews- Its an easy and convenient way for our patients to write us reviews which ultimately increased our business

Nachteile

I cant say there is anything I do not like about Swell.

Vorteile

I like the user friendliness of the dashboard

Nachteile

There is really nothing at the moment that I do not like

Vorteile

It seemed easy enough to use. Nothing was too complicated to follow.

Nachteile

Was not compatible with Go Daddy but was not told this until after we paid and signed for it.

Vorteile

This software has helped us build our online presence, and allowed us to show up first on Google searches for dental offices in our area.

Nachteile

n/a - There is nothing I don't like about this software.

Vorteile

I love the ease of use in adding contacts, communicating with them, and easily managing responses. I also love the quick send option where i can send specific info to just a few folks as needed.

Nachteile

There are some things on the new experience that don't work as well as the original experience when it comes to campaigns. I don't love having to tulle between the 2 experiences.

Vorteile

From day one, Swell has made it easy to understand the platform with a strategic and helpful onboarding process. The team is quick to respond and quick to help us find a solution to any problem. As a marketing agency, we use this on -behalf of our clients and also allow them the ability to be admin themselves. Our biggest pros have been the automated review requests/management and the webchat function on websites.

Nachteile

It's still a bit hard to customize the messages you send out for reviews. That being said, it's made it a little tricky to create messages that include all of the necessary information we hope to include.

Vorteile

I like being able to text our clients and have a history log of conversations. I like being able to send out review requests.

Nachteile

It can be slow. Need to reload the page often.

Vorteile

Especially easy to use. Integrates well with our 3rd party software like Modento and Dentrix.

Nachteile

Sometimes there are bugs between Swell and Google with reviews and the actual number of reviews we have.

Vorteile

I like how easy it is to use your platform.

Nachteile

One of the cons I've experienced while using Swell is some of the reviews are duplicated. I've had to call multiple times to have our account refreshed.

Vorteile

What I love most about Swell CX is how easy it is to use. Everything is on one dashboard which makes implementing it at the office level so much more convenient and you can't beat the price for the product that you are receiving.

Nachteile

What I like least about the software is how the review widget appears on the website and it doesn't automatically pull new reviews that come through just the ones up until the point of installing the widget.

Vorteile

I love how easy it is to use. Once we implemented the software and everything was setup, that was it. We interact with it though a web GUI. Automated responses, simple to setup templates, website chat with possible guests, and even facebook messages. All in one place. Makes it very simple to use, and train someone to use.

Nachteile

I have been using it for about 6 months and none so far.

Vorteile

Results! We have results!!!
Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal.

Nachteile

Nothing! We love it!
We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest.

Vorteile

It’s been a great way for us to build our practice.

Nachteile

I like this app a lot. It’s been a great way for us to build our practice and interact with our patients.

Vorteile

Easy to install. Super easy to navigate the dashboard.

Nachteile

There is not anything I don't like about Swell CX.

Vorteile

The best part is it's easy to use, everyone at the office can use it and our clients enjoy the simplicity of texting.

Nachteile

It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are unable to see it.

Vorteile

It is attractive an clean; the look is aesthetically pleasing. It is also fairly easy to use for the customer. They seem to appreciate the one on one attention.

Nachteile

Too many emails.. I actually hate this and so does everyone else. There should be a setting or an option whereby only messages assigned to us come to us, or messages not yet responded to come to all of us. Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL.

Vorteile

Works really well for collection reviews for our clients

Nachteile

Some API hiccups and integration hiccups. Seems like its still in its infancy on the API side

Vorteile

The reason we moved to swell is we were looking for a tool to enable us to better communicate with our customers. We have multiple departments updating our customers throughout the various steps in our sales cycle. Having all of that communication in one place helps us to stay organized.

Nachteile

We would like to improve our ability to collect reviews from homeowners.

Vorteile

It has helped us increase our reviews substantially.

Nachteile

Sometimes the reviews on google don't match up with the number of reviews on Swell. That's the only issue we've had.

Vorteile

Nothing really except texting it really does not work well

Nachteile

Everything it doesn’t work well I am having issues every time I use it

Vorteile

I don't have anything good to say about this company.

Nachteile

Auto sends text messages or emails to clients too often even after they choose they do not want to be bothered again.

Vorteile

Automation for reviews, it provides me more time for other things without thinking about asking for review , though we should be asking for our clients for it.

Nachteile

Just the pricing may be a bit on the expensive side.