--- description: Reviews zu Swell Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Swell mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Swell | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Patientenbindung Software](/directory/3429/patient-engagement/software) > [Swell](/software/178288/swell-cx) # Swell Canonical: https://www.softwareadvice.de/software/178288/swell-cx Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/178288/swell-cx?page=2) > Durch Reduzierung der Komplexität macht Swell es lokalen Unternehmen leicht, einen Einblick in die Erfahrung ihrer Kunden zu erhalten. Durch die Möglichkeit, Echtzeit-Feedback, Online-Bewertungen, Umfragen zur Kundenzufriedenheit und vieles mehr zu erfassen, macht Swell die Arbeit zum Kinderspiel. Durch einen Mobile-First-Ansatz kannst du dich mit deinen Kunden auf eine Weise verbinden, die relevant und praktisch für sie ist. Durch die Verbesserung der Kundenerfahrung mittels gesammelter Erkenntnisse und die Förderung neuer Online-Bewertungen kannst du mehr Geschäft gewinnen und dich gleichzeitig auf dein Unternehmen konzentrieren. > > Bewertung: **4.6/5** von 355 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 355 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Swell CX - **Region**: Cottonwood Heights, USA - **Gegründet**: 2016 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Neuseeland, Vereinigte Staaten ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Automatische Antworten - Automatisierte Terminplanung - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Dashboard - Daten-Import / -Export - Datenvisualisierung - Drag-and-Drop - Email Reminders - Engagement-Tracking - Erinnerungen - Feedback-Management - Geplanter Nachrichtenversand ## Integrationen (80 insgesamt) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... und 65 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Patientenbindung Software](https://www.softwareadvice.de/directory/3429/patient-engagement/software) ## Ähnliche Kategorien - [Patientenbindung Software](https://www.softwareadvice.de/directory/3429/patient-engagement/software) - [Review Management Software](https://www.softwareadvice.de/directory/4285/review-management/software) - [Kundenzufriedenheit Software](https://www.softwareadvice.de/directory/4627/customer-satisfaction/software) - [CEM Software (Customer Experience Management)](https://www.softwareadvice.de/directory/4574/customer-experience/software) - [Online Reputation Management Tools](https://www.softwareadvice.de/directory/4509/reputation-management/software) ## Alternativen 1. [Birdeye](https://www.softwareadvice.de/software/86768/birdeye) — 4.7/5 (702 reviews) 2. [Okendo](https://www.softwareadvice.de/software/353128/okendo) — 4.9/5 (223 reviews) 3. [GiveMe5.ai](https://www.softwareadvice.de/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Yotpo](https://www.softwareadvice.de/software/40815/yotpo) — 4.5/5 (375 reviews) 5. [ReviewTrackers](https://www.softwareadvice.de/software/402178/reviewtrackers) — 4.7/5 (172 reviews) ## Nutzerbewertungen ### "Better option than Podium" — 5.0/5 > **Stephen A.** | *7. Oktober 2021* | Bau | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Cost effective- easy to communicate with support > > **Nachteile**: There are glitches that happen occasionally > > Very easy to set up and very nice to have a great customer support team. ----- ### "MOST EFFICIENT COMMUNICATIONS" — 5.0/5 > **Tracy** | *15. Oktober 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We love the ease of use for efficiently communicating with our clientele where they are - which is digital\! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow\! > > **Nachteile**: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. > > Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. ----- ### "It's fine" — 3.0/5 > **Evan** | *13. September 2022* | Eventservice | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: I implemented Swell because I was very impressed with the sales person \[SENSITIVE CONTENT\] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews. > > **Nachteile**: I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow. > > Expensive and not amazing. ----- ### "Positive Move to Swell" — 5.0/5 > **Rodney** | *18. April 2025* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher. > > **Nachteile**: No problems so far. Everything has been easy to incorporate into our daily operations. > > Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell. ----- ### "Swell with pride using Swell\! They're as good as their name\!" — 5.0/5 > **Shannon** | *9. August 2024* | Unterhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. > > **Nachteile**: I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet\! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. > > Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot\! ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/178288/swell-cx?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/178288/swell-cx) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten