
Swell
Über Swell











Swell Preis
Swell bietet keine Gratisversion, aber eine kostenlose Testversion.
Alternativen für Swell
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- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Better option than Podium
Very easy to set up and very nice to have a great customer support team.
Vorteile
Cost effective- easy to communicate with support
Nachteile
There are glitches that happen occasionally
In Betracht gezogene Alternativen
Zendesk SuiteWarum Swell gewählt wurde
Podiums customer service was pretty much non existent and also their review platform didn't work all the time. InconsistentGründe für den Wechsel zu Swell
Cost and similarity to what we were used to with Podium- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Swell with pride using Swell! They're as good as their name!
Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot!
Vorteile
Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value.
Nachteile
I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Sorry to say goodbye
We would still be using Swell, but the new program that we are using has the chat ability within the program.
Vorteile
I loved the easy access to our clients. I loved seeing when we would get a new review.
Nachteile
Creating a chat to a new member wasn't the easiest to figure out.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Please fix your app
We call your program "Not so Swell".
Vorteile
Replying to a customer is easy. As long as no one sends you a message while you are typing.
Nachteile
Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number.
Antwort von Swell CX
Hey Nikki, we're sorry you're having a bad experience with our messaging features. We're making big improvements to how that works over the next few months that should address some of the issues you've been seeing. If there's anything we can do to help or if you'd like to share more about your experience, your feedback will only help us improve. Just reach out to [email protected]. Thank you!
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
It's the "easy button" for reviews
great, thank you for helping us with online review status
Vorteile
easy to use
patients response rate is good
Nachteile
not all of our patients are in swell, we need to manual enter several
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Getting Reviews Has Never Been Easier!
Excellent! From implementation to support. No complaints.
Vorteile
Easy of use! The dashboard is super simple, their support is great, and it's super simple for our patients.
Nachteile
Really there's nothing not to like : ) Highly recommended.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Review by Sailing Client
Very good relationship with representatives.
Vorteile
Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing Adventures.
Nachteile
Pricing for seasonal plans. Need to explore campaigning options that may make more valuable to promoting business expansion
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Swell Review 2024
Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers.
Vorteile
The ease of access to view, reply and make adjustments when necessary to reviews, and contacts.
Nachteile
The length of time for implementation of Swell as a part of our workflow.
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Swell is 5 stars
Swell is very easy to use and works well to communicate with patients.
Vorteile
I love the 2 way texting it is very convenient for chatting with patients for scheduling, rescheduling.
Nachteile
At times even when a patient is in the system it will not find them so then I try and add them into the system and then it finds the patient.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Practice Manager
Swell is a great company to work with, they do what they say and in a timely manner. Great results!
Vorteile
Positive outcome, friendly and direct customer service, great company!
Nachteile
It's all good. There are no issues at this time.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
If you are not using Swell for review management, you are missing out!
I have had a good experience overall with Swell.
Vorteile
We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer.
Nachteile
Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Best Tool on Market to boost patient engagement
their customer support and training support is terrific. It was easy to setup and even easier to use.
Vorteile
The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer.
I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.
Nachteile
The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Not bad for the money, not amazing though.
My experience has been okay, but not amazing. Not the best, certainly not the worst. It's a solid ok.
Vorteile
The interface is easy to use. It's clean and easy to understand.
Nachteile
We were sold on an integration with our current CRM. Swell has not been able to deliver on that promise. I don't feel like they have a lot of support to troubleshoot these issues.
In Betracht gezogene Alternativen
BroadlyWarum Swell gewählt wurde
We made the switch because Podium didn't deliver on certain promises.Gründe für den Wechsel zu Swell
Price and features. Integration with our CRM, which is clunky at best.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Swell is GREAT!
Swell has been amazing! It is so nice to have an easy way for our patients to leave a review! Thank you!
Vorteile
I love the dashboard, I feel it is inviting, and user friendly.
Nachteile
Set up was a little much, I remember having to go to every single computer in our office and having to download something, with us being a start up it did end up taking up quite a bit of time. Other then that everything has been GREAT!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great helpful sight
Great
Vorteile
Swell is very helpful for getting reviews
Nachteile
need more instructional videos to show how to do certain things
Antwort von Swell CX
Hey Heather,
We really appreciate your feedback, so thanks for taking the time to leave us your thoughts!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
More reviews without the work
More reviews without the work
Vorteile
We love that Swell integrates with our practice management software and does the hard work behind the scenes. It is so easy to use the platform to monitor reviews. We have gotten so many more reviews without really putting in any effort at all. It is very reasonably priced as well. We would definitely recommend Swell to others!
Nachteile
We have nothing to complain about. We love Swell and what it has done for our online reputation!
Antwort von Swell CX
Hey Cassie, thanks for the stellar review!
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great as a texting platform
Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in touch with clients without sharing our personal numbers.
Vorteile
Swell is easy to use and works well as a basic web chat/ customer text service. It's easy to keep track of each employees customer interactions. Uploading our client information was pretty seamless and our onboarding included a lot of support with even tutorial videos sent to share with the team at my request.
Nachteile
There is room for improvement. Sending photos to clients is hit or miss...when they do send it sends when you click...it would be nice if there was a preview so that you are sure you send the correct photo. We have had a lot of issues with the app for our team members that don't have IPhones. The notifications can feel a little clumsy at times. There is no real way to see who has sent reviews when...you can see the reviews and what stage they are in but further expansion would be helpful
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Service!
My Dr and myself like this system very much. They post things to our Google so we do not have to do that ourselves or hire another company to do so.
Vorteile
It gives us reviews quickly and sends out a link to the patients right after their appointment while it is fresh in their mind.
Nachteile
I really do not have any Cons, we like this service and plan to stay with them for a long time to come.
Antwort von Swell CX
Thanks so much for taking the time to leave this great review, Rhonda! We're so glad your Swell texts have been helping you earn Google reviews.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Software, Working on the Glitches
We really like Swell, the concept, and the process. Once the bugs from the new program get worked out, we'll be extremely happy.
Vorteile
We love the ability to text our patients and chat with them when they are not able to take a phone call. We use this daily for appointment confirmations and send out our review requests. We also love that there is an app. I will be logging into that this week to see how it works. I'll be chatting with the other 7 clinics to update them on how to use it on a daily basis.
Nachteile
1) We are struggling with the restrictions on the phone numbers. If we block a phone number so they do not receive additional reviews (this is when they've left a review, we do not want them to keep getting those requests), we are unable to use the texting feature for their appointment confirmations. We would love a feature that disables one portion of the program but allows us to keep other portions. 2) We also cannot get OpenDental to work with Swell to stop texting children. It continues to text the children's parent but with the child's name asking for the review. It brings laughs from several parents who get this for each child but I do not think everyone smiles from it. We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet. We'll figure out which one works but in the meantime, it's been a tough one. 3)
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Would not Recommend. Waste of Money.
My overall experience with Swell was horrible. Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business.
So being trapped in to a contract where the claims of service are not being met. My number of reviews went down after starting Swell.
This is a true salesman style company, great word tracks and presentation, but nothing to back up the claims.
Vorteile
The only good thing I can say is that the software was easy to use and learn. However, useless it may have been.
Nachteile
I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next.
Reviews were not sent to every customer as was claimed to happen once the integration was complete.
Response at getting reviews went down once Swell took over the review requesting.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Software to Help our Clients GMB shine!
Love Swell! Their team always does a great job kicking off our clients.
Vorteile
Swell really aids in our team's SEO efforts by allowing our dentists to rack up reviews for their GMB and have them stand out against competitors. The live chat feature is also great for patients who are not looking to book and appointment via phone call.
Nachteile
To my knowledge Swell can only send automated reviews with certain PMS's. It would be nice to see more PMS integrated with Swell and able to send automatic reviews verses manual.

- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Absolutely love Swell! I have looked into and used other options, and Swell is the best.
We immediately saw a big uptick in the number and quality of reviews left by our clients.
Vorteile
Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.
Nachteile
Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great way to communicate with customers!
Swell has made it easy for us to send out text or email messages to large groups or all of our customers. I like the ability to send to all but also to create groups that I need. We also use the individual messaging daily to send reminders or pictures to customers that do not use our social media platforms.
Vorteile
We have found this software helpful in getting messaging out to customers for appointment reminders as well as event reminders. I have had some trouble at times figuring out how to get things to work but the Swell team will answer questions and the Help answers take you step by step.
Nachteile
I feel it could be a little more user friendly and obvious how to send mass messages, etc.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Amazing!!!!
Vorteile
It's amazing! It makes it so easy to interact with patients!
Nachteile
My only issue was trying to sign in to swell for this week. But other than that it is amazing. Even the representative that helped get me back in was awesome!!!!

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
"Best management platform for help businesses"
According to me easy to use interface and setup. The support system is also great and fast too. This is very very helpful for small businesses.
Vorteile
This platform allows massages to clients to ask for Google product reviews for my business which is important for my work. This is easy to use and easy to learn and understand. No limitation for no of contacts. All prices are equal. I recommend it to all if you want to maximize your clients.
Nachteile
I dont have so many problems with this. Their support is great and fast to solve my problems and concern fastly. so I am happy with this.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Product/Sub-par Customer Support
Vorteile
The product works great at solicitating reviews and responding to the results.
Nachteile
The product is great, but the customer service sucks. We had an issue with posting reviews to our website using a widget they provided – it worked on the desktop but not on the mobile – and it was impossible to get help. Each time I reached out I got an email reply that said they’re working on it. When I called the phone number that they provided I got a message that basically said, “we don’t take phone calls so send us an email or text message.” After four months of hearing that the Swell development team is working on it, I finally resorted to posting a negative Facebook recommendation. That got some action. Within 45 minutes I got a phone call from someone at Swell. He patiently listened to my issues and said he’d check into it. Within an hour I got an email explaining how to configure things so it would work with our mobile website. Products like this are all basically the same – different price points and different features, but they’re basically the same – so support is the game changer. For us Swell flunked the test and we’re moving to a different vendor when our agreement expires.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Product does the trick
Vorteile
Swell is super easy to use and works quite well. It produces pretty solid results when used.
Nachteile
Their customer service is pretty awful and the sneaky wording in their contracts AUTO RENEW without heads up of any kind. Thats a bit greasy.
Antwort von Swell CX
Hey Tyler, thank you for the review. We're always happy to hear more about your experience, so please reach out at [email protected] or give us a call at a (844) 560-2626 if there are any additional ways we can support you.
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very nice company
Nice people, not our favorite but we liked their staff
Vorteile
We found swell customer service to be available and helpful
Nachteile
The automation system never worked right
Antwort von Swell CX
Hey Karen, thanks for your review! If there's anything we can do to help out with the automations, please reach out to us. Our phone support is open from 8 AM - 5PM MT at: 844-560-2626. You can also chat in on our website 7 AM - 5PM MT.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Significant increase in google reviews
Vorteile
I love that I can acess all our offices reviews in one place without going into all three google business accounts. Swell also makes it easier for our patients to leave reviews that arent so technologically inclined by sending them a text with a link, they click it and it brings them right where they need to go to leave the review.
Nachteile
The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep link it doesnt show up on swell, so we still have to monitor the google business pages for reviews.
Antwort von Swell CX
Hey Holly, thank you for the review! We'd love to hear more about your experience and see if there are ways we can improve performance or better support you. Please reach out at [email protected] or give us a call at a (844) 560-2626.
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Just do it! It works!
We have been very happy with Swell overall. Just the one HUGE negative of text duplication on mobile.
Vorteile
Simplicity of use. It's ability to garner reviews.
Nachteile
Problem with mobile chat duplicating the test is on ongoing pain in the A$$. Fix it already.
In Betracht gezogene Alternativen
BirdeyeGründe für den Wechsel zu Swell
We are using both. One on each website.Antwort von Swell CX
Hey David, thanks a bunch for the review! We're glad we're making a difference for you :)
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Bad customer service
Vorteile
Sales people were strong at the time of sale.
Nachteile
customer service was horrible when I was using it. Could not talk to anybody. And when it was improved, they did not have any experience
Antwort von Swell CX
Hey Michael, I'm sorry you've had a bad experience with our support team. We're continuing to put more resources into helping our customers and we'd love to see if we can rectify some of the challenges you've had. Please reach out at [email protected] or give us a call at a (844) 560-2626.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
I didn’t really help with much in my business
Not very good. I feel they didn’t deliver what they had sold
Vorteile
Automation of sending emails so that guest can leave a review.
Nachteile
Customer service and price is too high for what they offer
Antwort von Swell CX
Hey Crisel, we'd love to learn more about your experience. Please feel free to shoot us an email at [email protected] or give us a call at a (844) 560-2626. We'd be happy to see what we can do to help your account's performance.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
We daily use Swell and it is a great engagement with our customers
It has been great and more budget friendly
Vorteile
Quick responses! Easy to use and very convenient
Nachteile
Not a fan of the archives, it is tricky to find an older conversation
Antwort von Swell CX
Hey Amy, thank you for taking a moment to leave us a review! We really appreciate it.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Not very happy with Swell
We have left Swell and we are happy to pay more with one of your competitors.
Vorteile
Not much. We actually left Swell due to all of the issues we had.
Nachteile
Customer service was awful. Could never speak to somebody, had to be chat or email. Review request were difficult to know if the customer actually received the request. Swell pay was discontinued which was very frustrating.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Swell is the best!
Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing!
Vorteile
Very easy to set up and get on board with them.
Nachteile
I really don't have any cons... from set up to 4 months into the program we have not had one disappointment!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good quality and price
Good experience. The product is the same as other vendors and cheaper.
Vorteile
I liked the ability to message clients through email and text.
Nachteile
The automated messages needed to be set up by us.
In Betracht gezogene Alternativen
BirdeyeWarum Swell gewählt wurde
PriceZuvor genutzte Software
BirdeyeGründe für den Wechsel zu Swell
Quality was the same as the competitors and the price was cheaper- Branche: Buchhaltung
- Unternehmensgröße: Selbstständig
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
effectiveness
it was very good. doctors are so friendly and helpful.
Vorteile
it is an affordable, priced at a fraction of the cost of more mature reputation management systems.
Nachteile
- does not offer benchmarking tools
-does not have all the minor features found in more mature alternatives
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Permet d avoir un son pur et dynamique
Bien qu ayant un faible temps d autonomie ,swell est de loin le meilleur outil dont on ai besoin…je le recommande fortement
Vorteile
Il y a un gage de qualité en ce qui concerne la restitution sonore,on ressent une sorte de pureté dans le son
Nachteile
Au niveau de l autonomie qui est égale seulement à 10 heures
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Game Changer
Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead.
Vorteile
We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient.
As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers.
Nachteile
It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means.
The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker.
In Betracht gezogene Alternativen
BirdeyeWarum Swell gewählt wurde
We used one company for our review management system and another for our website chat. Swell allowed us to put this all on one platform. We were able to get Swell for slightly more than we were paying to just have a review management system before. With the previous company, our team had to send the requests and we were averaging one to two reviews a month. Now we average that a week.Gründe für den Wechsel zu Swell
Swell made the most sense for us because of its price and it had a seemingly easier platform, which has been proven true since using Swell. The initial meeting showing me the platform was very informative and I was never pressured into making a purchase, follow-ups were only done at agreed-upon times.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful...
Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.
Vorteile
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way.
This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard.
This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer.
Here are some cool things Swell CX offers:
- easy to use, intuitive software
- useful review & reviewer metrics
- access to all public reviews and all private Swell reviews
- integration w/ powerful review sites like Google & Facebook
- a dashboard that displays all of your business' reviews
- customizable email & sms campaigns
- campaign metrics
- ability to manage multiple locations
Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!
Nachteile
There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
BirdEye was good; Swell is GREAT!
I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!
Vorteile
Swell is very easy to implement, and the dashboard is intuitive and user-friendly.
My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(!!) with Swell!
Nachteile
The two details I have asked Swell to address are:
- A small review counting badge that we can install in the header of our website (they are working on it).
- For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.
- Branche: Eventservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
It's fine
Expensive and not amazing.
Vorteile
I implemented Swell because I was very impressed with the sales person [SENSITIVE CONTENT] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews.
Nachteile
I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow.
Antwort von Swell CX
Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer.
- Branche: Musik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Decent Product With Very Good Customer Service
We have used a different chat platform before switching to Swell. The other chat program seemed to be easier to navigate, so some of the employees feel annoyed by the switch.
Vorteile
It is a convenient tool that connects me with my customers. Though there are glitches with some of the features, the customer service has been good about looking into the problems.
Nachteile
There are parts of the design that are not easy to navigate. Some of the features I do not use because they are vaguely marked and I don't want to hassle with them. As stated earlier there have been glitches with the photo features when using my iPhone. The first issue was resolved, which was that the photo feature was not working at all. The second issue may have been resolved but I am tentative to attempt using this feature because it was sending the same photo with every text. I don't want to flood a potential customer with repeating photos every time I try to communicate.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Swell was the perfect choice!
The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers.
Vorteile
Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof!
Nachteile
There were a few bugs in the beginning, but its been pretty smooth sailing so far!
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The SMS Marketing Platform that fits in your budget.
I see a lot of companies advertising themselves as the solution for small businesses. Yet, their pricing is high and honestly pretty restrictive in what you can actually do with it. Especially for small businesses.
Swell is the exception.
Their price point for the web chat, reviews, and SMS campaigns are totally fair. Not to mention their customer service team has gone above and beyond for us getting our integrations worked out.
I would encourage any company looking to implement a new SMS software to go with Swell.
Vorteile
We weren't restricted to a maximum number of contacts. No matter how many contacts we have, the price is the same.
Nachteile
Nothing notable. They're a smaller company which caused some issues between one of our APIs. (Likely because we are the first ones to need this certain API). That being said, the Swell team has been great with working with the other company to get things fixed.
In Betracht gezogene Alternativen
ActiveCampaignWarum Swell gewählt wurde
We didn't mind Podium. They worked great with some of our other software. The cost was just too much. We were looking at an additional $200 a month just to send a monthly SMS message to SOME of our customers. (We weren't restricted to the monthly messages. That's just the frequency of our campaigns). The cost increases the more contacts you have.Gründe für den Wechsel zu Swell
The cost and tools provided by Swell fit exactly what we needed.- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Fairly Good So Far
The initial swell representative that gave us a demo gave us the false impression that we could manage client messages easily from text messaging on our phones. It only works that way for the customer side. The app for swell on phones is not very good, it doesn't look great, and the features are very limited.
Vorteile
The integration with google reviews has made it easy for our customers to leave reviews quickly. I like being able to respond to reviews in swell. The webchat is decent for what we need after getting some guidance on how to set it up. The way that messages with clients are viewed is nice to see all the communication that has happened.
Nachteile
The dashboard is not complete. swell trained me on how to use the new dashboard but not all of it works completely which is frustrating and using the old dashboard is difficult. Some of the features such as the webchat, adding scheduling to webchat, and creating webchat groups was very confusing and not something i could figure out on my own, and I'm an intuitive person.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Swell is swell!
Overall, Swell is an excellent product and has increased our 5 Star google ratings since we've been using it. It makes
Vorteile
I love the notifications for reviews and surveys. I don't have to think to login to Swell- I just open my email and there it is.
Nachteile
I would like if the emails showed the review without the need to login for the full review details.
Antwort von Swell CX
Hi Fran, thanks for this great feedback! I'm glad you've liked using Swell and that it's helped you earn 5-star reviews. I will share your comment about seeing the full review without logging in with our Product team. Thank you!
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good at first, then...
Beware! The biggest problem we have with Swell is their customer service and support. It is a joke. We lost the ability to text our customers, through no fault of Swell, but when we called support we got their voicemail. We left a message during their posted business hours on a Thursday. They never called us back. We finally called sales and they picked up the phone on the first ring (a little trick I learned when companies don't answer their support calls). The salesperson said they would transfer us to support but warned us they like to get off early so they may not answer. They didn't... This company will do a great job during the sales process but their support is non-existent.
Vorteile
Texting was simple. We didn't use the review feature.
Nachteile
The latest app update changed the way a text message looks when you type. The sentence is a run on, meaning there's no breaks after so many characters making it very difficult to proof before you send to a customer.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great product!
Love swell, we have gained so many new reviews in the short time we've had it.
Vorteile
I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review requests. I just have to maintain it by responding to reviews and texts, which is easy and still gives my patient's the personable feel.
Nachteile
It was difficult to integrate the software by myself, but as soon as I got a rep to help me it was very easy.
- Branche: Immobilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Swell is very helpful for client reviews
Swell has been positive for my business and I will continue to use it.
Vorteile
It automatically links closed clients to review platforms and takes that task off of my plate
Nachteile
When my reviews slowed down, I don’t know why it was happening or what changed. When the review platforms change their permissions or algorithms swell really has no control over that.
Antwort von Swell CX
Thanks for leaving this review Corey, we really appreciate it. I'm glad to hear Swell has helped you earn reviews! I know a slow down can be frustrating - it's true that we're always working to get ahead of changes to search algorithms. If you're still seeing a slump, please reach out so we can look into it and make sure everything is good to go on the Swell side. [email protected]