Über NCR Aloha

Aloha POS ist eine cloudfähige Lösung, die für verschiedene Typen von Betrieben in der Restaurantbranche entwickelt wurde: Freizeitrestaurants, Schnellrestaurants, Schnellimbisse und Restaurants mit gehobener Küche. Das Aloha-POS-System kann verwendet werden, um Essensbestellungen einzugeben, die Verarbeitung von Zahlungen abzuschließen, auf mobile und Online-Bestellinformationen zuzugreifen, den Betrieb des Restaurants und den Kundenservice zu verbessern und die Zubereitung von Speisen und den Lieferdienst zu rationalisieren. Die Architektur und Programmierung der Lösung ist standortübergreifend einheitlich, sodass das Restaurantpersonal das Aloha-System von mehreren Standorten aus bedienen kann. Mit dieser POS-Software kann das Restaurantmanagement auch Mitarbeiterschulungen zu Menüartikeln, Essensbestellungen, Inventarprozessen und vielem mehr durchführen. Weitere wichtige Funktionen dieses POS-Systems umfassen ein Kundenloyalitätsprogramm, die Verarbeitung von Zahlungen, erweiterte Berichterstattung und Analysen sowie Online-Bestellungen.
NCR Aloha Software - 1
NCR Aloha Video
NCR Aloha Software - 1 - Vorschau

NCR Aloha Preis

NCR Aloha bietet keine Gratisversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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NCR Aloha Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,3
Funktionalität
3,8
Bedienkomfort
3,8
Kundenbetreuung
3,1
5 von 74 Bewertungen Alle Bewertungen anzeigen
Jessica
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 26.7.2022

Easy to use and deploy

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

Vorteile

This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

Nachteile

I wish it was more updated looking. I wish you could change between screens without logging back in

In Betracht gezogene Alternativen

Toast POS

Gründe für den Wechsel zu NCR Aloha

The ease-of-use and their long-term track record.
Edward
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.11.2020

Aloha Everybody

We have partnered with NCR and have had a great experience from install to support.

Vorteile

Ease of use and the ability for our management teams to continue to program easily with out support.

Nachteile

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

In Betracht gezogene Alternativen

Toast POS

Warum NCR Aloha gewählt wurde

The software was not user friendly and was very outdated.

Gründe für den Wechsel zu NCR Aloha

We had issues with toast support in the beginning pushing us towards a company we were more comfortable with.
Peter
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
2

3
Bewertet am 20.4.2017

It always comes down to service

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Vorteile

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Nachteile

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Trishna
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.6.2022

Great way to streamline operations

Vorteile

Love that I can manage various aspects of my business-from point of sale, to inventory, and everything in between- via a single platform

Nachteile

It does take a little time to get used to all of the different features, and I find it takes a little too much effort to edit/change menu items from the back end

Peggy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 10.11.2020

NCR Aloha is here to stay

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Vorteile

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

Nachteile

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

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