Teamwork

Vorteile

Gantt charts
Tasks
Task Creation
Inviting Clients into the space
TIME TRACKING!

Nachteile

User interface was updated but could be better, especially when compared to Monday.com

Vorteile

This software's user interface is well-designed and simple to operate. Reports, calendars, and Gantt charts may all be created. This program allows us to work with a variety of file types. All members of the team will be able to more readily communicate with each other thanks to this program.

Nachteile

I have seen better user interfaces in other products, but this one falls short. While getting acclimated to the UI takes some time, managing and controlling project activities becomes much simpler once you have.

Vorteile

It was fine to use for a year. It can be a bit slow and clunky. It can be hard to find thing and there are more ways to use it than necessary. It probably has too many features, but it gets the job done once you figure it out. I would say it's adequate.

Nachteile

The billing is way off in nightmare land. It's just fraud how they bill. They say it's pro-rated but they actually charge you ahead of time for use you haven't used yet. This is not how pro-rated works. Pro-rated means you pay for what you use. What they do is the opposite. Then they will count the highest number of users you had during the year concurrently or not and create a charge for you for a year in advance without notifying you first. Then their policy is no refunds. So what happens is you suddenly get a bill for $1200 when you only have 2 users, which you expect to be like $20 / month at most. Their customer support is useless. So you are paying in advance for something you didn't ask for and won't use and they won't just refund it. This should be an automatic easy refund for them. They lose nothing by refunding you for a service they have not provided yet, so it seems their policy is just to trap people and drop massive bills on them and hope they pay them.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Teamwork

Vorteile

The UI is very intuitive and clear.
Actions around tasks have short paths to complete and work well.
The features for tasking are useful and easy to work with.
The knowledge base covers almost every topic and support is responsive, friendly and helpful.

Nachteile

The reporting tools are basically non-existent and any historical evaluation of data almost impossible.
Teamwork does not distinguish or allow to filter for late tasks historically, which means once a task/milestone is completed it becomes impossible to tell if that task was late or on time.
This makes tracking efficiency and employee performance impossible as we do not know if tasks are on time in general and where the bottleneck lie.

Similarly not being able to construct dashboards and manipulate data around time, late tasks, etc. for teams rather than projects hampers decision-making.

Compared to something like Celoxis or even Jira which for example allows to compare any data with custom scripts etc, Teamwork feels incredibly inflexible and dated to have to export excel sheets to manipulate and evaluate data.

Our account managers are not able to find out if they are doing good or not on a specific account as data can not really be filtered and displayed that way either.

In Betracht gezogene Alternativen

Warum Teamwork gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Teamwork

Vorteile

The different styles of project management are all captured here. You can use board view, gantt view, task view. Love the reminders you can set for tasks.

Nachteile

Wish the 'my tasks' feature was more distinctly displayed. I also wish you could make tasks 'related' without linking them by dependencies. Some info gets lost in closed tickets.

In Betracht gezogene Alternativen

Warum Teamwork gewählt wurde

Zuvor genutzte Software