Reputation – Bewertungsseite 3

Vorteile

I like the ease of searching for and responding to all our reviews (except yelp) in one place.

Nachteile

We have been paying for you to respond to positive reviews for us and as of Friday no reviews had been posted in MONTHS and my latest email sent on October 3rd, to literally every email address I have at your company, did not even get a response.

Vorteile

I love the reporting features and the customer service team.

Nachteile

I honestly like everything about Reputation.com

Vorteile

Navigating through data on Rep.com's platform is fluid and intuitive

Nachteile

Reporting section could be a little clearer

Vorteile

Being able to schedule posts months in advice really saves me a lot of time and energy of having to constantly post. Also the auto responses for the reviews has really helped me out.

Nachteile

Not being able to resize some of the photos to post them. A lot of our stock photos will not post because of the size issue.

Vorteile

Dashboard and notifications are easy and consistent.

Nachteile

I don't have any issue with this software.

Vorteile

Everything you need is all in one place combined so your not searching to find several different websites and trying to remember passwords. Your day to day information is all in one place and easy to use.

Nachteile

I wish they could add Listen360 as one of the review sites.

Vorteile

The functionality of the back end tool. The elements of the packages available

Nachteile

Better creative templates would be helpful. More graphically appealing but I do like them

Vorteile

Easy way to see reviews across all major social media sites. Easy to respond to each of these reviews within the platform.

Nachteile

A bit challenging to use from a CX perspective.

Vorteile

Easy to use and works exactly as expected.

Nachteile

They way undersell the amount of time it takes to set up the platform.

Vorteile

Ease of sending requests to patients. Ability to provide responses or have replies posted by Reputation.com. Having reviews from multiple sites compiled in one place.

Nachteile

Inability to customize common fields and have them auto-populate. Inability to set favorite templates for use without having to select from drop-down menu every time.

Vorteile

It's a convenient way to manage your reputation across platforms.

Nachteile

While it pulls from many platforms, they do not pull from Yelp.

Vorteile

The review aggregation from google. We have a lot of locations with google business pages that receive reviews and having them all gathered in one place makes it way easier to manage. Plus we can even respond directly thru the platform - which becomes a huge time saver.

Nachteile

Not necessarily a rep.com issue - but I wish Yelp would play nice with Reputation. Yelp is another huge review site for us and being able to aggregate Yelp reviews in the same platform would be major for us. Hopefully one day they can make it happen.

Vorteile

The dashboard is easy to use! We are able to have up to date reviews posted to our website as well as track our progression throughout the months/years. Customer support has always responded quickly and been able to maximize our use of the product.

Nachteile

I wish more surveys would become reviews!

Vorteile

Very user friendly and easy to access. The different tabs are easy to navigate through.

Nachteile

When I respond to resident and prospect reviews sometimes it takes a little while to load my response and is in pending status too long.

Vorteile

Modern and sophisticated interface easy to use app

Nachteile

It was difficult to get a hold of out account rep when we needed to.

Vorteile

Overall the software is pretty user friendly and easy to navigate. I really like the filter features and being able to export reports into excel and PDF. I like that we can have unlimited users and that there are levels of access.

Nachteile

Although the filtering is a great feature I use all the time, I don't like how you have to select all when you want to switch from one location to another.

Vorteile

I like the fact that you are able to receive notifications instantly about reviews we've gotten and that we can reply directly in the platform. Usually I'll do it in whatever platform it is so it's faster, but I like the speed with which we know about the review. I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive.

Nachteile

I do wish that it would post sooner than it does, as once it took up to two or three weeks for a response to post. There have been a few glitches where I wasn't able to send review requests. I would be nice to be able to edit the review request templates ourselves to reduce the time lapse between change request and implementation.

Vorteile

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Nachteile

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Vorteile

I like the ease of use especially for my site mangers to get reviews. The reporting is great and very easy to read.

Nachteile

My biggest con with with Reputation.com is the lack of a Yelp integration which is the hardest reviews to get.

Vorteile

The best thing about this software would have to be that you can communicate with other businesses which sold me right away!

Nachteile

I personally never found any downside when using this software but I can say sometimes was difficult to understand and using at the beginning.

Vorteile

The technology at reputation.com is great and performs as advertised. But it's their people that make the experience sing! They are proactive and always looking for ways to help.

Nachteile

Can be a little cumbersome but overall very good.

Vorteile

One dashboard to respond/review to all reviews.

Nachteile

Support team, dashboard functionality, beta tests. They are using us as their gunneia pigs and changing dashboards before they should.

Vorteile

The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate.

Nachteile

Data was incomplete and inaccurate. Terrible customer service, false claims of their product being "the single source of truth". Waste of money and a year work.

Vorteile

I find the reporting function to be the most valuable.

Nachteile

I can't think of any major cons. It does take lots of practice to get well acquainted with the software.

Vorteile

How simple it is to upload content and schedule it across all major platforms. I also like how you can manage several different aspects of your business on one site.

Nachteile

None that I can think of off the top of my head. I've had a good experience.

Vorteile

The platform is easy to use and offers a lot of customization.

Nachteile

Their account management has been less than optimal. We have had a change of reps and incompetent reps handling our account. I wish there was a higher ability to add more local competitors and customize at the location level.

Vorteile

I like how easy it is to upload bulk email requests, and I like how easy it is to see how competitors are doing in my region.

Nachteile

Sometimes quality falls off or things stop working and it takes several days mostly to get things running again.

Vorteile

This company has great products that cater to the online reputation management and digital marketing. There online reputation management product is comprehensive and very user friendly. With the ability to solicitor and generate online reviews it is a great online tool to improve your online review profiles and create a more visible online presence amount your competitors. Their customer service is great as well.

Nachteile

The product is great but with so many companies that offer similar services the cost of the product made the difference within my company.

Vorteile

Reputation.com is exactly what our organization needed to manage our online/local listing and to increase the volume of reviews. We saw a tremendous increase in the volume of reviews as well as our overall star ratings.

Nachteile

There is nothing I don’t like about Reputation.com.

Vorteile

This platform is full of information, and makes it easy to run social platforms for a large number of communites/sites all at once. their 'review' option allows us to collect posts and insight from all our communities but review everything before it goes live.

Analytics are also extremely helpful.

Nachteile

There is so much info it can sometimes be hard to know where to look for all the reports.

Vorteile

The ease of use.
The Functions are great and easy to use.

Nachteile

Needs more actions and updates to the products that are available.

Vorteile

Reputation.com helped us improve our star ratings on Google and Facebook.

Nachteile

Account set up is constant and takes a lot of work.

Vorteile

This software makes it so easy to group and respond to reviews. The response generator saves me a TON of time.

Nachteile

There isn't a whole lot to dislike about this platform. It does the job. Could possibly be more affordable if anything.

Vorteile

Surveys, daily emails on reviews.
Easy to use reports.
Automatic Responses per location.

Nachteile

No drop off data when a customer uses a survey.
no reporting on Surveys when individual surveys.

Vorteile

Everything is available at your finger tips. Product quality at a very competitive cost.

Nachteile

This does not reflect the software itself, but I was disappointed in our lack of knowledge of this product and its true potential and capabilities. Our communication with reputation.com team was limited.

Vorteile

It has been very informative and has great resources to print off and actually reference!!

Nachteile

Some of the links are not working :( :(

Vorteile

easy to use dashboard features - easy to see number of reviews by location

Nachteile

reporting is not as comprehensive as we would like.
Hard to use bulk upload for review requests.

Vorteile

I love how I can monitor 90+ accounts with ease.

Nachteile

Sometimes there are glitches that take while to resolve.

Vorteile

Getting notifications about reviews and being able to respond there as well.

Nachteile

There are some limitations when you have multiple users.

Vorteile

I enjoy the ease this makes it for our customers to get straight to our social media outlets and google

Nachteile

I don't like the feature that blocks you from requesting reviews. I have had it happen a couple of times and if I have 10 people pick up their cars which, in collision department this is easily done.

I should be able to send the link for the review to my customers without the system "Prevent from over surveying" message I recieved

Vorteile

The ability to see all reviews in one place and post to multiple pages on multiple sites at once.

Nachteile

Occasional glitches but nothing that is persistent enough to warrant a complaint.

Vorteile

Everything is easy to navigate and see our listings at once, the breakdown on score tells us what to work on or address

Nachteile

Not including Yelp, this is really the only inconvenience

Vorteile

We transitioned from an industry-specific vendor that had not made improvements or changes to the platform for a long time. Reputation.com is constantly providing updates and new features so you know they're focused on staying current with new trends in reputation management.

Nachteile

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones. I do think it was a little overwhelming for our end users initially.

Vorteile

It automated alot of processes & I was always sure of what was being said about us in the internet.

Nachteile

It was not compatible with Yelp, so we were not able to interface with that platform.

Vorteile

Reporting across locations saves me time and effort

Nachteile

Adding potential reviewers via spreadsheet

Vorteile

Absolutely love the reports and drill down.

Nachteile

So slow to pull up the reports, many days I don't have time to wait for it.

Vorteile

I honestly haven't used this platform to it's potential, but I am already impressed by the excellent support services and training resources available.

Nachteile

It's not a con...but there are so many options available to customize I really need to take time to figure out the best strategy and uses for our needs.

Vorteile

Used the company for years but it has recently changed. It was basic and easy to use but now, with the changes, our package has doubled in price.

Nachteile

Annoying salesman trying to sell me an upgraded package.

Vorteile

The ease of keeping track of and responding to our reviews across multiple channels in one place.

Nachteile

Setting up and getting google verification has been hard in some spots.

Vorteile

I love being able to pull reports, customize reports, respond to reviews from all my sources, and bulk post on social media. It is a HUGE time saver and has made our marketing department so much more effective.

Nachteile

The time it takes to get acquainted with the program. Each user is certainly at different levels and the on boarding process probably works a little different, but I do love the certification courses, etc. to help with getting us up to speed.