Reputation – Bewertungsseite 2

Vorteile

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Nachteile

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

Vorteile

I like how you can see business listing information from multiple sources to get a whole picture of your business.

Nachteile

The reporting section can use some more customization.

Vorteile

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Nachteile

I wish that it included the actual ORA score for each site though, on the weekly rollup report.
I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Vorteile

I love the ease of seeing reviews from all platforms in one place!

Nachteile

Getting the initial set up correct can be a little daunting.

Vorteile

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Nachteile

Service was terrible, no one is very helpful. HOrrible.

Vorteile

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Nachteile

No negatives to report, we've found it easy to implement and grow with.

Vorteile

Rep.com offers intuitive reports that lets our company track performance of all our portfolios. This is just one of the many features rep.com offers

Nachteile

reports are a bit clunky at times and could use some more abilities for customization. (I may just be being picky with this.)

Vorteile

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

Nachteile

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

Vorteile

Tons of data with easy ways of displaying useful info

Nachteile

Social platform is weaker than competition

Vorteile

It is a great tool to solicit feedback from our customers.

Nachteile

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Vorteile

It is fairly easy to use and the reporting features are nice to have.

Nachteile

Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

Vorteile

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Nachteile

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

In Betracht gezogene Alternativen

Warum Reputation gewählt wurde

Zuvor genutzte Software

Vorteile

This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

Nachteile

This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

Vorteile

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

Nachteile

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

Vorteile

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Nachteile

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

Vorteile

An all in one solutions for both reviews and reputation management.

Nachteile

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

Vorteile

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Nachteile

There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly.

Vorteile

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

Nachteile

There are some limitations with reporting, but overall it suits all of our needs.

Vorteile

I like that you can post/publish one post to multiple platforms all at once. It's also helpful to schedule your postings so that you can knock them out all at once and not have to come back everyday. The templates for responding to reviews are very helpful as well; especially for negative reviews since it tempers the temper that you may have when responding back haha.

Nachteile

The recommended articles that they have keep getting worse and worse. They are not applicable to almost any property that wants to avoid cliche or click-baity Buzz Feed-esque articles.

Vorteile

The response templates and the reporting

Nachteile

The challenges it has created with our listings becoming unverified, home address showing, constant and consistent problems.

Vorteile

Reputation.com has helped our organization increase reviews across our dealerships and given us one platform for reporting responding and administration.

Nachteile

Wish there was still a connection to Yelp ( even though we are not a fan, they are a necessary evil )
Also wish we were notified of negative reviews on Dealer Rater as soon as they were written, not when they are posted.

Vorteile

I like that I do not have to worry about it. It's a set it and forget it type of product, with a manager who consistently checks in and I do not have to worry whether or not the job is being done or not.

Nachteile

I don't love that I cannot customize the replies as much as I would like, but that's not a dealbreaker for me.

Vorteile

There is nothing about their software that I like or feel is useful.

Nachteile

Photos disappear from profiles, changes do not occur across all platforms, incorrect info populates and their system won't save the profile, have to get them to push the updates through.

Vorteile

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

Nachteile

We have found very little about the software that we dislike.

Vorteile

Being able to post to Google, Facebook and Instagram simultaneously and schedule future postings has streamlined our social media processes and has served as a valuable platform to our organization.

Nachteile

I have no complaints or suggestions at this time.

Vorteile

Ease of responding to and tracking reviews from multiple social sites.

Nachteile

When one or multiple social accounts stop linking to the software and we're not notified.

Vorteile

We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

Nachteile

The social media analytics. Our previous provider had better features.

Vorteile

You can see all your reviews on different platforms in one spot.

Nachteile

Increasing your score is difficult, and it would be nice to implement a few more platforms for reviews and posting on social media.

Vorteile

I like the user friendly interface and that you can drill down on anything.

Nachteile

I do not like that on the home page, the property can only see their performance and not their performance compared to the rest of the portfolio. The report data does not download in a usable format. There is no ability to edit a review response once it is live.

Vorteile

Great help in keeping our online reputation and reviews under control

Nachteile

A bit on the pricier side from what I have looked at but has great potential

Vorteile

A very comprehensive platform with an algorithm that gives users a complete picture of their online presence.

Nachteile

Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day.

Vorteile

Reputation.com has great functionality for posting to Facebook and Google. The reviews are very widely seen and you get an accurate depiction of your brand and where you are succeeding and where you can use some work. We are able to schedule posts whenever we like and also store up a library of content.

Nachteile

I wish there was more posting capability for Instagram and other social media sites aside from Google, Twitter, and Facebook.

Vorteile

The interface is easy to use and it makes it very easy!

Nachteile

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

Vorteile

How effective it really is at getting reviews. Ease of use for responses. Responsiveness of staff.

Nachteile

Yelp decided to stop doing business with them but we don't like Yelp anyway.

Vorteile

We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

Nachteile

I wish they could track who leaves a review from their email. Currently, you can only see clicks.

Vorteile

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

Nachteile

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Vorteile

I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership.

Nachteile

Customers confuse sales and service surveys and I wish it was more clear to the customer.

Vorteile

It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient.

Nachteile

I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears.

Vorteile

The reputation score is helpful in ranking our businesses across the country and measuring performance. The dashboard is very user-friendly with options for reporting, chart-building and filtering. This makes it easy to keep a pulse on reputation management for our network.

Nachteile

The system is so robust that unless you receive proactive coaching, you may not realize all features that are available.

Vorteile

I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations.

Nachteile

A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out.

Vorteile

It was able to capture our patients reviews

Nachteile

The software changed and it was not able to email the patients their already written reviews. So patients received emails saying here is your review you wrote and there was no review there.

Vorteile

I love how Reputation.com brings together all review platforms into one easy-to-reference dashboard. They also make data downloads super easy so we can maintain a backlog of all reviews in one place! Also, the customer service is top notch. Kind and helpful representatives who are available and willing build an ongoing relationship.

Nachteile

Inability to edit responses within the platform.

Vorteile

The ability to have everything in one place from reviews, surveys and social media. I am able to easily manage everything from the platform to make decisions.

Nachteile

Some of the individual solutions could be better. Social listening does not currently include Facebook or Instagram data.

Vorteile

I was impressed with reputation.com from the start. The system is very easy to use and they were able to link up with our EMR. Our account manager was helpful and was able to get me customize several things. I likes being notified each time we received a review. I also really likes having canned responses available.

Nachteile

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing. I wish they offered a service to clean out the reviews sites and make sure the information listed on sites such as Healthgrades was correct.

Vorteile

This software allows you the birdeye view of the entire customer experience. From Reviews to Reputation Score, it gives you actionable insights.

Nachteile

Nothing at this time, it truly delivers on all angles.

Vorteile

I loved the simplicity of all 11 locations having one dashboard. I loved the alerts from our google and fb reviews. Then I could log on and share, and give immeadiate feedback. Very good decesion for our company.

Nachteile

After we changed accounting software programs...rep.com didn't jive with our new system.

Vorteile

Ease of use - the learning curve was just minutes and now I can monitor and edit instantly if needed which cuts our response time to almost nothing.

Nachteile

I don't have any problems with this software.

Vorteile

The ability to address multiple store reviews at one location

Nachteile

The links break often and we can easily go months without addressing negative reviews

Vorteile

The actual platform is great. Easy to use, and easy for our franchise owners to understand.

Nachteile

We have had bugs that have caused major issues. It feels like we can't get to a place where everything is running smoothly.

Vorteile

I love our rep and active support team.

Nachteile

accuracy in numbers is frustrating. the delay from the websites to the platform sometimes makes it very hard.