Reputation

Vorteile

I love that I can manage the reviews and business listings for my multiple locations through one platform.

Nachteile

I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

Vorteile

I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Nachteile

I did not face any complications, Reputation always collects reviews in real time.

Vorteile

Reviews management piece works fairly well

Nachteile

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Vorteile

You have your own account manager who is very attentive to any needs.

Nachteile

I think they are best for a smaller company than we have. We have a lot of issues with our information syncing.

Vorteile

It allows us to manage the reputation of our company on Google.

Nachteile

Their support team isn't as knowledgeable about the program as they should be.

Vorteile

Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

Nachteile

The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Vorteile

All you need for review and social management is in one place.

Nachteile

There are a lot of bugs with the new social scheduling suite.

Vorteile

I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.

Nachteile

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

Vorteile

Being able to assess all of our communities reviews to see where we can improve

Nachteile

There are some sorting features on the website I wish you had

Vorteile

The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Nachteile

I wish it was a little bit easier to change what sites are pushed for reviews.

Vorteile

Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation.

Nachteile

I wish there was a free version of the software.

Vorteile

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Nachteile

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Vorteile

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Nachteile

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Vorteile

Great help in keeping our online reputation and reviews under control

Nachteile

A bit on the pricier side from what I have looked at but has great potential

Vorteile

Being able to post to Google, Facebook and Instagram simultaneously and schedule future postings has streamlined our social media processes and has served as a valuable platform to our organization.

Nachteile

I have no complaints or suggestions at this time.

Vorteile

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Nachteile

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Vorteile

The platform is very easy to use and cover a range of items that we needed.

Nachteile

The platform often has glitches. However, the support team is quick.

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Gründe für den Wechsel zu Reputation

Vorteile

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

Nachteile

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient.

For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem.

However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations.

To me that's an extra unnecessary step and waste of cpu resources.

Vorteile

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Nachteile

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

Vorteile

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Nachteile

I wish that it included the actual ORA score for each site though, on the weekly rollup report.
I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Vorteile

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Nachteile

Service was terrible, no one is very helpful. HOrrible.

Vorteile

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

Nachteile

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

Vorteile

It is a great tool to solicit feedback from our customers.

Nachteile

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Vorteile

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Nachteile

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

In Betracht gezogene Alternativen

Warum Reputation gewählt wurde

Zuvor genutzte Software

Vorteile

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Nachteile

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

Vorteile

My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.

Nachteile

I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.

Vorteile

Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Nachteile

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Vorteile

A great place to receive tips and tricks from other professionals

Nachteile

I don't have a lot of experience with it yet but everything has been smooth

Vorteile

Our team like the review management features and monitoring capabilities.

Nachteile

We would like to see more analytics from the social features and more capabilities with the surveys.

Vorteile

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

Nachteile

There is really nothing, I don't like about reputation management.

Vorteile

Especialmente que permite controlar, supervisar y administrar la presencia en línea y la reputación en múltiples canales. Proporciona herramientas y servicios que ayudan a recopilar y gestionar las opiniones de los clientes, monitorizar la reputación en línea, analizar datos y tendencias, y tomar medidas para mejorar la presencia en línea.

Nachteile

No nos ha resultado facil usarla de cara a medir y analizar su rendimiento en línea, comprender las tendencias y generar informes personalizados para evaluar la reputación y experiencia del cliente. Quizás deberia ser un poco más intuitiva, de cara a la empresa.

Vorteile

I like the fact that reputation has so many tools within the software that can literally work with any company

Nachteile

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

Vorteile

It has been very informative and has great resources to print off and actually reference!!

Nachteile

Some of the links are not working :( :(

Vorteile

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Nachteile

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Vorteile

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Nachteile

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Reputation

Vorteile

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Nachteile

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Vorteile

Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Nachteile

Customer service isn't always the best but not the worst

Vorteile

the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Nachteile

im not sure there is anything that i dont like at this point

Vorteile

1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Nachteile

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Vorteile

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Nachteile

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Vorteile

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Nachteile

Could have more analytics, but that's not a deal breaker.

Vorteile

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Nachteile

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Vorteile

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Nachteile

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Vorteile

The overall tool is very user friendly but my biggest praise is to the account team.

Nachteile

Overall, happy with all functionality and updates they've made

Vorteile

I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease.

Nachteile

What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey.

Vorteile

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Nachteile

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

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Gründe für den Wechsel zu Reputation

Vorteile

I love that we were able to combine multiple tools into one.

Nachteile

Sometimes it can be bugging, but the support team is great.

Vorteile

I love being able to manage our multiple locations' listings and social media.

Nachteile

At times there can be challenges with initial setup, but the processes have improved.

Vorteile

The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.

Nachteile

The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com.

Vorteile

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Nachteile

There is nothing that's not working for us right now.