Reputation

Vorteile

I love that I can manage the reviews and business listings for my multiple locations through one platform.

Nachteile

I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

Vorteile

It allows us to manage the reputation of our company on Google.

Nachteile

Their support team isn't as knowledgeable about the program as they should be.

Vorteile

You have your own account manager who is very attentive to any needs.

Nachteile

I think they are best for a smaller company than we have. We have a lot of issues with our information syncing.

Vorteile

Reviews management piece works fairly well

Nachteile

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Vorteile

Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

Nachteile

The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Vorteile

All you need for review and social management is in one place.

Nachteile

There are a lot of bugs with the new social scheduling suite.

Vorteile

I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.

Nachteile

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

Vorteile

Being able to assess all of our communities reviews to see where we can improve

Nachteile

There are some sorting features on the website I wish you had

Vorteile

The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Nachteile

I wish it was a little bit easier to change what sites are pushed for reviews.

Vorteile

Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation.

Nachteile

I wish there was a free version of the software.

Vorteile

Our team like the review management features and monitoring capabilities.

Nachteile

We would like to see more analytics from the social features and more capabilities with the surveys.

Vorteile

I like the fact that reputation has so many tools within the software that can literally work with any company

Nachteile

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

Vorteile

Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Nachteile

Customer service isn't always the best but not the worst

Vorteile

the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Nachteile

im not sure there is anything that i dont like at this point

Vorteile

I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease.

Nachteile

What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey.

Vorteile

I love that we were able to combine multiple tools into one.

Nachteile

Sometimes it can be bugging, but the support team is great.

Vorteile

Being able to customize the review request surveys we send out on behalf of our clients.

Nachteile

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Vorteile

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Nachteile

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

Vorteile

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for.

Nachteile

I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. It would be hugely helpful if they had a passive/automatic way to requesting reviews. Overall it's a solid reputation management platform.

Vorteile

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

Nachteile

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

Vorteile

Rep.com offers intuitive reports that lets our company track performance of all our portfolios. This is just one of the many features rep.com offers

Nachteile

reports are a bit clunky at times and could use some more abilities for customization. (I may just be being picky with this.)

Vorteile

Tons of data with easy ways of displaying useful info

Nachteile

Social platform is weaker than competition

Vorteile

It is fairly easy to use and the reporting features are nice to have.

Nachteile

Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

Vorteile

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

Nachteile

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

Vorteile

An all in one solutions for both reviews and reputation management.

Nachteile

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

Vorteile

My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.

Nachteile

I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.

Vorteile

Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Nachteile

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Vorteile

A great place to receive tips and tricks from other professionals

Nachteile

I don't have a lot of experience with it yet but everything has been smooth

Vorteile

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Nachteile

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Vorteile

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

Nachteile

There is really nothing, I don't like about reputation management.

Vorteile

Especialmente que permite controlar, supervisar y administrar la presencia en línea y la reputación en múltiples canales. Proporciona herramientas y servicios que ayudan a recopilar y gestionar las opiniones de los clientes, monitorizar la reputación en línea, analizar datos y tendencias, y tomar medidas para mejorar la presencia en línea.

Nachteile

No nos ha resultado facil usarla de cara a medir y analizar su rendimiento en línea, comprender las tendencias y generar informes personalizados para evaluar la reputación y experiencia del cliente. Quizás deberia ser un poco más intuitiva, de cara a la empresa.

Vorteile

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Nachteile

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Vorteile

It has been very informative and has great resources to print off and actually reference!!

Nachteile

Some of the links are not working :( :(

Vorteile

Great help in keeping our online reputation and reviews under control

Nachteile

A bit on the pricier side from what I have looked at but has great potential

Vorteile

Being able to post to Google, Facebook and Instagram simultaneously and schedule future postings has streamlined our social media processes and has served as a valuable platform to our organization.

Nachteile

I have no complaints or suggestions at this time.

Vorteile

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Nachteile

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Vorteile

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Nachteile

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

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Vorteile

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Nachteile

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Vorteile

1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Nachteile

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Vorteile

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Nachteile

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Vorteile

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Nachteile

Could have more analytics, but that's not a deal breaker.

Vorteile

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Nachteile

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Vorteile

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Nachteile

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Vorteile

The overall tool is very user friendly but my biggest praise is to the account team.

Nachteile

Overall, happy with all functionality and updates they've made

Vorteile

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Nachteile

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Vorteile

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Nachteile

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

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Vorteile

I love being able to manage our multiple locations' listings and social media.

Nachteile

At times there can be challenges with initial setup, but the processes have improved.

Vorteile

The platform is very easy to use and cover a range of items that we needed.

Nachteile

The platform often has glitches. However, the support team is quick.

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Vorteile

The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.

Nachteile

The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com.

Vorteile

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Nachteile

There is nothing that's not working for us right now.