Ironclad

Vorteile

Ease of use - our non-legal stakeholders can intuitively use the product and love how it works!
Clean UI - no unnecessary options, everything make sense
Great support - very responsible support who've been able to help us out in a pinch
The self-service option is getting better and better - excited about the potential!

Nachteile

Wish that some of the newer features would be implemented into the older workflows faster (we are just now finding out about some features that have been available for a long time but weren't reflected in our workflows)

Vorteile

The user interface is a lot cleaner than most other CLM software, and it's clearly been designed with integrations in mind. It's a surprise when these integrations don't work perfectly, because usually they do.

Nachteile

As a very forward-looking product, I wish there was more prescriptiveness within the product that shows you what best-in-class CLM looks like. As it exists, it's very choose your own adventure which is daunting if you don't have a full-time admin.

Vorteile

It's functionality is great. The report system adds a true value in helping the firms/company to increase efficiency. It minimizes effort in versioning up and having a comment section is great in keeping all the notes. Being able to store metadata is crucial in terms of renewal.

Nachteile

It's just not great. It can be better. Non-legal background users have hard time understanding the process. These process and system is very foreign to them and it doesn't resemble any other software that they use. So it takes a long time for them to understand the importance of versions, redlining, and metadata. Not being able to upload PDF is a big issue. Building a brand new workflow or tweak a bit takes too much time to build. There's not enough self producing(despite Blueprint) and self control in admin's perspective and we have to reply on Ironclad's support team most of the times. I don't think that's efficient in either side.

Vorteile

Ironclad helps our company with contract management and centralizes our contract workflow and review all in one place. It is great for collaboration for review of draft contracts, comments and tracking changes.

Nachteile

It would be great if ironclad had more integration with different systems.

Vorteile

INtegration with SF works great (although it was a little hard to set for a non-programmer)Integration with docusign was absolutely easy

Nachteile

setting up the automated documents was hard the first time.

Vorteile

Would recommend Ironclad specially if you are looking for a CLM to integrate with Salesforce.

Nachteile

We are unable to upload images into our contracts. If you are planning to have a 100% automated process for contract generation, consider this roadblock.

Vorteile

The ease of finding any document on just one click

Nachteile

Maybe they can structure the homepage differently, I still get confused sometime if the document has been accepted or not

Vorteile

I love the design of the system and is very user friendly. The dashboard shows the exact stage the workflow is in. Communicating with the internal and external team is really helpful to track the progress and changes of the workflow. The metadata makes is really easy to see all the important information related to the contract.

Nachteile

A contract status feature showing which contracts are currently active or have been terminated or expired but am aware this feature should be released in a future update. Some more resources on how to create custom formulas for workflow designs would be helpful.

Vorteile

The ability to customize workflows is extremely useful. You can create conditional approvals and the assignment of signers which lets you route documents to the correct department/internal stakeholder with ease. In a larger organization this is key to avoid slowdowns associated with manually assigning work rather than having set rules for distribution. Additionally, you can heavily customize the launch pages that generate workflows to not only generate custom terms within document templates but capture that data to be able to report on and track not just numbers of contracts but even track individual uses of certain non-standard clauses.

Nachteile

The reporting features are excellent but ultimately focused on overall company performance and tracking of document types rather than individual user performance. For example its great to track SaaS agreements and how many were issued and what non-default terms were used but its not great at tracking an individual user's productivity. Not a business critical function by any means but certainly some more room to expand the reporting capacity. As this is a newer feature I have no doubt that improvements will be made overtime and in my time using IronClad they have added numerous new features that improve the user/admin experience so I have no doubt this will improve in the future.

Vorteile

The template editor is my personal favorite feature. Creating clauses or "if/then" edits allowed us to create more contract templates than we initially thought. The editor is super easy to use, but the Ironclad "Academy" has helped me on several occasions. I was able to get answers to my question without reaching out to the Ironclad support team.

Nachteile

As of today, I have not seen any downsides to this product.

Vorteile

The workflow designer tool is really easy to use since its features are logical. I really like how the answers can be email address captured as an email instead of just a text box. This capturing of true values really helps when building out our repository

Nachteile

I would like the 'turn's function to allow for each approver to have a turn function or to accurately show when the in house attorney is really reviewing the agreement and how long it has taken them as the approver. we have 5 different approvers in our workflow one from each department and the attorney is the one who is using the turn feature but it incorrectly is adding in 'days' or time when other approvers are doing their checks. ideally we would like the 'turn' function to be on an individual level.

Vorteile

The ability to create workflows that support our teams efforts.The ability to securely have legal processes in place for contracts and documentation.Customer support has been extremely helpful with resolving issue and concerns.

Nachteile

So far, we are pleased with Ironclad as a resource for our team.

Vorteile

I love the audit trail, I like the fact every change is tracked and versioned for any updates and that fact any change to any stakeholders is communicated it keeps everyone on the same page.

Nachteile

Very little to dislike in my role the changes are bearable as I review rather than amend contracts but it could get cumbersome with multiple changes depending the size of the team involved in contract changes.

Vorteile

IronClad Customer Support has been really responsive and they are always on top of their game. Most of the time, getting a resolution can take a couple of days elsewhere but with IronClad that is not the case, and for that I am grateful. Thank you

Nachteile

There are very minimal things that I dislike about IronClad from an IT perspective, and that is the SAML integration instructions. Other than that, we are very pleased.

Vorteile

workflow integrations, intuitive ui, good legal team

Nachteile

no integration with slack, mediocre customer service (can be better)

Vorteile

Implementation and maintenance is easy for a non-coder.

Nachteile

Metrics are still being built in the product that meets the needs of exectuives.

Vorteile

I actually just have learned about it for a new project, but the ease of use is commendable. Learning how to create online forms through Ironclad is very user-friendly and will only take you a few minutes to finish one. You can also give quick edits to your form if after doing QA you saw that something needs to be modified.

Nachteile

Least I like about it is the few options to choose from to go over about editing texts e.g. option to highlight specific information that is an important to be filled-out in a form.

Vorteile

- The ability to send and receive new versions of documents through email without the need to download/upload to existing Ironclad workflow is very convenient.
- Built-in text editor with ability to @comment someone in-line is useful for minor redlines and collaborating internally (but UI still needs work).
- Activity feed and email tracking (when enabled through a CC) allows for storage of discussions around redlines so that future teammates can look back at contract negotiations without having an admin search through a previous employee's inbox, for example.
- Salesforce integration works flawlessly - Docusign integration lacks visibility but it's good enough

Nachteile

- Getting workflows set up to cover possible permutations and outliers was 2 months-long, aggravating experience. The problem lies in that changes to a workflow template will not affect in-flight contracts, so you would have to take the docs out of Ironclad and go through email/Docusign, which cancels the need for Ironclad. Most of the time, you don't discover you need to change a workflow until you are already in the middle of contract negotiations. Some examples:
- Our signer was OOO, but we did not set up a backup signer in the workflow template. All of his in-flight contracts had to be restarted or taken down to email and counterparties had to be contacted manually.
- An in-flight contract needed to add an addendum page to the packet, and this doc had to be signed by Counterparty. However, we didn't build-in an addendum page possibility into the workflow, so we couldn't get it signed along with existing docs. Had to download all and go through email/Docusign, then re-upload to Ironclad repository.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Ironclad

Vorteile

Since we use a lot of the same agreements project after project, it is critical to save time through standardization and automation. Ironclad encouraged us to take that step to facilitate the contracting process to get contracts signed faster than we ever have. The Support team is also amazing, as I've recommended features that have been implemented in later versions of the program, and they really listen to their users and want to make sure we are taking advantage of all Ironclad has to offer. And our business users absolutely love it!

Nachteile

I can't really say there is anything I like least about the software because I know that it is constantly changing and improving. Whatever I say I don't like about it now, I'm sure there will likely be an update in the future that will remedy it.

Vorteile

I like how easy the application is. I took the Developer training and was ready to build out the workflows after the first training session. It was easy to pick-up and I felt like Ironclad gave me all the tools I need to be successful right out of the gate. The customer service has never been lacking, from the first day until now, and the application is so easy to use, it has been easy to roll the application out for everyone and get them in and using it with ease.

Nachteile

I see a lot of potential with the application, as for as additional functionality. And when I have offered suggestions to Ironclad, I do feel like they have taken these suggestion and actually implemented them. The only true Con I can think of is a better "audit" trail of the back end (like somewhere to see a date and time stamp of when users are added, removed, given permissions, etc.)

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Ironclad

Vorteile

It is simple to use and has an intuitive layout that makes it simple to navigate. We have saved a significant amount of time and effort by being able to draft, negotiate, sign, and manage all of our contracts in a single, centralized location.Its conditional approval workflows, which guarantee that each contract is reviewed by the appropriate party and nobody else, are one of the platform's standout features. This has greatly improved the effectiveness of our contract review process and removed bottlenecks. We have saved a ton of time during the contract drafting process by using the clause library and pre-approved templates, which are both excellent resources.Its ability to facilitate collaboration is another major benefit. The platform enables collaboration between our teams, clients, and suppliers, greatly simplifying the signing and approval of contracts. We can negotiate contracts more successfully and keep everyone on the same page thanks to the private comments and versioning features.

Nachteile

The interface can occasionally be confusing, making it challenging to navigate and find the desired feature or option. This is one issue I've run into. Additionally, it is possible for the software to take a long time to load, which can be annoying and reduce efficiency. The limited customization options are another issue because it can be challenging to fully tailor the software to meet the particular requirements of my organization. Last but not least, customer service can be patchy and response times can be slow, leaving me without a solution to my issue for longer periods of time. Despite Ironclad's advantages, these drawbacks have diminished my satisfaction with the platform as a whole.

Vorteile

Ironclad is easy to use and allows teams to efficiently edit and execute contracts in a collaborative manner.

Nachteile

There are still some features that are not available such as the parent-child relationship and being able to see who is currently reviewing the draft of the contract. However, the solution is improving with each new release and these features will be available soon.

Vorteile

Relatively easy to use. Good search functionality.

Nachteile

Ironclad is missing critical contract management functions in the contract notification area. Inability to customize redundant expiration notifications to targeted users is a major flaw and may result in problematic and expensive contract key date misses.

Vorteile

Ironclad has a suite of contract tools that allow for internal teams to easily and quickly get contracts sent out for review without heavy involvement by the legal team. The platform has an intuitive revision flow that makes it clear what redlines have been made so legal teams can quickly pinpoint where to focus their energy and compare versioning in one platform, and once completed send the document out for signature and archive it in our cloud storage platform of choice. Ironclad has really helped remove some of the painful manual contract review processes I had to deal with and allows me to spend my time more wisely on other legal issues rather than on more administrative contract processes.

Nachteile

As a new user it takes a little time to learn how to use the platform correctly as a new user, and I wish there were better resources available for self learning on how to best use Ironclad's various features. However, once you get up to speed with Ironclad it's easy to build some very useful workflows without much more guidance.

Vorteile

1. Easy to use.
2. Easy to understand.
3. Save lot of time.
4. Save lots of paper work.
5. Easy to track all the contract.
6. Easy to upload the document which are already created in other platform.
7. Easy to integrated with other software like Adobe Sign, Hello sign and Salesforce etc.
8. Reports are easy to understand.
9. Clause functionality is super awesome.

Nachteile

1. Deletion of multiple records are not available.
2. No restriction on uploading same records multiple times.

Vorteile

For me, hand downs, it is ease of use. We needed a system that could be easily be adopted by not only our legal team, but everyone in our company. Ironclad was designed for legal departments and it is taking a complex process and making it simple. We have expanded use to so many other departments solely because it is easy to use and has been so widely adopted by our users.

Nachteile

I titled my review "Pros of Ironclad" because there really are no cons. Sure, I would love some features that are currently not offered, but I don't consider this a con. They are very receptive to requests and make efforts to get me want I'm looking for.

Vorteile

I love the redlines feature. My internal stakeholders find it easy and intuitive to use and love being able to keep track of where their agreement is in the review cycle. Any time we need help or want to change a workflow, Ironclad have been incredibly responsive to our requests.

Nachteile

I wish there were Dashboard filters. For example, currently I can sort my active contracts, but I can't filter them to see, for example, only those that are in the "Archive" stage.

Vorteile

For workflows that are really automated that require little to no lawyer review, like NDAs, it's great.

Nachteile

It can be a bit clunky with respect to legal review with the necessity to download/upload new versions. If you get a PDF to review, you have to convert it to Word and then upload into the system. So blacklining within the Ironclad system is rendered impossible, and also your version numbering is inaccurate. There are also some rote functionalities that aren't exactly intuitive.

Vorteile

We purchased this for our legal team and it has saved them a lot of time. You have the ability to set up various workflows and the Ironclad team will help you through it. Once it's set up, you can execute and revise documents with a few clicks without any manual work. As revisions are made, redlines are saved. It integrates with our existing cloud infrastructure, which is pretty convenient, and keeps things organized and immaculately named.

Nachteile

The setup process can be a bit cumbersome, but the Ironclad team mentioned they have a new feature that will make customizing workflows a lot easier and less manual.

Vorteile

I like that Ironclad is pretty intuitive and gets the job done. You can create many different question types and conditions. You can easily manage who can view which workflows and edit company groups. Overall, it works well.

Nachteile

The software should be refined so that you can make edits to a document without downloading and reuploading. For something as simple as directing a typo, you have to download the template, correct in Word and reupload. It feels unnecessarily cumbersome.

Vorteile

This product is very easy to use; simple and straightforward. Especially the tagging features on each workflow, it is easy to loop others in and keep all the communication in one place.

Nachteile

The search capabilities are really limited. You can only search by the title of the workflow. You cannot, for example, search by PO# or SKU#, which is extremely annoying. Oftentimes I have to go first to Salesforce to find the legal name of the company, and then search that in Ironclad. Also, you cannot easily download a report of all workflows into an Google Sheet like you can with Salesforce reports. Also, you cannot do any calculations within Ironclad, you simply have to input all numbers manually.

Vorteile

Easy and user friendly interface. I talked couple of people used ironclad and all feedbacked positively.

Nachteile

nothing serious , maybe customer support might be fast. but nothing negative.

Vorteile

Not only is it really easy to set up new workflows in Blueprint, it's actually kind of fun. I keep calling Blueprint my new toy.

To a person, all of my internal clients have been very please with the ease of use of the workflows and the ability to generate routine documents themselves.

Nachteile

Ironclad needs more features, variables, conditionality's, and the ability to make API calls to other management systems (other than Salesforce).

Vorteile

Personalized workflows. Quick customer service. Personal Legal Engineer to walk you through your workflows.

Nachteile

Could use some tweaks here and there (simple ones) to make it more user friendly. Really need to somehow separate legacy inbound documents in to categories so they are searchable. (ie legacy NDAs when brought in through legacy inbound workflows are not accessible to users with permissions only to NDAs). Not sure if my suggestions are being seen.

Vorteile

This is a great product which will be easy to build out contract workflows. The Ironclad team is constantly releasing new product updates, which have been very useful.

Nachteile

There are some features that we'd love to see in future releases. For instance, ability for ad hoc approvals, better reporting/analytics, and additional conditional formatting.

Vorteile

Ironclad is a popular contract management platform that many users find helpful for its ability to streamline legal workflows, automate contract creation and signature processes, and provide secure access to documents.

Nachteile

The pricing of Ironclad to be on the higher side and certain features lacking in comparison to its competitors.users may find the user interface to be less intuitive compared to other similar platforms. These are some of the common issues that users may have with Ironclad.

Vorteile

Ironclad is very easy to use. The ability to track our workflow and make notes is very helpful and useful.

Nachteile

I haven't found anything I don't like about Ironclad.

Vorteile

They are creative problem solvers and really invest in their customers.

Nachteile

Constantly evolving, which is good, but means that feature sets changed a lot over 2 month implementation period.

Vorteile

The speed at which we have been able to deploy it across our company.

Nachteile

No complaints thus far but we have only been live on the system for under 6 months.

Vorteile

It's fairly organized and streamlines the legal process once you learn the software.

Nachteile

Ironclad can be frustrating to navigate and some features aren't intuitive. For example, it's not obvious how to change a signator and it can only be done before the contract is approved. In one situation, my manager was unexpectedly in a car accident and I needed to change the person of contact. Since it was already approved, I had to request an edit and wait for it to go all the way back through the queue.

I wish there was more visibility between team members- there is no way for me to check on requests filed by others, which is very obnoxious when someone is OOO. Last thing- leaving a comment doesn't notify anyone unless you tag them. I would love for all stakeholders- or at least the legal reviewer- to up know when a change is made.

Vorteile

Clean UX. Easy for business to use. Intuitive processes.

Nachteile

Need ability to self-customize and more self-service. Contract templates change our teams need the flexibility to be able to change the templates in Ironclad without incurring a cost each time (as that doesn't reflect the realities of businesses and changing legal environments).

Vorteile

Very intuitive UI, simple to onboard new users, customer support very helpful.

Nachteile

We haven't found it to be missing anything.

Vorteile

- Contract generation is great, and their a la carte options are handy to have
- Ease of use for legal teams and business teams
- Searchable records database

Nachteile

- Not as feature heavy yet, and since there's also not self-service options, there is a lot of back and forth with them (granted, they are very responsive and wonderful at customer service)

Vorteile

The user interface is simple to use. It was also customizable for our particular work flow.

Nachteile

It is a young software and doesn't yet have all the bells and whistles that its competitors provide.

Vorteile

It's pretty easy to use and allows us to send contracts to prospects and track all of the activity taken on the contracts.

Nachteile

It doesn't allow you to watermark DRAFT on it which is frustrating because this is helpful for contracts that are not yet approved by our Finance team. I wish it had that functionality.

Vorteile

The user interface is clean and intuitive. Feedback is incorporated and released in weeks, not months. The Ironclad team is passionate about innovating in a space (CMS) where there have been no great vendors. They built a solution that automatically creates files and file names and stores them in an organized folder structure. They have a high emphasis on security, it was not an afterthought. All around a great team to work with...

Vorteile

The fact that I can look at the platform and see the history of what has gone on with every contract

Nachteile

The fact that I am not able to use it for Amendments. It seems to only work for new Agreements which isn't useful for me as I am constantly Amending contracts. With Ironclad not having functionality for Amendments, it is difficult to link the main Agreement with subsequent Amendments--this needs to be fixed.

Vorteile

Document drafting and version control are the most important features for me.

Nachteile

Initial problems with the recipient receiving new version by a confirmed email, but not actually getting the document.

Vorteile

Very receptive to product feedback; lots of customization; genuinely makes simple agreements automatic (which saves a lot of time in the aggregate)

Nachteile

We were a little ambitious about what we could do and how quickly it could happen and the product hasn't quite caught up to some of the aspirational goals we have for our long-term implementation.

Vorteile

ease, responsiveness of staff and functionality

Nachteile

not sure yet, but more functionality in the search and reporting category