Bird – Bewertungsseite 2

Vorteile

It offers more integratable channels than any other I have seen.
The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature.
They seem to e a progressive company and not stale in there feature developments.
API in my opinion seems pretty solid

Nachteile

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Vorteile

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Nachteile

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

Vorteile

Automatic invoices on low credit, simple API

Nachteile

Nothing, using it for over a decade and never had issues

Vorteile

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Nachteile

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Vorteile

Easy to use and a perfect solution for Text communication.

Nachteile

I have nothing to mention.

Vorteile

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Nachteile

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

Vorteile

Easy to use and fantastic customer support

Nachteile

Can sometimes take a while for funds to be added to account.

Vorteile

Easy to use SMS gateway, i'm using it for several clients. The API is simple and MessageBird is an cool company from Amsterdam

Nachteile

sometimes there is an delay in delivery the txt message (SMS)

Vorteile

We had much better rates than with Twilio for sending SMS messages to our users.

Nachteile

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

In Betracht gezogene Alternativen

Vorteile

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

Nachteile

The documentation can be a little unclear. However, their flexible SDKs make up for it.

Vorteile

Easy to use
Works as you want it to
Reliable

Nachteile

I cannot think of anything i like least.

Vorteile

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

Nachteile

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

Vorteile

It’s easy to use and have great prices to send SMS.

Nachteile

We have some deliveravility problems with some phone numbers.

Vorteile

We like the response times of the sent sms (instant)
The use of the API is dead simple

Nachteile

Of the limited use of messagebird , we see no cons.

Vorteile

Comprehensive tool, lots of options. Excellent flow builder.

Nachteile

Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time.

Vorteile

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Nachteile

Nothing that comes to mind. Keep up the good work.

Vorteile

The JAVA API is very good.
Suppoert for SMS and VoiceMessage is excellent.

Nachteile

The flow builder is a bit complicated to understand

Vorteile

Automation in sending SMS
Easy to use
Nice platform

Nachteile

None

Vorteile

- Well built api
- Cheap rates globally
- Great customer service
- Well documented help / tutorials
- analysis / statistics available

Nachteile

There isn't anything I don't like so far.

Vorteile

Easy api implementation
Competitive prices
Text to voice solution is awesome

Nachteile

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production

Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Vorteile

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

Nachteile

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Vorteile

Does exactly what it says on the tin! Easy to use software with good support.

Nachteile

There is very little not to like about the software.

Vorteile

The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Nachteile

When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

Vorteile

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Nachteile

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Vorteile

Simple well developed API's, that just do what they suppose to do

Nachteile

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

Vorteile

It's super simple, quick to use, mobile or desktop, love the scheduling facility

Nachteile

I hate the 'are you a human' check at login - I understand it's for protection from machines trying to access my account, but really seems overkill.

Vorteile

This is reasonably priced and easy to use software.

Nachteile

Messagebird removed the functionality that allowed you to target sub groups, without spending time individually joining numbers to it. This was disappointing.

Vorteile

Implementation is straight forward using the extensive API docs and SDK's.

Nachteile

The sub accounts are a bit confusing sometimes, could use some UI improvements.
Works fine though.

Vorteile

This is a really useful tool for urgent information to be passed to our customers. The ones that don’t check their emails regularly.

Nachteile

Nothing in particular I dislike about it really. It’s quite a basic layout but I feel that doesn’t matter when the tool is so useful.

Vorteile

Customer service response is quick (in working hours).
Message sending is quick and reliable.
The web pages responds quickly and balance display is real-time.
Supports Chinese characters and supposedly other languages encoded in UTF-8.
Competitive price in the Australia market.

Nachteile

Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR.
Not too many user permission control (all users are administrators)
First-time recharge takes a day.
Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

Vorteile

Super easy to use. I had questions during setup and the support at MessageBird walked me right through! Talking to our company owner just yesterday about the service we receive from MessageBird and it's ease of use. I highly recommend using MessageBird, great company and staff helped me reach my goals for alerting my customers anywhere in the United States.

Nachteile

I have nothing negative or least desirable about the software. Really works good for our customers for being notified.

Vorteile

Easy to use. Great functionality which makes my life easier

Nachteile

The UX could be improved. Not always easy to go through the flow.

Vorteile

Easy to use for day-to-day messaging tasks - my customers love receiving booking confimations via text rather than email.

Nachteile

None really - once you get the hang of it the software is pretty straight forward.

Vorteile

MessageBird nailed it: they built the perfect tool for sending SMS messages through their API, allowing us to integrate their platform into ours and automate the whole process. 10/10!

Nachteile

I'm sorry but can only think of great things, as everything workes as expected and also very reasonably priced.

Vorteile

Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.

Nachteile

I really can't think of any cons as our experience has been faultless.

Vorteile

The API is really clear and easy to implement.

Nachteile

When sending high volumes it would be nice to get recommendations on pricing benefits.

Vorteile

We use this to send SMS invoice reminders. Nice simple interface, cheap rates and fast delivery.

Nachteile

Support can sometimes take while to respond via live chat but nothing much to complain about.

Vorteile

+ easy to use
+ good overview
+ comfortable

Nachteile

- bad overview, with several users
- no connection to, for example, whatsAPP, weChat and so on
- no Windows or Apple OS app

Vorteile

Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Nachteile

The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

Vorteile

SMS and voice forwarding is working OK,

Nachteile

The portal is not very friendly and intuitive.

Vorteile

Their services are so helpfull, and help us to get close to our customers

Nachteile

i dont find anythig that its not good, by the way all services are good.

Vorteile

The ease of use, the way you can navigate the dashboard

Nachteile

I experinced some difficulties whem we ran out of credits.

Vorteile

Easy to get phone numbers and send and receive text messages with those numbers.

Nachteile

The interface​ of the website can be a little wonky.

Vorteile

Send bulk Messages
Schedule Messages
Address book where you can personalise messages

Nachteile

Phone App would make it easier to reply to messages

Vorteile

Been using for around eight months now, never had any issues and everything works easily

Nachteile

Never had anything to put as a con everything we’ve used it for has been fine

Vorteile

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

Nachteile

There is quite alot of services and can be confusing at first glance.

Vorteile

The design is awesome!
The price/quality is perfectly balanced.
Great job guys!

Nachteile

The 24h for verification of the payment.

Vorteile

You can get numbers with both SMS & Voice capabilities. Great API documentation and easy (and fast) integration.

Nachteile

We got a few outages, but they were resolved fairly quickly by the support team.

Vorteile

Ability to customoze the text messages we send

Nachteile

Not having control over the area codes used to send the messages

Vorteile

Is very easy to integrate with existing infrastructure. Is very affordable for sending notification sms messages.

Nachteile

I don't have any cons. Everything works very smooth.