
Über Bird










Bird Preis
Bird bietet eine Gratisversion. Die kostenpflichtige Version von Bird ist ab 50,00 $/Monat verfügbar.
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- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best tool to send SMS & Wpp
Vorteile
- API & Integrations -> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -> It's the best one we could find
Nachteile
The support could be faster to respond. Other than that, everything is awesome
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of the most advanced conversational AI tools on the market
Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough.
Vorteile
Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still.
Nachteile
I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Suspending accounts and don't giving refund
Very bad recently after using them for +2years
Vorteile
terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen
Nachteile
Lack of transparency and frozen assets without clarification
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
THE BEST THING OF BIRD.
I have been using bird since 2022 and it has been good for me.
Vorteile
Easy and clear fast feedbacks.which is good.
Nachteile
It sometimes misbehave to some phones , actually with low internet.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My experience hasnt been great
Overall a great experience. I use another leading brand and it isnt as good as messagebird. I find Messagebird clearer, quicker, and nicer to use, certainly the preferred software of this type.
Vorteile
I liked message bird overall.The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work.
Nachteile
The downloading of documents is cumbersome. This is a primary use for me/us, and the main reason for using this type of software.
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Messagebird Review
I like working with MessageBird, because it's a very usefull program for customer service or other type of contact
Vorteile
The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable.
Nachteile
The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again
- Branche: E-Learning
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
All what you need in just one place
Vorteile
The different channels that MessageBird offers for Marketing, such as for SMS, Email, Whatsapp and that allows for multiple people to review what is going on and to assign. Also that offers an API for number verification.
Nachteile
The initial cost for implementation for small business would not be a good choice.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A great everyday tool.
Vorteile
The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app.
Nachteile
It still not possible to send MMS to Europe, and I need that function in my job.
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Fast SMS delivery
Overall experience is great but the price is quite high, for example for a small company or small business.
Vorteile
Fast service that helps you to manage your business fast.
Nachteile
The cost may be recognized as the pretty high for a small business.

- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
MessageBird is an absolute 5-star virtual VOIP telephone service
When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability.
Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match.
On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.
Vorteile
1. Cost, cost, cost
2. Phone call-flow flexibility
3. Availability - services just what you needed
4. Fulfilment of custom number requests
5. Ease of use - literally a monkey could do it!
6. Reliability 24/7/365
7. Analytics and automatic contact saving
8. Team friendliness and helpfulness
9. Service expansion opportunity e.g. using SMS marketing
10. MessageBird concept helping businesses
Nachteile
1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
MessageBird Communication
I love the app because messages are instant and replies in time not making conversation boring
Vorteile
I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox
Nachteile
It had limitations when sending messages and to chat with multiple clients
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
My Review
It's ok. I think your service could be a lot better, in terms of quickness of response to customers and also I'd like to see the ability to insert emoji's.
Vorteile
It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name.
Nachteile
I don't get notifications when a text has arrived, I can't insert emoji's.
Antwort von MessageBird
Hi there,
Thanks for your review. We'd love to know what we can improve on specifically! Please reach out to us on [email protected] and refer to this review so the relevant person can connect with you.
Best from Amsterdam,
Alex Dorweiler
Head of Support @ MessageBird
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A really great service
Vorteile
Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers.
Nachteile
Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :)
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries
Vorteile
Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.
Nachteile
As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
develop any communication platform
We use the tool to authenticate and validate users, their orders and account. It has helped us to deal with legit clients only
Vorteile
WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides
Nachteile
They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Excellent product, easy to use and affordable.
Vorteile
I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked
Nachteile
Nothing that comes to mind. Keep up the good work.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Top of the line Features
Vorteile
MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.
Nachteile
MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.
Antwort von MessageBird
Hi Rhett,
Many thanks for your review and feedback here. We strive to stay at speed with our responses and provided you resolutions or interim solutions where and whenever possible. We'd love to connect with you directly to understand better what we can improve on. If you'd be open to this, please let us know and we'll connect with you via email.
Best from Amsterdam,
Alex Dorweiler
Head of Support @ MessageBird
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
System does the job very well and gets us leads fast
We were able to generate new leads on demand and boost sales for the company. It enabled us to send out time sensitive offers with ease.
Vorteile
The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.
Nachteile
When I am running my numbers to find out the performance of each send vs the cost and return on investment. It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Getting it out
Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services
Vorteile
Simple well developed API's, that just do what they suppose to do
Nachteile
There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Messagebird - a simple and useful text messaging system
This has served our organisation well for several years, though I think the changes that were made recently made the product more limited in some ways.
Even so, it is cheap and effective.
Vorteile
This is reasonably priced and easy to use software.
Nachteile
Messagebird removed the functionality that allowed you to target sub groups, without spending time individually joining numbers to it. This was disappointing.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to use and quick
Use the tool to send text messages to our customers.
Vorteile
This is a really useful tool for urgent information to be passed to our customers. The ones that don’t check their emails regularly.
Nachteile
Nothing in particular I dislike about it really. It’s quite a basic layout but I feel that doesn’t matter when the tool is so useful.

- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best way to get our message out!
Vorteile
Super easy to use. I had questions during setup and the support at MessageBird walked me right through! Talking to our company owner just yesterday about the service we receive from MessageBird and it's ease of use. I highly recommend using MessageBird, great company and staff helped me reach my goals for alerting my customers anywhere in the United States.
Nachteile
I have nothing negative or least desirable about the software. Really works good for our customers for being notified.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Brilliant messaging service for my small business
Great software and happy to recommend to all friends and work colleagues to use.
Vorteile
Easy to use for day-to-day messaging tasks - my customers love receiving booking confimations via text rather than email.
Nachteile
None really - once you get the hang of it the software is pretty straight forward.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Service with Excellent Reporting
Our system is used for further education admissions in order remind students about interviews and the application process.
Vorteile
Easy to set up and useful reporting facilities compared to other providers. The per message cost was lower than other providers.
Nachteile
I really can't think of any cons as our experience has been faultless.

- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great for sending SMS to customers
Vorteile
We use this to send SMS invoice reminders. Nice simple interface, cheap rates and fast delivery.
Nachteile
Support can sometimes take while to respond via live chat but nothing much to complain about.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Messagebird
Over het algemeen een fijn programma om mee te werken!
Vorteile
Messagebird is een programma, wat makkelijk te implementeren is en wat overigens duidelijke filters heeft voor de verschillende categorie klantvragen
Nachteile
Helaas is het support team aan hun kant niet kant niet altijd even snel
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Messagebird Review
In het algemeen is MessageBird een enorm fijn programma in gebruik.
Vorteile
Messagebird is een enorm overzichtelijk programma, waarbij je duidelijk kan filteren op type klantvragen. Verder is het programma makkelijk in gebruik en om te implementeren.
Nachteile
Nadat je op een klant antwoord komt de klant weer onderaan de ladder te staan. Wij horen vaak terug van klanten dat dit irritatie oplevert.

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Un logiciel de SMS marketing
Vorteile
Un nouveau logiciel de SMS et du marketing très simple et efficace permettant les appels téléphoniques et très performant . Je le recommande
Nachteile
C'est un produit que j'utilise et j'apprécie énormément ses fonctionnalités . Je n'ai pas encore eu de problème avec MessageBird

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de SMS
Vorteile
Un meilleur logiciel de communication très performant et efficace pour la gestion des SMS avec plus de fonctionnalités. Très simple ,rapide et permet d'intégrer d'autres logiciels. J'adore
Nachteile
Un très bon logiciel de gestion des SMS mais indisponible dans tout pays. C'est très coûteux pour moi également

- Branche: Gewerbeimmobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de sms de marketing
Vorteile
Ça permet de générer plus de ventes grâce aux fonctionnalités des sms de Marketing , très simple à utiliser et offres de meilleurs avantages.
Nachteile
C’est un top que j’apprécie beaucoup et je n’ ai pas d’inconvénient sur ça . C’est l’un des meilleurs produits de marketing
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Pepijns review Message Bird
Mijn ervaring is erg goed, de service van MessageBird is erg goed en denken fijn mee.
Vorteile
Wij gebruiken MessageBird voor de telefonishe kant van de klantenservice. De gesprekken zijn erg gemakkelijk door te sturen, in de wacht te zetten en overige handelingen mee te doen.
Nachteile
Er zit een kleine vertraging op met als nadeel dat de klant kan ophangen voordat wij op kunnen nemen.

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de SMS très intéressant
Vorteile
C'est un meilleur produit très simple et riche en fonctionnalités pour accompagner plus d'entreprises. J'adore ce logiciel
Nachteile
Mon soucis c'est le faire que le logiciel n'ai pas disponible pour tout pays et un peu coûteux pour moi .
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
10 facturen in 1 nacht door botnet, uitgavelimiet is NIET in te stellen - GEEN COMPENSATIE
1. Geven meer om winst dan klanten. Wie detecteert er nu misbruik om het vervolgens te laten gebeuren? Onder het mom van: "Ja misschien was je wel met een campagne bezig". 1.1. Hebben nog nooit een campagne gedaan. 1.2. Midden in de nacht? 1.3. Naar alleen Azie en 45% Pakistan?? 1.4. Een campagne met alleen maar verificatie codes?! 1.5. En de uitgaven van 1,5 jaar in 6 uur? Wiens belangen worden hier behartigd?2. Onoverzichtelijk wat je status is in de verschillende landen waar specifieke (registratie) eisen voor gelden.
Vorteile
SMS berichten verzenden via API. Overzicht van verzonden sms berichtenVia dashboard SMS berichten versturen
Nachteile
1. Er is geen dagelijkse (of maandelijkse) uitgavelimiet in te stellen. Bij misbruik loop je financieel leeg.2. Er is geen rate limiting in te stellen. 3. Ze detecteren misbruik van je account, maar laten het vervolgens gewoon gebeuren. Pauseren account of sms-verzending niet. 4. In een gesprek zeiden ze dat misbruik helaas vaker voorkomt, maar ondertussen doen ze er niks aan. 5. Ze verdienen aan accounts die misbruikt worden. Geen (gedeeltelijke compensatie) ook geen tools om je er tegen te beschermen. 6. Geen duidelijk overzicht in je account van welke landen je whitelisting of andere vormen van verplichte registratie je hebt ingediend.

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de SMS marketing
Vorteile
Très bon et très facile pour la gestion des SMS de marketing et très professionnel . J'adore
Nachteile
Je n'ai aucun problème avec MessageBird

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de Communication
Vorteile
Très professionnel et Simple à utiliser permettant de connecter à plus d'entreprises et très professionnel. Je le recommande
Nachteile
Le prix est coûteux pour moi . Veuillez revoir cela.

- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de SMS
Vorteile
Avec ces meilleures fonctionnalités, ce logiciel est une plateforme de communication très simple et fiable .Son utilisation est confortable pour les entreprises.
Nachteile
J’apprécie bien ces qualités mais comme limite, je n’arrive pas à utiliser les emojis

- Branche: Rundfunkmedien
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de SMS
Vorteile
C'est une plateforme de communication très simple et très performant pour travailler avec les entreprises avec de bonnes fonctionnalités et permet d'intégrer d'autres logiciels
Nachteile
C'est un super logiciel et très simple mais très coûteux pour mois et indisponible pour tout pays. La version gratuite également indisponible
- Branche: Bankwesen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Muito útil
Vorteile
Excelente para captar clientes por sms e possui fácil navegação.
Nachteile
Não possui pontos negativos que mereçam ser citados.
- Branche: Immobilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Le point central d'automatisation de notre point d'information client
Vorteile
La plateforme est user-friendly et vraiment simple à utiliser. L'upload et la correspondance des fichiers que l'on utilise en font un outil redoutable et rapide. Le réglage des réponses est précis et la mise à jour de la base de donnée clients n'est pas complexe.
Nachteile
Le process d'intégration et le service client est à revoir. Nous avons perdu du temps à essayer de les contacter pour un problème d'envoi sms qui au final a été réglé très rapidement une fois pris en main par leur service
- Branche: Internet
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy-to-use service, great for testing texting outreach
Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.
Vorteile
The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.
Nachteile
The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
message bird review
Vorteile
what i like most about this software is the messaging and the way the software is set up
Nachteile
software is great nothing is need to be improve at this time

- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Nothing makes up for awful support and an unreliable API
Frustration. Spent a lot of time wondering whether we should have just gone with Twileo
Vorteile
* They're cheap
* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us.
* Despite other problems with their API we haven't experienced downtime
* They seem to have fairly good international coverage
* They've improved a lot since we started working with them (mid 2017).
Nachteile
* They're deliverability doesn't seem to be as good as other services like Twilio
* The support is generally very ill-informed and patronising
* We've waited ages for responses to fairly simple questions
* Their API occasionally gives unexpected responses with no plausible explanation
* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.
Antwort von MessageBird
Hi Samuel,
Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email.
Best from Amsterdam,
Alex Dorweiler
Head of Support @ MessageBird
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hard to track lots of messages
Easier communication with the team of over 100 officers.
Vorteile
You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.
Nachteile
The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

- Branche: E-Learning
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Communicate With Loved ones Using MessageBird
It helps to attract customer by its feature of text messaging
Vorteile
1. Its easy to use interface attracts users to use the software in daily use.
2.Great performance as well as least errors.
3. All tools under one roof.
Nachteile
1. Way to expensive than other available messaging provider apps.
2. Customer support is one of the biggest problem as it provide the porest customer support to users.
3. Need approval form message team to upload links and more.

- Branche: Internet
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
This Bird Is HAPPY!
As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!
Vorteile
Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!
Nachteile
I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
MessageBird Review
The experience hasn't been disappointing. I would recommend them anytime.
Vorteile
The software provides different channels for the same price hence making it user-friendly to grasp content and get started.
Nachteile
The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

- Branche: Industrieautomation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent customer support! Great developers
We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.
Vorteile
I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.
Nachteile
The only cons are with from carrier restrictions in the united states and not from messagebird.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
100% Deliverable
Vorteile
With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.
Nachteile
No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very Easy System To Use
As a business we use a lot of communication methods, but we feel a text message achieves the best results
Vorteile
We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update
Nachteile
I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great service, great price
Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.
Vorteile
Fantastic pricing when purchasing in bulk with a very easy to use interface.
Reporting is excellent and it's easy to find out the status of messages sent.
Nachteile
Perhaps provide more 'plugins' to various different pieces of software to widen availability.