iConnect is a cloud-based POS system that offers the option for mobility or can be docked as a fixed terminal. The solution is built for business owners and operators to handle multi-location businesses. It allows users to create a master account and add more locations to the solution. All store locations are also synced to the cloud that helps managers to access data and reports from a single account. Permissions settings enable owners to grant access to specific locations to different employees.
iConnect provides point of sale and e-commerce features that enables users to make sales online and also in the store. Customers can also buy items at the store and have them shipped to their homes. It also offers inventory management, customer management, retail accounting, warehouse management and merchandise planning functionalities.
iConnect offers native mobile apps for both Windows Phone and Apple iOS. Services are priced on a per location per month basis. Support is available via online help forum.
Stephanie B. Branche: Einzelhandel Mitarbeiteranzahl: 13-50 Mitarbeiter
We have been using the system for a little over a year. We have had some bumps along the way. The customer service was very good in the beginning and then it got REALLY bad! It is better now. There is still room for improvement but the developers listen to what the customers need and try to accommodate. I do not recommend using the IPad as your main register as it is very slow and freezes up all the time. Overall we are happy with the system as long as they have customer service agents like Thomas that are helpful.
The inventory management from one location is my favorite feature of this software.
Having to have special log-ins for each of our locations to do inventory. Letting the inventory count go into the negative even when you have this feature turned off. Not being able to edit all aspects of a product. I have to go into each sku under the "more tab" to enable serial number to get items to list separately and then when you ring said item up that little pop up screen on the register slows down the check out process on the front end.
Kristen W. Branche: Einzelhandel Mitarbeiteranzahl: 2-10 Mitarbeiter
I have not had any major issues with this program. It does a lot of updates that does not pertain to my business.
Easy to find items on the register if the barcode does not scan. The loyalty program is great since it can also track receipts from prior purchases to know what the customer previously purchased. It can also set up text marketing.
It does not automatically override discounts in order to give customer the best discount. Random items pop up on the screen when checking out a customer. The “hide keyboard” button doesn’t show up when creating a new gift card.,
Josephine C. Branche: Verbraucherdienste Mitarbeiteranzahl: 2-10 Mitarbeiter
It is overall very easy to use and the cost is very reasonable. They customized to the company's products and services and reports are very easy to pull. The only few things I have noticed that needs to be fixed are:
- gift cards cannot put in dollar value if you are working from a computer / only works on iPad
- Credit cards are not run with the program (it is separate so you have to click Outside Payments)
- Customers created on a laptop may not be synced with the customers created on the iPad
Easy to use and good reporting functionality
There are little glitches here and there but they can be bypassed on daily operations.
Gift cards dollar value cannot be entered on a computer; only on the iPad
Credit cards cannot be run within the program
Syncing is not too smooth
Larry G. Branche: Essen & Trinken Mitarbeiteranzahl: 13-50 Mitarbeiter
I went from using a pc based pos to iconnect. It is great to be able to be away from my business and see how sales are going or to make changes with out being onsite. Their tech support has been wonder and responds quickly. The price can't be beat compared to the other cloud based systems I looked into. They are responsive to suggestions and willing to listen to my needs/wants.
Price and flexibility
Some of the features that I would like are not available but I am working around them.
Look at their features vs the price. Iconnect will be the winner.
Mala S. Branche: Kosmetik
Using iconnect has made every task so easy, from creating customer profiles, to inventory control, sales and transactions!
The ease of use and the simplicity of icons
Sometimes the speeds with the data sync can be challanging