Über Promo.com

Promo.com ist eine Videoentwicklungslösung, die Unternehmen in den Bereichen Einzelhandel, Immobilien, Reisen, E-Commerce, Personalbeschaffung und anderen Branchen bei der Erstellung von Social Media-Beiträgen, Zielseiten, Eventpromotions und Produkterklärungsvideos unterstützt. Die vorgefertigten Videovorlagen ermöglichen den Mitarbeitenden, personalisierte Videoinhalte mit individuellem Text, Audio, Animationseffekten und Markenlogos zu erstellen. Mit den Fotocollage-Tools von Promo.com können Inhaltserstellende Bilder und Wasserzeichen zu vordefinierten Layouts und Bildrastern hinzufügen. Mit der Software können Nutzer die Größe von Bildern für soziale Medienkanäle wie Facebook, Instagram, LinkedIn und Pinterest ändern und optimieren. Darüber hinaus können Organisationen mit dem Social-Media-Kalender Inhalte erstellen und bereitstellen, die speziell auf Social-Media-Trends, Feiertage und bevorstehende Events zugeschnitten sind. Promo.com erleichtert die Integration in verschiedene Lösungen von Dritten, einschließlich HubSpot, Wistia und YouTube. Das Tool stellt außerdem iOS- und Android-Anwendungen bereit, mit denen Marketingfachleute Marketinginhalte per Fernzugriff erstellen und veröffentlichen können. Das Tool ist im Rahmen eines Monats- und Jahresabonnements erhältlich und der Support erfolgt über E-Mail, FAQs und eine Dokumentation.
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Promo.com Software - 1 - Vorschau
Promo.com Software - 2 - Vorschau
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Promo.com Software - 4 - Vorschau

Promo.com Preis

Promo.com bietet eine Gratisversion. Die kostenpflichtige Version von Promo.com ist ab 199,00 $/Monat verfügbar.

Startpreis:
199,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Promo.com durchsuchen

212 von 212 Bewertungen
Sortieren nach:
Yassine
Yassine
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 9.6.2021

The best online video editor for professionals

Promo allows me and my team to quickly edit professional videos, I often start from one of their premade templates and I make few edits to come up with an original and unique video that I can use for marketing campaigns or social media feeds. We also use promo to edit videos for our clients and they’re also satisfied with the videos that we deliver for them.

Vorteile

Promo.com has a lot of awesome templates for a bunch of categories, it became my one-stop-shop for all my business promotional videos because it offers a variety of video ads templates that I can simply edit on my browser without any program and they also offer a great selection of stock footage and text overlay options to make the videos more professional.

Nachteile

it's a bit pricy for small businesses but for me I think it’s worth it, I just hope that they can make it a bit cheaper to make it more affordable.

Riley
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.9.2019

Amazing Platform

The customer support has been unmatched, they have helped us even when it was our own mistake in reading information when we signed up and discounted our service. Also having that instant support with the chat and being able to fix small platform errors in only a few minutes could not be better. We got promo thinking we would make a few videos and cancel but since then it has helped get more people to our social pages and has let us show our services in a different way to our website visitors.

Vorteile

The quality of all of the video content whether it be premium or free content they are made beautifully. It is easy to customize any videos that work best for who you are advertising to and with our target market being health care professionals it is great to have so much healthcare related content to grow our social media and website.

Nachteile

I would like to be able to change font size within the text box, also be able to have two text boxes appear simultaneously within the same time frame.

In Betracht gezogene Alternativen

PowToon

Warum Promo.com gewählt wurde

We actually did choose powtoon and purchased an annual plan we are currently trying to get out of because we have made close to 20 videos with promo and only 1 using powtoon due to the fact they only have 25 medical related videos(which are just bottles of pills and only last for 10 seconds) for the last 4 months of being a client.

Zuvor genutzte Software

PowToon

Gründe für den Wechsel zu Promo.com

The content on promo is miles ahead of any of the competition with videos that are diverse and are made properly. No matter what you are selling promo will have a vast video library for your product or service.
Michael
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 11.11.2024

Horrible Customer Service/ Auto-billing charge rip-off

Terrible. We quit using them because we found a better alternative for our company. Without notification they charged my credit card for another year and will not reverse the charge because the auto renew button was automatically set in their settings. They have been terrible to deal with and I am only left to dispute the charge with my credit card company. I would avoid doing business with this company or any other company that tricks their customers into another annual fee. Probably an indication that they can't keep customers any other way perhaps.....

Vorteile

Access to lots of stock videos, images and templates.

Nachteile

Expensive in comparison to other similar tools

John
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.11.2020

The best I've found so far

I am a social media manager for a florists conglomerate, and I run all the company's social media platforms, plus the ones from nine franchisees, I need to keep it consistent and at one voice, but time is always my enemy, even if Promo is a service leaning toward promotional videos for paid advertising I am able to adapt it for normal everyday posting by making the videos longer (amazing feature), or uploading my own material.
It's easy to use, it's fast, and the results are really good. I also love the fact of being able to choose from a large pool of different soundtracks if I so wish.

Vorteile

It's effortless to use even if one has no experience with video editing.
The video templates are beautiful, even the free ones, which is a huge upgrade comparing to their competition; as usual with other competitors, the free videos are of low quality.
The time it saves is of the essence.

Nachteile

Can be a little tricky in certain features, specifically on how to remove sound or only keep the sound of your uploaded video, but the support chatbot is very efficient and clear in their instructions.

In Betracht gezogene Alternativen

Vimeo

Warum Promo.com gewählt wurde

Vimeo was limited when it comes to appropriated videos for the flower industry.

Zuvor genutzte Software

Vimeo

Gründe für den Wechsel zu Promo.com

It's easier to use, it's faster, the quality of the templates is better, the support is very efficient.
Verifizierter Rezensent
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.10.2020

Best Product For video Promotions on social media

Promo.com made our business to achieve higher results and enagagements in social media platforms. i strongly recommend to try this product for those who are struggling to find the right platfrom for the social media content.

Vorteile

This software has some incredible features that can help me customize the video ads according to the size and dimensions of the required social media platforms that you can publish. It has an integrated solution where you can publish the video directly into the respective social media platforms (Facebook, Instagram, etc)

I do like the fact that you can actually customize and reimagine to design your own creative video with existing opensourced content or you can use your own cotent with these templates. There are 1000s of existing templates for quick and quality video ads to publish within a fraction of minutes.

I love the product as it is so easy for beginners to start editing the video content.

Nachteile

There is noting to worry about this product. once you start using it, you will definitly love it.

Eyüp
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 11.5.2022

Promo.com EO

The people around me like to watch the videos I create. This increases my motivation.

Vorteile

There are many features that are very helpful in creativity when creating and editing videos. This creates very good content.

Nachteile

It can be difficult to reach customer service when there are some problems. They help of course, but until they do, I usually take care of myself.

Richard
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.6.2019

1 click video editing and publishing tool for social media marketing.

I decided to recommend this software to be used by our marketing team, we were looking for a solution to create and promote video advertising across our social media platforms. I was able to signup and begin using promo.com immediately with little or no training necessary, in less than 1 hour I was able to produce high quality video advertising clips that were being distributed to Facebook, Twitter and Pinterest. Promo.com is cloud based, cutting edge video editing and publishing.

Vorteile

Promo.com is very user friendly, I like the features that allow you to publish directly to your social media outlets. This is great software for marketing teams to use across the board. I love the product support and customer service, I highly recommend this software for anyone looking to grow their social media presence and who needs a tool to create engaging video content.

Nachteile

Promo.com is so good it has nothing bad about it.

Arheer
Arheer
  • Branche: Internet
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 17.9.2022

Create videos and share on social media using Promo.com

Promo.com allowed us create videos in multiple formats may it be 1:1. 9:16, or 16:9. Also, it is easy to convert videos from one format to another.

Vorteile

- Promo.com can help you create business videos that can be used for social media marketing
- Promo.com has a large number of social media templates
- Has huge image and music library

Nachteile

- Does not have functionality to change video speed in order to make time-lapse or slow-motion videos
- You cannot upload your fonts to the tool

Renee
  • Branche: Industrieautomation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 11.10.2019

FABULOUS software!

We are using the software for our inbound marketing initiatives to achieve lead gen and drive traffic to our website. We will also use videos in drip campaigns and our sales guys will use them in demo situations. In my first 24 hours of use, I had two questions which were expertly handled by the 24/7 chat reps. I could not have been more pleased. A really pleasant surprise.

Vorteile

super easy to use, very intuitive UX, and great automation
phenomenal value for the cost
customer service is responsive, swift, knowledgeable, and actually gets the question answered
the library is incredible: unrivaled
having licensed music available is a huge perk

Nachteile

it would be great to have music on a timeline slider like the clips and captions, to accommodate musical transitions within a single video
if you have to add in a new video clip, the software currently requires manual shifting of all the captions to get them back in alignment, which can be time-consuming if your video is long

In Betracht gezogene Alternativen

Animaker

Gründe für den Wechsel zu Promo.com

available features per price, plus one of our sales guys had used Promo at his previous company with MASSIVE success and highly recommended it
Verifizierter Rezensent
  • Branche: E-Learning
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.11.2023

Perfect for Marketing and Engaging Audience.

WoW, it is recommended to all social media marketer or have a business online specially to those have a big products that sell through online.

Vorteile

The accuraccy of the platform. It analyze so fast when it come to content posting.

Nachteile

unlike other platform thats need more time to publish video marketing. But this one is very easy in just a minute can post directly.

Nirav
  • Branche: Automotive
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 31.5.2022

A good alternative to advanced video editing tools

We are one of the most popular automobile brands and have an active social media account with millions of followers. We need to maintain consistency when it comes to video creation. Consistency can be in the form of branding, tonality, fonts, overlays, etc. With Promo's brand preset features we can easily do this.

Vorteile

1. A person with zero video editing skills can also get started
2. You can make videos from scratch in less than 15 mins
3. Completely online platform - no need to download anything
4. Very easy to use. You do not need to watch any tutorials to get started
5. Option to choose from multiple templates (5000+)
6. They provide a free content calendar with templates
7. Templates available in multiple dimensions
8. You can integrate with social media handles and publish videos on social media directly using the tool
9. Since social media integration is possible they can help you with insights to select templates that are trending

Nachteile

1. Very expensive (cheaper alternatives are easily available)
2. If you want to make personal videos like birthday invitations then you do not have a lot of templates. Their focus is more towards social media creator
3. Video rendering time is a bit on the higher side

Lucy
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 7.12.2022

Promo.com can help you create a video fast

It's a good software that has great potential. Would like to see the option for a pay per use instead of monthly or yearly - or maybe some kind of hybrid Lots of templates, good libraries and simple to follow

Vorteile

Easy to useLots of templatesExtensive Library for footageExtensive music libraryFun to create and explore

Nachteile

Too expensive for what I need - I'm not producing every single week, and you can't opt out of the monthly plan too often. Clunky - my system crashed several times when using it. The preview on the video was problematic often so I felt like I was editing in the dark - doing what I needed to get done and then able to build and preview after - buggie

In Betracht gezogene Alternativen

CreateStudio und InVideo
Bill
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
1

3
Bewertet am 24.4.2022

Dishonest billing practices

I've used them for 5 years. I've had problems in the past but have dealt with it. I'M DONE WITH PROMO. There are many, many other options out there not to have to deal with dishonest/deceptive billing practices.

Vorteile

Easy to use and implement. Pretty basic.

Nachteile

THEY'LL RUN YOUR CARD WITHOUT AUTHORIZATION. When done in error, they refuse to give refunds. Dishonest billing practices. Not responsive customer service.

Antwort von Promo

Hello Bill,

Thanks for posting, and we have looked further into this for you.

As agreed with you last year, you had a discount on your monthly plan for 12 months which was valid until February inclusively. As discount was over as scheduled, the price went back to the original one starting from March. As we can see you have contacted us via email, and to help you out, we offered you 2 free months plus discount for 12 months after 2 free months are over. We are sorry that both options did not work for you.
I have also contacted you via email and would be happy to further discuss any questions that you have. You can email us at [email protected].

Thanks

Beantwortet am 28.4.2022
Sara
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 8.12.2020

Misleading company refund policy

The customer service and company policies were deceptive and designed to trick people into paying for a full month of service even if they end up not liking the product.

Vorteile

It was fairly easy to use and navigate the website.

Nachteile

The company page is very misleading - be sure to read all of the fine print before subscribing! They will charge your card and if you have downloaded anything your "7 day money back guarantee" becomes invalid. I downloaded 2 videos I had made with my own content and they didn't work well for what I had intended to use them for. When I tried to cancel my plan I was told that the 7 day money back guarantee was actually only for people who purchased a subscription yet never downloaded anything - which defeats the purpose of a money back guarantee in my opinion. I had no way of knowing if the product would meet my expectations until I downloaded the video - so the assurance that I could get my money back if I was unsatisfied is essentially worthless.

Nothing excuses this type of dishonest business practice.

Antwort von Promo

Hi Sara
Thanks for your feedback and we would be happy to clarify the 7 day refund policy. Since all content is licensed, if a video is downloaded then the account would not be valid for a refund. If there is a purchase and no download then we can refund

Beantwortet am 1.2.2021
Damien
  • Branche: Versicherung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 14.5.2020

Great Asset for Our Marketing & Branding

From day one I was able to create some great content. When I log in there is usually already a message I want to convey. The template library has more often than not given me ideas on how I want to convey that message. Over the last two years, Promo has helped me create professional content which has reached my target market, helped me to both create brand recognition and accomplish our marketing agendas. The number of compliments I receive on our videos is amazing. It's a great tool which I don't see not using well into the future of our organization.

Vorteile

Promo templates provide great baselines for creating content. Just recently all I had to do was brand a template and go. But generally, it is an easy to use software which enabled me to expand our brand and communicate our message in the most cost effective manner possible, while providing a high quality presentation. Which as a start-up company is very important.

Nachteile

Honestly, for the price, ease of use and functionality. I don't have any cons. This has been an incredible asset for my company. If I had one issue, I wish we could replace the green screen with images. But outside of that no issues.

John
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.5.2020

Promo Is an Outstanding Tool

Love this product! Great tool, exceptional support team, excellent value especially now with the unlimited premium videos (thank you for that)

Vorteile

1) The software allows us to be creative and quickly bring our messaging vision to life without having to worry about the technology. 2) the clips, both free and Premium, are excellent, have high production quality, and are constantly growing in number, 3) this tool is a huge saver of time and money. We can create and customize our message in-house without having to rely on expensive agency solutions that take way to long and don't take the time to adequately understand our business, clients, culture, and messaging goals.

Nachteile

1) The timeline is clunky. I have a pretty high-powered iMAC and moving clips around on the timeline is a laborious task, especially if using 5 or more clips, 2) would love to see more music options. Many of the audio clips within a genre start to sound alike and is counter to the wonderful variety of video clips you offer. Bottomline, better curation of the audio clips is needed. 3) Would love more flexibility with formatting the text, especially the outro.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.6.2021

Great for social media!

It really helped us make professional looking videos to share with our audiences. I think it was good value for the money and to help our social media.

Vorteile

I used it as both a free user and premium user. I really liked the media libraries and how easy it was to add videos into my project. It was great for making promotional videos for social media for the non-profits I worked for.

Nachteile

I wished it was easier to add custom fonts and colors. Also, it took a long time to save and preview the videos.

Bruce
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 26.5.2019

Promo.com is brilliant for driving awareness of your company.

I use promo.com for generating awareness of our new services and sending people to our website for conversion. I also use the free version to teach my college marketing students to create videos for their own future jobs or businesses.

Vorteile

The variety of videos offered is incredible. The search features are highly accurate in terms of meeting my needs. As a former advertising executive, I love the fact that I have professional videos for my mental health company in a fraction of the cost and time. The longest a video has taken me to create, with myriad alternatives is 3 hours. I usually create within two hours. Here's an example: https://promo.com/share/5ce6ce1c861eda3c9f78c4d0?utm_source=single_shared_link

Nachteile

Not much to dislike. They are continually adding new features.

Marisa
  • Branche: E-Learning
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 7.9.2020

Never helped my to fix my problem

bad/ terrible/ inefficient and unprofessional

Vorteile

I used to use this promo.com to do my daily videos without any problem. However, 10 days ago I starting having problems to upload videos on Instagram ....I was chatting with an operator for 2 hours and finally my case was transferred to technical support ....UNTIL today, nobody contacted me and I am still having the same problem .....I can't upload my videos to Instagram and nobody cares / helps me

Nachteile

Nobody helps you if you if you have a problem ....operators don't know what to say

Bonnie
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.10.2019

By far, the best customer service of any company I have dealt with!

Promo is what got me into the business of video marketing and it plays a HUGE role in grabbing my customers' attention and actually making the sale. I am still new - had never made a marketing video in my life a little over a year ago, but with Promo, it didn't matter. I am now making videos every week, making sales and have no doubts my business will be a huge success, sooner rather than later!
I have looked at other products in the past year and have yet to find something comparable to Promo!
Thank you, for giving this entrepreneur a solid foundation to build a reputable marketing business!

Vorteile

The number of clips, the wide range of subjects and videos available. Sometimes I type in something off the wall to search and used to be amazed there were actually clips available. Now, I almost always say, Oh, I bet they will have that! No matter how odd it might seem.

Nachteile

Sometimes there's a hang up when changing ratios, but it's rare.

Vallence
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 6.11.2020

Really disappointed Promo

I subscribed to the promotion for 6 months and after 6 months i was charged without any email or notification to inform me that the subscription was up for renewal.

I have not used the software since the renewal or for a substantial period of time due to the laggy interface. However, I did not request any refund for the initial 6 months.

When I realized I was charged just 2 weeks ago, I requested a refund but the management refused. Even though there was no loss on their end and it has only been a short duration of 2 weeks.

After several correspondences, they begrudgingly gave a 50% refund and cancelled my account. Which results in them profiting many months of subscription.

Please be careful when you use promo.com and make sure you check your subscription and read their terms. This company is out to make a profit and doesn't care about their customers.

Vorteile

None

Nachteile

- Laggy
- Difficult to use
- The company is just out to make profit, doesn't care about the user
- Expensive

Antwort von Promo

Hello Vallence,
Thanks for your post. All Promo plans offered are subscription based ( monthly/6 month plan/annual) and we try to make that as clear as possible on the pricing page, checkout form, website, faq, and terms that the account should be canceled prior to the next cycle period either on the website or via request to our 24/7 support team. To help out we provided a 50% refund although the terms and site do state the cancel should be prior to the actual charge. If you have any further questions we would be happy to chat.

Beantwortet am 9.11.2020
Ryan
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.6.2019

Pumped on Promo

Promo has helped our marketing team save time while driving traffic through our social platforms. We ran into some problems with our billing and the Customer Service team was outstanding. They went out of their way to accommodate our situation and were more than fair with the resolution. We recommend Promo to fast-growing businesses who want to save time while offering high-quality promotions and advertisements.

Vorteile

Ease of use and speed of content creation for our team.

Nachteile

We wanted to add our own videos on occasion, then Promo added the feature! No complaints but we always appreciate more video download options.

Verifizierter Rezensent
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
1
Bedienkomfort
4
Kundenbetreuung
5

2
Bewertet am 11.2.2018

These "promotional videos" are nothing more than stock footage with text overlays

Create generic stock footage videos with text overlays. That's pretty much all you can do with this program.

Vorteile

The design of the website is very intuitive. The editor is also relatively easy to use. Perhaps the best part of Promo is that it has great customer support, with an easy-to-use chat feature.

Nachteile

First of all, the company claims to specialize in creating promotional videos for small businesses. It has a huge library of video templates, but when you look closer at the videos, they all look basically the same. Every video in the template library is simply stock footage with a simple text or graphics overlay. There is no animation except simple fading text. You could easily create better animation with Powerpoint.

Antwort von Promo

Hello,

I woud like to thank you for your feedback and rating our product. We currently provide close to 4 million licensed videos and an easy to use editor with many great new features coming out in next few months. One of our exciting new features will be fully flexible and comprehensive text animations. Stay tuned for future updates!

We would also appreciate if you can email [email protected] so we can further understand exact requirements you would need.

Thanks

Beantwortet am 13.2.2018
Karen
  • Branche: Medienproduktion
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.6.2019

Promo Keeps My Business Humming

I use Promo to create content as Media Consultant for a local company as well as videos for my business, Remembering the Time. Video creation day is one of my favorite times! Thanks for making the creative process so fun.

Vorteile

As a freelance writer and content creator I've been relying on Promo's outstanding video creation software for several years. The interface is easy to use and the creative options are limitless. The ability to save my favorites for quick reference has been a tremendous aid to faster workflow. And--if I ever do hit a snag their customer tech support is one of the friendliest around. They've always untangled me and set me back on the path to success. I can't say enough good about this company!

Nachteile

It would be helpful to be able to create files to organize favorites for faster reference.

Eija
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 12.10.2020

Easy to use and great customer support

Surprisingly good software for making short marketing videos.

Vorteile

It's really easy to use, the video library is versatile and high quality and 24/7 customer support is top notch. I have no previous experience with making marketing videos but with Promo everything is easy and fast.

Nachteile

I have experienced some technical issues with the software (minor problems with publishing the videos etc) but all problems have been sorted out by the excellent customer service.

Markus
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
0

1
Bewertet am 29.5.2023

Horrible Customer Service

Customer Service will ignore my pleas to fix the website and come up with excuses for it not working properly. Since I paid over $2000 for the year and I can't use this product anymore and they won't give me credits or a refund. I do not recommend this company at all.

Vorteile

Ever since there last update there are no more Pros.

Nachteile

This website used to be Top Tier until they recently made some updates and now the App is useless and the Tech Department can't seem to fix the problem. I've used this company for over 2 years and now it's been 1 month since I can't use a service I paid for and all they do is give you excuses for why the program doesn't work. I highly recommend you find another social media manager company other than this one.

Miria
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 7.4.2023

Lo sconsiglio è vecchio come funzionalità

Medio bassa nelle funzionalità Pessima nella gestione customer

Vorteile

mi sembrava veloce e rapido da usare ma in realtà è lento e poco responsive

Nachteile

Al momento dell'abbandono ho avuto difficoltà e mi hanno addebitato un mese in più Il servizio assistenza è inadeguato.

Eric C.
Eric C.
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 16.10.2020

Promo works well for simple videos but could be better

I don't use it as much anymore because the product simply hasn't evolved the way I want it to so that I can get the creative results I want. It's somewhat frustrating. We do still use it though. It enables me to do a custom video of 10 - 30 seconds quickly and easily. I own an executive recruiting firm and we produce a custom video to accompany every new job search, pushing it out over social media and on our website.

Vorteile

Promo is relatively simple to use, even for non-tech people. There is a wide range (millions they claim) of video clips available and a pretty good selection of music---all royalty-free.

You own the final product and can do whatever you want with it.

The price is moderate.

Nachteile

Promo began by allowing users to start from scratch with a blank template, but then created their own templates that you are forced to use or get creative about to customize. No amount of logic or pleading with their customer service ever made a difference.

Their in-house creative videos are almost all really amateurish creatively, except for the exercise videos.

The music selection hasn't seemed to expand or improve much during the two years I have used Promo. So, you have to work with what they have, which isn't all that bad.

They are always trying to upsell me on a plan I don't want.

Some of the instructions on how to use their products are confusing.

Despite repeated requests for the capability of doing voiceover narration with the videos, they still do not offer this. A partnership with VoiceBunny or Voices.com or Fiverr would enable users to hire voiceover talent to create videos that didn't just consist of video, slides, and music.

Ashley
Ashley
  • Branche: Versicherung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.10.2018

The best promo video service I have found yet.

With Promo we are able to make original content to keep our social media sites fresh with new videos. Promo also allows us to easily create individualized content for our agents to use on their own social media pages that brands them as their own business with their own contact information rather than the corporate information.

Vorteile

Great selection of stock videos to choose from.
Premade templates available for easy editing.
Suggestions of premade videos provided for the specific industry that you declare on sign up.
Great selection of music to add to videos.
Great selection of text overlay options to make videos look anywhere from fun to professional.
Easy to change video format to fit different platforms.
Easy to download video once completed.
Customer service team is readily available to answer questions.
New features and functionality being rolled out frequently.

Nachteile

I have not found anything about this software that I do not like. When I start to think to myself it would be nice if it had this feature, a feature similar if not exactly like that becomes available. I think they really listen to their customers feedback and requests.

Kimberly
Kimberly
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.5.2019

I Create Videos that Convert for Client in 4 Minutes

Vorteile

Social ads, email, all content - when I want to express an emotion or add a branded message, Promo is my go-to platform to create videos that not only convey, but convert because the content is classic, or fun, or anything I can imagine. I can do this in as little as 4 minutes to spending more by uploading my own video content to add with the licensed video on the promo platform. That's key. The biggest thing though I would say is if I have a problem, this team has a chat button so easy to use and I've literally never ever waited to get help. Tell me where else right now that happens. Not even Facebook or other video platforms have this. They are always eager to help. That helps me...helps my client..helps my sales.

Nachteile

I am not able yet to upload transparent image overlays...yet. These guys are always creating new stuff monthly - new tool, which is why I always keep on coming back.

Blessing
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 26.8.2021

Meilleur logiciel de montage vidéo

Je trouve cool, ce logiciel, il a toujours su comblé mes désirs et m'a beaucoup aidé pour la publicité de mes produits et services.

Vorteile

Ce logiciel est le meilleur en matière de montage de courtes vidéos.

J'ai été agréablement surpris par le fun, et les fonctionnalités de montage.

Le logiciel nous a énormément aider pour la promotion nos projets filmiques et publicité pour notre entreprise.

J'aime également le fait qu'il ait de plus en plus fonctionnalités au niveau du filtre des photos et vidéos, vraiment c'est hyper cool.

Nachteile

Cool comme logiciel, mais se serait beaucoup plus cool, de nous permettre, de mettre également en jeu nos propres images et vidéo.

Marina
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 30.3.2022

Horrible service and staff is VERY unhelpful

I contacted the Promo team countless times, because their videos just would not download and elements would load incorrectly for me. When I wanted to cancel, they offered to downgrade my account so that I would pay less. When they downgraded my account to $20 instead of $50, I not only still had technical issues, BUT Now I couldn't even use PREMIUM videos, even though in my account it said I had 66 premium videos to use. I even sent them a screenshot. WTF. I am so mad. I wanted a refund and they only gave me an $80 refund, when those 66 premium videos cost me WAY MORE. TOTAL SCAM. DON'T SIGN UP.

Vorteile

Premium templates are good, but way too many technical issues. I can't say anything good about Promo.

Nachteile

TOTAL SCAM! Frequent technical issues when customizing videos, uploading logos, changing font or text size and then when you're ready to publish, it won't publish. Customer service was not helpful.

Antwort von Promo

Hi Marina,

Thanks for reaching out, we are sorry to hear about your experience and would be happy to take a look into your account to help out. We were unable to locate your account.

Can you email our team at [email protected], and we will answer within a few minutes, our support team is here 24/7 to provide immediate support?

Thank You

Beantwortet am 4.4.2022
Verifizierter Rezensent
  • Branche: Hochschulbildung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 18.10.2022

Doesn't stand out from the pack

It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY going to make videos then sure, go for it, but if you are a small shop and can't afford multiple platforms, this one would end up on the chopping block because you can get another all-in-one-solution with overlapping functionality.

Vorteile

Promo has nice-looking templates and is fairly easy to use. It definitely is something that folks with little to no video editing experience could easily onboard so you don't spend time training people to use it.

Nachteile

It is fine enough it's just that there are other platforms that do more and are more all-encompassing. At the end of the day, I couldn't justify paying for this on its own merits when I could just do the same thing with something like Canva.

Syed
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 16.9.2020

'A dynamic platform to create your dream content'

As I stated, I like to use this tool so, my overall experience with Promo.com is wonderful. This tool makes my job super easy.

Vorteile

I am using this tool for a long time and I really enjoy working with Promo.com. This is an amazing resource that allows you to create wonderful videos even if you have a small budget. They have a lot of the latest features and functions which is totally helpful to be creative with your editing. Promo.com has a massive collection of video clips that are really wonderful. I would say promo.com is a great tool and with it you can smoothly customize your content, logo, post, greetings wish, social media ads, and more. I like to use huge collections of templates.

Nachteile

I use this tool regularly and I create a lot of content but sometimes I observed that glitches occurred with my content. Which was really disappointing. I think they sould work on this.

Greg
Greg
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.2.2018

Promo by Slidely is the Perfect Tool for Creating Facebook Ad Videos

Promo by Slidely allows me to make quality videos for my Facebook Ads auickly and easily.

Vorteile

What I like most about Promo by Slidely is that it makes perfect videos for my Facebook Ads. I don't have to worry about format or file size, they just work. Promo is simple to use, too. In minutes someone can go from a complete novice to a seasoned pro using this application.

I like that it handles both rectangular and square video. This way I can use it on both Facebook and Instagram with ease. The audio library is impressive. The selection is vast and the clips are easily sortable so I can find what I want. They're also available in various lengths and are easily edited for the perfect duration.

The biggest reason why I use Promo is the video clip library. They have a huge library of top quality video clips to use in your videos. This is the main thing that sets Promo apart from services like Animoto.

Nachteile

What I like least about Promo is that I cannot use more than one clip in a video and I can't make long videos. I have to use their stock format and length. This works for a lot of things, but it really limits my creativity.

George
George
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 3.8.2018

Great (and easy) to deliver a single, short concept or message.

My experience with the tool is positive -- mostly because the overall design is simple and single-minded...almost a templated use-case. Hard to go wrong. The customer service was helpful and capable when I had inadvertently created two accounts and needed them merged. Also, when I was behind schedule they allowed me to suspend my account (and payments!) for three months while I caught up. Very nice of them.

Vorteile

This tool allows you to basically use existing stock video, add your text messaging and music, to make a short video. THe obvious point is that it is really-really easy. Click on a video, type two to four short messages, and they are displayed in an overlay, and pick your soundtrack.

The entire process 'might' take 5 minutes. (If you're indecisive you could spend far longer selecting your video and soundtrack.)

Nachteile

Don't look for multi-layered messages or complexity. These are short videos, intended to punch a point home with a metaphoric video and a soundtrack that supports (or at least doesn't detract) from the message. You can use this for 'awareness' or advertising -- but its far from being an explainer video. The subscription is also pricey for what you get. But there are a lot of videos and soundtrack to choose from. I just wish more of them were directly applicable to B2B selling.

Marcos
Marcos
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 3.7.2018

Excellent application to create social media videos in minutes and without complications.

Vorteile

Although we are a video company, we are not all geniuses creating videos. That's why this tool worked very well for our sales and marketing team, since it allowed any employee to create interesting pieces and engaging, without needing to have editing notions (it only takes a little creativity!)

They have an impressive and very large library of music and video clips that you can use in your videos. The editor is very simple and easy to use. If you need it, they have enough support material for you to learn how to use the tool.

In general, they have many interesting things that will make creating videos for networks much more effective and eye-catching.

Nachteile

It has certain limitations, which depending on your needs, objectives and experience, can be frustrating.
For example, I only managed to edit videos that are on the platform. I did not find a way to upload my own video from my computer. Likewise, the "free" version is not really free, since you can not download the videos you make, which by the way, have a maximum duration of 15 sec (in the free version).
While it works properly, the relation between the price and not being able to upload own videos made us keep looking for other options.

Fiona
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.5.2019

A little bit of magic

There is no doubt that video is the way forward. The interaction and level of engagement with our more personal posts as a business, especially those using video, is clear. We have had a slightly halting start, due to the unavailability of key staff to work with the software having taken out a subscription, so several account pauses were required. These were handled efficiently, with understanding and accommodated our small business issues which prevented us using the service for a period of time. Customer support is some of the best we have ever come across, almost instant response, no need to explain previous interactions as they seem always to be on top of things. Really grateful they make it so easy.

Vorteile

It is incredibly user-friendly, requiring very little technical knowledge. The sheer range of options is amazing, with a wide range of templates and an endless array of choice. Despite the fact that other companies may use some of the same templates, the personalisation options are such that one is very likely to end up with exactly the same promotional video as someone else.

Nachteile

To date I have had no technical glitches, and the software has worked seamlessly on my Mac. The only thing that is sometimes a little overwhelming, is the sheer amount of options and as the site has added increased options and functionality it naturally becomes a little more of a complex process. Working with it regularly takes away any confusion.

Verifizierter Rezensent
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.10.2019

Great excellent software

Vorteile

Everything very well organized. It actually motivates you to keep on creating content for your business and as a business owner at least 10 pieces of content we have to let out on social media every day. Promo makes it easier especially on those days we are all but creative. One very important thing for me and my team was the speed your staff quickly answers. If we need to get the video out but we are struggling with some matter promo customer service won't take 1 minute to answer, I can say 15 seconds was the longest wait, if that is even considered waiting. It's just great, in every single aspect. ALL of your staff are very nice and easily and quickly solves the problem and plus gives us suggestions to improve our content!!!!! GREAT WORK!

Nachteile

Nothing. Absolutely nothing, which it is hard to find these days!

Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 23.6.2022

About as quick and easy as it gets for video editing

We use the software to crank out quick little videos to use on social media and PPC ads.

Vorteile

The video templates are super easy to use, and the video asset library is extensive. It's easy to upload your own video and combine that with stock footage and in just a couple minutes, you have a professional looking video. Also, it allows you to export the same project in multiple aspect ratios for stories, reels, square, landscape, etc.

Nachteile

The built in templates are both a blessing and a curse. They are great when you are willing to work within their frameworks, but if you'd like additional customizations, Promo is not as flexible as a traditional editor like Adobe Premiere.

Gina
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

4
Bewertet am 14.4.2021

Careful

Costumer service is horrible. They do things via chat they do not have some one your can reach to talk to about billing. I followed their directions to cancel and they still charged me. My bank gave me back my money but they recharged and said that the bank investigate d and said it was valid when I contacted my bank they said no it was a recharge and promo needs to return it. They do not talk about accounts for 30 days which then they keep your money. They recharge untill they get payment and keep telling to talk to your bank. Use another product this one make your videos feel fake.

Vorteile

Easy to login On our computers and laptops.

Nachteile

Editting : no hold and drag which made things time consuming.

Antwort von Promo

Hello,
Thanks for reaching out and to further explain when a payment dispute is opened with the bank, we freeze use of the product until the banks complete their investigation. After the investigation is completed, if the charge is considered valid the funds are provided to our company and if the charge is reversed the funds are returned to the customer. After investigation, the banks deemed the charge was valid and we double checked to confirm they reviewed full evidence from both sides. For further clarification, I would suggest double checking with the bank on how they reached their result and if we can further help out just let us know.
Thank You

Beantwortet am 18.4.2021
Robin
Robin
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

4
Bewertet am 8.7.2021

Does not keep your data secure and horrible customer service otherwise great.

Horrible

Vorteile

video and music selection was good, ability to publish directly

Nachteile

They had a data breach, and my information is now possibly open to everyone. I cancelled my account and was still charged under the same email, but somehow Facebook login is a different account. Tried cancelling again and could not. Customer service was not helpful. I had to trigger a suspension on purpose to get my account finally canaceled.

Antwort von Promo

Hi Robin,
We would be happy to take a look into the account to ensure it is canceled for you. Please reach out to us at [email protected]

Thank You

Beantwortet am 13.7.2021
Verifizierter Rezensent
  • Branche: Animation
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.9.2019

The best video maker

Great experiences,
Promo made us pro with no video making experiences.

Vorteile

The simplicity to making and editing videos,
The calendar which made our life easy to get pre made videos.
The customer support very professional and swift service we are receiving every day,
The photo bank is one of the best i have ever seen

Nachteile

I love everything about it. everything is working as it should be.

Arika
Arika
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 15.12.2022

Video creation made simple

I have created a number of social media videos using Promo. The templates are well designed for social media video creation.

Vorteile

Promo is a very good tool to create social media videos. It has a lot of templates curated for social media use case. All the possible video dimension templates are available.

Nachteile

This is a tool to create basic videos. They should have option for creating animated videos as well.

Wendy
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.5.2019

Excellent products! Excellent services!

Excellent service! I had a last minute project due the day I contacted customer service and they were able to help me resolve a tweak in less than five minutes. They have fast, friendly service and are able to understand what you need, no matter how frazzled you are at last minute. Thank you so much for saving my project! :)

Vorteile

I love how user-friendly this software is. Whether you have to create an ad or a short video for an event, you can adapt the software to suit your needs. I've been using Promo videos for a couple of years and have just opened a new business that will benefit from this software.

Nachteile

Last year, there were less features that made it a little less accessible for what I needed. They have listened to their customers and added new tweaks and features to suit everyone's needs. If you see something missing, that you require to enhance your marketing, just let them know. I'm impressed!

Verifizierter Rezensent
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
1

4
Bewertet am 11.1.2022

Unethical conduct in billing

They dropped their price by about 60% because the rest of industry offered the same service for that price point.

They auto renewed us for the full price. Then when we said cancel it, they offered us a "discount" of the amount they never should have charged.

They asked if we wanted the discount deal or cancel, we said cancel. They said "too late" you missed the cut off, read our policy.

We are done. We will not do business with a company that acts this way. They got to keep our money but we are not using their service.

Vorteile

The ease and product were equal to others in the industry.

Nachteile

Their customer service and business ethics.

Antwort von Promo

Hi there,

Thanks for reaching out, and we would be happy to take a look into your account to help out. We were unable to locate your account.

Can you email our team at [email protected], and we will answer within a few minutes, our support team is here 24/7 to provide immediate support?

All monthly and annual plans can be canceled from within the billing section of the website if you decide not to continue.

Thank You

Beantwortet am 18.1.2022
Natalia
  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 27.10.2020

Great way to express an organisations identity and message.

Being a small business and always struggling with funding advertising and promotion I love that I have control over spreading my message to the world and being able to do this in a cost effective and creative way.

Vorteile

I love the fact that they listen when you suggest something. For example there used to be a limit on the number of videos you could create per month which irritated me. But now they are unlimited which is great. Sometimes I use make videos all the time - when I am feeling super creative - and other times I don't use it at all because I am just too busy. But other times I use it a lot.

Nachteile

In a perfect world I would like to be able to make longer vids and possibly put voice overs on them but as far as short sharp message vids go - can't beat this program.

Khurram
  • Branche: Rundfunkmedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 19.5.2020

Amazing fast way of video making.

It is really fun. I am getting in love with promo.com and with its customer team. [SENSITIVE CONTENT HIDDEN]. Amd more . They all take care of me like a famiky when ever i want help they are always here for me. Thank you pormo for excellent work.

Vorteile

It is amazingly fast to make video on promo.com excellent quality videos and photos to use. Good legal music to use. And excellent online customer service. I get help when ever i wanted and its amazingly fast costumer service i did not see anywhere else. I like promo because of its fair services.

Nachteile

Quality sounds ambience and music should be included more .it should be added more frequently. Same for video too.tampletes ,fonts style should be added more. Sometimes it looks like same thing when it comes to writing and tampletes. And should be added more ready made biographic content .if i want to make my biographic video so it should be ready made so i put my self and my work to get my biographic video ready in minutes ..i will be happy to see more varieties of videos in more category.i wish to see all these too soon.

Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 7.11.2019

Disappointing

I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you pay a monthly fee just to keep your credit is very shady and disappointing for a company I have supported for many years. I know most companies chase the mighty dollar I just wish some kept the same honest attitude they had when they started.

Vorteile

The software itself has come a long way over the years and is easy to use and gives you decent video content.

Nachteile

-The price has been steadily increasing.
-Customer service has been disappointing.

Antwort von Promo

Hi,
Thanks for your feedback/review and we would be happy to help out. All unused credits rollover with an active plan and we have several options including pausing the account if you require. All published videos remain yours forever. Can you email us at [email protected] so we can take a look at your account and help out with a solution that will help out.

Beantwortet am 11.11.2019
Sumit
Sumit
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 5.3.2020

Easy to use with amazing customer support

Vorteile

Easy to use ,intuitive user experience . Dose not require expensive product licenses. Reduced dependency of having a large team of professionals for video editing etc . Saves lot of time and help prioritize other important tasks . Best part is its support , which is always available 24X7 hand holding the user to solve any challenges right from helping them understand a feature or solving a billing issue.

Nachteile

You need a good processing power in your computer to run the system . While it works okay in low internet speed a system like latest MacBook Pro or Windows system with i7 and 16 GB ram is best for product.

212 Bewertungen

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