--- description: Reviews zu xMatters Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche xMatters mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: xMatters | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [IT-Management-Software](/directory/4563/it-management/software) > [xMatters](/software/168379/xmatters) # xMatters Canonical: https://www.softwareadvice.de/software/168379/xmatters Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/168379/xmatters?page=2) > xMatters ist eine cloud-basierte Vorfallsmanagement-Lösung, mit der Unternehmen jeder Größe die Identifizierung, Vermeidung und Lösung von IT-Problemen automatisieren können. Zu den Funktionen gehören dynamische Toolchains, Echtzeitbenachrichtigungen, praktisch umsetzbare Reaktionen, ein zentrales Dashboard, automatisches Routing und ChatOps-Räume. xMatters ermöglicht den Unternehmen, mit Teams per SMS, E-Mail oder Sprachnachrichten zusammenzuarbeiten. Die Überwachungsfunktionalität erstellt Helpdesk-Tickets direkt aus Warnungen und sendet Benachrichtigungen über Konferenzbrücken. Mit der Benachrichtigungsverwaltungsfunktion können die Nutzer die Intensität von Warnungen einschränken und Geräte blockieren. Darüber hinaus können die Unternehmen mit dem Zeitlachsenoptimierungssystem den gesamten Vorfallsmanagement-Prozess analysieren, von der Ticketerstellung über die Zuweisung an einen Vertreter bis hin zur Bereitstellung einer Lösung. xMatters lässt sich in verschiedene Drittanbieteranwendungen wie Microsoft Teams, Slack, AppDynamics, Bitbucket, Cisco Webex und Salesforce Desk integrieren. Das Produkt ist im Rahmen eines monatlichen Abonnements verfügbar und der Support erfolgt per Telefon, Dokumentation und Online-Helpdesk. > > Bewertung: **4.6/5** von 141 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 141 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Everbridge - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 9,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Irland, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Felder - Anpassbare Vorlagen - Anwendungsmanagement - Aufgabenmanagement - Benutzer-Management - Berichterstattung und Statistik - Chat / Messaging - Compliance Management - Dashboard - Dashboard-Erstellung - Daten-Import / -Export - Disaster Recovery - Drag-and-Drop - E-Mail-Benachrichtigungen - Einmalige Anmeldung ## Integrationen (32 insgesamt) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... und 17 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IT-Management-Software](https://www.softwareadvice.de/directory/4563/it-management/software) ## Ähnliche Kategorien - [IT-Management-Software](https://www.softwareadvice.de/directory/4563/it-management/software) - [ITSM Tools](https://www.softwareadvice.de/directory/4296/itsm/software) - [Website-Monitoring Tools](https://www.softwareadvice.de/directory/4550/website-monitoring/software) - [Incident-Management-Tools](https://www.softwareadvice.de/directory/4577/incident-management/software) ## Alternativen 1. 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I feel like the product is good but not superior to its competitors at the price we pay. > > Overall the product has functioned as expected. We mainly use it to alert and notify our sales reps during market event of appointments. ----- ### "Innovative" — 5.0/5 > **Juan** | *25. März 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like that it notifies the destined person when an issue or problem comes up > > **Nachteile**: Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us ----- ### "1st run at xMatters" — 3.0/5 > **Tony** | *17. Januar 2017* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy of use. > > **Nachteile**: Setup time for operational use. > > Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours \& just completed the QA setup. We have yet to address LDAP \& SSO. So far everything is testing clean in QA. ----- ### "Vital tool for on-call support and gathering techs for troubleshooting conference calls" — 5.0/5 > **Lee** | *10. Januar 2017* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Flexibility in use, support is quick to respond, xMatters continues to add features through frequent updates to the instances > > **Nachteile**: We had to rely 100% on having their techs write the integration between our ticketing system and xMatters, which makes us reliant on them for any corrections/updates. This is likely due to our ticketing system - I can't speak to all implementations. Also, there are some functions we used to have with the on-premise version that we don't have anymore in the cloud solution. This is not an insurmountable issue, but we did have to make some accommodations. > > We use xMatters primarily as an extension to notifications coming from our ticketing system. We also use its form-based notifications to send out invitations to join a conference bridge for troubleshooting situations. The integration from the ticketing system to xMatters On Demand (their cloud solution) was made difficult by the lack of a true outbound API from our old ticketing system. Regardless, xMatters has technical experts who were able to make it work. It took some trial and error, but the interface is based on Javascript so they were able to make quick code changes as needed. Our technicians are able to login to xMatters and configure their own devices, and determine how they want to be notified, and even set timeframes for devices. The team leaders are able to define complex shifts and coverage times for our on-call groups so that the right on-call tech gets notified during the proper time of day. This includes the ability to configure schedules for users in different time zones. There is a learning curve for the group "supervisors" to figure out how to set up the on-call shifts, but once they grasp the ideas of shifts and learn to use the calendar feature, it all makes sense. We are also able to leverage the use of groups-within-groups, where one group of technicians acts as the triage team for multiple groups. This allows one team to handle simple incidents and requests, allowing the Level 3 technicians to focus on project and development work without being interrupted by simple service requests and routine incidents during the day, while still allowing them to be available when needed for after-hours on-call support. We are also using xMatters form-based announcements, whenever it's necessary to send out a notification to a larger distribution of technicians, typically providing information about joining a conference bridge. We can either use xMatters' conference bridge or our own 3rd party conference bridges. The forms feature allows us to build fill-in-the-blanks forms without having to write code. Also, forms can be saved with certain fields and drop-down selections already determined, creating "scenarios" that we can use over and over. We're still in the early learning stages of the forms capabilities; xMatters also offers integration capabilities that we haven't leveraged yet. For example, we should eventually be able to trigger messages that make calls to 3rd party systems using their Integration Builder features. ----- ### "Excellent level of Customer Service" — 5.0/5 > **Burdell** | *20. Januar 2017* | Luft- & Raumfahrt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: User friendly > > **Nachteile**: \* No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production. This has been a nightmare for me because sometimes I'm not aware of these Updates and Maintenance until they are being implemented. I realize these changes are usually seamless however my organization has requested that I submitted a CR in advance for all Updates and Maintenance. \* Groups can not easily be exported from Non-Production to Production. > > The xMatters staff continuously offers us a high level of Customer Service. When I have contacted Rennie Chen or the Support Team (Kim Jue, Jason, Wong) I have always received excellent customer service. They diligently work with me to resolve any issues and answer any questions I might have. They also explain to me in detail the resolution for my issues. When I contact this team of professionals, I know any issues I'm experiencing will be resolved in a timely and efficient manner. I have enjoyed working with this team over the years. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/168379/xmatters?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/168379/xmatters) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Strukturierte Daten