REACH

Vorteile

Reach is very friendly. It having mobile access,this integrated with third parties.Best advertising platform for companies

Nachteile

The customer support is poor in some cases

Vorteile

Reach has made our implementation of digital signage simple and easy. The support team is great to work with, always responds within the hour, and eager to help. One of the biggest things I like about the platform is the simplicity of it. As we are new to the digital signage platform, the ability to upload department specific content has been a breeze.

Nachteile

One of the features that would benefit our usage of Reach would be premade templates. Some of our admins are hesitant of building content because they are unsure of where to start. Having ready to use templates would give them a starting point and an idea on how to layout their content.

Vorteile

This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Nachteile

We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

Vorteile

The ease of use. The built in tools to create announcements are simple and uncomplicated. The support team is attentive and communicative.

Nachteile

I originally chose this product over the other provider because it offered a Facebook Live feature that is no longer available. It does not look like this feature is being reinstated.

Vorteile

REACH has allowed our school district to communicate to our community in an efficient and stylish way. The best feature of this software is its video integration using video files and YouTube links. We have been able to include full video programs into our graphic message board.

Nachteile

We have had issues with the social media layouts and integration. The software includes URLs that might be included in a Facebook or Twitter post.

Vorteile

I like the image display and the updates. Our ambulances look great on the monitor and it is the first thing people see when they walk in. The combination of the images with the scrolling updates looks very professional and helps with communication within the company.

Nachteile

The software is very easy to use. I don't know of anything I would list as a negative feature.

Vorteile

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Nachteile

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Vorteile

The implementation team at Reach was fantastic, they worked with me to create a beautiful layout that is easy for me to maintain. The interface is intuitive, and updates are quick and painless. The fact that the system is cloud based has saved countless trips to the office, when quick updates were needed off hours.

Nachteile

I honestly have not run across a "Con" for us.

Vorteile

I like the variety of applications available, for instance, weather, time, date, social media feeds.

Nachteile

Moving to the Playlist and Media Library was a good switch in order to allow us more flexibility in building slides, however it is more complicated than the slide building we were using previously. It would be nice to toggle between the two build capabilities to allow more staff to create and edit slides with less training.

In Betracht gezogene Alternativen

Warum REACH gewählt wurde

Gründe für den Wechsel zu REACH

Vorteile

The customization on all fronts plus great customer support.

Nachteile

Unable to segment info across multiple TV locations within the same building without investing more into product. We just don't have the budget.

Vorteile

They are friendly, easy to get in touch with when you have an issue. Very patient teaching us how to use the program.

Nachteile

I haven't found anything. Maybe a live chat box would be cool to add.

Vorteile

Easy to use and a great value for the money. The Reach Team is great to work with.

Nachteile

Not really a con but I'd like to have access to as much stock content as possible. Stock Safety slides, etc.

Vorteile

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience.

I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Nachteile

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free.

Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability.

I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

Vorteile

I like the ease of use and the quickness that I can post something to multiple signs in multiple locations. Our former provider was one with very good software and REACH had a slightly different approach, but one that made sense and allowed me to manage our signs more efficiently. They are very responsive to user feedback and it show in the software.

Nachteile

Honestly very little. No complaints from my side.

Vorteile

We really love that we were able to make our boards in the building digital with this software at a cost that was not a huge increase to the condo. The ease of use of the software and that it is online allowed our board to manage what was on the board and to make sure it was appealing to owners and residents.

Nachteile

I wish there where easy template layouts that we could use and that you offered backgrounds for these templates.

Vorteile

Managing all of our signage from one computer is awesome. Live updates are so easy. There are so many prebuilt templates available that I hardly have to design anything from scratch.

Probably my favorite feature is the interactive polling. All of our clients think it's so cool to walk by and participate in a poll or survey, then see the results later displayed on our boards.

Nachteile

Occasionally there is a hiccup with the syncing. But it's extremely rare and nothing a quick hard reset can't fix.

Vorteile

The REACH software allows for content to be easily updated from various platforms, which has been extremely helpful in displaying media that has expiration dates.

Nachteile

Every so often the players will freeze and are not able to be accessed through the administrative dashboard. A hard reset needs to performed and they are back up and running within a minute or two.

Vorteile

We had a basic one-screen service for multiple years and upgraded our wall screen to REACH just a few weeks ago. Installation and ordering was easy with the help of our contact, [SENSITIVE CONTENT HIDDEN], who helped us every step of the way from design needs, installation, ordering, billing, and training. [SENSITIVE CONTENT HIDDEN] listened to our specific needs and was able to customize our program to be EXACTLY what we need for the present and for the future. When we thought we had the wrong cords for installation (which we didn't...our mistake), she was willing to send the correct ones overnight. She was willing to go over and above for us. This has been a consistent trend in all of my dealings with REACH. HIGHLY RECOMMEND!

Nachteile

The only thing I would change is the design tools. These aren't always easy to use. The best way to get around this is to design in another program and upload an image instead.

Vorteile

Being able to use and create from the software wherever I am. It is a MUST to have access and functionality from anywhere.

Nachteile

I am not always able to find my playlists as easily as I would like. Need clear ways to get to loaded layouts.

Vorteile

If I'm pressed for time, I can quickly pull from high-quality, pre-made templates and sign options. If I have time to make my own signs, the menu of colors, backgrounds, fonts, and animation features allow me to be creative.

Nachteile

It would be very helpful if each font name was shown in the actually font; this would make it easier to pick from the list.

Vorteile

It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Nachteile

The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is.
Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

Vorteile

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

Nachteile

I have not found anything yet that I do not like about this software.

Vorteile

It is user-friendly and makes it easy to create announcements with high visual impact. I love having easy access to stock photos and also having the option to easily upload my own photos.

Nachteile

The new template is slightly more difficult to use than the old one, but that may just be because I am not used to it yet. The more user-friendly, the better!

Vorteile

I love the easy to use templates, the easily located stock photos, user-friendly graphics and interface. Excellent customer service and technical support.

Nachteile

Nothing! We have not found any drawbacks or problems and are extremely pleased with this system.

Vorteile

It makes communication with our over 1,000 residents easy and quick. I add one document, photo, text box and all of our residents can see it instantly.

Nachteile

I'm still learning how to integrate music into the system.

Vorteile

Easy to install, setup and maintain. The simple interface on using different calendars and layout templates. LOVE the fact that we do not pay for new/revised template creation!!

Nachteile

Having to call to register each player during setup.

Vorteile

All-in-one management platform for our campus signage needs.

Nachteile

Not all information is available on theie website...requires conversations with their tech support folks to figure out the best way to handle certain situations (such as multi-monitor displays).

Vorteile

I love the ability to create our own custom graphics and add them to our Reach screens. The screens look so professional and consistent throughout our buildings. We have six facilities with screens, and I like being able to manage them all from one place. We've been able to step up the promotion of our products and services while saving time and money.

Nachteile

So far, it's been a great experience. I don't have anything to add here.

Vorteile

The application was easy to setup for multiple devices that are located across our national network of distribution centers.

Nachteile

It would be nice to have more built in applications for showing previous days results for sports teams.

Vorteile

We liked the simplicity of web portal, the playlist management and the remote management of our devices. Their support is also very good.

Nachteile

Once in a while we need to reinstall the application on some devices.

Vorteile

I like the fact that you could demo the product before purchasing, it's user friendly, you can schedule training, I love the layout of the product. Response when you need help is available and timely. There's just so much I love about this product!

Nachteile

In the filter status I like to be able to see what I have scheduled because sometimes I'm asking myself did I schedule something. I schedule my events at least 2 weeks in advance.

Vorteile

I like that I can set the time a posting shows on REACH.

Nachteile

I am unable to insert a posting where I would like it and that would be helpful.

Vorteile

Mi piace del software le integrazioni von molte app o altri software e la semplificazione della messaggistica

Nachteile

Ho provato la prova gratuita trovo Reach un buon software non trovo difficoltà

Vorteile

We use Reach Digital Signage to announce our weekly colloquium. Also We announce Graduate employment opportunities, Award nights, Screening of special seminar related to our department etc. I could announce it all easily and faster with the help of Reach digital signage. It has option to add start, end date with start and end time. I like that you can add multiple slides and decide content duration.

Nachteile

It does have preview option which should give you preview of the screen on your laptop/desktop. But This preview option doesn't always work.

Vorteile

The tool makes handling document management as well as signing electronically is easy

Nachteile

No serious flaws experienced while using REACH

Vorteile

very easy to use
not user friendly if you have any time of logo, animated logo, xmas messages with short video or gifs etc..

Nachteile

I have over 2000 contacts/Clients on my iphone. Online reviews seemed helpful - but now that I have used it - its not at all designed for my business.

I wanted to send out short holiday gifs, or property photo gifs, short video, or messages with my logo on them.
Beware, Image attachments DO NOT work with the auto send option. You have to click to send each one.

And, beware - if you do not toggle the Fully Automate to ON in your settings (btw- not mentioned in the directions) it Will clog up your emails and texts.

Perhaps this is designed for small group use and standard flat messages. But I can email that kind of boring stuff.

Vorteile

We have been using Reach media for many years and really liked the web portal.

Nachteile

We didn't like the digital players we kept having to reset them and reboot them. then we switched to firesticks and encountered issues with the app just not starting. lots of frustration working with the product.

Vorteile

C'est un logiciel qui vous permet de faire évoluer votre entreprise sur les réseaux sociaux J'aime la façon dont on peut planifier les graphiques ça me permet d'offrir à mes clients plusieurs types d'optionsREACH est un logiciel très fiable je le conseille à tous si éventuellement vous souhaitez faire connaître votre jobs ou commerce En plus de ça c'est même pas chèr

Nachteile

Les configurations de REACH sont très compliqué sinon j'ai pas eu d'autre problème

Vorteile

REACH offers a number of different player options. We've used the built-in support for Amazon FireStick devices to serve as players.

Nachteile

No complaints with the REACH Media system.

Vorteile

I like the automation of displays in that start and stop times can be chose as well as one drive linking.

Nachteile

I can think of nothing that is a con regarding Reach.

Vorteile

Reach is a great digital signage company. It is very easy to use. customer support is very good and quick response.

Nachteile

I didn't notice any negative thing in reach. everything is good it having the feature of video sharing and link sharing with other third-party platforms.

Vorteile

Reach is easy to use, and I really like the Media Library.

Nachteile

There is nothing that I do not like about Reach.

Vorteile

I like that our REACH display is just "plug and play". It displays our facility schedule on it, and it updates as events pass and loads upcoming ones. We have static logos on the bottom off the screen under the schedule. It looks great and incredibly professional in our lobby. We are happy to have something so custom to our branding.

Nachteile

REACH feels intimidating when setting up any changes to the display. We occasionally display "Welcome" signs to teams visiting our sports facility, and I always dread having to prod around to get it to display right without screwing something up. I haven't actually had problems with it, but I definitely err on the side of caution and I only trust technologically very specific staff to use it.

Vorteile

I like the quickness of being able to post

Nachteile

I don't like that I have to convert files to image.

Vorteile

The best thing about the software was being able to quickly and frequently communicate with our clients, which was a large group of people all at once. It made our networking connectivity a lot easier especially when it came to advertising for a sale or update. Their customer service department was great as well.

Nachteile

We would have kept Reach but our owners decided to change to another software for our salon and Reach wasn't compatible just yet. I am sure they will be in the near future as they grow.

Vorteile

I had no pros working with this product, unfortunately. I switched all 300 screens to another platform.

Nachteile

They have hidden fees that are not told until after you try it and want to sign up. We wasted valuable time as we had a budget, and the fee was 350 for set-up, which was never discussed in several conversations. No other platform has that fee. The designer was not good at all. My 3rd Grader could have done better. Not worth it for the 350. Runnnnnn. They are so many options that do not change that.

Vorteile

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Nachteile

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Vorteile

Overall ease of use, with little training required. The overall layout is visually appealing.

Nachteile

After using the software for about two months, I have no real cons, but instead a couple of suggestions. 1) I frequently have the REACH site and an Excel window open on one screen, with the windows reduced to the data being transferred. When a new calendar event window opens, it is fixed and cannot be moved, which greatly restricts window size. Please consider making the event box moveable as a click-and-drag; 2) Within the same new event calendar box, there is a button for more details, but the only addition is adding location. I think the original box could be slightly increased or tightened up to have location on the main screen; 3) When uploading new media library assets, it would be helpful if there was a crop/zoom function make the asset more readable or focus the content, and if it would be possible to have the option to have an asset scroll down automatically if the asset content exceeds screen height (Calendar events scroll just fine). Thanks

Vorteile

Loading graphics and video and scheduling them to appear when wanted is key. This is easy with Reach. The display looks great and we love it as a communication tool throughout our departments.

Nachteile

It may be more specific to our use, but if a graphic is assigned to multiple locations and you wish to change that to only one or two locations, it is easier to remove the graphic entirely and then start over than to go through the system and remove from each location. This is my only current issue with the software.

Vorteile

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Nachteile

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?