Delighted

Vorteile

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Nachteile

Not much. I couldn’t t find much wrong .

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Vorteile

Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.

Nachteile

I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Vorteile

It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps.

Nachteile

Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query.

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Vorteile

It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.

Nachteile

I don't dislike anything from delighted!

Vorteile

It has all the features that are needed to obtain customer feedback.

Nachteile

I am currently very happy with the purchase.

Vorteile

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Nachteile

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Vorteile

I have been using delighted for quite a while now and it goes without saying, this is the best customer feedback platform I have ever used. My customers and employees can now air their concerns on products, services, and work related issues on a platform that is both fast and reliable. I am very DELIGHTED as an adept user of this platform.

Nachteile

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection. Other than that I'm quite sure there is a solution for this.

Vorteile

I like how easy it is for me to collect feedback from my readers

Nachteile

There is nothing I dislike on this website :)

Vorteile

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Nachteile

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Vorteile

I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey.
You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform.
They also keep adding features with time.
Plus support and customer service is epic and fast!

Nachteile

I just wish they had more options to create graphs.

Vorteile

I loved the look and desing of the Delighted's whole interface. It allowed me to customize the survey exactly the way I needed. I just switched from google to Delighted.

Nachteile

There is actually not much I can complain about, just wish the server speed would be a bit high.

Vorteile

very easy to set up surveys. Customer support was very quick to respond.

Nachteile

I don't have any complaint since this is my first time using your product

Vorteile

The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.

Nachteile

Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.

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Vorteile

The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed.

Nachteile

While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others.

Vorteile

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Nachteile

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

Vorteile

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Nachteile

It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.

Vorteile

Easy to use, very helpful staff. Does one thing, and does it perfectly.

Nachteile

Would like easier integration with our systems without a tech lift on our end. Needs better search

Vorteile

Delighted is easy to use and easy to implement. Best NPS software value for the money.

Nachteile

There is not much that the team did not like about the software.

Vorteile

The tool automates well with Zendesk and requires no technical coding- Zendesk integration is the best about this tool. You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product

Nachteile

The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application

Vorteile

I like ease of use, ability to see live results and feedback from customers, and filtering capabilities.

Nachteile

I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration.

Vorteile

This tool is easy to use and can be integrated into native applications and websites using the SDK and API, it has a good user interface that makes it easy to access customer feedback and time stamp shows you when the feedback was submitted by the client

Nachteile

Integrating into native applications requires technical knowledge in coding but you can bypass the cost if you use Zendesk since it has open integrations with Zendesk

Vorteile

The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option.
The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy.
survey via link and email is also available.
Report with pivot table explains all the review. It is very elaborate.

Nachteile

The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.

Vorteile

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Nachteile

The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.

Vorteile

They make it dead simple to collect NPS scores from users, with a very simple API and javascript call anywhere in your web app's experience.

Nachteile

The biggest drawback is that you can only do NPS, and the prompt is very inflexible in terms of style and presentation.

Vorteile

Many thanks to [SENSITIVE CONTENT HIDDEN] who answered my question regarding Alerts and an odd error message. I was able to remove old email addresses of employees who no longer work at my company and updated the correct addresses. Thank you for your prompt reply and cheerful reply. I work as the Manager for my customer support team and I know how important these factors are for customers. Two thumbs up!

Nachteile

Not super intuitive as to where to find my plan/package information.

Vorteile

We integrated the tool into our Zendesk just to understand how customer feel about our services and products, where an automation is sent a day after marking the ticket solved. It has a good user interface

Nachteile

The tool is too expensive for smaller businesses to use, but except pricing, the tool works well on automations and manuals

Vorteile

I like that it integrates with Slack and you can solicit reviews from within your app or via email blasts. It's also nice to see responses from customers 'With' and 'Without' comments. Comments are where it's at!

Nachteile

I like everything about Delighted, I wish there were more out-of-the-box integrations but we can develop integrations with the API.

Vorteile

Great reporting and really easy to deploy and use ongoing. customers understand its features and functionality with no additional tuition, and results displayed really well and easy to understand

Nachteile

nothing - it is all great, tbh. Easy to deploy and use.

Vorteile

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Nachteile

Would like better data integration, both to send surveys and to add response data into our system.

Vorteile

I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data.

Nachteile

Nothing that I can think of. It has the features I need!

Vorteile

Form automations helps us understand how customers feel about our customer support service since we integrated the tool into ZENDESK to send automatic survey

Nachteile

The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills

Vorteile

The functionality that you get for the money you pay. We needed:
- Flexible reporting - to be able to segment customer feedback by custom properties
- Visibility - to give full visibility of customer feedback across the business (Salesforce/Slack integrations)
- Automation - to trigger surveys based on product and customer events

Delighted was the only tool I found that would let us do this at a reasonable price.

Nachteile

No cons, but it would be great to be able to report aggregated stats across projects.

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Vorteile

Great graphical interface, easy navigation and configuration and multi language support.

Nachteile

Not really a con but I’d love to see a way to embed reviews.

Vorteile

I love using Delighted. It's the easiest way to get feedback from your customers. I love the Slack integration that allows us to quickly follow up with customers.

Nachteile

We've faced challenges integrating with our marketing systems, but they do have a simple salesforce integration that might work for less complex data systems.

Vorteile

Delighted is extremely easy to setup, use and collect NPS scores. Love the UI.

Nachteile

Limited integration options. Sending data to necessary tools would be a little difficult.

Vorteile

Survey automation is so awesome and a cool feature, you can customize questions to understand how customer feel about customer services. Responses help us in product training and improving services

Nachteile

The software is so easy to use, except that it is so expensive to use for smaller businesses and this in return may affect the ROI

Vorteile

It is easy with open integration with Zendesk which we use the understand customer satisfactory each time we resolve the ticket of the clients, the tool send a survey helping us serve better clients

Nachteile

Support is only available on premium version which the premium version is so expensive for smaller businesses to use

Vorteile

It is tremendously simple to implement but rich with insights. Plus Delighted easily integrates with plenty of programs so you can segment your customers for maximum revenue benefit

Nachteile

Don't really have anything negative to say, Delighted is amazing

Vorteile

Data it provides within Delighted's dashboard. Account Manager assigned to us has been speedy and very helpful.

Nachteile

Integration capabilities, we have been trying to automate our NPS send process with SalesForce and have run into some issues.

Vorteile

It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features.

Nachteile

It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers.

Vorteile

Delighted takes the complex and makes it simple to execute. And simple is powerful, because it is easy for the customer to take action. It requires little time and organizes everything for you in one place.

Nachteile

My only wish is you could switch from different types of surveys within your account without having to start over at square one.

Vorteile

EXTREMELY easy to use. There is essentially nothing that is required to learn or any heavy lifting required to begin implementing NPS.

Nachteile

I'd like to see a bit more intuitive use via integration. Allowing certain triggers via marketing automation tools to send out the NPS would be very cool.

Vorteile

The thing I like most about this software is that it is SO easy to use and navigate. Everything is laid out in a very easy-to-use way.

Nachteile

I have not encountered anything so far that I do not particularly like about this software. So far it has been great and easy to use!

Vorteile

Live feed of customer responses, very easy to use and toggle between filters. Love the trends feature.

Nachteile

Some filters disappear or are limited when using the integration with Shopify. Wish there was an easier way to filter with the integration.

Vorteile

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Nachteile

No cons really....options to customize and export the graphs would be helpful.

Vorteile

Delighted's free plan enables you to send survey's to a limited number of people each month. This is more than what other NPS software offers (generally they will only offer a small trial period then lock you out until you pay)

Nachteile

It's hard to work out how to survey existing customers already in the database. I had to reimport them.

Vorteile

For SaaS product, implementing NPS form to collect feedback from users was extremely easy and straight forward with less than an hour of integration time.

Nachteile

Some template questions to help newbies setup their survey would be nice.

Vorteile

I like that we can easily get feedback from customers and import/export lists of emails to send surveys to.

Nachteile

I do not like that the link we generate to send from our own email does not track who wrote the review.

Vorteile

Easy to use, great user experience, free trial is super helpful, works as it should, I'll be recommending.

Nachteile

Not much to complain about, I think an easier automation setup during the trial could be beneficial?

Vorteile

I love how simple and intuitive Delighted is. I easily figured out how to create and launch my first NPS campaign in less than 5 minutes. It's a powerful tool that quickly launches your campaign and collects and organizes your responses. It allows you to tag responses and sort on these tags, enabling easy slicing and dicing of your data.

Nachteile

The software has a monthly fee, however we only run NPS surveys once a quarter.