Dynamics 365

Vorteile

I love this because we use planning of the workflow is very secure and simple. Performing automation is very efficient with their Mobility, apps work with app OS platforms. Activity logs are maintained very accurately. Also, their support is exceptional. They take each issue with good consideration. I have opened a couple of tickets and got them resolved with their documentation itself.

Nachteile

The only con that I found in this software is that the workflow is very complex. Trained staff is required. Need to learn from their official documentation. This is deployed on Cloud so there are many SAML SSO Authentication for which we need engineers to manage the system. It requires an old and known person to troubleshoot the incidents.

Vorteile

All the different software are in one place with one log in. Just click the necessary and get the things done.

Nachteile

I don't find anything that I dislike about Dynamics 365.

Vorteile

Has potential. Correct workflows not enough talented people to back up implementation

Nachteile

Everything is a work around. I do position management and the software does not work at all. So many drawbacks and we have to do budgeting and forecasting manually

In Betracht gezogene Alternativen

Warum Dynamics 365 gewählt wurde

Gründe für den Wechsel zu Dynamics 365

Vorteile

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Nachteile

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Dynamics 365

Vorteile

It is very easy to use the software and very affordable. It does most of the work for me and saves me a lot of work.

Nachteile

Sometimes the system malfunctions, which can be a problem, and editing some data takes too much time and effort.