Zonka Feedback

Vorteile

I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities.

I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price.

Nachteile

There have been no issues adopting or major features missing.

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Vorteile

I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

Nachteile

The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

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Vorteile

It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well!

Nachteile

None really. It fit all of our needs that we had and the salesforce integration was perfect.

Vorteile

The free plan worked well and I used my survey without any problems.

Nachteile

Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!

Vorteile

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.

The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.

The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.

Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

Nachteile

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Vorteile

(big things)

- Intuitive and easy-to-use design.

- A lot of templates that are very well prepared.

- SMS sending ability - I didn't check it but is it WOW option in LTD.

- A lot of integrations!

- Promising roadmap!

- Very nice and fast communication with the support on the chat.

Nachteile

(small things ;))

- Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).

- If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

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Vorteile

The ease with which you can develop a survey and distribute to customers

Nachteile

The data analytics provided is okay but does not meet the needs of our organization

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Vorteile

Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

Nachteile

The export of data need little more flexibility to play around and derive 360 degree information.

Vorteile

The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.

Nachteile

There is a small learning curve for the customization and implementation components, but that's hardly a negative.

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Vorteile

Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform

Nachteile

At this time, I can't think of any significant cons. The platform met my needs and performed as expected

Vorteile

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Nachteile

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Vorteile

Grâce aux modèles extrêmement utiles et bien pensés de Zonka , j'aime pouvoir créer une enquête de collecte de commentaires en quelques minutes plutôt qu'en quelques heures .J'aime l' idée que le créateur du formulaire puisse être simple mais vraiment efficace et puissant lors de la création des formulaires pour recueillir les commentaires.L'une des meilleures idées du marché est l' étude Net Promoter Score de style Zonka .J'aime aussi que Zonka ait une fonctionnalité qui permet des sondages hors ligne .

Nachteile

Rien pour le moment.L' outil était vraiment incroyable pour mon équipe de marketing et d'exploitation .Très rapidement et facilement, nous avons pu mener des enquêtes de recherche .L' équipe est également utile pour la mise en œuvre et l' expérience est excellente. Mais j'espère voir une marketing pour zonka

Vorteile

Many things!

Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription).

White label domain is supported and the set up was very easy and straightforward.

You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor.

Nachteile

Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close.

Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch.

Vorteile

I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful!

Nachteile

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid!

Vorteile

- I love that you can create custom surveys very easily through their site/dashboard
- You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback
- It’s also great that you can white label your surveys, so they come from your domain
- CNAME records were clear and very easy to set up
- Conditional logic can be added to survey questions
- There are pre-made surveys you can use to get started
- Multiple language options are a nice touch
- You can also have different surveys for different office locations, which is convenient
- You can create different survey styles to get the level of feedback that you want

Nachteile

- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually.
- You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it)
- The animation between questions is a little lacking
- Background options are a little limited

Vorteile

I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

Nachteile

Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

Vorteile

I have prepared a large-scale study with the help of Zonka. It has been a swift experience and I can see many other use cases that I will be able to put in place with the help of Zonka. Contrary to other tools, the analytics is included in the membership and it excellent. I can only recommend this to other Sumo-lings!

Nachteile

The capability of formatting text on each screen is an area that Zonka can improve

Vorteile

There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research.

Basically, an excellent tool for capturing data.

1. Highly user-friendly
2. Increased my response rate - since the surveys look oh-so-good
3. Easy to configure
4. Can run unlimited surveys together
5. Any question types can be added
6. Can upload images - comes very handy for me in surveys
7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well
8. Reporting is great (I already mentioned)

Nachteile

I cannot think about anything I really dislike. It's my favorite surveying tool so far!

Vorteile

Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast.

Nachteile

There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time.

Vorteile

- Super easy to set up on our own
- Can completely customize for different needs with any type of questions which works great for multiple teams
- The reporting is good - can filter most results and schedule and download the files for team reporting
- We have also recently started using this for client feedback as well by different teams

Zonka Feedback has really helped us streamline our feedback management at our company!

Nachteile

We haven't faced any issues in the software yet.

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Vorteile

Zonka is a solid tool to obtain feedbacks from customers.

I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka

I like that the builder can be minimalistic, yet very effective and powerful to design feedback collection forms.

The Net Promoter Score style survey of Zonka is one of the most handsome design in the market.

I also like that there is option in Zonka for offline surveys - can be installed in touchscreen / Ipad to put in kios for offline customers feedback. This is a rare feature.

Nachteile

I hope that Zonka can provide an online survey report result - rather than the current PDF download. That can be helpful in case I want customers to have a live view of the results (like a poll)

Other than that, I am mostly satisfied with Zonka Feedback for my customer survey tool.

Vorteile

Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform.

Nachteile

A few of the things I miss on the platform:
- Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically)
- An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions)

Vorteile

The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics.

My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback.

It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.

Nachteile

I'd more visibility on the feature roadmaps. Just to be able to align myself to what's in store.

Vorteile

1. Predefined surveys and options to use different languages for setting up the survey. Loads of templates to choose from.
2. Easy to integrate with the existing IT framework. Real-time capturing of feedback from visitors and sync in the server through wifi/data.
3. Different modes of usages, mobile, tab, email, apps, weblinks

Nachteile

Some reports to introduced new, for better analysis

Vorteile

I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with [SENSITIVE CONTENT HIDDEN] about what is on their roadmap (explanation below), it was a must-purchase for me.

It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's truly on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image.

Nachteile

It's not a current feature, but I am excited about something on the roadmap: Conditional redirect. This would mean that in your survey, if a customer rates you a 4-5 out of 5, you could redirect them to your chosen site (Google, Trust Pilot, etc.) and they would be asked to submit their review there. To me, this is incredibly valuable because it turns Zonka into a reputation marketing platform. Once they implement this feature, it will no longer be a 'Con.'

Vorteile

Ease to set-up. Instantly shares the feedback with the Team members.

Nachteile

Nothing Specific.

Dashboard can be dynamic to make it more effective.

Vorteile

There is more:
1. Very fast loading of surveys
2. Perfect look in mobile
3. Supports special characters of my language (Slovak)
4. More ways of sending (sms, email, web)
5. The widget can be placed in different positions of the page
6. Pleasant user environment

Nachteile

At first I was discouraged by the slightly higher price, so I tried a 2-week trial version. But the results surprised me and then I bought Zonka Feedback.

Vorteile

Muy fácil de usar e implementar, me gusta sobre todo la conexión con HubSpot.

Nachteile

El diseño quizá es un poco feo, pero bueno pienso que es algo fácil de mejorar y no es algo que impacte al uso de la herramienta

Vorteile

The ease in creating surveys and the ability to use templates.
You have videos and tutorials that allow you to use the product right away.
The possibility of use online, offline and flexibility in distribution to be able to use it in all contexts.

Nachteile

The plan I have chosen does not include translation and working in other languages ​​besides English is an option that speeds up the use of the tool. On the other hand I can translate by myself the necessary parts so it is half a problem.

Vorteile

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset. I also love the automations. This is especially important for our team as we scale. It ensures we maintain and increase quality while increasing volume.

Nachteile

I would love to see an integration with Encharge!

Vorteile

Zonka feedback is definitely not your everyday feedback collection tool. It has lots of robust features, the platform itself is very intuitive and offers great value for the price. What i love:

- Conditional logic & automations
- You can import contacts you already have to send surveys to
- Create tags for responses, enabling to filter those responses
- Add tasks and create custom alerts to follow up with certain responses
- Shopify and other premium integrations to import / export you leads / contacts
- Exciting features to come outlined in their roadmap

Nachteile

There are a couple of things that i think could be improved such as the overall survey design layout, more font options and a preview mode for mobile, tablet and desktop while editing.
Also, some video tutorials will help to get through and understand more in-depth the features offered.

Vorteile

There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey.
The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized.

Nachteile

Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep!

Vorteile

Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.

Nachteile

No cons as of now. I’m pretty happy with Zonka Feedback and recommend it.

Vorteile

Easy of use, customization flexibility, api and customer support

Nachteile

until now I have no complaints about the product.

Vorteile

The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

Nachteile

Nothing to be honest it's a solution I believe that is impacting the industry at a pace it should be.

Vorteile

Zonka Feedback is very easy to use and open to customizations - helps a lot when you need to produce quick surveys for different scenarios (which is something we have to do most of the time). Plus, it's low-code and device friendly, gives us a lot of space to switch between iPad/phones/computers whenever needed.

Nachteile

It worked out good for us - the features, the usability, the interface.

Vorteile

The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

Nachteile

Not all the comments can be downloaded in the pdf.

Vorteile

taking offline surveys, and customer service

Nachteile

restriction on number of device logins, and an admin can delete an account owner- which can create problems with viewing billing and canceling

Vorteile

After looking into the Zonka, I believe there is too much potential. Our team was looking for a similar platform in the past months and we were happy to come across Zonka.
I personally like the Whitelabel features, and the different multichannel touchpoints based on the application. I am yet to discover the different integration but in principle having Zapier and Google Sheets allows our team to readily bring Zonka into our toolkit. We are deploying in the following weeks an internal satisfaction survey for one of our clients. We will run it through Zonka and will share our thoughts based on our first experience.

Nachteile

I have not found a way to tweak the text design. Some times the text looks shifted.

Vorteile

- Survey logic is easy to understand
- Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers.
- SMS quota included which is very good for what we pay.

Nachteile

- The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully.
- File upload form is not here. It will help to create more powerful surveys.

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Vorteile

The dashboard is very clear and there are many different types of question types. This makes it easy to create extensive surveys. The many embedding options and integrations (Zendesk, for example) made it really easy for me to add my first survey created with Zonka Feedback to my existing workflow. Especially in the example with the link to Zendesk, I really like that Zonka Feedback automatically links the answers to the respective ticket from Zendesk. This way, you know which ticket a user has given feedback on and can respond to it directly. This is displayed both in the Zonka Feedback dashboard and as an internal note for the affected ticket in Zendesk Support.

Nachteile

All in all, I am satisfied, but would like to see more options regarding the design of the surveys. So far, the customization options are quite manageable. Also, I think the general design of the surveys can be improved, similar to Typeform, perhaps.

Vorteile

- Features to customize your feedback screen, they are having various option for feedback.
- Option to get user email, phone number and other details before they give feedback.
- In built kiosk, which will save your cost.
- Battery performance and monitoring.
- Alerts on feedback.

Nachteile

- Sometimes while submitting feedback screen takes lot of time before taking app/tab to the home screen.

Vorteile

We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Nachteile

Lacking a bit of flexibility on reporting

Vorteile

Functionalities are really complete, really nice reports, nice funcitionalities

Nachteile

Some design functions which are not fully supported

Vorteile

Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks.

Nachteile

Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns.

Vorteile

Ease of set up, customization and implementation

Nachteile

The inability to skip non relevant sections within a questionnaire

Vorteile

La versatilidad y casos de uso, principalmente.
Adicionalmente, tiene un UX súper chévere para quien completa las encuestas.

Nachteile

No puedo compartir los resultados con los jefes que me reportan pues al ingresar a la plataforma, tienen acceso a todas las demás. Esto me evita manejar la confidencialidad de la información.

Vorteile

Many templates.
Easy to use

Very cost effectivr.ý

Nachteile

It would be great if more templates and training videos could be provided.

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Vorteile

Easy using not only for me and for my team who can send a lot of servey every day, every week for our team members and clients in order to make our company more better better.

Nachteile

I thinking SMS as I only choose Email for my case at the moment.

Vorteile

I liked how easy it was to create a form for users. We got feedback right away.

Nachteile

The interface could be a little cleaner, but once you figure it out, it's pretty great!