Gorgias – Bewertungsseite 3

Vorteile

Thank you can build custom email templates and easily use the extension within your email platform

Nachteile

So far I have no complaints about Gorgias because it's so easy to use and very handy

Vorteile

The ease of use! Makes responding to customers easy and seamless

Nachteile

I wish there was a way to email the chat

Vorteile

Versatile to utilize for multiple features, easy to train and use quickly.

Nachteile

I would prefer there were additional options on reporting for tags, I.E being able to pivot a combination of tags together not just one tag by itself. All other reporting is pretty spot on.

Vorteile

Being at a job where I send out similar emails every single day, it is so nice to be able to customize my emails and shortcuts to optimize my time at work.

Nachteile

They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.

Vorteile

I use this software everyday all day. No frills or fancy backgrounds/themes, very straightforward and simple.

Nachteile

There are sometimes multiple updates in one day or minor glitches were you have to close and reopen the page

Vorteile

Gorgias customer support is truly amazing. If they do not have a feature available that you want, they will make necessary changes to ensure the very best experience.

Nachteile

Gorgias is very new. There are still some glitches that occur. If a glitch happens, the Gorgias team fixes it very quickly.

Vorteile

Love the macros. Simplifies my workflow and helps us stay organized.

Nachteile

I haven't found a flaw yet! It has been working great for our team.

Vorteile

Love how easy it is to toggle between customer communication and internal communications. It clears up all communications and mapping the journey of customer service.

Nachteile

Understanding how to use macros and auto tags could be explained a little better, but overall no complaints!

Vorteile

Integrations with all our other platforms / software!

Nachteile

ReCharge integration could be improved in my opinion

Vorteile

This software has really changed the game for our company. We can forward emails and messages from multiple platforms to this one simple location. Additionally, there is the option to compose pre-written responses for FAQs that are easy to tweak as needed once imported into the writing box. It cuts back on so much time and makes managing our customer service so much easier and efficient!

Nachteile

So far, I have not had issues although I am still new to the software. I am happy with it so far!

Vorteile

Tagging in Gorgias is great as well as the easy integration with Shopify. You can do a lot of things without leaving the app.

Nachteile

Sometimes it gets buggy with the integrations and it takes longer than you would like to skip around to different apps

Vorteile

Custom views and rules.

Nachteile

Spam filtering.

Vorteile

- Seemless integration into Shopify
- Easy to use and navigate; shorter onboarding times
- Amazing team that really listens to customeer feedback

Nachteile

- Young product that requires some bug squashing
- Still growing the number of integrations that they have developed

Vorteile

The ease of access and the macros features has made my life easier

Nachteile

No alerts feature is there to track back the customer

Vorteile

It was an easy integration to the team. I think the idea of handling tickets instead of emails saves time.

Nachteile

I think maybe it is difficult to merge some tickets.

Vorteile

I like how the tickets are organized, how you can see if you can see someone else is on that ticket

Nachteile

there are somethings that dont integrate like social DMS or google business messages

Vorteile

Easy to use and integrate all our brands into one platform

Nachteile

Would be helpful to have tabs for multiple tickets open at the same time

Vorteile

Gorgias is easy to use. It contains multiple systems in one place, allowing me to optimize customer service and save time.

Nachteile

I have no complaints, it serves me very well.

Vorteile

I like how Gorgias allows me to organize all the different tickets and also assign tickets to various employees.

Nachteile

The interface may be my least favorite thing about Gorgias because although it gets the job done, I think that it could have a sleeker, more pleasing to the eye interface.

Vorteile

Gorgias was a game changer for us. We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base. Gorgias did that for us and we are grateful for it.

Nachteile

More archived data to reference would be great.

In Betracht gezogene Alternativen

Vorteile

I only used the trial and it was really easy to set up. I only used it for email logging to Salesforce and email templates.

Nachteile

There was no email tracking in the trial, which I'm not sure if that's a function for the paid version.

Vorteile

Easy of use - a lot of people can work in it at the same time

Nachteile

Interface - I feels a bit messy with all the emojis