
Gorgias
Über Gorgias






Gorgias Preis
Gorgias bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Gorgias ist ab 60,00 $/Monat verfügbar.
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- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Schön übersichtlich, aber geringer Funktionsumfang und nicht unbedingt DSGVO geeignet
Vorteile
Es gibt viele verschiedene Möglichkeiten über views nur relevante Tickets anzuzeigen, das ist wirklich sehr übersichtlich und erlaubt eine individuelle Gestaltung.
Generell ist das Dashboard sehr übersichtlich.
Nachteile
1. Leider gibt es keine Möglichkeit die Kundendaten oder die Reports über die Produktivität der Agenten vor Agenten oder anderen Rollen zu verstecken. Jeder Agent kann alle Kundendaten in der Übersicht angucken. Wir arbeiten Teilweise mit freien Mitarbeitern und können das Tool nicht DSGVO-konform nutzen.
2. Die Absender-Email kann nicht den Namen des Agenten als Name des Absenders haben. Nur eine fester "Firmensupport - [email protected] Name kann gewählt werden. Das Gleiche gilt für Bilder in der Signatur. So kann man den Kunden nicht wirklich persönlich helfen.

- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ideal Customer Experience Platform
Highly recommend using Gorgias, it’s been productive and effective for CX and suppor
Vorteile
Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process! I highly recommend using Gorgias for all those support projects
Nachteile
More integrations and flows with ESPs and CDPs would make communication streamlined across platforms
In Betracht gezogene Alternativen
Zendesk SuiteWarum Gorgias gewählt wurde
Pricing and support from the teamGründe für den Wechsel zu Gorgias
Pricing and strategy support- Branche: Baumaterial
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good service and helpdesk platform
Overall very good, we stopped using the chat function but beside that it do work very well
Vorteile
The simple integrations to different tools and platforms as well as the simple layout and easy work
Nachteile
The chat function and the autoresponder is quite bad
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good product for the price!
Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far.
Vorteile
It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents.
Nachteile
Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create.
- Branche: Baumaterial
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good software for ticket management with a lot of integrations
Very good, the auto chat was not really good for us, other than that everything is really good!
Vorteile
Easy to implement, a lot of integrations and everything mostly just works
Nachteile
The auto chat function is not worth the hassle of setting up
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Solidly decent CRM with slight adjustments needed
Overall, I'd actually rate Gorgias 4.5 out of 5. Features, customer service, overall functionality, and willingness to provide not only more features, but value for money seems pretty decent.
Vorteile
It's a relatively straightforward platform to use - though I would say it is not as user-friendly/intuitive as one might think. There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic level functionality is missing at times.
Nachteile
Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available. For instance, you can't save a filtered view of the inbox to default to showing the oldest email first. There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Handle all of you customer support tickets with 1 Tool!!!!
I would highly recommend this platform to any ecom. company.
Vorteile
That all customer inquiries are in one location. The statistics tool helps keep track of your customer support ratings, review tickets, and workload among other things. The automation and customer help desk can be changed and tailored to your specific needs. I would highly recommend this platform to any ecom. company.
Nachteile
Sometimes it can be a little difficult to change automation features if you do not have prior training.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Billed us on the day they told we are still on the trial period.
I created a new account on Gorgias for our new brand. After a few days, I got in contact with Gorgias support to ask if we were still in trial period on Jan 17, 25. [sensitive content hidden] from CS team confirmed we were in trial period. A few hours later, I saw that we were billed on the same day Jan 17, 2025 for a month period with a high value package. I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy. We are not using the account. I have reset the plan to free and will close it asap. Awful CS, wrong guidance and scam. We were billed for $540 for nothing we used and now required to pay it. Be cautious for unexpected/uninformed billings! By the way, I reached them to benefit from referral program before creating the account. They messaged me that they were going to provide referral benefits once I created the account. But no updates since then. Too fast in billing, too slow in others.
Vorteile
Gorgias integrates seamless with Shopify
Nachteile
They have a short trial period.
They can bill you while they tell you you are still on the trial period.
- Branche: Kunst & Handwerk
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Concept, Poor Support & Organization
The implementation was supported moderately well, but still needs a lot of work. After launch, support can only be described as inconsistent, but consistently incompetent.
Vorteile
Ease of use & implementation. The system is fairly easy to setup.
Nachteile
The platform could be great, but it is in a constant state of flux, and half the features don't work for BigCommerce sites. The system is full of bugs and inconsistencies. The system is geared specifically to Shopify. They should be much more open about that upfront. If you are using BigCommerce, you will not be able to take advantage of many of the automated features.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Elevating Customer Experience
Vorteile
We use Gorgias to engage with our customers through our Shopify e-commerce site and this makes it effortless to handle incidents and resolve customer enquiries. It also assists with our conversion as we utilise the live chat to help assist customers as soon as possible to help them make a more informed decision sooner. Previously this was all done utilising a mailbox that we had so we have elevated our customer experience immensely.
Nachteile
Can be a little bit costly for smaller businesses
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses
It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations.
Vorteile
It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times.
Nachteile
Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Avis Gorgias
Vorteile
It is the best collaboration software for me. It allows me internal follow-up with my clients and quickly processes tickets
Nachteile
The downsides I find with Gorgias is the cost is a bit higher and the interface can be complex and complicated at first.
- Branche: Import und Export
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My personal view of Gorgias
Vorteile
Gorgias is a powerful and user-friendly customer service platform that can help businesses of all sizes provide better customer service and support. The platform is simple to use, and the Gorgias customer service team is always ready to assist and answer questions. I also like how Gorgias provides a variety of features and integrations that can help optimize customer service operations and increase efficiency of customer engagement.
Nachteile
In terms of customization, I found Gorgias to be quite limited. There are some basic settings you can be change, but overall it feels very rigid and limited in terms of what you can customize and adjust to fit your specific needs. Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gorgias is great!
With Gorgias we're able to more quickly and seamlessly handle our customer care with few mistakes. Gorgias is a crucial tool in scaling our Customer Care team
Vorteile
We love that Gorgias is easy to use and integrates with the other softwares we use. Their customer service is also great, and the monthly webinars they host really make me feel like I'm using the product to it's fullest extent. Also, having the option to attend "office hours" for my installation is amazing.
Nachteile
There is no good way to mass email customers and it's such a pain point. We have had to send several mass communications since using Gorgias- mostly communications concerning COVID shutdowns- and it has been a painstaking process to use other methods for mass email. Please please please create this feature!
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Would Recommned
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
Vorteile
Easy to use, limitless macro features that easily integrate with Shopify, onboarding was pretty painless, account manager is responsive and supportive, consistent improvements being made
Nachteile
Wish reporting was more robust - would like to see improvements on how feedback can be collected after a ticket is closed and continually enhancement of live chat features would be great.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Transformed our customer service
Our marketing team suggested Gorgias instead of Zendesk. When we started using it our staff fell in love with it. It is a game changer for customer service. We have all our customer service happening in one place. The ability to chat, email, phone, talk on FB messenger, all while we have the customer's shopify sale within the screen is amazing!
Vorteile
We love the ability to connect multiple channels and house all our customer service in one dashboard. The ability to the trail of past communications is crucial. Tagging others to resolve issues is also a crucial piece for us, as we have staff around the world working together.
Nachteile
I'm waiting for the IG DM to come on to the platform, it will dramatically help us.
In Betracht gezogene Alternativen
Zendesk SuiteGründe für den Wechsel zu Gorgias
Ease of use, amount of services available.- Branche: Unterhaltungselektronik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to Learn, Use, & Integrate
Vorteile
In addition to having an intuitive UI, the capabilities enable quick responses to improve the customer experience and reporting to drive decision making. The macros and rules are simple to create, the Shopify integration keeps everything in one place, and the satisfaction reporting is easy to follow. The snooze feature is also a great way to ensure inboxes do not fill up and tickets are not forgotten. Whenever questions do arise, the Gorgias team is quick to help and provide demos if needed. The Gorgias team is also very transparent with their roadmap which helps us understand what we can and cannot do, and what may be coming in the near future. In addition to the simple capabilities and integrations, we have also been able to integrate with other apps as needed by doing some back-end work of our own. To cap it all off, Gorgias comes with a logical and transparent pricing structure.
Nachteile
When a customer reaches out through multiple channels, the merge functionality typically prevents disorganization, however occasionally these are not recognized by default. Some channels are also not compatible to be merged, so they must remain separate. It would also be nice to create bulleted lists in the message like with Gmail.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I can't believe I ran a business without Gorgias...
I always recommend Gorgias. They really do make it easy to run customer service.
Vorteile
I love how it gives you customer information straight from Shopify. It is so easy to manage customers on their platform.
Nachteile
Honestly, there's not much that I don't like about this software.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Makes my life easier taking care of customers
So many benefits to working efficiently with a small team. I love having all the tickets inside one spot where they are easy to manage.
Vorteile
Gorgias is a game changer for customer service. It makes taking care of customers very easy and efficient. Macros and automations work flawlessly and save so much time.
Nachteile
I feel like ticket reporting isn't always accurate and their customer care could be faster. Sometimes it takes hours for a issue to get resolved. Also, IG DM's inside Gorgias would be ideal.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
From an Admins Perspective
Initial setup calls where a bit tedious because technical information was a bit lacking and Gorgias customer support isn't just a phone call away.
Vorteile
I would have to say cost. While the customer service team enjoys this product and its integrations with our e-commerce platform - cost compared to competition is by far the most important aspect.
Nachteile
I do not use the product daily or in the same way our customer service team does... That being said the interface and menu system is cluttery. Also, I would have liked to see built in spam controls that rely on something besides a direct gmail integration. The term 'gmail integration' is simply a way to use gmail as the email service provider and not Gorgias itself. Only then can you have trainable spam controls and one location for your spam. It simply duplicates whats already being marked as spam by google. Other platforms have spam controls independent from google.

- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great for D2C Brands
We love it!
Vorteile
Easy to use, cheap, customers get responses back on whatever channel they messaged us
Nachteile
Not good for scaled offshore customer service teams
In Betracht gezogene Alternativen
Zendesk Suite- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
easier customer service and management
overall a very good experience.
Vorteile
replacing a cluttered email box that was used by 4 people - gorgias is a brilliant solution.
Nachteile
setting up workflows can be annoying if you have to use tags, open/close status, etc. doesn't 100% meet our needs
In Betracht gezogene Alternativen
HubSpot CRMGründe für den Wechsel zu Gorgias
ease of use- Branche: Bildende Kunst
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easiest CS software
Vorteile
Gorgias was the first CS platform I used as a ticket agent (that mostly did emails)- the interface is super user friendly and easy to navigate. It also made bringing new people onto the platform quick
Nachteile
There were still some features missing from Gorgias that are available in other bigger programs but overall no real complaints. Customer Support from Gorgias was always super helpful and available to chat
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Loving it so far
Gorgias customer support is great. We have the best client success manager [SENSITIVE CONTENT HIDDEN] who helps us set up all of our folders and filters. Gorgias has a lot of capabilities to help streamline things so we really like it.
Vorteile
So far we really like using Gorgias. We just switched from Zendesk and Gorgias has more features- you get a better bang for your buck.
Nachteile
It's pretty tricky to set up all of the rules and filters. I'm still getting used to it and still get confused. Luckily we have a great client success manager there who takes care of setting up a lot this stuff for us.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Ticketing tool is very useful
Vorteile
The system is easy to use and configure.
Nachteile
I would like a calendar to be integrated so it is easier to view tickets that need to be responded to on that date.

- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Used Gorgias for a period of time, had issues with downtime
Vorteile
I think the UI is great. There are a lot of automations and the customizability is great.
Nachteile
We experienced downtime several times while using the platform.
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Works seamlessly in our tech stack
Onboarding was really easy and migrating our old tickets over was effortless. We seem to have made some real efficiency savings with the platform and are expanding how we are using it more and more.
Vorteile
It offers everything we had been using with Freshdesk but also integrates really well with Klaviyo and Shopify so we can get a much better picture of the customer.
Nachteile
Was a little difficult to get a Klaviyo form to pass into Gorgias but the support team were fantastic in assisting and all is working how we want it to now.

- Branche: Restaurants
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Georgias is excellent computer program
Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience.
Vorteile
You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity.
Nachteile
Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment.
- Branche: Textilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Le meilleur outil pour la gestion du SAV
Vorteile
Facile à utiliser, très bien optimisé Shopify, permet un bon suivi et support très réactif. Nous permet de gagner beaucoup de temps dans le traitement des tickets et le suivi des profils clients.
Nachteile
L'intégration des messages facebook/instagram pourrait être améliorer
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
La meilleure app sur Shopify
Vorteile
Gorgias va vous changer la vie si vous opérez sur Shopify. Rapidité de mise en place, de prise en main par les équipes et la connexion avec Shopify est, comment dire, magique !
Nos équipes custommer nous disent merci !
Nachteile
Le support peut être en Anglais ce qui peut gêner les non anglophone?
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
bon logiciel de service client
Vorteile
Possibilité de créé un helpdesk, FAQ. historique de conversation, evaluation clients.
Nachteile
Trop de paramètre, on se perd vite dans toutes les options.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Bon logiciel service client
Vorteile
Il permet de gérer facilement les réclamations clients et de les classer en fonction des sujets.
Les règles permettent de classer directement certains messages qui ne nécessitent pas de réponse ou d’envoyer des réponses automatiques selon les sujets.
Nachteile
Certains messages passent à la trappe avec la mise en place des règles.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Product -
it's been great. easy integration and great support
Vorteile
We like the ease of use and how it inegrates with shopify
Nachteile
i wish we could get notifications when when a customer replies to a message in our email.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gorgias is the best way to scale up your customer success
The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize the questions they receive.
Vorteile
Gorgias is a very easy and well-integrated tool to gather all messages from your customers and answer them in the quickest possible time. Also you can have data on your customer success' team performances.
Nachteile
I must say that everything about Gorgias so far gives me satisfaction.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gorgias
Vorteile
User-friendly and very easy to understand, and customize. I’d use it again.
Nachteile
I wish it had a better / less office look, make it more easy on the eyes.

- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I absolutely LOVE Gorgias - it is the BEST HelpDesk Software.
I really enjoy Gorgias, so much so that I recommend it to any company that I consult with for Customer Success over the last 2 years. I've been in the CS industry for 17+ years, and this is the best. I've used Zendesk, Freshdesk, Kustomer, and Hubspot but Gorgias wins! It is user-friendly, easy to set up and deploy, AND has incredible sentient AI, and I love the social integrations. It's a fantastic omnichannel support system. Highly recommend! Also, the support staff is epic!
Vorteile
I was an avid Kustomer user for years, and Gorgias lured me in with all of their incredible, easy-to-use features. I love the social integrations, especially the social lead segments, AND I love that they have integrated phone calls now!
Nachteile
I can't think of anything, honestly. I've been in Customer Success for 17 years, and this is the best.
In Betracht gezogene Alternativen
Freshdesk
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Best help desk, highly customizable, reasonable price
Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority.
Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.
Vorteile
We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.
Nachteile
It would be nice if they offered phone support and more e-commerce integrations.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gorgias
It's pretty great overall, I use it everyday, at first I thought it was not user friendly but it works and easy too
Vorteile
Live chat is easier my most liked, easy to navigate and shows a number to work with and how it goes down to zero
Nachteile
My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm on the 4th slide and I come out of a ticket then I go back to the 1st slide
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A must have for any eCommerce business
Overall, there is no other customer service platform I would use or reccomend more.
Vorteile
I love the ability to write canned responses that contain dynamic variables that pertain to each customer. This helps save a ton of time when responding to customers with the info they need.
Nachteile
A while back the sales data was removed and this feature was gated behind the next more expensive pricing plan. Since then, Gorgias has introduced this feature again to the lower pricing tier however.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great price for all of the features we need.
Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Vorteile
Creating across are simple and easy to implement and using them is really quick saving our team time. The deep integration with Shopify also allows our team to have instant visibility with customer information. Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.
Nachteile
Would love there to be a mobile app. I feel there also needs to be a stronger distinction/sound alert for chats as they're higher in priority and need to be actioned immediately. Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some teething issues moving over from our other platform to Gorgias & potentially missing some customer emails during that period.
I'd also love if there was some type of help desk included in one of the app plans instead of using as add-on
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Product!
The overall experience has been fantastic! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward.
Vorteile
I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.
Nachteile
I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gorgias
Overall, I love that gorgias is passionate about continuous improvement and the team is super helpful. The townhalls are always VERY informative.
Vorteile
It is fairly easy to use and the customer service is always super helpful.
Nachteile
I would love to be able to track team efficiency with knowing how much time they are taking per ticket, per channel. Also, our returns integration is not the best for the team to be able to easily figure out the information, wish there was a better way that the data would be imported in to gorgias to understand dates and items returned.

- Branche: Öl & Energie
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
an effective auto-expanding text tool
Vorteile
Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface.
When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.
With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Very helpful for staying organized and consistent
Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration.
Vorteile
The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients
Nachteile
There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also.
Warum Gorgias gewählt wurde
We needed to improve the customer experience when it came to reaching out to customer service.Zuvor genutzte Software
GmailGründe für den Wechsel zu Gorgias
It seemed like the best option when it came to functionality. The other two options we were considering seemed more old school, where as Gorgias seems more modern by allowing us to fully analyze customer issues, returns, questions, and doubts while allowing us to speed up response and relsoution time.- Branche: Essen & Trinken
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify
User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.
Vorteile
Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API
Nachteile
If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Finally a company that values their customer
Gorgias has been great for our needs, and their customer support is one of the best we have across all of the systems we use. I appreciate the direction their development team is headed and look forward to the improvements that are to come.
Vorteile
Our team has found that this product simplifies the processes we were previously working through. It integrates into the majority of our systems and has improved the customer experience as well as providing enhanced analytics to measure customer satisfaction. I truly appreciate their monthly webinars focused on updates to their system so that our team is able to successfully implement or prepare for these updates. They seem to value customer feedback in improving their product, and they have great communication and customer support.
Nachteile
There are features I would like to see improved or created. The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars. I really have no other complaints. It has been a great system for us so far.

- Branche: Unterhaltungselektronik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Basic chat tool for small businesses
Basic support for chats but need better reporting functions
Vorteile
Ease of use across multiple channels from social media to your own websites
Nachteile
Not a lot of good reports to drill down productivity
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gorgias si no has encontrado algo que te atraiga la atención pruebalo no te arrepentiras.
Vorteile
nos ha permitido crear y gestionar la base de datos de los clientes de una forma facil y rapida.
Nachteile
puede que llegue a colocar el ordenador en el que se utiliza lento si los requisitos son muy bajos o exactos.

- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great!
Vorteile
We like that Gorgias can integrate with most social media networks (Facebook, Instagram etc) and filter comments on posts, direct messages into Gorgias. This ensure our help team is truly covering everything. Easy to add agents, answer tickets, etc
Nachteile
Gorgias can be glitchy sometimes but aside that it is a good software. We. will say we disliked their chat feature and we opt to only use their help desk/ticket management. We switched from Zendesk. We ended up keeping the Zendesk Live Chat because we feel like that is far superior but again, their help desk ticketing system is great.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Better than Zendesk
Pleasant.
Vorteile
Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.
Nachteile
There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.