
Virtuagym
Über Virtuagym











Virtuagym Preis
Virtuagym bietet keine Gratisversion. Die kostenpflichtige Version von Virtuagym ist ab 29,00 €/Jahr verfügbar.
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- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
FINGER WEG!!!
FINGER WEG!!! Wenn ihr eine Software wollt die euch entlastet, würde ich auf allen Fällen von Virtuagym abraten!!!
Spart Lebenszeit und Nerven!
Vorteile
Das man monatlich dafür zahlen darf um ständig mit eigener Arbeitszeit/kraft ständig wiederkehrende Probleme zu beheben!
Nachteile
Preis/leistung, Funktionalität, wiederkehrende Probleme bei Verwaltung, Anmeldung, Tracking, Terminplanung, Abwicklungen jeglicher Art bei/von Mitgliedern.
Ständig wechselnder Support! Immer wieder die selben Probleme dem 200sten Support-Mitarbeiter erklären.
Zeitaufwand zur Behebung von immer wieder gleichen Problemen.
Und vieles mehr!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Leider nicht wie versprochen und für uns nur bedingt nutzbar
Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt.
Vorteile
Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen
Nachteile
-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt-
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Wieder zurück
Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war großartig - ein Wechsel kommt nicht mehr in Frage - Preisleistung stimmen def. vor allem bei einem kleinen Studio
Vorteile
Meine Kunden lieben die App, leicht verständlich, unkompliziertes eigenständiges Einbuchen - verschieben - Überblick
Nachteile
... da ich wieder zurück bin, kann ich nichts dazu sagen ;-)
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Schlechter Kundenservice
Chaotisch.
Vorteile
Das Design ist ganz ok, gute Übersicht beim Ein und Aus Checken.
Nachteile
Habe gefragt im Kundenservice ob es möglich ist die vorgegebene Rechnung zu ändern, weil es nicht in einem Briefumschlag mit Fenster die gefaltete Rechnung einzubringen.Sieht sehr unprofessionell aus, Teile der Rechnungen sind im Fenster zu sehen des Briefumschlages.Wir wurden ziemlich schnell abserviert, mit es wäre nicht möglich einfach bisschen platz einzufügen. Auch die Termin vergabe ist sehr unüberschaubar, vor allem wenn man dauernd schauen muss an welchen Uhrzeiten die Kollegen arbeiten.Manchmal verschwinden merkwürdiger weise Rabatte und Sepa Rechnungen werden falsch erstellt.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Absolut unzufrieden und völlig überbewertet
Kann ich leider absolut nicht weiterempfehlen
Vorteile
Design im eigenen Firmendesign möglich.
Nachteile
Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt..
Antwort von Virtuagym
Dear Timo,
Thank you for your review.
We are always aiming to better understanding our client's needs to be capable of addressing them throughout the variety of modules we have built.
You mentioned having to deal with different obstacles when using our system and we would like to cover all basis with you on what went on.
We would highly appreciate if you could please email us at [email protected] using the code JA9842121 in the subject line, this way we can further talk and provide you with the top quality assistance our clients deserve.
Looking forward to hearing from you,
Sincerely,
Virtuagym.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
NICHT für reine Online Coaches zu empfehlen!
1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System
Vorteile
Ablauf der Trainingsapp, wenn man das Training ausführen möchte.
Nachteile
Dinge gehen von heute auf morgen verloren und keiner weiß warum und es kann nicht wieder hergestellt werden!
Antwort von Virtuagym
Dear Lisa,
Thank you very much for your review.
As we continue to work harder day by day to not only meet but also exceed our client's expectations, your feedback is a very important part of our growth process.
We like to do our best by delivering outstanding quality service every time which is why it would be fantastic if you could email us at [email protected] using the code JA36417 in the subject line and
find a suitable time for us to go through these areas of opportunity you've mentioned while making sure we find the best possible resolution to ensure you make the most out of the tools we have built for our clients!
We look forward to hearing from you soon!
With warm regards,
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Unfassbar schlecht
Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht
Vorteile
Leider war tatsächlich nur alles vor dem Abschluss des Vertrages gut verkauft
Nachteile
Der Support - fehlende Lösungen für unseren täglichen Betrieb
Antwort von Virtuagym
Hallo Phil,
Danke fur dein ehrliches Feedback. Es tut mir Leid, dass du mit unserem Software- und Support-Team keine gute Erfahrung gesammelt hast. Ich habe mitbekommen, dass du uns wertvolles Feedback und Verbesserungsvorschlage fur unsere Software gegeben hast. Dafur sind wir wirklich dankbar. Leider konnen wir derzeit nicht alle Wunsche umsetzen, diese werden aber berucksichtigt. Wir werden unseren Kundenservice verbessern um sicherzustellen, dass du alle Unterstutzung erhaltst, die fur das Wachstum deines Unternehmens benotigt wird.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
how to use Virtuagym as a white label
Using Virtuagym as a white label for the Weightlottery platform has been a game-changer for me. The app’s user-friendly interface and intuitive design quickly became a part of my daily routine. The nine tiles on the dashboard give me instant access to all the essential features I need, like tracking my meals and monitoring my weight progress.
Vorteile
Easy to use after you installed the app on your mobile phone. Also the security to enter the platform is great
Nachteile
but the security to install the app can be some of a problem if you aren't used to installing apps on your phone
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
5 years of daily use!
I started working with Virtuagym at the beginning of my fitness professional career. Now I have grown my own gym with 100+ members, and Virtuagym has helped me tremendously in building and sustaining this growth.
Vorteile
Virtuagym provides an all-in-one solution for my clients. Their modules (Coach, manage, engage) are all individually very well made and hold up to their competitors (amongst top 10 best).
But Virtuagym really outshines them all by including all these modules into one, making it very easy to onboard clients for your gym scheduling, memberships, billing and coaching software. Where other options will have you using several software programs with multiple registrations and logins for your clients.
Nachteile
I feel like there is a big difference in 2023 between the very user friendly mobile app and the older, outdated browser platform of the software. I think updating this would be a very nice goal for the next couple of months.
Gründe für den Wechsel zu Virtuagym
All-in-one solution, providing me with a very user friendly client environment and onboarding.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Look somewhere else
VirtuaGym overall I would say is not for everyone. I used Virtuagym for many years but after switching I can look back and realize that many people have problems navigating and using Virtuagym, especially senior citizens.
Vorteile
It was easy to navigate and the layout is kind of clear
Nachteile
VirtuaGym is not very user friendly and I had lots of members calling and reporting problems
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
A well develop Platform for such a complicated subject.
It's a great place! If you are going to use your money! make sure you know and/or are commited to spend on this platform. After all is your money and you should be able to use it and therefore see what really is their commitment.
Vorteile
I liked the fact that there is ease on getting around and not too much pressure. In other words, is what most will be looking for on a virtual place that can't be live and/or will be too much hard to go to gym personally just because it's not calling for them to expose their healthy needs. They care about all their customers. All the virtual place is great for everyone! Is open for everyone to enjoy!
Nachteile
It's a bit heavy like all gyms because is hard to do exercises for people who are in need; example: fat and first starting to go to a gym. There is no really too much insentives but instead freely environment for everyone. They should focus more on People who is ready to give up because that way they can really enjoy what the platform has to offer. They don't really focus on the mental state everyone can be! Some people don't really give credit because is easier to give up and not see the whole purpose of the system. They should be more clear, and net on focusing on these people. Some people give up easy for personal reasons as it's expected.
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Friendly en easy to use software
Good cliënt service en easy to use
Vorteile
Its all inclusive. Everything i needed was in the software.
Nachteile
Sometimes I had diffuculties with contacting de customer service
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Werewolf Fitness
Vorteile
Workout library , nutrition section was quite good and easy to use.
Nachteile
The customer services are nightmare , take ages to get back to you .
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Our worse nightmare 😞
We tried to transition our business online and relied on virtuagym for assistance. They offered a free 3-week onboarding period, but it ended up taking 3 months. Moreover, it wasn't free at all as they charged us over 300 Euros. They only refunded our last payment, so we ended up spending 300 Euros for nothing. Throughout this period, we were dealing with a heavy workload and countless tasks from them, but they blamed us and accused us of not making any effort. Their customer service was disrespectful. The platform itself was problematic, being slow and prone to glitches. Even a colleague who was our sample client advised us against using virtuagym. He experienced the client's app getting stuck, being slow, and sometimes not opening at all. He had to uninstall and reinstall the app twice just to use it.
Vorteile
For starters we were in love with the idea of having an app that contains all our business needed.
Nachteile
We were sold an expensive illusion.
What else can we say?
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Revieuw virtuagym
Vorteile
Pictures of the exercise so it’s easy to see for the customer what kind of exercise he need to do
Nachteile
You can not implementate dropsets or supersets in the training programm
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Happy costumer
Vorteile
The service is amazing! And it is very use friendly
Nachteile
The animation display of the excercises!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Online coaching company
Vorteile
Easy to work with and i like thats it is a all i need platform with clients, billing, fitness and food plans.
Nachteile
Other gyms that also work with virtuagym use the same password and registration. Other gyms see what plan you use for the same client as you
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great tool for Personal Trainers
I’ve had a great experience between the Programming and the customer service.
Vorteile
The ability to create workouts with avatars for clients.
Nachteile
Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.
In Betracht gezogene Alternativen
MindbodyGründe für den Wechsel zu Virtuagym
MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw.Antwort von Virtuagym
Dear Allie,
Thank you very much for taking the time to share your feedback with us.
We are thrilled to know that you have used the Coach module in such a good way.
Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented.
Please feel free to contact us at [email protected] if you need assistance.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Slow Start
Client engagement is active with use of the platform.
Vorteile
Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.
Nachteile
The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.
Antwort von Virtuagym
Dear Susan,
Thank you very much for your review!
It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement.
We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients!
Feel free to contact us at any time by emailing our support team at [email protected] we'll be there to effectively answer all questions and address any requests you may have.
All the best,
Your Virtuagym family!
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
I Love virtuagym
Personal training
Vorteile
Everything it works very good. I can see al my members of my school en work at Mondriaan, Haagsche hogenschool, Event Leisure en Defensie
Nachteile
I like it all. I like al the features I can see al statics en important features.
Antwort von Virtuagym
Hi Stan,
Thank you for all the love! We appreciate this gesture a lot.
If you ever feel like you want to share feedback with us, please don't hesitate to get in touch.
You can reach us by phone or by email on [email protected].
Have a great day!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Choice to Gym Owners to Manage Their Works
I found and recommend Virtuagym to my client who has a own gym. He had be finally very pleased with it after a few bad experiences wtih other softwares.
Vorteile
Virtuagyms user-friendly interface and integrations with other fitness apps and devices make it a valuable tool for fitness management. It offers a range of features for all gym owners, trainers, and clients.
Nachteile
Some features, such as nutrition tracking, are not as robust as other specialized apps. And the pricing could be considering for some users.
Antwort von Virtuagym
Hello Youngsook,
We truly appreciate your fantastic review and the time you took to share your thoughts. Your feedback is highly valuable to us.
If you ever feel the need to send us more feedback you can always reach out to through [email protected]
Thanks again for this wonderful review.
With kind regards,
Team Virtuagym

- Branche: Marketing & Werbung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Service that are Adaptable and Efficient
Vorteile
The scheduling and onboarding process was extremely simple! You are free to ask as many questions as you want.
Nachteile
The search feature can be improved for better performance.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
COULD BE AWESOME BUT IT NOT
Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.
Vorteile
WORKOUT BUILDER
Extensive exericse library and custom exercises (including videos) are easy to add.
MOBILE APPS
There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work.
MANY FEATURES
They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.
Nachteile
EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month.
BUGS GALORE .It often has bugs and therefore doesnt work efficiently.
IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.
Antwort von Virtuagym
Hello Gregg,
Thank you for your review.
We're glad to hear that you find our workouts and coaching module easy to use along with the features we provide for club management.
Your feedback is deeply appreciated, although we work very hard day by day trying to provide our clients with the top-notch service they deserve, there will be times in which technology will have us facing certain obstacles.
The areas of opportunity you've mentioned will allow us to continue assessing our priorities with a better focus as we move along into a path of success.
Let us remind you to reach out whenever you feel like it by emailing us at [email protected] we'll be ready to help!
All the best.
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Oversold under delivered
Unreliable, oversell under deliver, not willing to be accountable, and dishonest sales people. Avoid this platform at all costs, it will lose your business a fortune.
Vorteile
It's quite simple to learn and operate.
Nachteile
The short comings are many. It starts with their sales team misleading us about it's functionality. I was very specific about the fact that we wanted a one stop shop for POS, database management, invoicing, communications and gym access.
You cannot mass email your database with out using a third party provider like mail chimp, which means you now have to operate two databases.
After 2 years we have had so much reputational damage and have recently decided to remove 24 hour access from our offering I will transition to another platform, as the door access software (again third party) kept going offline and denying customers access.
They never had solutions or explanations for why it wouldn't work, they blamed the telco's, the power, the third party gate keeper they recommended, our PC's, other software, but never took any responsibility.
We never got the App live as they just did not respond for 6 months.
Antwort von Virtuagym
Dear Scott,
Thank you for taking the time to share this with us.
We are very sorry to hear that our product did not fulfill your needs as presented during the sales process.
We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, so it would mean a lot if you reach out to us personally at [email protected], as we were unable to find your account in our system with the information given in the review details.
Again, we appreciate your time in reviewing Virtuagym.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A must for a growing gym/club
Wonderful so far. With so many features, it took a long time to learn it, but with the amazing support of my onboarding consultant, it wasn't even difficult!
Vorteile
I like that it allows for automated billing, messaging, and signing of contracts. It is also helpful that clients can book themselves into classes and training appointments!
Nachteile
The food app is a little clunky, many foods have the wrong information (I think users don't understand how to enter the foods when they add them). The options for portions and entering "meals" could also be simplified and streamlined.
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Thankful for this App!
Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.
Vorteile
-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization
Nachteile
-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.
Antwort von Virtuagym
Dear Amieris,
We are delighted to hear about your positive experience with us.
It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.
As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at [email protected].
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Be very careful of the sales team.
Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of
Vorteile
From a users perspective it’s good, has pretty much everything you want.
Nachteile
The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show.
The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is.
Antwort von Virtuagym
Dear Gary,
Thank you for bringing this to our attention.
We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process.
We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par.
If you are open to discuss your experience further, please feel welcome to email us at [email protected] and we will be happy to work with you to find a resolution.
Team Virtuagym

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
BUSINESS PLANNING AND CUSTOMER SUPPORT
My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.
Vorteile
The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.
The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.
Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.
Nachteile
In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.
Antwort von Virtuagym
Hi Oliver,
Thank you so much for your amazing review and the time you took to write it!
We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!
If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
- Anna, Virtuagym Client Success Department
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Not what i was told
Nothing
Vorteile
The functionality of the coaching app, is nice - That's it.
Nachteile
I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan.
I was told that this was possible and i would have help setting it up, this has not happened.
I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software.
I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line.
All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!??
At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class"
All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?"
Very frustrating for a business owner and terrible customer service
Antwort von Virtuagym
Hi Sean,
Thanks for the time you spent to review our product.
We're sincerely sorry if you are experiencing an unpleasant situation with the product and with our CS Team.
We took a look at the conversations you had with our consultants over the last days, and we noticed that there was rather some confusion between the many questions asked and the many solutions provided, which inevitably leads to confusion and frustration.
Our advise is to send one, fully detailed email to [email protected], explaining exactly the challenges you are now experiencing, the way you would like to work with the system and - if you like - any improvement that you would like to see (maybe there are some features you aren't aware of yet!). Plus, with our live chat service, we can help you further with your real time queries.
We believe that - this way - we can achieve a way more constructive communication, helping your business to take off with us!
We stay at disposal.
Your,
CS Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Worst customer service ever!
Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off.
We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to.
They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work.
They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge.
A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response!
Vorteile
There were features such as app development that seemed exciting but we never got that far.
Nachteile
Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.
Antwort von Virtuagym
Dear Emily,
Thank you for taking the time to leave your feedback.
We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients.
If you are open to discuss your experience further, please feel welcome to email us at [email protected].
With warm regards,
The Virtuagym team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Worst customer service ever, they don't care about you.
Terrible.
Vorteile
There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps.
Nachteile
1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything. When I asked for the sales call, they told me that they would give it to me as soon as possible that was 2 months ago... When I call, their managers are always on "lunch" or "in a call"
2) Extremely poor customer service. Constantly ignoring me. Taking days or weeks to respond. Blaming me for issues. Extreme lack of communication with other team members. They have been "attempting to speak to their manager about my case" for the last 30+ days. Good luck getting anything from these thieves.
3) They almost tried telling me that i'm tied into a year long contract. And finally they cancelled it. AFTER taking one more payment from me just a couple days before HAHA. And now that I'm asking for a refund are constantly ignoring me, saying that they'll get it to my asap, but nope. They just want to continue lying about everything thinking that i'll go away.
4) They told me that my implimentation of the software would start on December 9th and they began charging me then. but they didn't start until January.
Antwort von Virtuagym
"Dear, Josko
Thank you for your review,
We are very sorry to hear that your Virtuagym experience was not as you expected from the sales standpoint.
During the sales process, your needs are analyzed and our sales team will adapt our different modules accordingly. Nevertheless, I understand that the lack of clear communication must be very frustrating for you. We will definitely look into the details of the communication that took place between our you and our team and address any possible areas of opportunity we may find on our way.
Once again thank you for taking the time and sharing your opinion.
With Warmest Regards,
Virtuagym, "
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good product for my Online PT business
Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.
Vorteile
Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier
Nachteile
The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service
Antwort von Virtuagym
Dear, Alex!
Thank you very much for sharing your experience with us.
We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey!
As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service!
Once again thank you for your suggestions!
With warm regards,
Your Virtuagym family.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Top service, eenvoudig in gebruik
Vanaf het begin is er goede service aangeboden. Het is super om zo'n begeleiding te krijgen bij het opzetten van ons systeem. Ingewikkeld of niet, ze kijken altijd naar de mogelijkheden.
Het systeem is ook makkelijk in gebruik, dit krijgen wij dan ook meerdere keren teruggekoppeld vanuit onze klanten. ''Wat fijn dat wij bij het maken van één of meerdere afspraken een bevestiging op de mail hiervan ontvangen. Ook annuleringen zijn terug te zien en daardoor kunnen wij zelf terugzien wanneer we wel en niet geweest zijn bij jullie.''
Verder is het financiële gedeelte ook eenvoudig en overzichtelijk. Je ziet precies wat er binnenkomt, nog moet ontvangen of waar je nog actie in moet ondernemen. Je kunt het inrichten zoals je zelf wenst. Zo heb je een goed overzicht hoe je ervoor staat!
Als laatste wil ik toevoegen dat het zeker een verrijking is voor je bedrijf en raad ik iedereen aan hier gebruik van te maken!
Vorteile
Het is zeker een verrijking is voor je bedrijf en raad ik iedereen aan hier gebruik van te maken!
Nachteile
Het is prijzig maar daarentegen krijg je wel waar voor je geld. Dus minpunt..., het is maar hoe je het bekijkt!
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Top Systeem!
Vorteile
Super uitgebreid systeem! Makkelijk in te stellen en voor klanten zeer representatief.
Nachteile
Soms wat buggie, maar nooit lang gelukkig.
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
no cumplen con los pactadoo, servicio pèsimo, publicidad engañosa
Vorteile
tener el un tiempo de formaciìon e implementaciòn sin cargo es una ventaja y por eso en un principio elegì virtualgym
Nachteile
Comprè el servicio de virtualgym hace dos meses. Soy entrenadora y utilizo la app para crear rutinas, subir videos de clases y armar la dietas. En la publicidad de virtual gym dice que el sistema arma dietas personalizadas creadas por dietistas profesionales de la universidad de Amsterdam . Comprè el plan màs caro por el descuento que me ofrecieron para tener mi propia app. Te ofrecen un mes de formaciòn para configurar la app de manera personalizada. Aùn estando en perìodo de implementaciòn me dì cuenta que no te arma dietas individualizadas. Solo te hace una valoraciòn general acerca de que porcentaje de hidratos, proteinas y micro y macro nutrientes necesita una persona pero no es una dieta individualizada. He utilizado otros softwares mucho mejores que ofrecen las dietas individualizadas basadas en los objetivos y datos de biopedancia y ademàs miles de recetas. Cuando notè que esto no existe en virtualgym, a dos semanas de haber comprado el servicio y estando en perìodo de formaciòn quise cancelar el contrato y me lo denegaron. Además el servicio al cliente es pèsimo. Estuve una semana tratando de comunicarme por telèfono .
Por otro lado el primer mes ya me habìan cobrado un precio que no era el acordado.
soy entrenadora con 20 años de experiencia y he trabajado con otras Apps y esta no la recomiendo para nada..
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Beste gym app
De ervaring met Virtuagym is positief. Altijd kijken wat zou een oplossing zijn voor als we vast zatten.
Vorteile
De functionaliteit om trainingsschema op te maken voor klanten, maak het zeer efficient voor ons als bedrijf maar ook de klant zelf.
Nachteile
Dat klanten niet zelf menus kunnen kiesen die wij als club maken. Met trainingsschema is dit wel mogelijk maar met voeding niet, dit zal het wel makkelijker maken met het begeleiden van klant. Want als club hoef je alleen maar te zorgen dan dat je zoveel mogelijk menus klaar heb staan en dat de klant zeld pak wat die lekker vind.
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mooie app en gebruiksinterface!
Prima ervaring, waar altijd haken en ogen aan zitten.
Vorteile
Persoonlijke app, inmiddels goed en snel contact met directe vertegenwoordiger.
Gebruiksgemak steeds beter!
Nachteile
Prijs is erg hoog, waar andere aanbieders hetzelfde bieden voor minder hoog maandelijks bedrag.
- Branche: Sport
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
fijne programma om mee te werken
al jaren maken wij gebruik van Virtuagym en zijn nog steeds erg tevreden.
Vorteile
programma werkt fijn, is niet moeilijk in gebruik. makkelijk lessen te boeken voor leden en mooie lay-out.
Nachteile
het contact met de klantenservice. het duurt even voor je reactie krijgt.
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Virtuagym ervaring
Overal is het programma echt een aanrader! Zeker voor iedere sportschool of fitness coach is het een must
Vorteile
Een super handig programma dat echt top werkt. Het is klantvriendelijk en bovenal gebruiksvriendelijk.
Nachteile
Soms werkt de mobiele app bij klanten niet helemaal lekker op het moment dat ze in het verleden ooit al een koppeling hebben gehad met Virtuagym
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
No recomiendo Virtuagym
Una pesadilla, a pesar de que no funciona bien estás atado un año a pagarles y acabas contratando otra aplicación y pagándoles también a ellos. No la recomiendo
Vorteile
No me ha gustado nada, diseño simple y poco atractivo, no se puede usar bien con móvil, añadir a cada nuevo cliente es realmente trabajoso y complicado.
Nachteile
La primera es que te hacen firmar el contrato con prisas para que no lo puedas leer bien.
El segundo es que falla en lo más básico realizas reservas y se borran solas. Un desastre
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gebruiksvriendelijk
Vorteile
De agenda van virtuagym maakt het voor mij heel gemakkelijk. Vroeger hield ik alle abonnement manueel bij. Wanneer ik nu iemand boek worden er automatisch credits afgetrokken van hun account, die maakt het voor mij allemaal veel gemakkelijker en overzichtelijker.
Nachteile
Er is niet iets wat ik minder goed vind. Alleen gebruik ik persoonlijk minder de coaching module. Dit komt vooral door de manier waarop ikzelf training geef. Voor iemand die vooral op fitness gericht is, zal deze module heel veel voordelen bieden.
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Virtuagym heeft mijn sportschool naar een hoger niveau geholpen.
Vorteile
Snelle klanten service en goede automatisering van diensten.
Nachteile
Kan er geen bedenken, ben zeer tevreden.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Ervaring van GO180
Na ruim 8 jaar gewerkt te hebben met Virtuagym is onze gevoel overall zeer positief. Naast de praktische kant en dag tot dag zaken, hebben wij de klantenservice ook altijd als zeer behulpzaam ervaren.
Vorteile
Uitgebreide all-in software wat makkelijk en toegankelijk in gebruik is.
Nachteile
Specifieke programmering voor onze clubleden is helaas niet mogelijk.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
My local gym uses Virtuagym to more effectively manage my member experience
I moved to my new gym about 1-2 years ago, and they automatically use the Virtuagym platform to manage member profiles. As a valued member, I've been able to interact with this platform and have definitely enjoyed its ease of use and straightforward features.
Vorteile
My gym and trainers use Virtuagym to manage member profiles, and I personally use a customer-facing version of it on my end. I love being able to track my fitness schedule alongside my trainer's gym calendar. Additionally, I'm able to track my membership, monthly pricing, extra gym features, and even fitness goals.
Nachteile
I wish I would be able to customize my fitness goals a bit more holistically on the app.
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good platform for personal trainers
Vorteile
Good platform for personal trainers. We have used it for several years for nutrition and training plans. Easy to use and good support when needed.
Nachteile
There are some features that could be added such as online courses, in-app messenger, and the loading speed could be improved.
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Perfect Fitness App for Every User
Vorteile
Ease of use, customer support and vast exercise library
Nachteile
some problems with adding custom videos into general workout plans
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Prettig gebruik en goede service
Ik gebruik Virtuagym voornamelijk voor het bijhouden van een klantenbestand, het maken van een rooster en en aanmaken en versturen van facturen. Hierover ben ik zeer tevreden, en de service is goed en snel. De rest van de functies heb ik niet in gebruik, dus dan is het wel redelijk prijzig.
Vorteile
Makkelijk facturen aanmaken en beheren
Overzichtelijk klanten beheren en aanmaken
Goede service
Veel mogelijkheden
Nachteile
Er zijn zo veel opties dat het niet altijd duidelijk is hoe alles werkt
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Nice to work with Virtuagym!
Vorteile
The whole manage system, booking system (schedules) & the support by email
Nachteile
Credit system: when clients pause, they still receive credits. It's different to work with the coach app & on the web (you have much more option on the web).
Antwort von Virtuagym
Hi Maud,
Bedankt voor je review! fijn dat je samen met een van onze medewerkers een gesprek hebt kunnen hebben omtrent jouw feedback.
We kijken uit naar een mooie samenwerking in de toekomst.
Met vriendelijke groet,
team Virtuagym
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Vele mogelijkheden!
Vorteile
De mogelijkheden zijn eindeloos! Je kan alles kwijt in het systeem wat je wil en je kan alles bijhouden mbt de financieen.
Nachteile
Door de vele mogelijkheden zijn er soms vele stappen nodig om iets erin te kunnen zetten. Dit geld ook voor de klanten die credits kopen en dan moeten aanmelden etc. Er zouden wat minder proces stappen mogen zijn waardoor het gebruiksvriendelijker wordt.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Virtuagym helpt me een goede dienst te kunnen leveren.
Ik ben er tevreden met hoe virtuagym zich heeft ontwikkeld, de klantenservice is serieus geworden en helpt goed. Dit was vroeger wel anders. De applicatie werkt fijn, duidelijk voor leden en coaches. Ik ben over het algemeen erg tevreden.
Vorteile
Het werkt heel makkelijk, voor zowel de coaches als de leden die gebruik maken van de app.
Nachteile
Dat je maaltijdplannen er wel voor weken in kan zetten, maar als je het eruit wilt halen moet dit per dag en dat duurt veel te lang. Terwijl bij een trainingschema deze er wel met 1 druk op de knop uit te halen is.