Über TrueCommerce EDI Solutions









TrueCommerce EDI Solutions Preis
TrueCommerce EDI Solutions bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von TrueCommerce EDI Solutions ist ab 19,95 €/Monat verfügbar.
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- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Brilliant. The support team is enormously helpful, understanding, and flexible.
Does not applies
Vorteile
It's user friendly, simple and productive!
We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.
Pros
- Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees
Nachteile
Ship Notice/manifest is little complicated for the new users
Once the order line is used for the shipment, It should automatically grey out in order to avoid errors
- Branche: Kosmetik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
EDI SPECIALIST
We have used this system for over 8 years, True Commerce is truly once of the best EDI providers we have worked with.
Vorteile
1) They have an amazing Support team that has answered and fixed every issue in a timely manner.
2) The month to month cost has been one the best prices for the volume we have.
3) The implementation and our migration process where handled quick and made easier with the help of their support team.
Nachteile
I cant tell what we do not like as we have not hit an issue or problem.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
EDI exists, and I occasionally have to engage with it because of CVS and Walmart.
it was good. i would recommend it to others who are forced to join an edi solution by their CVS deals.
Vorteile
it did the job for an average cost and set up time
Nachteile
nothing was bad about the product. i just don't need software to help me receive and send emails. I use EDI simply because Walmart, CVS and other such bloated companies require it's use.
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The Most Cost Effective Solution on the Market
We have been using EDI at our business for many many years, and we have investigated several EDI solutions on the market, but when it comes to getting everything you need from EDI at the best price possible, TrueCommerce is comparable to none - they far outshine the competition! You really get the most bang for your buck when it comes to functionality, features, ERP/business system integration, and overall customer support.
Vorteile
One of the best aspects of TrueCommerce is the all-inclusive support that is offered at no additional charge. With an easy to use and intuitive web client interface, submitting a help ticket is simple, and the response time on getting answers and solutions to problems we encounter has always been top-shelf!
Nachteile
Integrating with our ERP system was a very technical process that took a bit of time and a lot of testing and validating to ensure everything was working properly, but with the continued support we received through that integration, we a functional and stable solution with little to no problems.
- Branche: Großhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Customer service is TrueCommerce top priority
We truly wish we transitioned sooner from their competitor.
Vorteile
All aspects of the sales process, design, testing and go live the entire team at TrueCommerce communicate quickly and effectively. They have been able to pivot throughout the project to overcome problems by thinking outside of the box and listening to us, the client. Their portals are far superior to that of anyone else in the EDI market.
Nachteile
At this time we don't have any cons to share.
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Seamless connection
Very easy and friendly to use EDI provider.
Vorteile
Seamless connections to many different EDI providers and the ease of use.
Nachteile
Sometimes it takes a while to get a hold of the support team to fix your problems.
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Aleon Inc by Jerry Carucci
Vorteile
Ease of use
Integration with QuickBooks
Nachteile
Setting up clients for EDI can be difficult depending on who we are working with. Some setups have been very smooth, quick and accurate, while others have not
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
General Manager
Vorteile
Smoothness, price and support. Timely response
Nachteile
Communication on setting up new customers
- Branche: Maschinerie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy To Use
Vorteile
very easy to navigate and use, like using it very much
Nachteile
I do not really have any cons about it right now

- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Product is good and fairly easy to use.
Right now the only benefit is price. If it was my choice we would be looking for another option that did not result in so much lost time and resources.
Vorteile
Easy to use after it has been setup.
Fairly low maintenance after setup, as long as nothing needs to be changed
Nachteile
Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service.
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
12/2019 Trimax Review
We had an issue with submission vs receive date on a PO. Otherwise, we haven't had many issues.
Vorteile
Cost compared to others. Pretty easy to use/navigate.
Nachteile
Search feature (by quarter) and format on some docs
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Software for all of your business needs
Vorteile
We can integrate just about anyone with True Commerce. It can be straight EDI or .ftp, you can connect everyone and access just one portal with True Commerce.
Nachteile
We randomly have issues that come up when maps change and we are not made aware. Overall this is few and far between but a hassle when it comes up.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Bob Review
Very positive. The solution works very well for our users.
Vorteile
Ease of use - Good reporting features -
Nachteile
I had a problem with support when trying to get an issue resolved. Took far longer than it should have.
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Why sign up for Truecommerce?
Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.
Vorteile
Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.
Nachteile
none so far and hopefully not in the future
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I have had the best 4 years of partnership with True Commerce... With many more years to come!
This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce.
Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient.
Vorteile
I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating.
I can list many things that are great at True Commerce. Their team in wonderful.
Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance.
I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes.
I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A winning partnership
We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.
Vorteile
There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.
Nachteile
There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Used to be great but now not so sure
Started out strong. Seems high turnover of technical support, integration specialists and programmers may have caused issues where clear mistakes have been made on multiple occasions causing rejected documents and chargebacks from our partners.
Vorteile
I like that you purchase the partner plug-in and never pay again for any updates made by said partner. Also, the ability to integrate with SAP.
Nachteile
That over the last few years it seems that the updates being made to partner plug-ins have caused us chargebacks and I no longer feel confident in the validity of the documents we are sending out to our partners. Now I have to carefully scrutinize every change notice to make sure something hasn't been done that will cause a rejected document and subsequent chargeback (i.e. making a previously mandatory field optional when it really is mandatory...at least for us). EDI management has now become far more time consuming and frustrating.
- Branche: Großhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good Service Provider, but improvements are needed
Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English
Vorteile
It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.
Nachteile
There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TrueCommerce EDI Solutions
Overall we have had a good working relationship with TrueCommerce. We continue to have calls with our account rep and we feel this relationship will continue to grow.
Vorteile
We are able to receive orders fast from our customers as well as invoice them to be paid. The availability of reports is top notch as well. Everything I need is always available as well as quality customer support.
Nachteile
More notice when something as not been acknowledged. A separate area as it seems all these are mixed in with our orders and sometimes get over looked.
- Branche: Konsumgüter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TrueCommerce takes the complications of EDI and simplifies it.
Vorteile
The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away.
Nachteile
Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world.
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Extensive Unfunctional Functionality
Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good.
Vorteile
The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps.
Nachteile
While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated.
- Branche: Landwirtschaft
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
DiCentral - Constantly There for Support with Excellent Customer Service
Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments.
Vorteile
I had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis.
Nachteile
The only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue.
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Love the Value True Commerce Gives
The cost over our previous provider is fantastic.
Vorteile
Easy to use. Integrates with my ERP smoothly. Support is excellent, very fast courteous and knowledgeable.
Nachteile
Would like a bit more automation with our ERP software
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to use
Vorteile
TrueCommerce lays out all EDI in an easy to follow and well organized workflow. Once templates have been created, the workflow process is as simple as turning transactions around and filling in the blanks.
Nachteile
Since the switch to TrueCommerce Foundry, the drag and drop feature, and right click menus have been eliminated, and there is a little more menu-surfing as a result. Overall this isn't a huge inconvenience, but it does slow my workflow by a small percentage. Understandably, this is to make the system more touch-pad friendly, though that functionality does not apply to how I use the software.
- Branche: Bankwesen
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Worst EDI Solution Provider Out there
0/10 would never use again or work with.
Vorteile
Nothing at all, this is a terrible company.
Nachteile
The support is awful, prepare to wait over an hour each call.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customer Care
It's always a pleasure to work with your team!
Vorteile
Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.
Nachteile
Occasionally tickets can take a few days to be answered.
In Betracht gezogene Alternativen
SAP Customer Experience- Branche: Lagerung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Product Great Price with Fantastic Support
I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar.
Vorteile
I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.
Nachteile
The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.
- Branche: Verlagswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Pura Vida Books Review
Vorteile
Easy to use platform
Nachteile
Not being much clear about errors commited in sending invoices for customers
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TrueCommerce EDI
Vorteile
Flexibility in setup / use. Trading partner setup.
Nachteile
SQL express having a 10 gb limit in size
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Edi is the best platform
Vorteile
Everything is so simple to integrate and flow is perfect
Nachteile
I really don’t other than maybe cheaper per customer users
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
CB Distributors Review
It has been above satisfactory. [sensitive content hidden] have been very patient with us and always helpful.
Vorteile
There is a lot to learn and [sensitive content hidden] were great teachers and took the time to show us how to use the software. They also explained what they have to do to complete the project, which was also very helpful.
Nachteile
The software is a little confusing to get around, but the tutorials help. If there was a print out of every time from A-Z that would be extremely helpful. Maybe there is and I just don't know!
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Reliable Platform
Vorteile
The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for.
Nachteile
Nothing really. The UI could always use some improvement.
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Product! Easy to use!
Vorteile
The ease of use. Very logical in the navigation as well.
Nachteile
I haven't really had many issues with it
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
EDI Solution for Commerce
overall very good. initial setup great, adding a new customer has proven to be very difficult
Vorteile
good interface, once learned it seems to be dependable
Nachteile
new account setup and launch. menus are difficult to find exactly what is needed. Setup support - very poor. actually considering choosing another platform due to this challenge. not sure our accounts are setup correctly after several attempts.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
TrueCommerce is GRRREAT!
First time user and have had easy transition to learn the system
Vorteile
Very user friendly and great customer support when needed
Nachteile
No cons that I can think of at this time.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Always solve the problem
Everyone that I've spoken to is always helpful and is able to fix whatever problems we're having.
Vorteile
Whatever problem I'm calling about, they always have a fix for it.
Nachteile
I don't have any cons. They always solve any issues we're experiencing.
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Solutions!
Vorteile
Custokmer Service, when ever we have an issue that we can not figure out. They have the best customer service team that will go above and beyond to help you figure out the issue that you are having.
Nachteile
Ido not believe I have any cons regarding TrueCommerce. I have never had an issue that they could not resolve.
- Branche: Textilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very disorganized company
You send an email - and then you may get a respond but nothing will change only e-mail you can't talk with anybody in this company - they are not professional and they do not understand how their own system works
Vorteile
Unfortunately, 5 years ago when I join our company, they have chosen Truecommerce
Nachteile
nothing - Before I join the company 5 years ago our company had this EDI software - I would not use this company
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Worst customer service I've ever experienced
automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.
Vorteile
I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!
Nachteile
customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.
- Branche: Landwirtschaft
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use but customer service needs work
This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.
Vorteile
The software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.
Nachteile
I have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.
- Branche: Import und Export
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TrueCommerce takes the "scariness" and mystery out of EDI.
Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with.
TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it.
The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email.
Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around!
Vorteile
Ease of use.
Nachteile
Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet.
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Not enterprise grade solution.
We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP.
Integration and transition:
We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size.
The software:
There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification.
On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes.
Vorteile
We were promised the world and got delivered peanuts.
Nachteile
Does not work consistently, implementation team is incompetent.
- Branche: Pharmazeutika
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
No Implementation, but charging months together
Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time.
Vorteile
We had great presentation and conversations with the sales team about the features and ease of use etc.
Nachteile
Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money.
- Branche: Kunststoffe
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Software that was quickly Integrated into our System
We had the need to implement an EDI Software and TrueCommerce has given us a great experience in support and implementation to receive orders and send invoices by EDI. It´s important to mention that 90% of our Purchase Orders arrive by EDI. There are few suppliers that work with Sage Business Vision
(Our System) andTrueCommerce has worked excellent for us.
We recently implemented the 820 transactions for EDI and the experience was very good.
Their support team is small but very efficient.
Vorteile
It´s easy to use, it integrates well with our system and is very reliable, we have been working with this software for more than 8 years and 90% of our orders arrive by EDI, so it is very important to us have a tool that is always working. Also, there are no errors with the purchase orders (received by EDI), everything is processed as the client requested it.
It is also important for us to be able to send invoices through EDI and it has always been very reliable and easy to track
Nachteile
When a new version of my system comes out it takes 6 months to have a compatible version, so I need to be patient and wait to test the new features.
- Branche: Medizinische Geräte
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ain't the True Commerce I once knew
They are the very BEST is sending bills for services that they never provided, and the worst to get you on board.
If I had the choice/opportunity, I would dump them in a heartbeat.
Vorteile
It is SUPPOSED to be "seamless" from EDI to ERP
and it might be IF you can get TC to actually take the time to make it work
Nachteile
While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.
- Branche: Tabak
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
True Commerce EDI Solutions
We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.
Vorteile
I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.
Nachteile
I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.
- Branche: Baumaterial
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
They make EDI Easy!
They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)
Vorteile
They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.
Nachteile
Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Process is always long not a lot of follow up, always need new development to adapt to our...
Vorteile
it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow
Nachteile
on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement
we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information
and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files
we cannot customize the notification to specific person
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Quick to take your Money, Slow to do any Work.
Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting.
There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done.
Their initial, long timelines are bad but their ability to even meet those is even worse.
Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business.
I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back.
If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.
Vorteile
When it works it does a fine job, reasonably easy to use and functional.
Nachteile
The online portal can be finicky and their connection utilities are unreliable and support is hard to get.
- Branche: Pharmazeutika
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Does the basics of EDI
Vorteile
I find the software relatively easy to use. It is more user friendly than it has been in the past before this system was updated. I allows me to do most of our EDI turnaround without much issue.
Nachteile
There have been at least 2 times, that come to mind, where the system has been down for breaches in security which had prohibited us from accessing our daily orders for 36 hours. We have stringent timelines to meet with many of our customer that upon not fulfilling we are subject to hefty fines.
A lot of the EDI turnaround is automatic and wish New dates for customers could auto populate instead of having to enter the same information each time. I have tired numerous times to set certain criteria to default and it does not seem to stick.
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