Pointerpro

Vorteile

Survey Anyplace is the perfect survey solution, has more features than Survey Monkey or Typeform combined, the user interface is very easy to understand and navigate and help is always available in multiple forms. The possibility of downloading a custom PDF report for our respondents after taking a questionnaire is a gem that you can't find anywhere else in the survey software/assessment software space.

Nachteile

I haven't had any particular problems with the product yet, unlike with buggy competitors, survey anyplace seems to have their product well maintained.

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Warum Pointerpro gewählt wurde

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Vorteile

Pointerpro has allowed us to streamline and automate our questionnaires and report generation, saving significant amounts of admin time. This has resulted in us being able to scale our offering in ways that would have previously been impossible.

Nachteile

As a relatively early adopter of some of the new elements of the platform, such as aggregated reports, there have been some teething issues. However, the team have been very responsive in helping to work around problems in the short term, and releasing updates that fix problems in the longer term.

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Vorteile

Nothing. There was literally nothing that was positive except their promises.

Nachteile

Programming competence
Customer service
Quality of product
Cooperative attitude

What went wrong?? It would be much easier to say what went right because the list would be virtually nil while the list of what went wrong would be a dissertation. Thanks to Pointerpro and their incompetence in both software programming and customer service, our company took a significant hit reputation-wise and subsequently financially. Over the last 3 years, Pointerpro consistently produced software that did not function as it was supposed to and promised and consistently denied responsibility or accountability. Our firm is a small one or we would have taken them to court and sued them for their incompetence and damages. It is beyond my comprehension how others who have rated them could have had a positive experience unless their programming was so simple and straightforward that a second year college student could have done it. We have customers who have dropped us and their comments were basically this: "As long as you are working with Pointerpro, we will not do business with you despite the quality of your products". Our product is something that is done online and requires functional programming. I would strongly encourage anyone who has anything beyond a simple software solution to go elsewhere.

Vorteile

We have been thoroughly impressed with pointer pros platform and nimble features. We reviewed several other well-known platforms and none could deliver both with robust, calculating abilities and options for creating aesthetic reports. It was the aesthetic options that very much separated pointer pro from the rest. In addition, we were very impressed with pointer pros on boarding process and support of our ideas, helping create a pathway for our success which was crucial.

Nachteile

Some customer service representatives in the chat lines are either ignorant or lazy. At times, we have been told answers that have been incorrect. This does not apply to [sensitive content hidden] who have been really helpful.

Nachteile

Initially, the customization options for PDF reports were limited and clunky. They've made improvements, and we're pleased with the upgrades. From a design and graphics standpoint, it would be nice to see further improvements, but for the most part we're pleased.

Vorteile

Pointerpro allows for the creation of highly personalized surveys and the delivery of customized results reports to participants. The ability to tailor cover pages and adjust the overall look ensures that the final product aligns with our branding. It's the best tool I've so far found for combining both functionality and flexibility in survey reporting.

Nachteile

Some of the bulleting and numbering formatting features for text in the reports can feel clunky and limiting. Additionally, there is a bit of a learning curve when it comes to programming the system for more complex results calculations. It takes some time to fully understand how to set up these advanced features efficiently.

Vorteile

The fact it's a 360 solution for assessments, providing a streamlined process from creating the assessment to generating the backend reports. The support form your team is also worth mentioning - [sensitive content hidden] and [sensitive content hidden] (with whom we've interacted so far) deliver on your service promises!

Nachteile

It's not that I don't like it, but I do think the formula section can be made even more intuitive with a visualization interface to further "dumb it down". Think "how would I allow a 10 years old to use formulas correctly", and I believe you'll save tons of time and resources for your customers and [sensitive content hidden]:D

Vorteile

It's powerful. We have a simple survey with dynamic outputs & a much more robust survey with a custom PDF report. Both work great!

Nachteile

There are a few quirks of the interface that take getting used to.

Vorteile

Pointer pro is quite easy and intuitive as a tool. Pointer pro has been quite positive for our company usage.

Nachteile

It's a little expensive especially if you're not using it to generate income.

Vorteile

Very professional-looking report outputs which have enhanced our client service offering.

Nachteile

The structuring of the report question bank took a bit of time to work out.

Vorteile

Pointerpro's assessment feature is incredibly versatile. I've used it to assess employee skills, customer satisfaction, and even my own personal development. Additonally, Pointerpro's customer support is excellent.

Nachteile

I wish there were more templates available for the assessment feature.

Vorteile

One of the things I liked most about Pointerpro was its intuitive and user-friendly interface. Navigating through the platform was seamless, and it was easy to access and manage the various features and tools it offered. The layout was well-organized, making it convenient to find and use the necessary functionalities. Additionally, the customer support provided by the Pointerpro team was exceptional. They were responsive, knowledgeable, and always ready to assist with any inquiries or issues that arose.

Nachteile

While Pointerpro had many positive aspects, one thing I liked least was the limited customization options. There were certain elements and settings that I wished I could modify or personalize to better align with my specific needs and preferences. Having more flexibility in tailoring the platform to suit individual requirements would have been beneficial.

Vorteile

We used pointer pro to stand up an assessment that helps identify the capacity of individuals to make good decisions and avoid falling into despair. The ease-of-use and speed that we were able to get a beta version of our assessment up and running was awesome.

Nachteile

There are some latency issues with flipping between tabs and screens, and some of the functionality is still in development with respect to testing the assessment and the reporting. It’s not able to test or import responses to tests the report functionality. Some of the editing features are a little cumbersome for example, when setting up custom formulas if you want to re-order them, you have to re-create them.

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Vorteile

Our previous PHP platform was end of life and we were facing serious challenges with an updated more modern solution, that was until we found Pointerpro.The whole experience has been absolutely seamless, with the support of their absolutely amazing team we have been able to accomplish everything. We simply handed over the reins and they turned our old product in to a new, fresh, manageable and easily deploy-able suite of assessments.

Nachteile

We have found no cons whatsoever - Pointerpro continue to deliver in every possible way.

Vorteile

The main reason we used this software was to automate survey responses in a PDF for the user to download or email. There are not many solutions on the market that can do this all in one.

Nachteile

I think the help pages need updating, they're not very clear when you are new to Survey Anyplace as they describe how to do things but do not show you step-by-step.

Not being able to customise the front cover image of a PDF template is a bit annoying and unless you're a CSS wizard, the PDF responses can look very plain.

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Vorteile

So I've used a number of survey programs to extract opinions and information from friends and organizations to which I belong. Truth be told I've never had a problem with any of them. None of them, however, have ever made me actually do a happy dance like Survey Anyplace has done. (Twice. I've done a happy dance twice. #literally)

The thing I love most about happy dance isn't the interface that one creates to build a survey. Though, trust me. It's ideal and easy. I'm pretty good with computers but I'm not one of you super-smart Millennials that knows everything about everything and then some. I know enough. I count on ease of use to manifest with every program or app I try. Ease of use with Survey Anyplace goes to 11! As an entrepreneur, one who is starting my own company, it's the feedback and what I'm able to do with it from a reporting standpoint that makes Survey Anyplace the hands-down winner in my book. There are more date filters than one would ever need...and I needed a bunch. You can send PDF's off Survey Anyplace. I was able to show my investor that my path was exactly where we wanted to be. I was even able to loop her into the integration of information by looping her in through a variety of apps she used on a daily basis. You won't get better reporting anywhere else. Period. Whether it's collaboration or ingenuity you're looking for. Survey Anyplace is your best bet. Take it from me.

Nachteile

I had trouble adding a few pictures I needed feedback on at first. Then I took the time to ask. Worked like a charm once I knew what i was doing. No complaints at all.

Vorteile

Being Zapier-compatible makes Survey Anyplace even a more valuable tool, because you can combine it's native power as a survey tool with several other services to really maximize it's potential. If you have a surveying need, you can surely find a solution within Survey Anyplace's offerings.

Nachteile

Even though they recently changed it a bit, the UI still feels very old. To be honest, now it looks "modernly old" with the recent change. I think it's the only downside of the service.

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Vorteile

Easy to use once you understand the interface. Continuous improvement of features.

Nachteile

Not much. The report formatting can be improved to increase the quality of the PDF report.

Vorteile

This product is easy to use and provides a customized solution to fit our specific business needs. Our users have never had any issues with completing the surveys and the amount of data and information we are able to collect and use is invaluable to our orgainzation.

Nachteile

In using this product for over a year, we honestly have not come across situations where something has been missing or where we have been disappointed with the product.

Vorteile

I appreciate that we are able to customize our form interface to our branding, and I like how the reports come out. They are eady to download and professional.

Nachteile

I wish there were more comparative data options.

Vorteile

I love that the app has various functionalities such as, offline capability, email alerts, and truly stunning survey designs

Nachteile

The contact support is not best as they run on Europe time and I run on Eastern Atlantic Time, so it's a bit difficult getting answers to queries in the afternoon my time. But overall I've seen on a number of occasions staff work overtime to try and assist me

Vorteile

Its flexibility and ability to do almost anything with this. From surveys, to feedback questionnaire, to performance reviews... we can do it all with this software.

Nachteile

Its user interface. It takes awhile to learn how to use this software, but once we learn it, it becomes great

Vorteile

Personalized PDF with Question Logic making the experience best for the taker.

Nachteile

Limits/Quirks on the backend, like is you add or remove a question after setup it will "break" your formulas and question logic. Which is not a big deal if you only have a few but very frustrating if you have multiple.

Vorteile

Survey Anyplace is a user-friendly and intuitive tool. It has a lot of interesting features and a nice look and feel. When I have an issue with a survey I like to use the customer service chatbot which is very effective.

Nachteile

The one thing I miss is the possibility to add a question when a certain answer is selected.

Vorteile

Simple and intuitive UX. It feels smooth for the customers and very bealtiful. It´s possible to receive pictures directly on the form.

Nachteile

Definitely it could be more affordable. Also I'd like to integrate it with Google Spreadsheets more easily.

Vorteile

Just to mention a few, Flexibility of questionnaire and layout, Integration options, Reporting, Delivering of assessments....... I can go on and on..........We started using this software five years ago and never looked back. It is by far the most user-friendly software, and if I ever need help with something, there is always someone to help.

Nachteile

Overall, I am delighted with Pointerpro. If I am to pick something, it would be the ability to have a timer built within the questionnaire eliminating the need to build stand-alone modules for our timed assessments within the assessment suites.

Vorteile

Compared to competitors, it has a great user interface, the ability to brand to meet the need, flexibility in pricing models and reliable customer service.

Nachteile

Nothing in particular. It was a bit complicated changing the settings to feature multiple questions on one page, but once I learnt how it is done, it made sense to me.

Vorteile

I really appreciate the thoughtful onboarding process and value-added insights [sensitive content hidden] shared as she coached me through the implementation and testing of our first assessment and automated user report.

Nachteile

The basics can be achieved without much custom code, however, to maximize the professionalism and align the brand image, it required some special code that I would not have been able to do without the Pointerpro team's help.

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Vorteile

interactive surveys
Customisations
advance reporting
condition logic

Nachteile

cost
learning curve
limited office capabilities

Vorteile

It's super intuitive, and has so many types of questions you can build your Surveys with, it's just amazingly complete. On top of that, you can build your own look 'n feel and sharing it with a QR code is a breeze.

Nachteile

Bit pricey. A tier below of the one I had where you can work with 500 responses would be fine for me too.

Vorteile

I love how easy Pointerpro is to set up and integrate with your current systems. We were able to set up 10-15 forms in under two weeks, and we easily connected it to our other tools thanks to its native integrations

Nachteile

I'd have liked the e-sign features to be a bit more expanded on. A lot of our forms require a signature at the bottom but currently, the e-sign feature doesn't go past a basic sign widget

Vorteile

Developing a scored survey was fairly easy to do. The formulas and question logic makes it very flexible to develop what is needed. I also like the dynamic if-then functions in ReportR to dynamically generate text content based on formula results.

Nachteile

I wished that ReportR had more chart options to visualize data. I also wish there were easy APIs to integrate external data sources into the report generated by ReportR.

Vorteile

It was easy to implement and get started, and I was able to get what I wanted pretty quickly.The report builder is really great, as well as the results dashboard. The customization options can be tricky but once you get the hang of it, the possibilities are huge.Customer service and support is top-notch!

Nachteile

The survey builder has a couple things that could be improved, not in terms of functionalities, but in terms of UX. Same with the report builder. The support centre could have a more furnished "Advanced" library for users who really want to get the best out of the customization options.

Vorteile

Es posible entregar reportes personalizados, sin embargo son extremadamente dificiles de crear y las respuestas no tienen ningún sentido. Crear gráficos es muy dificil

Nachteile

Es muy dificil de usar, han tenido caídas graves que me han dejado más de un dia fuera, tuvieron perdidas de información que me hicieron tener retrabajo. Los gráficos son muy dificiles de crear y los resultados en los gráficos personalizados no se condicen con los que muestran la encuesta

Vorteile

Everything seems so easy ! And the result we delivered to our customers is very attractive

Nachteile

Adapting the reports to our very special requirements was a bit of a challenge

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Vorteile

It's easy to use and I'm rubbish with tech

Nachteile

Honestly can't think of one. Easy to use, looks good, clients like it.

Vorteile

Me gusto que es una herramienta muy estable que no presenta errores, es intuitiva y facil de utilizar.

Nachteile

No tengo quejas por el momento sobre esta herramienta.

Vorteile

The platform allows me to design branded surveys that not only reflect the visual identity of my company but are also designed to obtain specific information in an efficient and attractive way.

Nachteile

You might actually find that the need to fine-tune and customize every survey and report element is time-consuming.

Vorteile

The ease of use when creating an assessment.

Nachteile

The clarity on where the data is stored and how it is structured. Takes forever to get answers and information back to us. Our data from assessments is still faulty 2 months later.

Vorteile

Facilita la tarea de obtener informacion que se necesita para elaboracion de informes sobre estudio de mercadeo.

Nachteile

Podria ser mas facil la obcion de crear y copiar encuestas ya que se vuelve una tarea tediosa.

Vorteile

Ease of use and choices. Gave us many template options to choose from.

Nachteile

cost. Survey software are really expensive.

Vorteile

The Customer Service and the Support Team are incredibly helpful and very kind and friendly!

Nachteile

A useful feature to include for the administrators and clients could be a dashboard that can be integrated to the questionnaires.

Vorteile

Wow! I can't believe how easy my job has become thanks to this platform, but what I like the most is its ability to generate custom reports after each evaluation. Previously, you had to spend hours manually reviewing and analyzing test results, but now it's all done automatically.

Nachteile

The fact that the platform doesn't offer as many design customization options is overwhelming at first but I would also like to have the option to further customize the appearance of my reviews to better fit my brand.

Vorteile

La herramienta es fácil y práctica de utilizar, diseñar encuestas es realmente sencillo y además te permite administrar todas tus encuestas en un sitio, las vistas rápidas de resultados son muy prácticas.

Nachteile

En general nosotros tenemos encuestas que miden los mismos indicadores para diferentes procesos, sin embargo, no podemos tener un reporte concentrado dinámico para visualizar los resultados de estos indicadores.

Vorteile

The ability to customize my questions and scoring logic any way I want, robust formula abilities, and the beautiful and customized pdf's that come out at the end for clients. The support team is amazing and has stuck with me through even the most nitty gritty details of trouble shooting to get my outcome just how I want it.

Nachteile

As with any software, you have to put the time into getting to know it and understand how it works, so you can make it work for you. Not so much a con as a consideration you will need to take into account when you are deciding to go with this software.

Vorteile

There are lots of survey software options out there, but Pointerpro is perfect for those in the consulting/coaching industry and works hard to understand what we are trying to achieve and how to make it a smooth and professional experience both on our end and the client's end. I like that they are focussed on a particular user-base (wider than just coaching-consulting, but still!) because in the year or so our company has used Pointerpro, we've grown together. It makes me hopeful about this being a long-term solution for our marketing and client work.- Their support team is amazing.- They provide the ability to customize far more than many other platforms—both functionally and visually.- There is a great resource library for learning about all the little features that suit different projects.

Nachteile

As a CD, I wouldn't be as interested in Pointerpro at lower tiers because the features I most like are only accessible behind a higher pay-wall—this isn't a criticism, simply that I'm reviewing this based on how much I enjoy the use of ReportR and the Assessment Centre and the ability to do so much custom work. Also, there are some pieces of some of our assessments that we have yet to be able to reproduce in Pointerpro, mainly due to requiring dev time since the features are not readily accessible.

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Vorteile

What I like most is the report function. In particular, the relaunch of this function is very intuitive to use. In addition, an extremely large amount is possible, especially through the use of variables. The great depth of functionality combined with the simplicity of the application convince me a lot.In addition, the support is quick to respond and has always been able to help me very well. In connection with this, the "library" of tips and tricks is also really helpful. If you search a bit here, you will find good guides on all topics that instruct you on how to do what.

Nachteile

What bothers me is that the website often hangs or takes a long time to load, which is most likely not due to my PC or internet connection.

Vorteile

Pointerpro is packed with features and options for survey building. They also offer the possibility to use custom coding for questions and they have a solid logic building system.

Nachteile

Their ReportR capabilities are really nice, but also hard to grasp. You need all the documentation + help from support to get a decent designed pdf.

Vorteile

Powerful tool that enabled me to translate my knowledge and experience into an Assessment Tool that can be leveraged by others. Comprehensive functionality means that I managed to achieve more than I imagine was possible using this kind of tool.

Nachteile

Would like a more simple user interface and the 'help' section could be better.

Vorteile

I love the speed. Whoosh, whoosh, whoosh, between the pages of the questions. The modern look & feel is excellent. A large variety of question types.

Nachteile

If I have created a question and subsequently change the question format, you have to recreate all of the answers because they disappear when you change the format. For instance, if you change from a check box to a pull down, the choices disappear and you have to reenter them. Also, if you add a question, and then want to reorder the the questions, you have to redo all of your logic. As I recall, the former product we used required redoing the skip logic, but only to the preceding question.