
Sirvoy
Über Sirvoy
Sirvoy ist eine cloudbasierte Hotelmanagementplattform, die sich für Hotels, Gasthäuser, Timeshares und mehr eignet. Zu den Hauptfunktionen gehören Front-Office- und Immobilienverwaltung, Reservierungs- und Buchungsmanagement, Housekeeping und Gästebeziehungsmanagement.
Das Buchungsverwaltungssystem von Sirvoy kann in eine bestehende Website des Nutzers eingebettet werden, und Gäste können Räume über Desktop- oder Mobilgeräte buchen. Die Buchungsmaschine unterstützt mehrere Sprachen und bietet zusätzliche Plug-ins für WordPress und Facebook. Nutzer können Eingabefelder konfigurieren und Benachrichtigungen für neue Buchungen erhalten.
Zu den Buchungsmanagement-Tools gehören eine Kalenderübersicht, Gruppen- und Split-Buchungen, druckbare Buchungs-PDFs, ein Verlaufsprotokoll, Statistiken und die Terminplanung. Nutzer können auch automatisierte E-Mail- und Textnachrichten an Gäste senden. Verfügbare Buchungskanäle umfassen Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld und weitere.
Support wird über eine Online-Wissensdatenbank, über das Telefon und per E-Mail bereitgestellt. Die Preise verstehen sich pro Monat.












Sirvoy Preis
Sirvoy bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Sirvoy ist ab 15,00 €/Monat verfügbar.
Alternativen für Sirvoy
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- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
best customer service
Vorteile
Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.
Nachteile
can't say that there is anything I dislike
Antwort von Sirvoy
Thanks for the fantastic feedback Roy! We're thrilled to hear that Sirvoy has been a valuable asset to your business and that you've had such a positive experience with our customer service team. If you ever need anything or have any questions, don't hesitate to reach out. We're here for you!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Area Manager
Very good from beginning to end in setting up the service. Customer service is excellent.
Vorteile
The quick chat customer service that I always receive when I have an issue.
Nachteile
The invoicing could be easier. Once a invoice is closed you should be able to reopen to make adjustments if needed.
In Betracht gezogene Alternativen
SiteMinderGründe für den Wechsel zu Sirvoy
The ease too set up this software was what I liked about this product.Antwort von Sirvoy
Hi Lisa,
Thank you for your kind words and thoughtful feedback! Regarding invoicing, once an invoice is issued, it cannot be altered. However, you can create a credit invoice to make corrections and reissue the updated invoice. Please don’t hesitate to reach out to our support team if you have any further questions, we’re always happy to help!
Kind regards, Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Sirvoy has given me peace of mind
I was in need of a system for my hotel to centralize my reservations and organize my business. Sirvoy is helping me achieve that goal and although many times I am trying to do something a little complicated or I don't know how to do something on Sirvoy, the Team has been so helpful and patient with me.
Vorteile
Their customer service really is five stars. They are knowledgeable, kind and fast.
The platform itself offers a lot of helpful options and it is user friendly.
Nachteile
A bit more expensive than I expected but worth it.
Gründe für den Wechsel zu Sirvoy
Seemed more user friendly and the customer service jumped right into helping and welcoming me.Antwort von Sirvoy
Hi Denise,
Thank you for your kind words! We’re so happy Sirvoy gives you peace of mind and that our support team has been helpful every step of the way. It’s great to hear that our platform is making it easier to organise your reservations, we’re always here if you need anything!
Welcome to the Sirvoy family! 😊
Kind regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
They made it worse
Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.
Vorteile
not much, its adaptable if youare prepared to use clutzy solutions
Nachteile
Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.
Antwort von Sirvoy
Hello,
Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised.
Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests.
Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs.
Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries.
Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point.
For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns.
Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother.
Regards, Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Simplicity & Easy to Use
Great interactions with the service teams
Love that you have customer service on the weekends and evening
This is the reason I have not changed from Sirvoy to a more advanced PMS.
Vorteile
Simplicity and Awesome Customer Service
It is so easy to use your system and it is very intuitive
For people outside of the industry this is a great learning first step into hospitality PMS.
Nachteile
Limitations in reports and no excel download function
Statistics are inc VAT
I cant see history on a specific guest who has stayed in the past,
I cant track company performance - instead I need to count past stays
Miss past & future revenue reports day by day summariesed (not guest by guest)
Gründe für den Wechsel zu Sirvoy
I received Sirvoy when I bought the hotel. However I hope not to have to change but I do need reporting to improve and excel to be implemented in order to not switch next yearAntwort von Sirvoy
Hi Monika,
Thank you so much for your fantastic feedback! We're thrilled to hear that you find Sirvoy easy to use and intuitive. It's great to know our customer support has made a positive impact, and we’re always here for you, 24/7, whenever you need assistance. We truly appreciate your trust in Sirvoy and look forward to continuing to support your success!
Kind regards,
Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
general and fast answer thank you
is good, practical and linked to network platforms which is excellent for tracking guest reservations
Vorteile
attention & service of customer service person Natally
Nachteile
is easy to use, practical and but need to study more on its benefits from my side
Antwort von Sirvoy
Hi Jo Anne,
Thank you for your feedback! We're glad you found the service helpful. If you need further assistance in the future, please don’t hesitate to contact our support team.
Kind regards,
Jodie
The Sirvoy Team
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gratitude and Calm
Very good, that's the truth, when I had any problem they immediately helped me and responded in my native language.
Vorteile
What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good!
Nachteile
I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.
Antwort von Sirvoy
Hi Nayanne,
Thank you for your thoughtful review and kind words about Sirvoy! We’re so pleased to hear that you find the system intuitive and helpful.
Regarding your comment about printing a room bill with just the accommodation cost or consumption cost: While the Print button doesn’t separate these elements, you can create a cash receipt for either the accommodation or the extras separately, which might meet your needs.
If you’d like assistance with this, we’d recommend reaching out to our support team. They can guide you through the process or even arrange a video call to explain it further.
Thank you again for sharing your feedback and for choosing Sirvoy!
Regards, Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Always helpful and available
Vorteile
Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed.
Nachteile
None, they have been a great resource for my business
Antwort von Sirvoy
Hi Terrance,
Thank you for your kind words! We’re so glad to hear our team has been helpful and responsive. Supporting your business is what we’re here for, please don’t hesitate to reach out if you need anything!
Kind regards, Jodie
The Sirvoy Team
- Branche: Hausmeisterservice
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good partner
Vorteile
Easy to work with and good and fast support.
Nachteile
I have nothing negative to report about Sirvoy
Antwort von Sirvoy
Hi Henrik,
Thanks for leaving your kind review. We're so glad to hear that you're happy with Sirvoy.
We're always here when you need us.
Kind regards,
Jodie
The Sirvoy Team
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Tool for bringing renting into one place
Experience was well guided from an account perspective, but some more technical/setting specific guidance could have been great.
Vorteile
Reachable account reps. Breadth of settings and options.
Nachteile
Large learning curve especially for out of the ordinary or very specific setups.
Antwort von Sirvoy
Hi Anthony,
Thank you for your feedback! We’re glad Sirvoy is helping you manage your rentals in one place and that our team has been there to support you. We know some advanced setups can take extra guidance, and we’re always here if you need a hand.
Kind regards,
Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Clear structure, easy to handle
Good overview. Offers most of the functions a small hotel will need.
Vorteile
From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds.
Nachteile
Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive.
Antwort von Sirvoy
Hi Stephanie,
Thank you for your positive review and valuable feedback. We're so pleased that you're happy with Sirvoy.
Regarding the Booking.com issues, please reach out to our support team with specific examples so we can assist you promptly.
Your suggestion for AI-based rate management is greatly appreciated. We're continuously looking to enhance our services and features like "Smartpricing" are definitely on our radar.
Best regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of the best tools to manage a hostel
Vorteile
Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly
Nachteile
Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.
Antwort von Sirvoy
Hi Lorena, thank you for your wonderful feedback! We're thrilled to hear that Sirvoy simplifies your work and enhances your organization. We're here to support you and ensure your business continues to run smoothly. Regards, Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Working with Sirvoy.
"Working with Sirvoy has been and still is a pleasure , making my business easier to maintain and run. I love it when things just run smoothly, making work fun!"
Vorteile
It is always easy to get the proper help, when needed.
Nachteile
I have no complains, the website is easy to manage and support is very helpful.
Antwort von Sirvoy
Hi Lena, thank you for the lovely feedback! It’s great to know that Sirvoy is making things smoother for you. We love knowing that our support is making a difference and helping you enjoy your work! We're here whenever you need us.
Regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
very pleased
Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately
Vorteile
I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete
Nachteile
nothing to complain about, software always works very well
Antwort von Sirvoy
Hi Istvan, thank you for taking the time to share your review. We're truly appreciative of your 12-year journey with us and your recognition of the continuous improvements we've made to Sirvoy.
It's rewarding to hear that our software's performance has consistently met your needs. We understand the importance of reliability in your operations and are committed to maintaining that standard.
We're pleased that our support and user-friendly design have contributed positively to your experience. Your feedback fuels our dedication to providing a seamless experience for all users.
Thank you for choosing Sirvoy for sharing your insights. If you ever have any further feedback or questions, please don't hesitate to reach out.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Nataly Answers the Questions!
So far so good. Always learning. It takes practice and regular interaction.
Vorteile
Customer service is fast and easy. Answered my question.
Nachteile
Takes a bit to learn the menus and what they mean, especially for a first time property owner.
Antwort von Sirvoy
Hi Eric,
Thank you so much for your feedback! We're thrilled to hear that our customer service team was able to assist you quickly and effectively. We're here to support you every step of the way.
Kind regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very good hotel management system for small business.
Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.
Vorteile
We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).
Nachteile
We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.
Antwort von Sirvoy
Hi Robin, thank you for such a lovely review. We are delighted that you are enjoying Sirvoy and that you have found it easy to get started and set up. We appreciate your feedback about the packages and will consider this when making future changes. Kind regards, Katie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Sirvoy Tops for us
time saving, easy to use, simple guidance when needed
Vorteile
easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use
Nachteile
I cannot fathom pasting into emails or sms boxes.
Antwort von Sirvoy
Hello Warren. Thanks for taking time out of. your busy day to leave us this super feedback. We're so happy you found us and delighted to hear that we're saving you and your business time and money. Looking forward to continue working with you, Adele
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Sirvoy is the best!!
Since I found Sirvoy in 2017, I have been continuously impressed.
Vorteile
Easy to use, exceptional support, mobile friendly
Nachteile
There are no cons with Sirvoy, they are definitely the best
Antwort von Sirvoy
Hi Ildiko, it always brightens my day to read that a client can't think of a single con! We hope to continue impressing you throughout 2023 and let me take this opportunity to thank you for your continued business and support. Regards, Adele
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Fantastic customer support.
Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.
Vorteile
I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.
Nachteile
At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.
Antwort von Sirvoy
Hi Elizabeth, we really appreciate this wonderful feedback. It's so rewarding to hear that we are helping you to manage your work more successfully as this has always been our main goal. I will pass on your kind words to our support team. With thanks, Adele
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Best Tech Support Ever!
Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!
Vorteile
We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great!
The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.
Nachteile
Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process.
We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!).
One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward).
So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....
Antwort von Sirvoy
Hi Lynn, nothing makes us happier than hearing how great Sirvoy's Support Team is so thanks so much for letting us know that we are meeting your expectations there! I fully take on board the difficulties you have been experiencing with regards to payments and reporting. As Sirvoy's Communication Manager, I have opened an issue with our Dev team about this specific problem and I will check in with them soon to what improvements can potentially be made here. If there is anything you would like to add you can always contact me at [email protected] or alternatively we can contact you by phone if preferable, to talk things through in more detail. We would love to help you resolve these issues permanently if at all possible. With Kind Regards, Adele
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Simple, yet powerful in its effect on our business
We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her.
Vorteile
I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.
Nachteile
At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).
Antwort von Sirvoy
We are so happy that you found us Uffe! Delighted that Sirvoy is providing you with some serious muscle and even extra manpower! Don't forget that our Support is also there 24/7 to provide a helping hand when you need it. Thanks for taking the time to write us such a comprehensive review with your feedback. Adele
- Branche: Landwirtschaft
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Be careful in signing up for Sirvoy
Vorteile
We found the web site had a very limited functionality and decided not to proceed
Nachteile
We started with Sirvoy but found the web site to support our farm stay very limited. We found an alternative software and went to cancel our subscription. We found it is impossible to cancel the subscription and obtain the deposit . The minimum deposit is $500.00. We now have over 20 months to continue to run as Sirvoy do not provide refunds. I would be very careful in signing up on the above conditions. Very unhappy in finding out we can obtain a refund.
Antwort von Sirvoy
Hi there Phil! Thanks for your feedback. As I mentioned in my response to your Facebook review, Sirvoy is a subscription based software, payable monthly or annually and there is no minimum deposit required. It seems that you chose to sign up for an annual subscription for which we don't usually provide refunds as stated in our T&C's. We do provide a trial of our software to ensure that clients are fully aware of the features we offer prior to sign up. However, from the moment you contacted Sirvoy to voice your concerns, we have been working towards resolving your issue. I can see from your account that a customer support agent has been in touch and you have already been offered a refund for the outstanding amount. I hope that this outcome is satisfactory and we wish you the best of success with your business in the future. Regards, Adele

- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great booking system - easy to use
In our company we save time and money using Sirvoy software.
Works every time - any time :)
Vorteile
Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.
Nachteile
We are most satisfied with this software.
Antwort von Sirvoy
Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of the easiest booking manager out there!
Easy to use, integrability with booking channels, accesible from mobile or tablet.
Vorteile
Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com
Nachteile
sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.
Antwort von Sirvoy
Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
All I need
Vorteile
Very good overview, easy to operate and easy to manage the rooms. Smooth integration with other sales channels and highly professional support.
Nachteile
You can not use the system to book other facilities such as conference rooms.
With such functionality, it would be complete!
Antwort von Sirvoy
Hi there, thanks for leaving this very positive review. At the moment Sirvoy allows conference booking via the Extras on Settings. However at the moment it only allows daily bookings. You will be happy to know that we plan to add full support for intra day bookings (for which conference rooms would fall under) before the end of this year. If you have any ideas or suggestions on this development we are always happy to listen to our customers feedback! Many Thanks, Adele
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great booking app for wilderness lodges with several accomodations!
I did a lot of research on different platforms. I decided on Sirvoy because of it's versatility since I have many different accommodation types at my lodge.
I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc.
The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful.
The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying.
Vorteile
I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms!
Also I love the integration with Stripe as it has an in-person terminal. Game changing.
Nachteile
It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user:
- Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy
- Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel).
- Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually)
- Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails).
- Be able to set discounted rates for certain room types if they are still available past a certain time of day
- With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings).
- On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters.
- Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working!
- The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet.
- More user friendly customizations - it's a definite learning curve especially the accounting language and area
- Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation.
I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them.
- Ability to move booking on the calendar page to a different date, not just to a different room on the same day
- Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact
- This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk.
- Congrats if you got this far and thank you for listening to my Ted Talk.
Antwort von Sirvoy
Hi Kelsey,
Thank you for sharing your kind words and feedback. We’re delighted to hear that Sirvoy has been a great fit for your lodge.
We appreciate your suggestions and will share them with the appropriate team for review. Your insights are incredibly valuable as we continue to enhance Sirvoy. If you have any further questions or concerns, please don't hesitate to reach out to our support team—they're always here to help.
Thanks again for choosing Sirvoy. We’re glad to have you with us!
Regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The Woodland Lodge Gisselfeld
Satisfied. Quite easy to use. I mostly stay because of the support and price. The interface is quite outdated :-)
Vorteile
The support and the price. Very helpful support. Fast and friendly. Not bot. Thank you for that!
Nachteile
The looks, the booking engine (too many clicks) and not being able to alter site to my needs. Ex - being able to add extras to every room so the customers don't have to look for it.
Antwort von Sirvoy
Hi Anette,
Thank you for your positive feedback! Your satisfaction is our priority, and we appreciate your continued support. To assign mandatory extras, please navigate to: https://sirvoy.ie/blog/topic/register-your-rooms/offer-add-ons-or-extras/creating-mandatory-extras
If you need further assistance, our 24/7 support team is always here to help.
Our interface is regularly updated, so stay tuned for further improvements from our design team. Thank you for choosing Sirvoy!
Regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Sirvoy is great; more quick tweaking will make it outstanding
24/7 Tech support is the best! Improvements are rather slow.
Vorteile
Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)
Nachteile
I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one.
Dashboard search is great, but the totals are by page and not for the total searched category.
Antwort von Sirvoy
Hi Val,
Thank you for taking the time to leave your feedback. It’s great to hear that Sirvoy’s features, particularly the SMS function and our 24/7 tech support, have been valuable to you. We appreciate your suggestions, and we want to let you know that our team is working on an update that will allow you to see the price for each night individually on invoices. We're continually considering improvements to enhance your experience, so keep an eye out for future updates. Our support team is always here if you need anything. Thank you for your continued trust in Sirvoy, we’re grateful to have you with us.
Regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
We just switched and we already love it!
We just switched connectivity providers and we are loving it.
Vorteile
It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.
Nachteile
There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.
In Betracht gezogene Alternativen
Little HotelierWarum Sirvoy gewählt wurde
Little Hotelier was difficult to set up, difficult to maintain. We ended up needing to hire someone to integrate, etc and we decided it was enough. It was also much more expensive and there were not options to have video calls with their team to set up things aside from the very basic initial one. Customer service wasn't that great either.Zuvor genutzte Software
Little HotelierGründe für den Wechsel zu Sirvoy
We got really good recommendations from a business in our area, La Iguana Perdida. We checked it out, had our demo call and loved it. The pricing structure makes sense to us and decided to give it a go.Antwort von Sirvoy
Hi Amelia,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying Sirvoy and that the switch has been a positive experience for you.
Regarding payment automation, while Stripe isn't available in Guatemala, PayPal is supported and can be a helpful alternative. If you'd like more information or assistance with this, we're happy to help.
We truly appreciate your feedback and look forward to continuing to support you!
Best regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Outstanding Hotel Booking System
What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information.
Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care.
Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand.
Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results.
I continue to be very pleased with Sirvoy's quality support and customized professional service.
5 Stars!
Vorteile
Easy to use software and personalized service.
Nachteile
Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided.
Antwort von Sirvoy
Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie
- Branche: Personalwesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Siryvoy is very helpful
They are very helpful positive and quick anwer and get back to you soon.
Vorteile
They are very helpful positive and quick answer and get back to you soon.
Nachteile
That they dont help us with a wish we have asked for in about 15 years and that is to separate hostel and hotel in statistic. we have a lot of work with that who takes a lot of time. Exept that they are very great!
Antwort von Sirvoy
Hi Karin,
Thank you for your feedback! We're glad to hear that you find our support team helpful and responsive. Regarding your request to separate hostel and hotel stats, this might be possible with the right setup. To ensure we provide you with the most accurate information and a solution tailored to your needs, please reach out to our support team. We're here to help and look forward to assisting you further!
Kind regards,
Jodie
The Sirvoy Team
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Prince d'Orange B&B with Sirvoy
Very positive. For a modest amount, I now have my own website with on-line reservation and the ability to accept card payments
Whenever I have any problem (which is infrequent), the on-line help service is terrific. I rate this as the best on-line help I ever experienced! Rapid, accurate, solves all problems to date!
Vorteile
Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments
Nachteile
Generally, it is easy to use, and quite logical. There are some functions I use very infrequently, and then I find it takes me some time to remember how to do it!
Antwort von Sirvoy
Hi Andrew, We're glad to hear that Sirvoy has helped simplify the running of your business and our support team has been helpful when needed, that’s exactly what we aim for! If you ever need assistance, we’re here to help.
Regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good for managin my hostels.
I am very pleased, easy to use, good support and i am familiar with the setup. After ten years with Sirvoy, i have no plans to change.
Vorteile
"I really like how easy it is to manage my two hostels in the archipelago of Stockholm with Sirvoy. I choosed it because it has good paymentoptions for our guests, and it is easy to integrate on our own homepages."
Nachteile
The backoffice part about economy, invoices is not perfect.
I want to be able to copy old reservations and renew them, when regular groups come back many times, it would be easy to be able to copy, and then do changes, instead of creating new reservations.
Antwort von Sirvoy
Hi Lotten, thank you for your glowing review! We're thrilled to hear that Sirvoy has made managing your hostels in the Stockholm archipelago a breeze. We're honored to have been part of your journey for the past ten years, and we're committed to continuing to provide the same level of ease and support in the years to come. All the best. Regards, Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
A Great Product for the Hospitality Industry
I use this for our busy B&B in New York and find it fully adequate and a pleasure to use. I've had nothing but a great experience and would recommend it highly!
Vorteile
An excellent product with great customer service. I've used this now for 3 years and it has exceeded my expectations.
Nachteile
I can't think of a thing. Sirvoy has everything I need to run my booking.
Antwort von Sirvoy
Hi Richard,
Thank you so much for your wonderful feedback!
Your kind words and recommendation mean a lot to us, and we’re so happy to know Sirvoy has been a pleasure for you to use. If there’s ever anything we can do to make things even better for you, just let us know—we’re always here to help!
Thanks again for being part of the Sirvoy family, and wishing you continued success with your B&B! 🌟
Kind regards,
Jodie
The Sirvoy Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Does everything I need and more
Very satisfactory. Plus all the extra characters required to answer this section
Vorteile
"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting.
It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"
Nachteile
Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section
In Betracht gezogene Alternativen
Little HotelierGründe für den Wechsel zu Sirvoy
Actually I considered switching after a couple years with Sirvoy. But they don't have the accounting data download features, or at least I couldn't find them.Antwort von Sirvoy
Hi Tim, thank you for taking the time to share your feedback! We're delighted to hear that you're happy with Sirvoy. Your satisfaction is our priority, and we're here to ensure your experience remains exceptional. Looking forward to serving you again in the future! Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mantis Review
it's been an incredible time with them so far. we will definitely do that as soon as we can
Vorteile
The system has a lot to offer. especially with the current OTA's that we are currently using.
Nachteile
there aren't many OTA's that we can link to the system. eg ( trip advisor )
Antwort von Sirvoy
Hi Mpho,
Thank you for your review! We’re glad to hear that you’ve had a great experience with Sirvoy so far.
In addition to direct connections with OTAs like Booking.com, Airbnb, and Expedia, we also offer iCal connections for easy synchronization. Plus, many more options are available through SiteMinder Exchange. Our support team is always available to assist if you’re looking for additional OTAs or have any questions.
Feel free to reach out anytime!
Regards,
Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good Support
Having been using Sirvoy for a few years now, I appreciate and value the company.
Vorteile
Joseph seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue.
Nachteile
What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable.
Antwort von Sirvoy
Hi John,
Thank you for your feedback! Our support team is here to guide you through any issues, providing instructions and troubleshooting to help you implement changes on your own. While we can't directly make the updates for you, we’re always happy to assist with clear, step-by-step guidance to make the process as smooth as possible.
We appreciate your understanding and are here whenever you need support!
Kind regards,
Jodie Tate - The Sirvoy Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Using Sirvoy to manage our BnB
Vorteile
"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."
Nachteile
Nil
Antwort von Sirvoy
Thanks for sharing John! We're thrilled to hear Sirvoy has been instrumental in managing your B&B. It's great to know it's been easy to set up and provided value, while efficiently managing your bookings and driving direct traffic to your website. Here's to your continued success with Sirvoy! Regards, Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy to use and excellent support 24/7
Excellent for a small type of business, easy to understand, good overview
Vorteile
Easy to understand and use and excellent support
Nachteile
Small variety of availability to extract reports, book-keping not possible to use
Antwort von Sirvoy
Hi Ulrika,
Thank you for your kind review! We're so glad to hear that you find our platform easy to use and that our support team has been helpful. We appreciate your feedback and will take it into consideration for future updates. Thanks for choosing us!
Kind regards,
Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Sirvoy is the perfect choice for a small hotel
Very satisfied with the product. In particular, with the prompt response to support questions.
Vorteile
Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.
Nachteile
Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.
Antwort von Sirvoy
Hi Peter,
Thank you for your fantastic review! We're thrilled that Sirvoy is the perfect choice for your hotel and that you're happy with our support team's quick responses. We're here to keep making things better for you!
Best regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Reliable for a channel manager
very good, just lacks the ability to accept payments on our behalf for Indonesia
Vorteile
ease of use, fast customer service support
Nachteile
no payment option available for indonesia to have guests pay directly after booking
Antwort von Sirvoy
Hi Gede,
Thank you for your kind review, we're so glad that you're happy with Sirvoy and our support team.
There are indeed two payment options available for Indonesia, Stripe & Paypal. Please reach out to one of our support team who will be more than happy to guide you through these options.
Kind regards,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Sirvoy keeps me sane
We've been using them for years and they help us keep track of our guest bookings and provides easy communications and customizable templates.
Vorteile
Ease of use, customized options, great value and speedy support.
Nachteile
I have to redo my 2FA authentication too often.
Antwort von Sirvoy
Hi Sharon,
Thank you for your kind words! We're so glad Sirvoy helps make things easier for you and your business.
Regarding 2FA, it’s an important feature to keep your account secure. For added convenience, you can click the "Trust this device for 30 days" button when logging in. If you have any questions, our support team is here to help!
Best regards,
Jodie
The Sirvoy Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The best reservation software out there.
Intuitive design, constantly updated to improve features year on year and above all, exceptional customer service.
Vorteile
Of all the management systems we explored, Sirvoy team always responded super fast and personally to all our set up questions. And have done so consistently over the last 6 years since we migrated to them.
Nachteile
There is simply nothing found we haven't liked yet!
Antwort von Sirvoy
Hi Andrew,
Thank you so much for your wonderful review! We’re thrilled to hear that Sirvoy has been a great fit for you these past 6 years. Your kind words about our customer service mean a lot to us.
If you ever need anything, don’t hesitate to reach out!
Kind regards,
Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Perfect allround booking system
Vorteile
Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.
Nachteile
That the system is quite basic, not that complex and it takes a while for new features to arrive.
Antwort von Sirvoy
Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great technical support
Its good. The only things I would ask to make it better is what a detailed above.
Vorteile
Easy to use and they are alway available to help
Nachteile
The photo display. It could be better and more atractive.
The setups to print invoices.
I dont like that it makes an average of the pricing. I would like to see the cost of every night in a multiple night.
Antwort von Sirvoy
Hi Adriana,
Thank you for your review. We're so glad to hear you find Sirvoy easy to use and appreciate our 24/7 technical support.
Thanks for your suggestions to help us make Sirvoy even better. We're always looking to improve and your input is valuable to us.
Best regards,
The Sirvoy Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Very good support!
Vorteile
I want to thank the amazing 24/7 technical support team. They are always quick to help whenever I have questions or issues. Knowing I can get assistance at any time makes my experience much easier. Thank you for your great support!
Nachteile
As a new user of the reservation platform, I appreciate the service so far. I still have a lot to learn about using it effectively, so I’ll hold off on specific requests for now. Thank you!
Antwort von Sirvoy
Hi Jennifer,
Thank you so much for your feedback! We're glad our 24/7 support team has been able to help you. Take your time exploring the platform, if you need anything along the way, we’re always here to assist.
Best regards,
Jodie
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Sirvoy is great for small hostels and hotels
good. it runs the entire business. we use it daily and would be lost without it
Vorteile
Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues
Nachteile
managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine
Antwort von Sirvoy
Hi Michael,
Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business.
Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far.
Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future!
Warm regards, Jodie
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
very happy
excellent, always very good and knowledgeable staff
Vorteile
Always helpful and easy to use. Support is quick and efficient
Nachteile
nothing. I have found nothing to dislike
Antwort von Sirvoy
Hi Dawn,
Thank you for your kind review! We're glad to hear you’ve had a great experience and found our team helpful. Let us know if you ever need anything!
Regards, Jodie,
The Sirvoy Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Company
excellent
Vorteile
Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.
Nachteile
I cant think of anything, they are really good
Antwort von Sirvoy
Welcome back! We're delighted that our exceptional customer service played a key role in your decision to return after over 10 years of being a part of the Sirvoy family. Your satisfaction is our top priority, and we're always here to provide you with the best customer service possible. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for choosing Sirvoy to help run your hostless lodge efficiently. Your feedback is greatly appreciated! Jodie
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Not easy to work with anymore
No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service
Vorteile
It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable
Nachteile
The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.
Antwort von Sirvoy
Hi Tami,
We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance.
Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out.
Thank you for your past support, we wish you success in your future endeavours.
Jodie