Über Keap

Keap (ehemals Infusionsoft) ist eine cloudbasierte Vertriebs- und Marketinglösung, die CRM, Marketing Automation und E-Commerce-Funktionen in einer Suite bietet. Keap hilft kleinen Unternehmen in verschiedenen Branchen dabei, den Vertrieb zu straffen und Kundenerlebnisse zu verwalten. Nutzer können Kontakte segmentieren, Kundeninteraktionen verfolgen, E-Mails senden sowie Kampagnen mit personalisierten Kommunikationsauslösern basierend auf geöffneten E-Mails, Klicks usw. ausführen. Nutzer können auch E-Commerce verwalten – vom Inventarmanagement über Zahlungen bis hin zur Kaufabwicklung –, Online-Warenkörbe einrichten, digitale Storefront-Aktivitäten verfolgen sowie Angebote, Rechnungen und Quittungen versenden. Die Berichterstattungs- und Analysetools des Systems helfen Nutzern, Analysen zu Parametern wie E-Mails, Kampagnenleistung und Daten zur Kapitalrendite durchzuführen. Nutzer können Keap auf Android- und iOS-Geräten per Fernzugriff nutzen. Die Lösung lässt sich in QuickBooks, Salesforce, Outlook, Gmail und andere Anwendungen integrieren. Die Preise basieren auf einem Monatsabonnement und beinhalten Support per Telefon, E-Mail und über FAQs.
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Keap Preis

Keap bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Keap ist ab 129,00 $/Monat verfügbar.

Startpreis:
129,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Keap Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,8
Funktionalität
4,1
Bedienkomfort
3,5
Kundenbetreuung
4,0
5 von 1.266 Bewertungen Alle Bewertungen anzeigen
Jeff M
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.11.2022

All in one business solution.

Its been good. The have helped me create over twenty one thriving businesses. I am still creating more.

Vorteile

The automation of all of the different Services needed to run a small business. CRM, phone, text in the app or desktop, email, scheduling, quotes, invoices, estorefront, Payment Gateway, Keap is all you need to run a local business.

Nachteile

The didn't have any pre configured solution for specific industry like contractors, handyman or brick and mortar stores, Doctors or Dentist, etc.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum Keap gewählt wurde

No automation and cost is very different...

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu Keap

The automation was limited and I get more complete service offering with Keap.
Denise
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 6.9.2022

Keap, a robust and user-friendly program

It provides us with the flexibility to perform a wide range of segmentation operations to meet our specific requirements; for example, when developing a marketing campaign, we can divide our target audience into subsets based on factors such as their level of product familiarity, the frequency with which they make purchases, and their potential lifetime value as customers. It also includes a customer relationship management system that lets us delegate work and monitor both individual and collective productivity.

Vorteile

With the support of Keap, I am able to automate my clients' operations. Through the use of numerous opt-in methods, I am able to collect leads, develop and release goods, and set up automated distribution schedules for both products and campaign emails. In order to streamline the referral procedure, you can use the referral partner function.

Nachteile

If a contact does not seem to be actively engaged, Keap will mark it as opted out. To fully take advantage of the program's features, I believe it requires a significant time commitment to study each module and tool.

Antwort von Keap

Hi Denise,
Thank you so much for taking the time to leave a review. I'm so glad to hear tha Keap is an effective solution in your business for lead management, SEO, and more.

Beantwortet am 16.9.2022
William
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 22.3.2019

Major Customer Service Problems With Infusionsoft Salespeople and Management

A software marketing firm referred Infusionsoft (IS) as a CRM platform provider. However, in this contact with the marketing agent, I indicated I would be on vacation for approximately 10 days to work on a critical personal project, fundraising for someone close to me to pay for her breast cancer treatment, & I made it clear that software platform vendors should refrain from contacting me during that time frame. (I later confirmed that this instruction was conveyed to IS.) However, before the end of the day (the 1st day of my vacation / fundraising project), IS was already inundating me with communications, in violation of my explicit instructions to delay contact. The bombardment of calls and e-mails continued & became so exasperating that I answered one of the phone calls and pointed out to the sales rep my "no contact for the present" instructions, and I explained why. Despite that, before the end of that day, IS was bombarding me with text messages on my cell phone. As a result I e-mailed a senior sales representative who was the author of one of the several premature and impatient e-mails, and once again re-stated my instructions that Infusionsoft NOT contact me while I was on vacation & wait until I was prepared to first research them on my own. Despite this, a couple of days later IS contacted me about a demo they scheduled for me later that day. I sent another letter to IS "Abuse" dept asking management for an apology & an explanation. No answer ever received.

Vorteile

We never got to the point of purchasing the software, because of the customer service problems we encountered with Infusionsoft sales and management from the start. I had to file several complaints through Infusionsoft's web chat (2 complaints) as I searched for a name of someone in management to speak with to deal with the problems with IS. When the web chat people couldn't provide a name for someone in management to address my concerns, I had to file complaints directly with [email protected] and abuse@infusionsoft./com about over-aggressive marketing tactics and their lack of attention or concern to my stated desire to delay receiving sales pitches and demos.

Nachteile

I have to presume that Infusionsoft uses their own software in following up with potential sales leads. Based on my experience and frustrations in dealing with Infusionsoft sales staff / customer service / management, I have to presume that either Infusionsoft has internal problems as to human error concerning what information they input to their system, or their software platform is defective in a lack of flexibility so as to tailor the frequency and type of contact necessary to suit the instructions or requests of potential sales leads. My situation turned into kind of a "test" to see how effectively the IS software platform is in responding to the needs & instructions of their sales leads, and furthermore how IS customer service deals with problems person-to-person. I found IS to be deficient in every aspect, as I received neither an apology nor any explanation from IS as to why they could not follow instructions, whether it was a platform programming problem, or a series of human errors at customer service.

Nikita
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 8.11.2023

Top- notch support and CRM program

Keap is always our primary customers r/p management tool and stores all sales data and marketing data.

Vorteile

The automation tool helps me to grow,Run and scale our business and also not forgetting the capabilities to create systems as an owner not leaving behind the availability to able to import my client list.

Nachteile

It’s very hard to observe the past record of transformations in company contacts list, documentation and subscriptions.

Antwort von Keap

Hello Nikita,

We appreciate you taking the time to leave us a review! We love hearing that automation is helping you grow, run, and scale your business!

Beantwortet am 14.11.2023
Casey
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2023

I'm keaping this CRM

I recommend Keap to anyone looking for a CRM. It has the right combination of all those critical components. Our previous CRM was a problem in and of itself, but Keap actually helps us solve problems. We couldn't be happier.

Vorteile

I like Keaps automation the most. I'm no longer swamped with repetitive mind numbing tasks. I only need to set the automation once and it continues to perform the way I need it to. Keap is user friendly and has readily available customer support. Using any CRM can be tedious but Keap is just so easy to use and customize.It has wonderful contact management, lead capture, and tracking tools.It's also very flexible. Keap can help with a landing page and forms to go with it.

Nachteile

I'd like the calendar management to be more thorough, but other than that I don't have anything bad to say about Keap.

In Betracht gezogene Alternativen

HubSpot CRM

Warum Keap gewählt wurde

Problems on top of problems with that product.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Keap

Keap looked like it was better for us all around and more flexible

Antwort von Keap

Thank you for taking the time to leave us a review and recommending us to others! We're happy to hear that you're "Keaping this CRM"!

Beantwortet am 26.9.2023

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