SimplyBook.me

Vorteile

SimplyBook ist nach ewigem herumprobieren und zahlreichen Softwaretools, endlich das richtige !! Preiswert, gut zu integrieren, optisch vielfältig anpassbar

Nachteile

Als iFrame braucht es unglaublich lange zum laden. Schade außerdem dass es keine Funktion für "Aktionspreise" oder Sonderangebote gibt

Vorteile

Die hohe Flexibilität. Der gute Support - man bekommt sehr schnell und kompetent Hilfe.

Nachteile

Die Gutschein Funktion. Es muss möglich sein, sein eigenes Design einzupflegen.

Vorteile

Es ist ziemlich gut aufgestellt und kurz zu bedienen

Nachteile

Was nicht geht ist mit einer Reservation 2 Betten zu schliessen. Zb Paarmassage buchen und 2 betten zu blocken für diese Zeit

Vorteile

Der Support bemüht sich immer schnell zu helfen - das ist auch das einzige!

Nachteile

1. Nicht nutzbar in Deutschland - keine fortlaufenden Rechnungsnummern2. Die Reports sind gefühlt aus der Anfangszeit des Internets - Ich kann mir selber zusammensuchen wer was wann gebucht hat - alles extrem unpraktisch

Vorteile

Super Service, netter Mitarbeiter [sensibler Inhalt ausgeblendet] sehr hilfsbereit

Nachteile

?)!)!

Vorteile

Einfach und Service transparent. Unternehmensbeschreibung.

Nachteile

Etwas kompliziert einzurichten. Dabei Brauche ich Support.

Vorteile

Support auf den man zurückgreifen kann, nicht nur Cybots

Nachteile

Sehr komplex für Neulinge in Software Technik

Vorteile

Kostenlose Variante zum Probieren und für Vorbereitung für Buchungen

Nachteile

E-Mail-Benachrichtungen nur in Englisch für kostenlose VarianteKurze Dauer der kostenlosen Variante bis zur notwendigen Erneuerung

Vorteile

Intuitiv bedienbar, einfach zu erstellen

Nachteile

Englisch sprachige Hilfe,Es können keine Veranstaltungen gebucht werden, bei denen mehrere Personen zum gleichen Zeitpunkt sich anmelden.

Vorteile

Viele einstell Möglichkeiten
einfache Bedienung
Vernetzung auf die eigene Website möglich
schön übersichtliche APP

Nachteile

Die Kalenderseite könnte mehr Einstellungsmöglichkeiten vertragen gerade was die Kalenderanzeige angeht.
Sobald ein paar mehr Funktionen benötigt werden wird es schon recht teuer.

Vorteile

It's amazing as a free appointment booker.

Nachteile

It's still not a better option than Calendly.

Vorteile

The customer service team deserves special recognition for their dedication and responsiveness. They have gone above and beyond to ensure our questions are answered and that any challenges are resolved swiftly. [sensitive content hidden] have been exceptional throughout our engagement. Each of them has demonstrated professionalism, patience, and a deep understanding of our unique requirements, making our interactions smooth and productive. Their proactive approach and attention to detail set a high standard for customer support.

Nachteile

One area for improvement would be to offer customizable revenue-sharing options. I'd love to see a way to implement revenue splits between each service provider and my company, which would open even more opportunities for collaboration and growth.

In Betracht gezogene Alternativen

Acuity Scheduling

Warum SimplyBook.me gewählt wurde

I need a more robust offering and Simplybook.me did just that.

Zuvor genutzte Software

Setmore

Gründe für den Wechsel zu SimplyBook.me

I felt the features and benefits were much more extensive and I could stay with Simplybook.me for the long run because of all the features as we grow.

Vorteile

It has a wide range of (theoretically) great features. App is handy.
It is not as pricey as many others.

Nachteile

As a tourguide I was long looking for a booking tool to make my tours easier to book and generate automated invoices. Simplybook.it does that on a simple level, but after several years in use it really frustrates me, that their (paid) features are not really thought-through in the end (and they don't care to change it).

Examples:
Group booking feature makes it possible, that one person can book a tour for e.g. 4 people, which is great. Invoices then are also correctly generated for the price of 4. But if the customer cancels their group booking, it is not possible to do that for the group of 4 people, instead technically the cancellation is 1 out of 4 bookings of this group, and 3 remains. Oddly the invoice remains unchanged for 4 people, and the calender shows 3 bookings inside the group.

That brings up several inconveniences:

1) I have to confirm the customers, if they wanted to cancel the whole booking or if they only wanted to cancel single people in the booking (100% wanted to cancel the whole group and arent even aware they did not). So I have to cancel the remainig 3 manually.

2) If I have to cancel a group, I need to cancel x-times. So the customer receives x-confirmation emails. That just makes me appear bothering and unprofessional.

3) The amounts of the invoices are not affected from any cancellation, so you really need to be careful not to mess up your accounting

Which brings me to the central flaw (bug in my opinion) of simplybook.me:

Cancelled bookings (group or single) still have a generated invoice in the system and are not flagged as cancelled, but pending (and so have no different status than any other open invoice). So to have a correct invoice journal at the end of the year or quarter, you carefully need to filter the invoices to status "paid". Otherwise your accounting is full of wrong revenues due to invoices from cancelled services.

Another bug in the group booking feature is that it is only available on service selection level (eg. tour 1, 2 and 3). If you set the widget to only show tour 1, there is no possibility anymore to book for a group.

If I reach out to their customer service to improve on all this, I get more or less the same answer over the years: it is like it is and I dont get a sense of ambitions to change or update (sometimes they offer me some kind of workarounds with other paid features - haha).

I find this pretty frustrating, because this tool could be so much better than it is right now if they actually listen to their customers. But they refuse.

Vorteile

Extremely simple to use. This is perfect for someone with little knowledge of how to put together a scheduling site. I have had many compliments on my site and feel like I get more bookings because of it.

Nachteile

Sometimes I find it hard to navigate on the mobile app. Secondly, If I book a client for them on my booking page, not the admin side, if I go to book someone else the last person info is still there and I cant seem to get rid of it without shutting the app or desktop off and then rebooting..

In Betracht gezogene Alternativen

Calendly

Gründe für den Wechsel zu SimplyBook.me

I fit my needs better than any others. It was more versatile in set up and gave me more options.

Vorteile

I really love the customizable features and that I can select the ones I need most depending on my plan.

Nachteile

I don't like that I can't over-book myself as an administrator, I think some of the options that you have to pay extra to use or choose as a feature are a little pedantic and could be included in the overall price, such as add-ons for services.

In Betracht gezogene Alternativen

Fresha

Warum SimplyBook.me gewählt wurde

Acuity was too expensive for me as a solo practitioner; when I left my business to go it alone, I didn't need all the features of Acuity so they weren't worth paying for.

Zuvor genutzte Software

Acuity Scheduling

Gründe für den Wechsel zu SimplyBook.me

It was the most affordable and offered the options that were most conducive to my needs.

Vorteile

Love how easy to use it is for me and my clients. It has automated my business so I can focus on teaching classes. Also compared to US-based companies it is sooo affordable and I love all of the custom features that are included especially the progressive web app (mobile app)

Nachteile

One feature I still need for my business is a waiting list per class right now it only has waiting list per day.
Took a while to set up, but very helpful user guides / customer service when I did get stuck.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu SimplyBook.me

SimplyBook.me has a much better price for the features I wanted most. Also the other ones have higher per transaction fees whereas Simplybook is just the monthly and not a per transaction fee.

Vorteile

I love that my clients can easily book their own times.

Nachteile

I don't like how sometimes it shows your schedule in reverse as some of my clients have paid for future invoices instead of the current one. Sometimes I have to go off the site and verify payment because it's not always showing accurately on my end on the program

Vorteile

Thatvthe business is showing improvements. Pricing is ressonable

Nachteile

I need more options to accept payments such as paypayl venomo etc. Things commonly used in the USA

In Betracht gezogene Alternativen

Namely

Gründe für den Wechsel zu SimplyBook.me

Pricing is reasonable. Pretty simplet to set up.

Vorteile

Good integration with Google Calendar and social networks. Automated notifications for users and availability of online payments.

Nachteile

Even some essential features are available only in most expensive plans. The learning curve can be complex for beginners.

In Betracht gezogene Alternativen

Acuity Scheduling

Gründe für den Wechsel zu SimplyBook.me

It was too expensive for the features included

Vorteile

I like that it has its own app. A lot of booking website rely just on its website and connected calendars but SimplyBook gives app on paid plans so its easier to use it. I can also add time that I need to be ready for the next meeting; for example, I can make sure that no two people can book a meeting just next to each other. We can also run marketing campaigns directly from the website. There is also a free plan to test the service and decide if we want to go for the paid plan.

Nachteile

The custom features are limited. For instance, if I am on the $9 per month plan - I can only use 3 custom features. I wish they allowed many custom features to be used on all paid plans like other software.

Vorteile

Lots of customization options, overall very flexible, and great system once setup correctly.

Nachteile

It can be overwhelming trying to figure out which add-ons are most useful as there are so many (not a bad thing though). The system won't allow multi-day bookings either unless enable clients to book past closing time.

Vorteile

The customization aspect of everything. Although setup can be confusing, once you get past that, being able to customize it is very beneficial.

Nachteile

Customer Service. We were in need of specific help regarding the email platform before we switched to google and they were not very helpful. Plus, it's only through chat unless you pay for help which as a loyal client, I believe should be complimentary when needed.

I still feel like there are even great opportunities for a better end-user experience and have made some suggestions without further movement.

Vorteile

Their customer service is fast and polite. Their app is easy and simple to use. Their widget is easy to implement to a website. I can cancel, reschedule and book appointments fast and easily through the app. Its affordable. It syncs to my calendar. Its highly
Customizable without being overwhelming and theyre constantly improving the app.

Nachteile

Clients like the website version better than the mobile version. I dont like that the mobile version is annoying about logging you out so easily.

In Betracht gezogene Alternativen

Mindbody und PushPress

Vorteile

SimplyBook was the only system we could find that allowed us to overlap bookings by a specific time.

Nachteile

I don't like how complicated it is to make changes. This system was clearly designed for another industry, so we've had to make it work, and it isn't always intuitive as a user how to go about making specific changes.

Vorteile

We enjoyed the wide variety of options and configurations it allows. You can set different services and different employees for your clients with ease. For us, using it as a booking system is our top priority, and it does this well.

Nachteile

Limited features unless you unlock them. It would be nice if they allowed more features by default.

In Betracht gezogene Alternativen

Calendly

Vorteile

Online scheduling and ease of use
Easy to navigate to edit and make changes

Nachteile

Can’t adjust times from app is the big one for me

Vorteile

I love how easy it is to use and book. Clients love that in their appointment reminders there is the ability to reschedule, so they don't have to call me!

Nachteile

The automatic renewal takes a couple days to hit the account, and in those days features are turned off so clients don't get their reminders

Vorteile

I love all of the elements and customization abilities.

Nachteile

Website design templates are minimalistic and basic.

Vorteile

The best thing we love about Simplebook.me is that once the site is setup, our customers can book any time they wish without a lot of follow up. It is essentially handsoff and we get notifications each time there is a reservation

Nachteile

I wish there was more customization that would allow different service locations book multiple services at a time, while automatically blocking off certain services

Vorteile

It is effortless, and effective for my needs as an online teacher

Nachteile

Some of the custom features need other addons to activate

Vorteile

It works better than every other platform than we've used in overall features and ease of use.

Nachteile

Just the aforementioned features that we would love to see added.

Vorteile

The integration of additional elements that support overall customer experience.

Nachteile

The lack of tutorials to teach how to use all of the elements

Vorteile

It's easy to use and manage. Their support team has always been very responsive and helpful every time I've reached out (which has been quite a few times!). Overall, it does the job in a great way and I'm satisfied with the product.

Nachteile

Although it is user friendly, all of the options on the screen can feel overwhelming. There's a lot of words, images, videos, notifications, etc. that you have to sort through to find what you're looking for.

Vorteile

It’s easy enough to use but it’s basically just booking

Nachteile

Wanted more functionality but it does bookings well

Vorteile

I like that I can collect deposits from customers when they book an appointment. That give me one less thing to do, no more calling customers when they book an appointment to collect a deposit.

Nachteile

Nothing yet so far it’s been a pleasant experience.

Vorteile

I like that I can use it as a reservation software for my unique business needs as a brewery. I like that you can build your own package with the features. I wish other companies did that more often.

Nachteile

I wish that there was more features tailored to reservations and private events. I also wish that the items we sell through the payment system could be labeled with categories that transfer to our POS system. There's a bit of a learning curve if you're using the software but it's worth the effort.

Vorteile

I like the customization of scheduling for the service providers, and real-time adjustments. if for any reason a provider is not available, you can take them off the schedule promptly and then add upon their return.
I like the option to create different locations.

Nachteile

Setting up locations with multiple service providers is non exisant. if you want a service provider in multiple locaions you have to create a separate profle for the service provider.

you cannot change have categories first then location. this would be a great feature.

More effective if you have one service provider per location. not for multiple use

the market place cannot be in alphabetical order. I love the marketplace feature but wish I could have edit it to my liking. I like how the services are first and then the service provider.

you have to join a group to submit an upgrade request and if it gets multiple votes it gets implemented.

Vorteile

Ease of entire set-up, classes, days/times, restrictions
Ability to change and edit system entries
Online system support has been so very helpful whenever needed

Nachteile

No live body to speak to, everything is done via text or email only.
It still works, just not as convenient for an old man like me...

Vorteile

J’adorais sa facilité d’utilisation et son design

Nachteile

Service client non compétant
Système peu fiable depuis quelques semaines

Vorteile

It was very easy to set up an embed on our website to allow our customers to book auto detailing appointments with SimplyBook.me, and manage and cancel their appointments themselves. It's far better than customers having to call in and speak to our manager to manually find and schedule times and write down that information, then having to contact the manager again if they need to make changes, reschedule, etc.

Nachteile

It's not as easy as it should be to set up a customized schedule, such as only allowing a certain number of specific services during specific time periods each day (for example, 3 full details OR 2 full details and 2 express services OR 1 full detail and 5 express services).

Vorteile

It eas very easy to start and you can use their free version indefinitely by renewing monthly. Free version gave me all the basics and more to use for my salon, so grrat for my budget

Nachteile

Nothing really. I am a happy customer that will be using it forever. Easy, simple grrat product

Vorteile

I was spending so much time scheduling and re-scheduling my students. With SimplyBook.me, they do all of that at their leisure.
It's more than worth the $30 monthly fee I pay.
I've had great experiences with their online help chat and in person phone calls.

Nachteile

Sometimes it's difficult to find where things are on the website. When that happens, I have to call/chat with their support team. Sometimes the admin website doesn't feel as intuitive as it could.

Vorteile

It send real time updates when customers schedule with us.

Nachteile

It is not easy to update times across all classes. There are too many areas that also have to be updated and it becomes frustrating to use and takes time to figure it out.

Vorteile

I like how the pricing is! It’s definitely better than any other app I’ve used.

Nachteile

Only thing I don’t like is that you have to go thru another app to send text messages but the app will send emails.

In Betracht gezogene Alternativen

Acuity Scheduling und Fresha

Warum SimplyBook.me gewählt wurde

It’s was to expensive at the time for me just starting out with my business. So I chose something cheaper

Zuvor genutzte Software

Fresha

Gründe für den Wechsel zu SimplyBook.me

It was more appealing to me price wise and it had more options for the price I chose. I like the fact that this app has different pricing options.

Vorteile

Very similar to more expensive scheduling software. I have used Mindbody & Mariana Tek in the past for scheduling, payroll & POS. Although I was satisfied with both the other companies, the subscription prices for the software was too high.

Nachteile

I would prefer to have a live representative to help with the set up and other questions that could arise. The Chat feature is helpful. However, talking on the phone or video call is preferred. I have since used You Tube for help with any questions I may have.

Vorteile

Mi è piaciuto la grafica del sito di prenotazione, pulita, funzionale e con una comunicazione efficace.

Nachteile

Non ho dei punti negativi particolari. Per le mie esigenze sono soddisfatto

Vorteile

Looked professional and I could do it myself. (But it took a lot of time!)

Nachteile

My calendar is in :05 increments. I would gladly delete all of our future appointments in order to change this to a :15 calendar. And then manually put them all back in. The amount of scrolling it takes people is confusing to them.

Vorteile

I love the free website and online scheduling.

Nachteile

It glitches and needs to bre refreshed frequently. No option to put notes on a client. Only on appointment. I would like to put a pets name on file as well as their owner. Notes for the client would suffice. I haven't been able to figure out how to add text reminders.
I wish there were more useful options for enabling more add ons for the 300. I upgraded to 300 just to allow one more add on. It paid for itself with that but I would like to add more and cannot justify paying more.

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu SimplyBook.me

Good value for a start up business.

Vorteile

The ease of use once it is setup is nonexistent. Which it should be. We spend a lot of time fine tuning and it runs like a gem!

Nachteile

I hate setup of anything especially systems such as this. They made it wasy and very accessible.

Vorteile

Customizable Features
What sets SimplyBook.me apart is the level of customization available. From tailored booking forms to personalized notifications and reminders, I could tweak every aspect of the booking process to suit my needs. The integrations with other tools like Google Calendar, Zoom, and payment gateways were seamless, making my workflow smooth and efficient.

Nachteile

Mobile App Could Use Slight Enhancements
The SimplyBook.me mobile app is quite handy for managing bookings on the go, but it doesn’t yet fully match the rich experience of the desktop version. The app works well, but with a few tweaks and added features, it could become just as powerful as the main platform, providing even greater flexibility to users.