Honeywell Forge Visitor Management

Vorteile

The user interface is intuitive and friendly, making it easy for both visitors and myself to sign up and create credentials. Whether they're using an iPad or their own smartphone, the process is quick and hassle-free. In addition, the fact of being able to customize my company's brand on the platform gives it a professional and sophisticated touch.

Nachteile

I wish there were more customization options in terms of appearance and system settings. While I can tailor the platform to my company's brand, I would like more flexibility to tailor the interface to my specific preferences and needs.

Vorteile

We've been using Sine for about six months now, and have mostly great reactions to report. The ease of use and universality of the iPad is one of my favorite things, as it didn't take much at all to get used to and the iPad could serve us multiple purposes. We have been utilizing the name badge printer on a daily basis as well. Sine has overall improved our visitor management and given us a much-needed peace of mind.

Nachteile

We do wish that the printer was more user-friendly; we can't connect it to our wi-fi since we require usernames and passwords, and therefore have had a harder time setting the printer up manually. Maybe in the future, colored badges would be an option, since the lighting isn't always the best and some of our black-and-white badges either wash out or appear too dark. In general, I will say Sine is very easy to use and the customer service is very responsive.

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Vorteile

It just about was able to help me with my workflow management

Nachteile

It is overpriced, loading times were awful, it was clunky, after I complained to customer service they were not even bothered to help me, slow reply times and were even too arrogant with me and said they don't need me as a customer because they're such a big company.

Vorteile

Very quick and easy to setup. Interface looks good and i've found functionality to be better than the alternatives.

Nachteile

We need a customer visible dashboard to display number of people on-site which Sine cannot do and they don't have it on their roadmap. Talking to them about adding this basic functionality has not yielded positive results.

Vorteile

Very easy to implement and customise - highly rate how helpful the team was in getting this deployed quickly as part of our Covid response plan.

Nachteile

Everything works well. Some extra customisation would be nice but not essential.

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Vorteile

Clear record of visitors attending our office.
Able to pre register visitors.

Nachteile

Set up of iPad and printer not as easy as indicated. Due to COVID during unused period it had to be restarted i.e. iPad then link printer.

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Vorteile

Staff check in is neat using the app, good price and Australian based company

Nachteile

Some of the workflows could be a little neater for staff sign in

Vorteile

Smooth check-in process and real-time visitor tracking.

Nachteile

Initial setup can be a bit complicated to navigate.

Vorteile

Real time data and notifications. Fantastic that it interfaces with Cm3 certification,

Nachteile

The software updates don't self update and even though I pay for device management this is a waste of money and not a helpful feature. Needs to be greatly improved.

Vorteile

Simple to setup and get operational and simple to use from the end point, The App for signing in works a treat for our contractors, also the email alerts when their is an issue like the printer stops helps us be proactive to fix. overall very easy to setup and deploy Recommend checking it out.

Nachteile

Jump in price between the Medium and Enterprise, another level for "large" I feel would be a good idea. for now the medium plan works for us, so not an issue, bulk SMS is another feature I would like to see in the future

Vorteile

We are newer to program. Our employees love how it works.

Nachteile

Some of my older customers don’t like this at all.

Vorteile

Initially in the construction phase we tracked contractor movements on site via sine and it worked well, the ability to sing in over the app was well utilized and compliance relatively easy to monitor. Now in the production phase the program is basically used to track visitors and sign in and out of site and acknowledge safety procedures upon sign in. Works well for this purpose.

Nachteile

You do need a good strong reliable internet connection if there are any areas that don;t have great coverage then it can struggle to work properly.

Vorteile

Looks professional
Report can be run on who is signed in
Global access to the dashboard

Nachteile

Takes too long to sign in and out
No one ever remembers to sign out

Vorteile

Having an electronic record and moving away from contractors writing their details in by hand, coupled with having to go and physically collect books has been a huge improvement. Additionally I can manage contractors in real-time without having to be on site. I can at a tap of the keyboard bring up a history of contractor sign-in/out activity. As a manager who is not always on-site on every given day, this has changed the way we do business with our contractors and sites. Very happy overall.

Nachteile

We have several smaller sites within a single precinct but separately defined and individually responsible for their own compliancy. This precinct has a single sign-in area for contractors across all three buildings. SINE doesn't currently allow a single terminal to handle multiple buildings within a single precinct. It was deemed not cost effective to purchase three separate terminals for the one sign-in desk to cover the three buildings within the precinct. That was a disappointing discovery and ultimately we chose to not implement SINE there.

Vorteile

-It saves us time at Reception
- Love how it notifies our staff that their visitor have arrived.
- It's quick and easy to use.
- very child safe, we have recently add mandatory fields for WWCC and we appreciate Sine Pro adjusting this for us as safety is our priority.

Nachteile

- We recently had problems with the label machine and it will at time not communicate with the iPad and printing will delay or not work.
- Bulk Sign in should allow us to not need to enter phone numbers, as we have large groups of visitors come at times for events, we would love to pre sign them in, when they arrive - we check them in.

Vorteile

It works well WHEN it's working. Data syncs instantly to the dashboard from the iPad. Easy for end users and receptionists.

Nachteile

We received a trial kit for testing and it didn't work. Spoke to 3-4 people to try to get it working and wasted the whole day trying to setup everything from scratch. Ended up send it back for a second kit then had issues setting up the printer. Don't expect any training from them as they just tell you to go to the site (this is a terrible first impression). As the admin, it has limited search filters and customization on the dashboard. Troubleshooting the printer would be very difficult for non-technical users as their support team assume you can do these tasks. This is a concern for us as we plan to roll this out to multiple sites and I don't have time to troubleshoot since Sine do not have any onsite support.

Vorteile

Easy to use and set-up on stands in the library. Uses iPad's so can be positioned within wifi range easily. Customisable image display.
App is easy to use and I like the geo-fencing which checks customers out if they go further from the library

Nachteile

Please add in a field for customers who don't have a mobile phone number. Many elderly library customers still don't have a mobile. Also the ability to customise a set check-out time - many of our customers are ok with check-in but forget a check out. It might be able to be by-passed by suggesting customers enter a "how long will you be in the library" field with varying options.
Also can the numeric keypad on the iPad be activated for returning customers to allow the mobile (or home) phone number to be added quickly.
I will say many Library customers don't want to download the App which is a shame.

Vorteile

It meets our compliance requirements when it is working

Nachteile

continually having issues with it as it dose not always print the ID as the program dose not always speech to the printer, the iPad, program and printer need to be rebooted when a ID is not printed out.

Vorteile

Not having to notify the person they have come to see.
For returning visitors it is less time consuming for reception staff.

Nachteile

If a resident needs to sign in and they don't have a mobile or email address then you have to enter false details in order for the system to allow them to sign in.
Time consuming for new users so having to walk them through the process. No-one seems to know to scroll down to sign it.
Having to choose a person they are here to see even if they are not seeing anyone.

Vorteile

Visitors are identifiable with the sticker, visitors find it easy to use, hosts can work efficiently with the visitor management system. There is a record of visitors for emergency evacuation purposes.

Creating invitiations is an effective, user friendly, and efficient to use, when I am given a list from a host to generate QR codes for the visitor, which saves time for them.

Nachteile

When it comes to the' consent to provide further information' section, if a visitor reads it thoroughly then it resets to the home page after some time (approx. 1 minute) the visitor has to start again and input their details. Can there be a longer time delay, so the visitor can read the information without having to input visitor details again? At least 3 mins should be enough, to account for slower readers.

Vorteile

Like the dashboard how simple it is for users to use, has heaps of extra features, mobile app checkins. Easy for all types of users to use

Nachteile

no mobile admin interface, in an emergency we need to have a big bulky device or laptop to login to the dashboard to identify contractors on site.
ID card printers can be problematic when on wifi and sometimes not print.

Vorteile

Simple, easy to use, looks clean, allows for plenty of customization, good customer support. Overall this is a great product for the cost. Does exactly what is needed without any hiccups

Nachteile

Would be nice to have more robust reporting and a simpler ability to download/export forms submitted by visitors

Vorteile

It is very pretty accessible and very easy to use.

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Nachteile

It requires you to enter in too much info. Questioning the client who their here to see or who their closer is, is not necessary . They will pick the person they have been corresponding with which would be me. They are not here to see me so the info they enter is inaccurate and useless and a waste of time. Taking a picture to me is not important. Most people dont like their pics taken. They complain how awful they look. lol.. And an email address is not important either. I think as long as it is time stamped and dated with a name would be sufficient. Just my thought :)

Vorteile

Muitos profissionais competentes que sabem e gostam do fazem, um líder flexível

Nachteile

Apesar de ter sido uma ótima experiência com o Sine, eles não possuem um plano de saúde

Vorteile

What I really like about this platform is the ease and efficiency it offers to manage visitors in my company. It also has a number of awesome features that really enhance the registration experience.

Nachteile

My least favorite thing about this platform is that it can sometimes be a bit tricky to use at first. Setting up and customizing features can take some time to master.

Vorteile

The initial set up of visitor types was limited, we have added quite a few new categories and really like that we can add as many as we choose
The categories added can address Student Protection requirements which is a positive i.e. one example is we have been able to add that a blue card is required for non-teaching relief staff
We like that we have been able to add College maps, emergency procedures and other relevant information on the iPad

Nachteile

Sine Pro App – when we tried using this we discovered another user close by was coming up as an option and we didn’t want people signing in here in error. The app also allows for visitors to be signed in without having to visit administration. We see this as having implications with student protections, and contractors entering areas or undertaking works without permission. We have disabled our site on the app so users cannot sign in through it and are not advising staff, visitors or volunteers that there is an app at this point in time
Visitors categories – we have a number of visitors that have dual roles in the College i.e. relief staff and volunteers in their child’s classroom. It would be good to have them select visitor type when they put their mobile phone in as a returning visitor to ensure they are signed in correctly so we know what capacity they are here for - this is a big ticket item for us
Emergency evacuation – this is quite ambiguous. If we have access to WiFi & power we can print out active passes however this may not always be possible in an emergency. We have decided locally that a selection of staff members will download the app on their phone and take this with them to the assembly point. We would be very interested to hear if there is a better option as much of the reason for signing in/out is to support emergency procedures

Vorteile

We use this software to provide a more secure facility and a way to communicate when a visitor arrives on-site. Sine is easy to use and available at any computer. The quick links/photos at the top with the description when you scroll over them allows for easy access to navigate where you should go in the system. When inviting guests, all the information populates and allows an email to be sent to your guest with additional information about their visit, along with a way to sign them in faster when they arrive on-site. You are able to go in and modify the request at any time prior to their arrival.

You can also manually check people out of the building when they leave if they forgot to sign out themselves with their ID badge they receive when they sign in.

Nachteile

One thing that could be improved is when selecting a host, it is all alphabetical by first name and that first person always pops up, so if you don't switch the name, that individual will get the notification when your visitor arrives. I have heard comments from that specific employee stating how he receives a bunch of notifications because his name is listed first due to alphabetical order.

Vorteile

This is a VERY easy to implement and manage. It saves TIME and ENERGY managing guests to our pharmacy. We have complete logs and the ability for repeat guests to enter a number or email address to reenter is very powerful. Many of our visitors and corporate office staff who visit us are highly impressed with the simplicity this system offers. It is by far the best we have looked at over other different solutions.
The MOBILE phone app saves visitors time, scan the barcode and you are in. Send out appointments, have them use the app and you get notified when they are close to the office... AWESOME

Nachteile

Wish there was a better customizable way to manage deliveries. We want to add a unit to manage delivery vendors but it is basically a push button - we have no idea on who the delivery is from as we need to track this. We still use paper for that. Would be nice to select DELIVERY and just as you have to select a host, you select your vendor name - and then we get an email time stamp when that courier made the delivery. We have times were we have had to verify a specific courier delivered...

Vorteile

It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

Nachteile

Sometimes the system/ipad freezes and has to be reset.

Vorteile

The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

Nachteile

There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Vorteile

This app is on everyone's phone here at my company. It makes being out of town or away from the shop easier to keep track of everyone's time that they have worked and it also supports a photo mode and GPS mode to allow you to verify workers location to prevent someone from being late and clocking in early.

Nachteile

There is no way to confirm if someone is really working the time that they say or just sitting around lackadaisically. Of course you should be able to trust employees but that isn't always the case. on another note this tracks down to minutes on clock time when I usually just round off to quarters

Vorteile

Contractor sign in and approval status and auto follow up for documentation.

Nachteile

System allows people in as contractors after they have been logged in as visitors without completing the additional contractor processes.

Vorteile

This appears to be a very well and thoughtfully designed. Nicely crafted and deployed piece of software, across the board. Layout is sensible and logical, and information is easy to find. Well done!
There is a very low barrier to user entry and usage. Functionality is very high: when we ran through testing different use-cases, in different ways, everything worked the way it said it would, the first time, instantly, and without issue across fixed and mobile platforms, and different OS.
The user interfaces have been very well designed. Very, clean, uncluttered look and feel. Information is easy to find. Help videos and instructions are actually helpful, and are synched with the software version.
Using the software is...enjoyable.

Nachteile

On careful consideration, I have not found anything about the software that I do not like.

Although not an issue with the software as such, we experienced a network loss at the same time as signing in a visitor, so couldn't complete the sign-in. So a suggestion might be to look in to how sign in could be completed or stored while the system is temporarily off-line.

Vorteile

Easy to customise to work the way we want it to.

Nachteile

The QR code scanning feature can be tricky for visitors to use.

Vorteile

Simplicity and reliability

Nachteile

None

Vorteile

Its ok, but don't know why we still also have to fill in paper based registers as well. Doubling up of workload. Needs area for card numbers to be placed by visitors, so we can reconcile card audit at end of day.

Nachteile

Some people have put details in and when go to use it again details not there, so they have to restart again whole process. Seems to happen at times after a software update.

Vorteile

It is so easy to use. It's really helpful that the sign-in process is very self-explanatory so I don't have to spend time explaining to those who are not tech-savvy. I also loved how easy it was to set up. I thought it would be much harder but the process is very straight forward and the helpdesk is available on chat for any questions.

Nachteile

The only thing I don't like is that you cannot access a full list of visitors on site from within the app itself. This would make me feel more comfortable in the event of an emergency evacuation. At the moment you can only access this list via the web version, which requires prior knowledge. I would like this to be more obvious so that anyone could easily access this information.

Vorteile

Can handle a very large number of visitors, especially at the receptionist. The software can easily track the number of visitors in the company, their purpose for visiting and the time they spent.

Nachteile

The system has a tendency of freezing which dictates the user to reset the whole system. The developers should also an image sign-in protocol for users.

Vorteile

Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

Vorteile

Sine does exactly what it's meant to do. It saves you a lot of time from doing it manually. It is also user-friendly, both for visitors and staff.

Nachteile

As a program, it tends to freeze and have hiccups but that can be fixed by restarting the software. Overall, I have no pressing issues.

Vorteile

Allows us to track who is in the office, notifies staff members of clients for meetings.

Nachteile

takes a very long time for new people to sign in

Vorteile

I LOVE the logs of visitors. I love that you can make notes for visitors to see OR NOT to see. I love that the search function allows you to search part of a name and narrows down the results. I truly love everything about it.

Nachteile

I wish that we had a timestamp for each logged visitor, so we can see when visitors were input into the system. We have had a few occasions when we know the visitor wasn't in the system, but then magically was...... and we know they added them later but we can't "prove" it.

Vorteile

Love the ease of use of this software, customer service assistance is amazing, very helpful and any issues are dealt with and rectified immediately. Presentations are easily uploaded for use.

Nachteile

Presently I have not identified anything that I would consider a con the system is working for our needs.

Vorteile

Customer Service, Easy check in for employees and vendors, know who is onsite, ease of sending invitations

Nachteile

Workflow was to expensive, vendors can check in and say yes they have had the orientation and be on site, At this time it is an honesty thing if they have had their annual orientation, difficult to upload documents into. Unable to grab a PDF and upload, cant make an excel sheet with names on it and upload all at once for record keeping

Vorteile

Ease of use for people visiting the office.
Text messages being sent to hosts when visitors sign in.

Nachteile

Uploading of host details can be slow and cumbersome, removal of mobile phone numbers when an updated list is uploaded.
No courier sign in for parcels being dropped off.

Vorteile

Setting up Sine was difficult but what made the process possible was their customer service. Once up and running, we use it all the time for team meetings, guests to our program, and to keep track of these visitors and keep in contact with them in the future. Because we work with kids, we are required to have guests check in and identify who is who. This app has made this step easy.

Nachteile

setting up was extremely difficult. Customizing who we wanted to add as guests. The signing in and out also takes a while.

Vorteile

One of the most useful features about this software is its main dashboard. With this dashboard, I am able to easily view all check-ins. This dashboard also allows full control over each iPad and all its settings, which makes it really convenient to make any changes to the check-in process.

Nachteile

I do not have any cons with this software. I have suggestions, but for those I just communicate directly with the team.

Vorteile

Ease of use for contractors and uses alike

Nachteile

Could better store regular visitor information to reduce the sigh in time