Regiondo

Vorteile

Für eine Freizeitdestination wie unsere ist Regiondo eine gute Möglichkeit, online-Ticketing zu ermöglichen um so eine andere Gruppe von Besuchern zu erreichen. Die Integration auf der Homepage klappt sehr gut und ist relativ einfach, der Ablauf bei den Buchungen klappt hervorragend und auch die Abrechnung ist zuverlässig.

Nachteile

Die Scan-Funktion der Regiondo App ist leider seit mehr als 1 Jahr nicht mehr zuverlässig und trotz mehrfachem Kontakt mit dem Support kann keine Lösung gefunden werden. Der Scan-Prozess vor Ort ist unzuverlässig und langwierig und keinesfalls eine Hilfe oder Beschleunigung bei der Tageskasse. Besonders an Tagen mit grossem Besucherandrang halten diese technischen Probleme unnötig auf. Damit stellt sich für uns die Frage, ob Regiondo wirklich eine Hilfe für uns ist oder nicht.

Vorteile

Das Service . Wenn ich anrufen und Hilfe brauche werde ich immer freundlichen und mit Geduld geholfen.

Nachteile

Ich kann nicht sagen, weil wenn ich Frage oder Problem mit dem Portal haben, dann rufe ich einfach an und ich werde freundliche weiße geholfen.

Vorteile

Die Möglichkeit die Tickets über einen Kalender zu verwalten und dafür unterschiedliche Sales Channels benutzen zu können.

Nachteile

Wenn Umbuchungen wichtig werden dann wäre es gut wenn man auch den Gästen die über einen Sales Channel gebucht haben einen Änderungsvorschlag oder eine Umbuchung schicken könnten. Das ist noch nicht der Fall. Ausserdem wäre es gut wenn man auf der neuen Version auch direkt Nachrichten über den Kalender an Gäste die über den Sales Channel gebucht haben schicken könnte. Das ist auch noch nicht der Fall.

Vorteile

Integration mit anderen Vertriebskanälen.Buchungssystem mit den vielen Bezahlmöglichkeiten.An dieser Stelle auch 5 Sterne an den Support - immer schnell erreichbar und lösungsorientiert zum Ziel.

Nachteile

Eine Veranstaltung / Kurs mit mehrerer Orten / Terminen hinterlegen. Wir haben viele Zielgruppen mit den gleichen Kursinhalten durch die verschiedenen Orte haben wir von ca. 20 Kursen am Ende um die 70-80 Veranstaltungen (Tendenz steigend, wenn wir noch mehr Kursorte anbieten möchten). Die Abrechnung ist steuerlich sehr undurchsichtig abrechenbar. Ich kann es bei mehrere Buchungen teilweise kaum noch nachvollziehen.

Vorteile

An Regiondo gefällt mir, das man viel personalisieren kann. Der Support ist immer Verfügbar, hilfsbereit, professionell und unkompliziert.

Nachteile

Die Sprache muss immer wieder eingestellt werden.
Das Sperrsystem im Kalender ist nicht Stundenweise sondern man muss jeden Event einzeln sperren (bei mehreren Event-Möglichkeiten in einer Stunde ist das sehr Zeitaufwendig).

Vorteile

Nichts was die Konkurrenz nicht ebenso für sehr viel weniger Geld zu bieten hätte.

Nachteile

Unübersichtlichkeit: unnötig komplizierte Struktur der Software
Kapazitätsplanung: War sehr kompliziert und für mein Business nicht fehlerfrei
Feedback-Mails: Konnten nicht geöffnet werden
automatisierte Gutscheinversendung: Einige Formatierungen waren total zerschossen und für Kunden unbrauchbar
Abrechnung: fehlerhaft und nicht wie vertraglich vereinbart und sehr unübersichtlich (Absicht?)
Stripe: Sie übernehmen ungefragt den Zugang zu Stripe, sodass man selber gar keine Einsicht in Stripe hat. Das Recht dazu wollten Sie sich jetzt nach einem Jahr bei mir einholen, natürlich ohne Hinweise was dies soll.

Vorteile

Das neue React Widget ist mega! Es lässt sich nahtlos in die eigene Webseite integrieren.

Nachteile

Die deutschen Hilfe-Seiten sind nicht immer auf dem neusten Stand, aber durch einen Anruf beim Support lässt sich alles regeln.

Vorteile

Produkt ist sehr flexibal und kann individell angpasst werden. Wir verkaufen damit Tickets für Führungen, verleihen Fahrräder, verkaufen Eintrittskarten für Veranstaltung aber haben auch schon Bustouren organsiert und Zustiegsstellen online buchbar gemacht.

Nachteile

Die Einrichtung ist manchmal etwas umständlich aber daran wird gearbeitet.

Vorteile

It helps you when you are completely new to this field and want to set up your own ticket sysem..
The Layout is quite nice.

Nachteile

They tell you they help you with traffic but the channels will only list you when you already have high traffic volume.

Vorteile

Everything is great and our work has been made easier!

Nachteile

I cannot think of something that I do not like about Regiondo! For whatever we ask and we want we have a solution!

Vorteile

The booking system looked good and were were told it would support package deals e..g. two activities at a discount.

Nachteile

The booking system could not do the most basic addition. If someone selected a £30 activity the total came out at £35.64. Regoindo spent weeks trying to make it work without success. Package deals were setup, but kept displaying that they were fully booked. We got it fixed then it broke again, day after day after day. Reports from Regiondo are in Excel in german format with a comma in place of a decimal point, so a UK version of Excel cannot make sense of it.

In Betracht gezogene Alternativen

Warum Regiondo gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Regiondo

Vorteile

The customer service is great, they answer you very fast and they are very nice.

Nachteile

We would like to find more languages, as catalan.

Vorteile

It has all the features I need as a tour provider of about 30 different city tours and small group day trips (adjustable website booking widget, channel manager with all the essential OTA plug-ins, email automation, etc.). Easy to use and intuitive.

Nachteile

Could be slightly better design-wise, although some aspects have been updated recently and it looks much nicer than before.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Regiondo

Vorteile

Regiondo is very easy to use for the company but also for the customer

Nachteile

It's rigid and not very customizable. It has problem with multi-day products

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Regiondo

Vorteile

Easy to use, efficient in centralising all reservations, no issues during busy season.

Nachteile

including new OTA's remains very much at our discretion. Little help from regiondo in opening new relationships. IE: ota's never respond to initial messages sent from platform. We need to contact them directly through to their central email addresss.

Vorteile

It integrates very well with a lot of softwares (viator, getyourguide, ...), I liked the help of the customer support and liked also the graphic I have in the website.

Nachteile

I need to be able to let the customer choose the language of the experience is buying, and at the moment that the customer book an experience in English on X day at Y hour, on X day at Y hour only the English option remains active. To have that i had to make 2 differnt experiences in regiondo, and i had to separe and create different pages on my website to be sure to let the people book the experience in the language they prefer. Would be nice to let us personalize more gift vouchers. Oh, and invoices are very hard to understand.

Vorteile

The service is great. Regionda helps even small companies to get known in a wide area.

Nachteile

We have no cons about Regiondo.

Vorteile

Probably the best booking system in the market. Many features and designed on real customer's needs. Cannot imagine to work without

Nachteile

A bit expensive but quality is an investment not a cost. The mobile version should be enhanced a bit further

Vorteile

L’assistenza di una persona in particolare che nonostante i drammatici disservizi riscontrati ha continuato a metterci la faccia cercando di mediare affinché non scegliessimo le vie legali

Nachteile

Continui malfunzionamenti.
Ad es è da più di un anno che il campo telefono di chi si iscrive non viene importato correttamente. Dato per noi fondamentale. Da un anno segnaliamo in bug e ancora non è stato risolto. Stessa cosa con cod fisc per la fatturazione

Vorteile

La venditrice, lo fa con passione e crede nel software. Ti fa credere di avere convenienze di gestione che non ha.

Nachteile

I pagamenti gestiti da loro tramite STRIPE e non hai alcuna visione se devi opporti ad una contestazione.In pratica, se un cliente paga per una prenotazione e poi per un motivo decide di non venire, basta che fa reclamo alla propria banca e vedi sparire i soldi più il costo della contestazione, anche se sul tuo sito è ben evidenziato durante l'ordine che non c'è possibilità di rimborso.

Vorteile

- Facilità nell'utilizzarlo e nelle diverse funzioni
- Assistenza del team support

Nachteile

Ci sono sicuramente delle impostazioni da migliorare come la chiusura vendita dei prodotti più immediata, l'impostazione delle offerte / sconti per determinati periodi ed alcuni bug con i collegamenti api

Vorteile

le paiement en ligne, les réservations en ligne

Nachteile

il n'y a pas de paiement ANCV. mais il parait que cela va arriver

Vorteile

The software is easy to use and it's possibile to embed it in the web site of the organization.

Nachteile

The Stripe report about the weekly takings is not clear and difficult to check.
There's also a lack of some data for the Italian accounting regulations.
The combo offer is not flexible: you can't choose which offer book first.
You can't delete old ticket categories and the always appear when you add a new reservation.

Vorteile

It has tons of integrations with OTA's and many additional features. Their support and the content they publish are also great.

Nachteile

Taking a percentage fee after each booking with no maximum amount per month is honestly not something I can agree on in principle, especially considering that in our plan we paid around 3.5% after every booking done through our own website, plus a fixed fee of EUR .50 per each ticket sold, plus monthly fee, plus cancellation fees sometimes, plus there was even a fee for receiving bookings from OTA's -- the total of this was around 5 to 7 percent of our total revenue that we paid in fees per month. This may be fine for a small business just starting out with yearly online bookings under 50k, but it amounts to a ton per month if you have a higher volume of bookings. I don't think it's reasonable to pay this much for a reservation system at a higher volume. This 5 to 7 percent amounts to a much higher percent of the profit margin itself. For our business, we found that there are other products that cost way less and have similar or even better functionality.

In Betracht gezogene Alternativen

Vorteile

Il sistema automatico di conferma della prenotazione in base alla disponibilità è per me essenziale per non essere legata ai clienti e alle continue mail di richiesta.

Nachteile

Dovrebbe essere un po' più flessibile, poter cambiare, sostituire o modificare le richieste dei clienti.

Vorteile

Sistema pensato per essere impiegato a veri livelli oltre la semplice prenotazione.
Rappresenta un sistema di gestione delle informazioni interne , utilizzabile da molti collaboratori con differenti accessi e permessi, per informare i clienti sulle specifiche dell’attività in tempo reale.
Uno strumento che soprattutto fornisce informazioni indispensabili per le analisi di digital marketing.
La nostra strategia di acquisizione ruota intorno a questo strumento.

Nachteile

Se utilizzato in maniera intensiva fa emergere bug di sistema che necessitano del tempo per essere risolti.

Vorteile

Today, using Regiondo SW, I spend less time on the phone and on the PC, to answer customer inquiries.

Nachteile

I don't like the cancellation procedure. If the customer books and then cancels or changes experience, my Winery/ Company must pay the commissions in full even if the visit is canceled by the customer

Vorteile

Online reservation.
Sending notes to the guest.

Nachteile

Something to pbe upgradd:
- Partial refunds
- Reservation changes, when there is a change of reservation is not possible to refund or take the difference.
- Availability modification, har to close a date using the calender.

Vorteile

Il software è di facile utilizzo e per accettare le prenotazioni basta un click sulla mail della prenotazione

Nachteile

Non integrabile con il mio ERP, ma tutti i dati possono essere scaricati su un file excel e lavorati a piacere.

Vorteile

it is easy, complete and much easy for our client

Nachteile

how it's easier than other product online

Vorteile

It looks to be made just for me, furthermore it gave us the possibility to do even more of what we thought we need, improving our possibilities and make our business stronger and more profitable.
It was our best choice of 2018 over all!

Nachteile

the fact that my competitors may discover it!

Vorteile

The Design tool and the communicating tools to contact customers.

Nachteile

Customer Support
The amount the charge
Implementing into the Website took over 1 month.
It happened a couple of times it stopped working so no customer could book.
The API Connection was try and error some OTA´s did manage to implement​ some did not. So, in the end,​ it didn´t help saving time at all.

Vorteile

The software is very easy to use when you get used to it, it is very efficient and I felt like it made a big difference on bookings :)

Nachteile

The only thing i did not like is that when clients are asked to put in there phone number it is not mandatory to put in there country code, a number without a country code is there for nothing.

Vorteile

Product well done, simple and intuitive in programming and easy in daily use.
Excellent Italian assistance.

Nachteile

Problems on multi-user mail and often all users receive emails not addressed to them.
The smartphone app would have to be reviewed

Vorteile

Easy-to-use
Great Support

Vorteile

We had issues regarding the software because many bugs, etc but Regiondo team reacting quickly and trying to resolve the problems. It's a very good engine.

Nachteile

We have very serious issues regarding invoices and receipts to customers due Regiondo is not adapting anything from East-European tax rules. For no we have to move serious efforts to have the Regiondo into our bookkeeping. After many months of complaining we still don't have from them an invoice list... I do not suggest the software for East European companies because you'll be in big trouble trying bookkeeping the Regiondo bookings. And is no API to connect for a local online invoicing software. Of course is not a point for those who don't want to report the incomings for the local tax authorithies.

Vorteile

Comodità nel gestire le prenotazioni e configurare le attività.

Nachteile

Ci sono stati dei bug con il react widget non segnalati per tempo e questo mi ha messo in difficoltà perdendo un pò di prenotazioni e ricevendo una recensione negativa.

Vorteile

Links to other sales channels such as Viator, Get Your Guide etc.
Nice presentation of product for your webpage
Ease of use

Nachteile

The basic package costs and does not allow any of the extra features, compared to other companies, they are lacking greatly in what you get for the price you pay.
There are no detailed options such as bundles, upselling etc.
Use of even the basic services are not granted unless you upgrade
The customer service basically exists until they get you on board and then it is absolutely terrible trying to get a hold of them.

Vorteile

Il software consente una facile prenotazione on line da parte dei nostri clienti, con un immediato riscontro da parte nostra della prenotazione.

Nachteile

A volte la mail di Regiondo, con i biglietti e le indicazioni varie, per qualche motivo, non arriva ai clienti.

Vorteile

I like the semplicity to use the web site with the possibility of having a calendar with reservations and multiple ways to validate the tickets.

Nachteile

unfortunately I encountered some problems with the mobile app, but that were bypassed usingf the website

Vorteile

For bookings I think it's the best software solution I have seen

Nachteile

Once in a while, they are bugs in that system

Vorteile

User-friendly;
High value for money;
Customized according to our website;
Support Team reacts promptly.

Nachteile

If you have different languages per product you have to upload the pictures for language and not only once.

Vorteile

Well written API documentation even there are many endpoinds that are missing and they should be here.

Nachteile

API and chaotic administration. It's not possible to work with data which you set in admin. IE. check validity discount coupon or set multiple attendees to booking item and many more.

Vorteile

We’ve tried a bunch of schedulers, as well. W It’s the most flexible one we’ve come across. It’s not as pretty as some of the others, but that doesn’t bother me. I just need it to work.

Nachteile

They continue to refine the timezone options. I make a lot of appointments with people who live in other timezones!