Provet Cloud

Vorteile

It is cloud based and we all find it very intuitive to use. It has enabled us to work very effectively this year during Covid restrictions - we would have been totally stuck without it.
I also like the fact that it seems to be constantly evolving and embracing suggestions and new ways of working

Nachteile

Initial migration was tricky but I think it can be with any migration of data and the company were very committed to sorting it.

Vorteile

I really enjoy using this software for its high level of customization across various functions, including clinical notes, discharge instructions, communications, and templates. It’s very user-friendly and easy to navigate, allowing me to tailor settings to suit specific needs in almost every area. The flexibility it offers has made documentation and communication smoother and more efficient. Highly recommend it to anyone looking for a customizable and intuitive software. F3 is a lifesaver when reviewing medical records.

Nachteile

When creating estimate templates and ensuring the items are in proper order, it does not stay that way when transferring it from the bundle to the actual estimate. When needing to go through step by step estimate with the Owner, it is hard to do so when the bundle used is very out of order.

Vorteile

should have been more intuitive and simpler to run my practice certainly isn't!

Nachteile

Cant get basic sales reports
Incorrect sales data transferred to accounts package
Lack of technical support
Keeps on going down during working days
Can not trace client payment history or see details of purchases.
Basically this system isn't fit for purpose in a first opinion practice where you need to look at purchase trends, reminder compliance, look at a simple sales by client group!
Meant to have brought out a DD service for care plans NOW dropped!

Vorteile

Wide variety of settings we can customize for our practice, any a wide variety of integrations to make operations as smooth as possible.

Nachteile

Label printing, too many steps and always have to adjust sizing

Vorteile

Running reports was something that we needed more of and ProVet has saved us so much time by having customizable reporting and auto reporting.

Nachteile

Having to be on WiFi to access can be a struggle as we go to rural areas, but it’s an easy work around.

Vorteile

I do like a few features about Provet Cloud. Probably one of the most relevant is that it can actually be used by large animal practitioners as it has production features developed and incorporated to be used as such, rather than to have to adapt a companion animal designed software to the large animal field with all the limitations and frustration that brings along. Another feature I like is the easy portability the software has. I run the software in my 10'' data capable iPad when in the field and the browser visibility is great, comparable when using my laptop or desktop. At times I use it on my phone and it's easy to use too. The software's availabitity to be integrated via API's and webhooks is great, either by the user or via external software such as VetImpress. Last but not least, the support of Provet Cloud is simply terrific. The support agents are extremely responsive, sharp and efficient. I don’t feel like I am wasting my time when I make an inquiry or suggest something like happened when testing other software. They respond very quickly and they have always been very open to listen to my feedback, and have made changes as requested. They keep working for a solution won't close a support ticket until the solution is there or they request the technical people if needed.

Nachteile

My opinion is coming from Australia. I think there are some printing formats that are very European alike and perhaps they could be more easily editable or customisable by users in other continents, such as in Australia. In my case and due to the type of clientele, invoices are extremely important. These need to be simple but clear. I find the invoices a bit complicated to set up, where the setting boxes to tick or undo are tricky to be found and the descriptions for the settings can be a bit difficult to understand due to the different style of English used in Europe perhaps. I wish the software could have an option for my farm clients to access to their own secure portal so they could see files, clinical notes, invoices, payments, etc. That would be excellent.

Vorteile

Cloud based use has been extremely helpful, but using a PIMS based out of country has provided some workflow logic, accounting, and other issues.

Nachteile

The lack of immediate solutions or fixes, in part due to the technical team being based in Finland while we are users in the United States. This might not be an issue for practices located closer to or in the EU.

Vorteile

--The amazing customer support and ease of writing medical records
--Ease of customization, templates
--Ease/ability to place digital images in the medical record
--ease of creating discharge instructions
--ease of communicating with clients via text or e-mail directly from medical record
--integration with IDEXX
--ease of archiving/retrieving/reading referral records, radiology consults, etc.

Nachteile

--Some of the quirks in operational differences between the US and Europe (zip codes, in house pharmacies)
--End of day, invoicing differences

Vorteile

Really easy to use - intuitive. Easily allows for billing at the time, which is vital for my ambulatory practice.

Mass billing multiple horses at a time is AMAZING. If I do ten dentals at a yard - I can bill them all in the time it would have taken me to bill one.

Nachteile

The integration with a portable label printer is currently missing - but hopefully in the development soon!
If you make a mistake with invoicing or need to cancel the invoice it is a little bit clunky and time consuming to offer credit notes etc.

Vorteile

Easy to manoeuvre. Up to date interface/ display and you can adapt it to suit your business.

Nachteile

I would like to be able to switch currencies at the invoice level., not just on settings

Vorteile

It has many functions which most of are intuitive, and there is an easy flow to most of the system. the customer support is fairly quick to respond.

Nachteile

so functions are not so obvious and there is too many different ways to achieve the same action. so for instance you can book an appointment at least 3 ways which can be confusing. and there is not user manual so it is user tested which I feel makes it less efficient as we do not see the whole potential of the system.

Vorteile

customer service is the best. they actually implement your idea. very user friendly.

Nachteile

few of the features need a bit of polishing

Vorteile

Its flexibility and complex functionality, keeping future tech possibilities in mind.

Nachteile

Some vital functions for this territory is missing. Understandably, it takes time to develop key features, but it could be a good idea to do deeper research prior to offering the product.

Vorteile

It's easy to use and I have access to reminders. The technical support is also very good. I usually get a reply within 24 hours despite the time difference!

Nachteile

I would like a prescription template for written scripts but this is now being arranged. I still have the ability to use a discharge template in the meantime.

Vorteile

possibility of customizing che medical part

Nachteile

fixed bills, some errors in names and in importing exams and connecting with our laboratory machines

Vorteile

That it`s cloud-based. Nice to build the system for my own preference. Very good support and that the company wants to keep developing the program.

Nachteile

Some features are hard do tune, like making own cerftificates etc.

Vorteile

It's got a good layout although a bit too many functions for our practice. I like how it is web based so that I can access it from any location.

Nachteile

Not really designed specifically for Farm animal practice, so lots of issues as of yet unresolved. Focus seems to be making the programme work for Small animal services. We have had issues with billing, locating clients, booking appointments etc.

Vorteile

I like the filtering and all the linked items and template for items seems to work well
I also think the overall look of the system is nice

Nachteile

I do not think the forms and templates are very user friendly and are extremely hard work to create and maintain - I also don't like the way in which the discharge notes or in our case the report saves into the clinical notes

Vorteile

Seeing appointments under different doctors

Nachteile

No discrepancy between spaying and neutering in client information

Vorteile

user friendly, layout is very good, i find it easy to help my team how to use the system as there are many queries

Nachteile

lots of steps involved to get to where i want to go, bit pernickety to use, have to change phone number to +44 when updating a client's account

Vorteile

The colours. All the fields for the animal and person information.

Nachteile

Too many clicks whit the mouse. Too many different sides too read a journal.

Vorteile

Maybe the modern layout/look of the software.

Nachteile

Not having the tabs in patient cards like in provet net did. And scehedule layout is not "pretty".

Vorteile

Reports are a lot better than it used to be in old provet

Nachteile

Lots of more clicks than in previous provet

Vorteile

It is really easy when you start to know it and it's a modern system

Nachteile

Struggling to find forms for IDEXX samples

Vorteile

You can send sms. Get test results directly in the journal. Easy to send a email from journal. Attach documents to the journal easily.

Nachteile

Takes a long time when selling, when no black box. To many click to get the information. Difficult and not understandable. Problem with prescription.

Vorteile

Integration with Weave, how I can have secured forms signed, easy to schedule, make notes, invoice, ect.

Nachteile

I still struggle with getting my a correct report with the cost of my items deducted. My gross report because of that does not reflect appropriately.

Vorteile

Article management, booking of patients, lab integration

Nachteile

The new look implemented today, it's just a grey mass of text, this was not an improvment for the users. Colours hard to separate from each other the look almost the same. Stock management do not work properly wheen have two different sites. Scheduling when updates need to be done on existing schedule with bookings already done.

Vorteile

Easy to use and very intuitive compared to a lot of the competing tools. Patient management is excellent. Consultation flow works well although some tools for reducing missed/miss charging would be beneficial here. API is one of the best for veterinary software. The team are always working on more integrations which generally work well without issue.

Nachteile

More data accessible via the API. Some tools for billing rules (not just templates) to reduced the chance of missed items. Label printing can be buggy at points.

Vorteile

Hard to find much good. Some ready integration with lab- and payment solutions

Nachteile

Very messy user panel, several clicks for simple tasks, the overall feeling is "I am lost".
E.g finding lab or pathology results is sometimes just not possible, you don't find the path.
Prescribing drugs is just basics, you cannot rep your tasks
Finding diagnosis etc is a hell. You'd better know what to look for to make a search, well yeah, the you should not even have to search, do you?
And so on and so fourth. And about the support: yes they may answer, but with these massive problems, who cares anymore - you get exhausted and feel it is not the task of the end users to do the development work.

Vorteile

- The fact that it can be customized to fit different purposes - you are able to create a Provet page for each clinic within your hospital where each one has it owns settings according to the need of the users.
- That you can integrate your referrals straight into the software and send email replies through it without having to deal with a separate email.
- You can continue to alter some parts of the software.

Nachteile

- You need a lot of assistance/training when you start using the software, it's not logical to understand by itself.
- Even though it's positive to be able to continue to adapt the software as you go along, it also makes it difficult for the users to keep up.
- Online platform makes it vulnerable.

Vorteile

Easy to use, easy integration, Like that I can use it on my Iphone

Nachteile

The cost and all the add ons that cost more

Vorteile

I'm glad to report that we very happy to use and recommend Provet Cloud. First of all, having it based in the cloud, allowing access from any point and seamless updates, is a major plus over desk-based systems.
The appearance on the screen is fresh, intuitive and user friendly. Features to communicate with the client work very well and we have received lots of positive feedback from clients particularly in relation to text confirmation and reminders of appointments.
The support and backup has been very good. All issues have been dealt with professionally and quickly. The knowledge base was very useful for giving overall help when starting to use Provet Cloud. The in-app messenger provides instant access to support when needed and is a very easy and useful way to communicate.
We have just moved from a paper-based system and are still learning how to best use the system but are very happy we made the right choice and that it has lot more to offer us as we get more familiar with it and as our practice grows. Price wise I think it represents exceptional value for money.

Nachteile

Very little not to like about this package. There is not (yet) an app which could be used offline which would be very useful for the large animal section of the practice.

Vorteile

Cloud based, fully automated and very comprehensive. It is developed very user friendly. Possibility for lab equipment connection.

Nachteile

Lack of separate field for annual vaccination and separate reminder for that. Otherwise fully complete.

Vorteile

Planning and updating work shifts is much more easier than earlier with Provet.Net. Payment options are better and more-sided than earlier with Provet.Net.
Admin options are easy to use.

Nachteile

Search function should be more clear and quick. Also would be nice if Provet Cloud had more options to search.
Also I'd like if the Appointment reason was connected to the group which covers the same kind of reasons so you'll not needed to write the reason manually.
User quide is missing: I'D like to have for example pdf.manual available.

Vorteile

Connectivity between practice and client and branches

Nachteile

Integration did present us with problems and I feel had the staff doing the conversion visited our sites prior to arriving to do conversion precious time would not have been lost on ironing out issues. I think info we supply prior to conversion should definately be checked thoroughly prior to conversion rather than assumption all correct

Vorteile

the option to create templates to write the clinical exam more quickly and accurately

Nachteile

Difficulties do connect with Idexx station.

Vorteile

I like how simple it is to use. I generally use this when typing clients notes, adding histories/lab results, booking appointments/repeat meds and pricing things up.

Nachteile

I believe there are many other great features on this software that aren't really clearly available.

Vorteile

Clear screen and logical work flow
Client feedback
Ability to develop tick box templates for clinical notes

Nachteile

Still struggling with stock levels and batch control
Not quite integrated with Covetrus
Have to email insurance forms

Vorteile

The ability to perform different tasks in a variety of ways. Great for staying in contact with clients. Quick label printer. The dashboard is great, patients with medication etc to collect appear here plus appointments for quick reference. Easy to search for patients/clients. Love the email, text and estimate facilities. Fantastic to have automated reminders within PMS.
Provet's support is brilliant, am confident queries are dealt with and overcome. Speech bubble support makes this very simple.

Nachteile

Would be great to link with something like Constant Contact / Mail Chimp for our blogs so our regular clients visit & interact with our website.
Would like to be able to prescribe medication without having to go via consultation.

Vorteile

i think the advanced search feature particularly useful for research, i like the way you can narrow your search to a specific client /patient or can search for a group of patients

Nachteile

it can often make basic tasks seem very complex with a lot of 'clicks' needed to reach the destination you want

Vorteile

The many aspects. I liked that one can set the price I bougt for and than figure out a price. Before I never knew that and I have been working as a veterinary surgeon for almost 20 years.

Nachteile

When their is an invoice I wish one could use OCR -number to easier clear invoices. I would gladely pay for it

Vorteile

Having everything online and being able to access the system anywhere (with internet) is so helpful. Stock control is useful once it's set up correctly.

Nachteile

Having to finalise zero invoices. Having to click multiple times to print a form. Not being able to edit a form without downloading.

Vorteile

The ability to continue to develop and enhance the software to mt our requirements moving forward

Nachteile

Sometimes workflow can be difficult to follow for the complex requirements moving between departments that we have

Vorteile

Having used a number of PMSs, I never fail to be impressed by the ease of use of the software, and intuitive functionality.

Nachteile

It would be good to be able to manually enter the species. Working with zoo and exotics, the species and breed selection drop-downs prove very limited; most of my patients are 'mammal - other'

Vorteile

It is simple, reliable and user friendly software to use. One of the best in the market.

Nachteile

Difficult to follow previous appointment of the same patient

Vorteile

patient remission feedback e-mail system is good

Nachteile

Setting up the business settings is very complicated. There are still many defects that make daily activities very difficult, many errors and the customer support is unable to give advise/help in these problems.

Does not work with IDEXX external laboratories yet as the system is now under some changes.

Vorteile

Access to the system is easy and file attachments very easy and time-efficient compared to what we had before.

Nachteile

Not really the software, but I am an old dog having to learn new tricks. Not really set up for a multi-branch practice yet, but problems are worked upon straight away.

Vorteile

Love the fact that the isnt pretty much any major hardware requirements for it since its based online. Great features. Even the free version is robust enough for any single doctor practice that is just starting to get their office going. Love the fact that you can add more features a la carte. It's a great way to expand your PIMS as your needs grow.

Nachteile

Some of the features that you can choose a la carte should've been included in the more expensive premium package. Specially the label printing, referral system and the Permission Management for users.

Vorteile

Easy to use, nice feedback system and pleasant aesthetic.

Nachteile

Customer management needs more improvement, categorization of clients would save a lot of time when performing accounting. Also schedule feature should be revised for easier and flexible use.