Hospitable.com – Bewertungsseite 2

Vorteile

The price is the best feature about this software. Nothing beats it for the money.

Nachteile

Not the most user friendly. It can take a while for someone who is not very computer savvy to use it.

Vorteile

I love the multi-channel messaging and the ability to take great control over scheduled messages.

Nachteile

Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc.

Vorteile

Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough!

Nachteile

Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.

Vorteile

It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy.

Nachteile

I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated).

Vorteile

I switched to Hospitable from another channel management software as it had a lot more integrations and especially the Schlage Encode integrations. What I found was even more features that are powerful and make my management and guest communications easier.

Nachteile

It occassionally has a few hiccups working with VRBO.

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Vorteile

Everything! It does what it says for a fair price.

Smartbnb saves me hours of works every single week.
In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;)

Nachteile

It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it.

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Vorteile

You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform.

Nachteile

Nothing. I'm actually excited to see their new roll outs of new features.

Vorteile

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Nachteile

Task rules - less intuitive to understand how they operate and when you would use them.

Vorteile

I like that fact that all my listings with all platforms are in one place. I love the app.

Nachteile

Sharing my calendar with the cleaning crew is not working.

Vorteile

I feel the best feature is the housekeeping management system built within the software. very easy to use and simple.

Nachteile

The least I like is the booking functionality. While it's easy to use there could be more customization on the booking engine.

Vorteile

Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special.

Nachteile

The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions.

Vorteile

Smartbnb safed me hours of works and writing back and fourth. And made it possible for me to grow my STR Business in the first place.

Nachteile

You need to spend a tiny bit of time to able to use the software correctly.

Vorteile

We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart."

Nachteile

We feel it's great as is! Keep doing what you are doing!

Vorteile

A complete feature set is being added to regularly with ongoing investment in improving the product for users

Nachteile

Calendar view could be more comprehensive

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Vorteile

Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book.

Nachteile

There are other apps that provide even more features for less than hospitable with similar qualities.

Vorteile

This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).

Nachteile

The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company.

Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.

Vorteile

It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used.

Nachteile

It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's.

Vorteile

I have tried a few different rental management platforms and after much money and time spent elsewhere I am do thrilled with hospitable. So intuitive! No hours spent trying to make sure listings are uploaded properly. No monstrous learning curve

Nachteile

Waiting for payment processing to be available thru the direct website so I can get rid of the current dinosaur platform I am using. If there was a better client management system so I could customize my database that would be amazing

Vorteile

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Nachteile

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Vorteile

Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system.
Customizable.

Nachteile

It doesn't allow you to integrate Booking.com (yet) but they say it's coming.

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Vorteile

Copes with all messaging. They have pretty well thought of everything and new features continually being added

Nachteile

Takes a short time to set up, but well worth the initial effort

Vorteile

I thought that I could help me and save my time so I could have time to do something else without worrying.

Nachteile

My least favorite is I don't have a list of all the numbers that I need, the software allowing me to use 10, but I can only use two of them a month. Haha

Vorteile

Can send to my guests check in instructions in their language, inform them about check out times, ask them questions.

Nachteile

It's a bit pricey but without it i'd have to spend much more time to communicate with guests

Vorteile

Easy to use, constant innovation and great features

Nachteile

I would like it to integrate with more sites (like they plan to do with booking.com)

Vorteile

very well documented. You can get up and running without calling support.

Nachteile

It's a bit complicated, but getting AI to communicate with your guests for you is not easy and it's a HUGE benefit. Just don't expect to spend less than a few sessions drafting/testing/drafting/testing

Vorteile

The only way to grow your business is with software like this.

Nachteile

The interface is a little awkward and the cleaning scheduling is hard to use

Vorteile

The software saves me so much time it's amazing couldn't build my business without it

Nachteile

I wish it was a little cheaper..Maybe 3 dollars or 4 dollar per listing as I have a lot of listings it gets very expensive

Vorteile

Message templates, guest verification, easy to view infometrics showing data analytics, notifying cleaning staff of each new booking, guest insights, excellent customer support.

Nachteile

Interoperability with Booking dot com. Custom dates for metrics reports is a bit glitchy. It would be great if this product was extended to become a fuller channel management option.

Vorteile

Extremely flexible and powerful. Customizable to any extent you want and does all the heavy lifting for me.

Nachteile

Mobile phone app needs further improvement, it doesn't work as efficiently as the website.

Vorteile

Auto messaging are a game changer and makes sure I don't miss an inquiry or rental.

Nachteile

Its a bit of a learning curve... but they are very helpful and responsive with customer service

Vorteile

Automatisation is really easy.
The options seems to be developed by people that really understand the daily challenges in their industrie
The new app

Nachteile

The new Calendar is not optimized for phones.
dont work with booking yet.

Vorteile

I find it easier to use this on our daily operations because of its Filters and Auto Messaging

Nachteile

It would be better if the messaging is synced with Booking.com

Vorteile

The advanced features designed by a team that obviously understands the challenges of a multi-unit host and also truly understands how to increase host efficiency while also providing a stellar improved experience for our guests.

Nachteile

It’s a bit complicated to set up the mode advanced features, but the team is super available to help and support.

Vorteile

Great for automating and centralizing our guest communication

Nachteile

None to comment about. They offer great service!

Vorteile

I love the automated messaging that can be used for both Airbnb and VRBO/Homeaway. The messaging streamlines my business and makes my guests feel that I am always there for them.

Nachteile

Some small things such as the drop downs on the website are just too tiny and hard to navigate.

Vorteile

This was easy to set up, great and fast customer service, integrated well. I could not go back to how I was working before. The time saved far outweighs the cost of the software and it has enabled me to take on new business.

Nachteile

None! I havent come across anything yet.

Vorteile

User friendly - easy of use
Auto Messages tool
Great support
Cost
Can be use with co-host accounts

Nachteile

Few integrations. I'd like to see more channel and smart tools integrations.

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Vorteile

Beautiful design, lovely to look at and good functionality.
Friendly and helpful support staff.
Does what it says it does (with one exception as detailed below)

Nachteile

* The cost is quite high for the available features.
* No ability to have direct booking customers and take bookings. It's literally just a messaging platform.

Vorteile

I am running a very busy Airbnb (2-3 bookings per week) in a house I own in Brooklyn, NY. I am a busy professional and I live in California so it is important that I have good software to automate the booking and management process.

I am using Smartbnb to communicate with guests in a personal but automated fashion as well as send reminders to my cleaning person.

Nachteile

The URL is a little hard to remember (though that is really nitpicking).

Vorteile

The communication features are unbeatable

Nachteile

The connections to platforms, specially vrbo and booking.com are very poor

Vorteile

THIS SERVICE PROVIDED SEAMLESS COMMUNICATION TO OUR GUESTS WHICH PROMOTED PROFESSIONALISM AND REDUCED OUR WORKLOAD TREMENDOUSLY

Nachteile

NONE NO PROBLEMS AT ALL IT HAS GRADUALLY IMPROVED

Vorteile

-The automation is a life saver
-Customer service is fantastic
-Constant improvements

Nachteile

-Lack of partner integrations
-Should further stride to becoming a one stop shop for short term rentals

Vorteile

I like the Dashboard of hospitable . Has great interview.

Nachteile

Sync and integration where very basic ; and can’t add expenses

Vorteile

Easy integration with our Airbnb account enabling us to maintain prompt responses to guest enquiries 24/7

Nachteile

Nothing I can think of. It served the purpose I subscribed to it for.

Vorteile

The value is great. What they do for the amount you receive is extremely competitive.

Nachteile

Still in early stage development and some kinks need working out.

Vorteile

It helps manage and keep me in communication with my STR clients

Nachteile

Hard to navigate, setup. Had several messages default and not send or skip completely.

Vorteile

Ease of use, customisations, quick support

Nachteile

No integration with booking.com (yet) - will be perfect when this happens!

Vorteile

Very easy to use!
Love the metrics analysis

Nachteile

If more message samples could be provided that would be much helpful!

Vorteile

I tried many vacation rental integration softwares before landing on SmartBNB. None have as many features as this one. I love that I can not only sync the calendars but also the pricing. Automated messaging makes management a breeze!

Nachteile

I would like to be able to connect multiple AirBNB/VRBO accounts as I manage properties for many different individuals.

Vorteile

It saves me a lot of time giving information to customers at the moment they really need it.

Nachteile

Could be a bit cheaper when u have many listings.