Über Hospitable.com

Smartbnb ist eine intuitive Mietlösung, die für Kurzzeitvermietungsunternehmen entwickelt wurde, um die Kommunikation mit Gästen zu rationalisieren und Geschäftsabläufe zu automatisieren. Mit blitzschnellen nativen Verbindungen zu Airbnb und HomeAway/VRBO ermöglicht Smartbnb Unternehmen die Verwaltung aller Mietobjekte und Operationen auf einer Plattform. Zu den Hauptfunktionen gehören natives Messaging, Vorabgenehmigungen, Aufgabenautomatisierung, ein integrierter Aufgabenkalender, Kontoverwaltung, Such-/Filterfunktionen, Check-in-/Out-Verwaltung, vorinstallierte Vorlagen, nutzerdefinierte Benachrichtigungen, Protokollberichte und vieles mehr. Smartbnb ermöglicht es Unternehmen, das Besuchererlebnis zu verbessern, indem der Nachrichtenaustausch zwischen Gästen mithilfe von vordefinierten Regeln und nutzerdefinierten Vorlagen automatisiert wird. Nutzer können Nachrichten automatisieren, um das gesamte Gasterlebnis von der Anfrage bis zum Check-out abzudecken. Mit maschinellem Lernen und integrierten KI-Modellen erkennt Smartbnb häufig gestellte Fragen und liefert für jede Anfrage personalisierte Antworten aus Vorlagen.  Smartbnb automatisiert die Aufgabenplanung für Reinigungen, Check-in und Check-out-Vorgänge, Wartungsarbeiten und vieles mehr, während gleichzeitig Aufgaben automatisch delegiert und jeder Mitarbeitende per SMS oder E-Mail benachrichtigt wird. Unternehmen können Teamdetails wie Verfügbarkeit und zugewiesene Eigenschaften anzeigen, um die Teamproduktivität zu bewerten und zu optimieren. Alle Interaktionen, Ereignisse und Aufgaben werden mit E-Mail- und SMS-Benachrichtigungen überwacht und verfolgt. Mit Echtzeit-Integrationen werden Nachrichten und Konten über alle Kanäle, wie VRBO und Airbnb, an einem zentralen Ort verwaltet.
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Hospitable.com Preis

Hospitable.com bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Hospitable.com ist ab 29,00 $/Monat verfügbar.

Startpreis:
29,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu Hospitable.com durchsuchen

134 von 134 Bewertungen
Sortieren nach:
Peter
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 9.2.2022

Sehr gute Gästebenachrichtigung und guter Support

Ich nutze Hospitable.com (früher SmartBnB) jetzt seit über zwei Jahren nachdem ich selbst als Gast einmal positiv überrascht wurde und der Vermieter mir von diesr Plattform erzählt hat. Sie ist insbesondere was die Kundenkommunikation angeht sehr leistungsfähig. Früher musste ich jede Gästeanfrage manuell beantworten, heute macht das Hospitable.com. Selbst die Putzkraft wird automatisch über Buchungen und Änderungen informiert. Wahrscheinlich könnte ich eines Tages einfach tot umfallen und weder meine Gäste noch die Putzkraft würden es merken ...

Vorteile

Der Funktionsumfang dieser Software, die auch ständig weiterentwickelt wird, hat mich überzeugt. Am meisten nutze ich die automatiserten Benachrichtigungen an die Gäste, die keine Wünsche offen lassen. Meine Gäste schreiben mir überschwängliche Bewertungen bei AirBnB, vor allem über meine schnellen Rückmeldungen, die zum großen Teil automatisierte Nachrichten sind.
Sehr positiv ist auch der direkte Draht über eine Chatfunktion zum Support, wo man Tag und Nacht Antworten auf seine Fragen und die notwendige Hilfestellung erhält. Ich habe auch schon mehrere Verbesserungen angeregt, die innerhalb weniger Tage und Wochen umgesetzt wurden und damit allen Nutzern zur Verfügung standen.

Nachteile

Die Benutzeroberfläche der Software ist selbst nach dem letzten großen Release immer noch wenig ansprechend. Die Menüstruktur und die englischen Menüberschriften sind gewöhnungsbedürftig und nicht intuitiv. Andere Sprachen außer Englisch sind wohl vorgesehen aber m.W. zur Zeit noch nicht erhältlich. Die Kalenderübersicht ist ein langer Balken, der je nach Bildschirmgröße noch nicht einmal einen Monat anzeigt (bei Handys noch viel weniger). Hier muss dringend nachgebessert werden. Dennoch sind das Kleinigkeiten bei einem ansonssten hervorragenden Produkt.

Jonathan
Jonathan
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.1.2020

Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways

This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context.

It literally does almost EVERYTHING I could have wanted, but BETTER.

While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Vorteile

- $7/listing
- No setup costs
- Enabled automation of 90% of my communications
- I can review communications that are scheduled automatically BEFORE they go out
- They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model )
- They are under priced and over deliver
- They under sell and overdeliver

I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome.

In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted.

- Dirt cheap for what you get
- Perfect communications channel w guests ( I am super picky )
- Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT
- Bad Review strategies and are automated, rational, and effective
- Almost instant, and intelligent customer service
- Killer Documentation that actually trains you and almost never confuses you
- Phenomenal - like off the charts phenomenal customer service tools.

Nachteile

- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Perry
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.10.2024

Automation we can't live without

Hospitable has become an essential part of my property management business.

Vorteile

Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers.

Nachteile

I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed!

Justin
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 27.8.2023

Signed up for Free Trial, tried to import Airbnb - didn't work. Customer service ghosted me....

Terrible, I haven't been able to use any of it and was ghosted after an initial 2 responses by their customer service chat.

Vorteile

Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service

Nachteile

I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called [sensitive content hidden] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here?

Antwort von Hospitable.com

Hi Justin, that's certainly not the customer experience we are known for. If a Customer Support Advocate has signed off for the day, your ticket should have gone into the general support queue for someone else to pick up the conversation.

We don't have enough information from this review to track down that ticket but if you email [email protected] we'd be happy to assist you in getting your account set up.

Beantwortet am 29.8.2023
Rob
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2024

The easiest STR PMS

Vorteile

Ease of use, functionality, ease of setup

Nachteile

Initially was missing functionality I was looking for in dashboards/reproting, but they quickly fixed it!

In Betracht gezogene Alternativen

Guesty Lite und Lodgify

Warum Hospitable.com gewählt wurde

Looking for better functionality and ease of use, more automation for messaging

Gründe für den Wechsel zu Hospitable.com

Messaging automation was the main factor, but also the ease of use to save time on busywork long-term

Antwort von Hospitable.com

Thanks for the review!

Beantwortet am 5.11.2024
Trey
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.6.2024

Hospitable review

Overall, I’ve been using this product for two years now and they continue to update and add new features that continue to make my business more efficient and streamlined. I recommend Hospitable to anyone looking for a solution for short term rental management.

Vorteile

Hospitable has been critical in managing my calendar with multiple booking sites. The auto responses after bookings and inquiries saves so much time. I have created templates to send check-in instructions for each unit and Communication with the client is on auto pilot.

Nachteile

I don’t have much bad to say about Hospitable. It has done everything I’ve needed.

In Betracht gezogene Alternativen

Guesty Lite

Warum Hospitable.com gewählt wurde

Guesty was much more expensive than Hospitable at the time.

Zuvor genutzte Software

Guesty Lite

Gründe für den Wechsel zu Hospitable.com

Price and features

Antwort von Hospitable.com

Thank you for your positive feedback, Trey

Beantwortet am 26.6.2024
Casey
  • Branche: Gewerbeimmobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 13.6.2024

Great channel management for less than the other guys.

Vorteile

They offer comprehensive channel management at a fair price. My short term rental business is just a small percentage of my real estate investment portfolio. Without the proper management, it can be more work than all of the others combined. With Hospitable there is a learning curve, but once you dial it in, it's pretty much hands off of your hands on team is solid!

Nachteile

Difficult to reach customer service. We are in different time zones and everything is done though chat. I have a substantial work life and trying to get issues resolved in the amount of time I have to devote to it was problematic at first. Obvious growing pains for me and Hospitable as well. I also don't appreciate that you can pay for upgraded customer service.

Antwort von Hospitable.com

Thank you for your review, Casey

Beantwortet am 26.6.2024
Celeste
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.10.2024

Highly recommend

It’s great! Very user friendly . Quick to get running and get the hang of .

Vorteile

Hospitable makes it so easy to manage my STR remotely. The automated messaging and lock code changes are worth their weight in gold . This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking . The review reminders and AI reviews also makes it a breeze to review guests. Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed .

Nachteile

It would be amazing if they could have pricing software built in so I didn’t also have to use Pricelabs . Would rather have it all in one place .

Antwort von Hospitable.com

Thank you for the kind words and the feedback

Beantwortet am 5.11.2024
Suzanne
  • Branche: Import und Export
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2024

Great for your rental property

I have loved the convenience of having both of my rental platforms in one central location. I love the AI response options because they can word everything much better than I can.

Vorteile

The ease of having everything I need all in one central location.

Nachteile

Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed.

Antwort von Hospitable.com

Appreciate the review!

Beantwortet am 5.11.2024
Brian
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2024

Excellent service

I've been using Hospitable for more than a year, happy with their service, especially the CS, they are quick to reply my enquiries.

Vorteile

Clear calendar layout and prices are updated in different platforms at the same time.

Nachteile

When PriceLab is connected, price cannot be set on Hospitable as it will be overriden by the price from PriceLab.

Antwort von Hospitable.com

Thank you for the positive feedback, Brian!

Beantwortet am 5.11.2024
Michelle
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2024

LOVE LOVE LOVE

Love it and worth the money not having to pay someone else to manage it for me.

Vorteile

Love how easy they make my life. The platform works so well with managing all the channels to really make my life easier. Also love the AI feature to make me sound so much nicer in my emails. I do manage my property from 3000 miles away.

Nachteile

I have one little glitch in the task area. I can't click on the circle to schedule a cleaner because it sends the wrong date but we did figure out that I can do it from the operations list and it is right.

Antwort von Hospitable.com

Thanks for flagging that feedback here, Michelle!

Beantwortet am 5.11.2024
Kristen
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2023

A wonderful sanity saver!

I've been in this business for 6 years – own/manage 3 beautiful 5-star VRs in a popular mountain town in NC. My new cleaning team suggested I engage Hospitable for communicating with them. BEST THING I EVER DID! I use it for managing my cleaning team, guest communications, and door locks. Soon, I'll set it up for direct bookings and gathering contacts for marketing using MailChimp. NEXT LEVEL property management!

Vorteile

I LOVE the automated guest communications and lock code management!!! Once set up, it saves me valuable time, eliminates errors, and smoothes the entire host/guest experience. Everyone is happier!

Nachteile

Not sure I have a "least" to like! Hmmm... My only regret is that I didn't start using Hospitable sooner!

Antwort von Hospitable.com

Thank you for your kind words, Kristen!

Beantwortet am 29.8.2023
Alexandre
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 3.7.2023

The best for personalised guests comunication

so easy to start, but very complete

Vorteile

The high personalization possibilities, the pricelabs integration

Nachteile

Nothing to say here, i really like the program

In Betracht gezogene Alternativen

Hostaway, Hostfully Property Management Platform und Guesty

Gründe für den Wechsel zu Hospitable.com

price and features

Antwort von Hospitable.com

Thank you!

Beantwortet am 29.8.2023
Eric
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.2.2023

Awesome Channel Manager

The overall experience has been great. It has made property management so much easier.

Vorteile

I really like the ability to manage my inbox, properties, and pricing all in one location. I can communicate with all my guests in one place. I can see all the details of my property and reservations. I can see my pricing through the Pricelabs integration. It also integrates with TurnoverBNB to set up cleaning schedules for my cleaners and with MailChimp to keep track of guests' information. The feature I like most of all is the guest experience section which allows for automated messaging and canned messages.

Nachteile

The only issue that I have had was approving inquiries through Hospitable. I usually have to go to the booking platforms to do this but it's not a big deal.

In Betracht gezogene Alternativen

Guesty Lite und Hostfully Property Management Platform

Gründe für den Wechsel zu Hospitable.com

It was highly recommended.
Kimberly
Kimberly
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 16.10.2022

I'd do a hard pass, personally.

Customer services irritated me. And I disliked the way the platform lags out and times out loading their pages on a cell phone.

Vorteile

I don't really have any good things to say about Hospitable. It has some benefits like talking to the client and having an almost checklist up for things. Knowledge of address was still hard to find. Codes were as well.

Nachteile

I think my least favorite part was trying to access and assess their calendar. All you'd see on a mobile phone was one line with a jumbling of bright green trying to show the dates booked.
Once you got the full calendar open, about 10 minutes of fumbling, it was pretty nice but I'd prefer customized options for colours. Pretty basic layout but laggy and buggy each time I use it. I wouldn't waste my time if you have a mobile phone.

Greg and Minke
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.12.2021

Awesome Product for Passive Rental Management

Couldn't run my business without it

Vorteile

Love the automatic question detection
Flawless guest and staff messaging
Solid pricing/calendar syncing

Nachteile

When bringing on new staff, they don't receive details of existing but future bookings so have to advise manually

Yaroslav
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.4.2020

Best money spent

Amazing. I love the company and their product. And it keeps getting better every year.

Vorteile

I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing.

Nachteile

It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail.

Antwort von Hospitable.com

Thanks Yaroslav for your feedback. Sadly, magic always require some degree of work, depending on how custom you want your setup to be. What we help with is the ROI on that initial time investment. Let us know if there is anything we can do to make it faster on your end!

Beantwortet am 20.4.2020
Wayne
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.12.2021

I love Hospitable

Communication with my guests is made easy with their software. Whenever I have an issue, support is very easy to connect with and will respond shortly after my request, many times in real-time, chat.

Vorteile

I love the multi-channel messaging and the ability to take great control over scheduled messages.

Nachteile

Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc.

Monika
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.4.2020

Thanks to smartbnb keeping our response rates very high while saving our time !

We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest !

Vorteile

It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy.

Nachteile

I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated).

Carole
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.7.2022

A great way to manage vacation rentals!

I love this platform for my two properties and should have joined earlier. Saving me time and being more efficient.

Vorteile

I like that fact that all my listings with all platforms are in one place. I love the app.

Nachteile

Sharing my calendar with the cleaning crew is not working.

phil
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.5.2020

Essential for providing consistently excellent customer service

Great software for automating event based messages. Also provides hosts with a central dashboard for guest communication.

Vorteile

Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special.

Nachteile

The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions.

Gavin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.4.2020

Awesome, awesome product!

Wonderful! Great customer service! Great product!

Vorteile

We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart."

Nachteile

We feel it's great as is! Keep doing what you are doing!

Antwort von Hospitable.com

Thanks a lot Gavin for your great words after using our product for 2 years! If there is anything we can do to improve your experience, feel free to let us know!

Beantwortet am 20.4.2020
Christine
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.11.2020

Simply the best

Fantastic, can't go without it.

Vorteile

It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used.

Nachteile

It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's.

Antwort von Hospitable.com

Thanks for the kind words, Christine! Keep your eyes peeled for some additional channels coming over the next few months.

Beantwortet am 23.11.2020
Ntsako
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.10.2019

Smartbnb changed everything

TIME!!!

Vorteile

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Nachteile

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Antwort von Hospitable.com

Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users.

You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically!

We hope you will continue to trust us to save you time in the future :)

Beantwortet am 5.11.2019
Nigel
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.4.2020

Manage your short term rental stress and time free

Has enabled me to run properties in Australia and the UK, from an island in the middle of the Pacific with poor internet. AND to achieve top rating for communication!

Vorteile

Copes with all messaging. They have pretty well thought of everything and new features continually being added

Nachteile

Takes a short time to set up, but well worth the initial effort

Kostas
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.7.2019

Great software that minimizes guest communication

Vorteile

Can send to my guests check in instructions in their language, inform them about check out times, ask them questions.

Nachteile

It's a bit pricey but without it i'd have to spend much more time to communicate with guests

Antwort von Hospitable.com

Thank you so much for your review, Kostas!

Beantwortet am 23.7.2019
Verifizierter Rezensent
  • Branche: Immobilien
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 5.3.2024

Great PMS for STR Management!

Vorteile

Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business!

Nachteile

Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting.

In Betracht gezogene Alternativen

Guesty Lite, Hostfully Property Management Platform und Guesty

Antwort von Hospitable.com

Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging!

Beantwortet am 16.5.2024
Rachel
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.9.2024

Hospitable = STR owners best friend

Great! Very user friendly, love the how to videos.

Vorteile

Guest communication features. User friendly.

Nachteile

This one is tougher…the app kicks me out every so often and I have to resign in which can be annoying but so far that’s the only con I have.

Antwort von Hospitable.com

Thanks for your review, Rachel!

Beantwortet am 23.9.2024
Cameron
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2024

Hospitable is an amazing channel manager

Hospitable is amazing and I would recommend vacation rental managers to use it.

Vorteile

Hospitable is easy to use, easy to learn and very user friendly.

Nachteile

This software has changed how I manage my vacation rentals, I would highly recommend it.

Antwort von Hospitable.com

Thank you for the glowing recommendation, Cameron!

Beantwortet am 12.6.2024
Julya
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.6.2024

Must Have For Busy People

It’s been a great investment to build and grow my property side business.

Vorteile

I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes.

Nachteile

The learning curve. You do need to invest some time understanding all the functionalities on the front end.

The price is also a bit high since I only have one property. I think the price keeps many people from using it.

Antwort von Hospitable.com

Thanks for the positive feedback, Julya

Beantwortet am 26.6.2024
Michel
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 15.8.2023

Perfect except a persistant BUG on booking.com sync

Good

Vorteile

The owner access and guest portal which are perfect

Nachteile

BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue.

In Betracht gezogene Alternativen

Uplisting

Warum Hospitable.com gewählt wurde

Hospitable pricing model

Zuvor genutzte Software

Guesty Lite

Gründe für den Wechsel zu Hospitable.com

Owner portal and guest messaging

Antwort von Hospitable.com

Thanks Michel - we appreciate the feedback

Beantwortet am 29.8.2023
Eno
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 21.6.2024

Hospitable review

It has been a great experience …. I love it.

Vorteile

The automation. I don’t have to lift a finger and my guests receive messages on time.

Nachteile

The fact that I am unable to edit a domain for direct booking and have to delete altogether.

Antwort von Hospitable.com

Thanks for your feedback on messaging and direct, Eno

Beantwortet am 27.6.2024
Casey
  • Branche: Medienproduktion
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 19.9.2024

Everything in one place!

Overall positive experience and essential for multiple bookings.

Vorteile

This is an easy to navigate platform and allows you to manage all your listings in one place, double booking is much less likely which is great.
The customer support is incredibly helpful and kind.

Nachteile

Subscription fees are pricey and there are occasional technical issue that can be disruptive, but that is pretty standard.

Antwort von Hospitable.com

Thank you for your honest review, Casey!

Beantwortet am 23.9.2024
Allen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 20.6.2024

Hospitable : Easy to Use and Affordable!

Vorteile

The price of Hospitable is very attractive.

Nachteile

There’s a bit of a learning curve because there are so many features. Isn’t necessarily a con.

Antwort von Hospitable.com

Thanks Allen!

Beantwortet am 26.6.2024
Kevin
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.2.2023

Best PMS on the market and can't wait for their growth.

I tried about four other property management softwares that had amazing reviews but just didn't cut it for me and my business. Hospitable is by far the best software I've used in my four years in the industry.

Vorteile

It's extremely user friendly and so easy to use but extremely powerful. They have really developed a product that can streamline a ton of the processes in your short term rental business. Other software on the market are over priced and extremely difficult to use.

Nachteile

Website feature is still in development stages at time of this review. Also, I would like to see more integrations. Lastly, I think the metrics/financial reporting feature can be improved. I would like to be able to see more organized data about the health/growth of my properties so I can send a nice branded report to my property owners.

In Betracht gezogene Alternativen

Hostaway, Hostfully Property Management Platform und Lodgify

Warum Hospitable.com gewählt wurde

Other products were super complicated and had horrible customer service.

Zuvor genutzte Software

Hostaway

Gründe für den Wechsel zu Hospitable.com

The ease of use and intuitive design.

Antwort von Hospitable.com

Thank you for growing with us, Kevin!

Beantwortet am 29.8.2023
donna
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.5.2023

my experience

Vorteile

calendar and scheduling, easy to read. !

Nachteile

i don't have any problems with hospitable

Antwort von Hospitable.com

Thanks, Donna!

Beantwortet am 29.8.2023
Rick
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.3.2023

The Best I've Seen

I've tried several PMS vendors and Hospitable has far exceeded my experience with the others. Customer Service is first class and super responsive.

Vorteile

Easy to set up and easy to use. Very intuitive. Clean layout that is visually pleasing.

Nachteile

I would like a few more options and features with the direct booking website.

Antwort von Hospitable.com

Thank you for your review, Rick. We're glad we're exceeding expectations!

Beantwortet am 29.8.2023
Rose
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.2.2023

Best Life Vacation Stays

I can't imagine running my vacation rental business without it.

Vorteile

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Nachteile

Task rules - less intuitive to understand how they operate and when you would use them.

Barry
Barry
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.8.2022

The best software out there with the easiest of setup

The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want.

Vorteile

Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time

Nachteile

The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore

In Betracht gezogene Alternativen

Guesty und Lodgify

Zuvor genutzte Software

Guesty
Colin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.8.2021

I couldn't have scaled from $200,000 to $2 million without Hospitable

Vorteile

When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests.

Hospitable solved all of this and more.

After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team.

Nachteile

I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly.

In Betracht gezogene Alternativen

Hostify und Guesty

Gründe für den Wechsel zu Hospitable.com

Some of the other software takes a percentage of your gross revenue and SmartBnB charges an extremely reasonable flat-rate monthly fee. I've actually converted 3 friends from some of the other software out there after showing them Hospitable.
Shevi
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.4.2020

I absolutely love this company and their software

Great company, great product.
I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money.
But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review.
If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get.

Vorteile

*Very friendly and easy to use. Intuitive, simple and clear.
great features:
*scheduled messages before, after and during stay
*automatic revives.
*cleaver coding - identifies the topic of people's questions and replays with a prepared answer.
* Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc.
*You have the option for automatic replay in multiple languages - based on the guests language.
*full control over how much of the software you want involved in your work.
*Very affordable, and definitely worth my money.
*superb customer service.

Nachteile

I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.

Austin
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.10.2019

Life Changing to say the least!

My wife and I manage 8 different Airbnb's currently. It seemed like we were messaging guests all day every day. We would forget to send check in texts from time to time and it was a mess. I actually started out with a competitor and then I found Smartbnb who was priced significantly better, had a better layout, and was way more user friendly. Smartbnb is saving us hours upon hours of messaging guests. We love the automated reviews. We couldn't be happier and have actually referred 4 of our friends and family members to the platform as well.

Vorteile

The automated messaging is a game changer. I have noticed we have gotten more bookings since starting with smartbnb. I don't know if it is the heartbeats feature or that our response time is improving, but we notice a difference. I love the automated reviews. The coolest part is the bad review feature. I love being able to toggle that on and know with confidence that it is going to leave the review at the last moment. I used to do this on my own and try to time it, so this just makes all the sense in the world. I also LOVE that the billing is only done on the properties that were messaged during that billing cycle. We Airbnb our house that we live in from time to time when we go on vacation. I was a little bummed to be paying monthly for messaging service when we may only Airbnb it 3 times a year. But Smartbnb doesn't charge us unless they send a message! So cool!

Nachteile

I don't like that there are two dashboards. It is frustrating to click on metrics or other features and be toggled to an entirely different page where I have to login again. I would have like to have just stayed on the old platform until the new one was fully ready to roll out.

Antwort von Hospitable.com

Thanks for your comments! We really appreciate the feedback. We find that others also report an increase in bookings, we believe it's due to a combination of the Heartbeats functionality and the very fast response time! We quite like the bad response mode too, we're thinking of even more functionality to make reviews and screening even easier in the future.

I apologize about the issue with the two dashboards, we will be rolling out the new Metrics functionality in the next two weeks, so you will hopefully not have to deal with the double-dashboard issue for much longer! And we know you will love the new Metrics dashboard, it will be a game-changer.

Beantwortet am 22.10.2019
John
John
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.8.2019

Smart BnB saves me hours per week managing vacation rentals!

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing.

Vorteile

- Automated Messaging
SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests.

- Analytics
I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go

- Customer service
There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Nachteile

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

In Betracht gezogene Alternativen

Guesty

Gründe für den Wechsel zu Hospitable.com

Features, price, and customer service.

Antwort von Hospitable.com

Thanks so much for the positive feedback, John! We're delighted that you enjoy Smartbnb -- and much more is yet to come!

Beantwortet am 29.8.2019
Kami
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
3

5
Bewertet am 19.9.2020

Get your life back!

I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time.

Vorteile

Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it.

Nachteile

It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging.

In Betracht gezogene Alternativen

Guesty

Warum Hospitable.com gewählt wurde

There product was to expensive.

Gründe für den Wechsel zu Hospitable.com

Price
Andonis
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.9.2022

Good enough for basic needs of running a hospitality business/es

Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites.

Vorteile

Straight-forward (especially if you're already experienced with other similar products).
It took half hour to have my first property up and running!
Support is good enough (at times it can be better)!

Nachteile

Lack of booking engine integration,
Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!

In Betracht gezogene Alternativen

Kross Booking

Gründe für den Wechsel zu Hospitable.com

It was before I had the chance to fully use and try Kross booking - Hospitable was simpler and quicker to set up!
Tim
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.5.2020

Simplifies short term rental management

The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Vorteile

Automated email system
The calendar showing bookings across both AirBnB & HomeAway platforms
Integrated messaging
An indication at the bottom of the window showing likelihood of winning booking

Nachteile

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

In Betracht gezogene Alternativen

Guesty Lite

Warum Hospitable.com gewählt wurde

I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more.

Gründe für den Wechsel zu Hospitable.com

YourPorter was too slow & clunky iGMS was a combination of features & price
Cristina
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.4.2020

Best Property Management Messaging System

Overall experience: Happy camper here! Simple set up, variety of languages, cost effective, great customer service, teams can access their areas in the system without a problem, you can manage multiple platforms, metrics, CRM and continuous improvement. It can't get any better.

Vorteile

We have been using Smartbnb since they began. We have seen them grow and develop their software always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry.

Nachteile

This is a simple yet effective software and the team keeps on developing new tools all the time. Perhaps a better app for phones could be an improvement, nonetheless, what is offered at the moment works!

Angela
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 21.10.2019

Makes my life so much easier

Overall I love smartbnb. It saves me a lot of time and effort. It makes managing multiple properties a lot less of a headache and I would definitely recommend it.

Vorteile

I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week!

Nachteile

The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program.

Antwort von Hospitable.com

We're delighted that Smartbnb is helping you run your business more easily and effectively!

We also really appreciate your feedback: the mobile app will be ready very, very soon ;) And your recommendation about making manual tasks easier to set up is quite right, we will add this to the feedback pipeline. And of course, we will keep working on fixing bugs and making sure that Smartbnb is the most reliable platform in the short-term rental market :)

Beantwortet am 22.10.2019
Jared
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.4.2020

SmartBnB Is Amazing!

Vorteile

We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients.

Nachteile

Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate.

In Betracht gezogene Alternativen

Guesty Lite, Hostfully Property Management Platform, Guesty und Lodgify
Manos
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.10.2019

Unbelievable software for Short Term Rentals

We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us.

Vorteile

It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Nachteile

Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

In Betracht gezogene Alternativen

Cloudbeds, Smoobu und Guesty

Warum Hospitable.com gewählt wurde

ImtelliIntelligence in automated messaging.

Zuvor genutzte Software

Guesty Lite

Gründe für den Wechsel zu Hospitable.com

Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright!

Antwort von Hospitable.com

Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future!

Beantwortet am 21.11.2019
134 Bewertungen

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