PetLinx

Vorteile

The quality of the software is most impressive and their customer service exceeded my expectations. The product was new to me and I needed a little help in doing the network install. They answered every question I had in a timely fashion and even arranged a screen sharing session to help with the install. I also had one particular item that I wanted on a report that I was customizing which required changes to the software in order to accommodate my needs and I was completely surprised at how fast those changes were done and made available in the next update of the software.

Nachteile

At this point, I really don't have anything negative to say about the product.

Vorteile

Reporting is good, able to keep track of who owes money. Ease of use

Nachteile

Little on the expensive side - along with the subscription each year it comes at a cost. Purchased the network edition but now it won't communicate with the database and don't want to uninstall in case the backup doesn't work.

Vorteile

It seems to have alot of features that we would have liked to explore but the basics were not user friendly

Nachteile

Customer Service was almost impossible to reach due to them being based in New Zealand. It was expensive for what we used it for and it had no customer interface to book online. It was not user friendly and it took up SLOT of payroll to support our reservations.

Vorteile

Easy to use. Really like the reports for accounting purposes.

Nachteile

They have an app that they are working on. Right now I have crashing problems.

Vorteile

Very easy to learn and use. Highly customizable.

Nachteile

Pretty much does everything we need. We did contract (pay) to add some minor features when we first bought this software.

Vorteile

Ease of use, fast navigation. Easy to train staff to use system. No limits to database records

Nachteile

Hard to say. Not a lot!

Vorteile

The easy handling and overview and design

Nachteile

Missing features accountancy part incomplete, editing formulars are troo complicated

Vorteile

The new update in 7 that sends boarding reminders with our cancellation policy attached. This will help cut down on no shows.

Nachteile

A way to input daily reminders for staff that will alert at a certain time

Vorteile

The cost; the fact the system can be configured by the end user; the features.

Nachteile

Reports are tricky to tailor when you are not familiar with report writing/configuration. Some of the payment/invoicing processes don't match our business model.

Vorteile

The flexibility and breadth of services covered in the one application (boarding, grooming, daycare) makes PetLinx ideal for our business operations. These ease of inputting and creating data sets was helpful.

Nachteile

Some of the financial and accounting transactions are not intuitive and it takes some trial and error to get it to work. eg: crediting boarding deposits and then using those to pay for other services.

Vorteile

The software really helps us organize the crazy task of booking dog grooms. We are a busy store and it helps make it easier.

Nachteile

It can be hard to train new staff with this software.

Vorteile

What we like most about this software is that we can set it up the way we like it to be. If there are ever any issues it is very easy to get a hold of people at Petlinx to get help. It is a very straightforward program and it is very easy to learn how to do stuff.

Nachteile

The thing we like least is that we got the second software for our second computer at our shop and the second software is always having issues when we're trying to use it. We haven't tried to get help with fixing it yet because we have stopped using the second computer for now.

Vorteile

The application is easy to follow, somewhat idiot proof, a bit more than we really need and some parts we don't use.

Nachteile

I would prefer to update records immediately, in some cases that's not easy, when I reopen the application there are generally allot of updates to close out.

Vorteile

keeps me on track, easy to use and reaccuring entries is the best thing ever

Nachteile

reaccuring entries, keeping track of clients accounts and payments

Vorteile

Pretty easy to use if you can operate a computer and are Word efficient. I like the day view of boarding. Connection to email when verifying boarding, birthday, vaccinations due etc. The new alert at the beginning could benefit with a boarding day and on the ribbon if possible. There's actually very little I don't like!!!

Nachteile

Help section is not in-depth enough, I feel it just covers the basics. Need more info on cancellations and moving booking and linked payments to new bookings.

Vorteile

The software includes everything that I need for my cattery and once you know how to use it, it is easy to work with. It is good value for money and a well thought out program that has probably more features than I realised that I needed when I first started out.

Nachteile

My IT skills are average so I have needed extra tuition to work some of the features out. The back up support is excellent and Laurence has been very patient with me!

Vorteile

Grooming specific

Nachteile

Can't change the order of customer/pet/grooming information. For example, I don't take vaccination records so a lot of room wasted. Would like to be able to customize that space with things that are important to me.

Vorteile

It is customizable to your needs and the customer service has been very helpful.

Nachteile

Took a little time to get used to. We're still working on how to set up diet sheets like we'd like them.

Vorteile

Ease of adding other modules and the online booking

Nachteile

No internet access to my programs to schedule away from computer

Vorteile

Just learning it, the program is very powerful, I have been using a DOS based program for about 22 years, and it was a great program, but since you cannot buy a powerful 32 bit system anymore, I had to upgrade. I feel this is a user friendly software that will help me save time and money in bookings.

Nachteile

I have a huge database, and I need to input all existing clients, which will be very time consuming. Also, I wanted to keep my numbering system for the clients, once you enter a client, you cannot change the client number, but we will work around it. I haven't used the program enough yet to have most like or least like.

Vorteile

The Customer Support and teaching modules are highly effective.

Nachteile

Trial does not allow you to see what will be offered upon purchasing and POS does not work for Canadian businesses.

Vorteile

easy to follow instructions

Nachteile

I lost some files, customer records.

Vorteile

Ability to invoice, email and sms clients from the package. Stand alone so no problem with data security. Easily backs up to external pen drive. No subscription fees. You own the product. Updates easily integrated. Easily see daily, monthly, yearly bookings.

Nachteile

Just needs a online booking code that can be put into a website(which is coming). I cant fault any of the product as it really does well at running a boarding kennel and our cattery.

Vorteile

Dedicated to looking after pets

Nachteile

A bit cumbersome when booking in at the moment but may get quicker when we get used to it.

Vorteile

I like a lot of things about it. but if i had to choose would either be the range of reports you can read/print or how you can get the outstanding balances to pop up when the software is opened.

and this was my google review: We use PetLinx at Woofington’s at it is great, especially after it’s latest update. [SENSITIVE CONTENT HIDDEN] is amazing and so easy to deal with and always has an answer to any problems we have and fixes it pretty much instantly, can’t recommend this company enough, if you have a kennel, doggy day care or grooming business I definitely recommend getting PetLinx!

Nachteile

We used to have more than one computer connected to PetLinx and when that was happening the software ran quite slow and would freeze regularly but now we have switched back to just the one and no network connection we have had NO problems with PetLinx. so i dont really have something a like least!

Vorteile

I have a new boarding and grooming business and was looking for an easy to use software to keep client and pet records organized, create and modify bookings, send reminders to clients, and allow clients to request reservations. Petlinx has it all!
I started with the built in tutorials which were very easy to follow along with for initial setup and getting to know the modules. Petlinx perfectly strikes the balance between being user friendly and customizable. It's very easy to access and update client information, as well as to customize lists and options. Employee setup is easy to use as well. Petlinx connects to Quickbooks. The online registration for clients to request services is user friendly and very easy for clients.
Customer service/tech support is amazing. Any questions I had were usually answered via email usually within a few hours, and sometimes within minutes. The learning curve was minimal but it does take some time to get it fully set up and practice to become fluent in the program. I'm glad I had time to familiarize myself with it, customize all the data lists and options, create all my custom emails, and test it all before needing it.

Nachteile

Connecting my work email to send email confirmations and reminders to clients was not a tech skill I have done before and I needed quite a bit of help to find the settings in my email to allow Petlinx to connect. Thankfully there is a tutorial on the way!

Vorteile

RELATIVELY easy to use, though hard to train people on it.

Nachteile

It has quirks and reservations will often disappear.
it's very easy to do the wrong day.
it's hard to make corrections when things are entered wrong (payments, etc).
it would be better if there were another way to notate the packages that clients have. the drop down is quirky when people pay in advance and have multiple packages.

Vorteile

The ability to see your day in the calendar and to be able to just drag and drop appointments between groomer and even between days is important. There are reports for just about everything. Easy to use. Very quick tech support.

Nachteile

The retail end is a little lacking - but they are working on improving that as of the time of this review.

Vorteile

Best features are flexibility, value and service. Pet care is very often a small business that is highly individualized. Having a program that can be purchased in sections (boarding, daycare, grooming) and then having a good amount of flexibility within the program to adapt to each business is a good thing. The entire program is a good value and can be purchased outright with just service as an annual investment. The service is outstanding and responsive.

Nachteile

The manual is the weakest. The manual is there as well as "help on this page". However, the help index rarely seems to actually help and most explanations are brief. Sometimes you need the long version!

Vorteile

Easy to keep track of pets and clients, easy to keep notes on pets and clients.

Nachteile

Limited capabilites w/o spending more money to customize, ie reports, changing input fields, etc. New updates take away features that were useful in the past. System is a little pricey, especially for the renewal for multiple computers

Vorteile

Easy to use, clear instructions, easy to transition to, fabulous timely personal support, and not a "static" product - [SENSITIVE CONTENT HIDDEN] and his team continue to improve, build and refine the software to include wants and needs of its users.

Nachteile

I would love more financial type reports without having to upload to my accounting programme.

Vorteile

layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

Nachteile

unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

Vorteile

cost was cheaper then previously used software

Nachteile

certain features for multiple groomers not available

Vorteile

-Updates, this software is updated regulary
-Tech support is really fast and open to suggestions to improve the software
-Really stable
-Simple and fast to use, i can add a new client and reservation in less than 1mn
-Report builder is powerfull
-Full demo version available

Nachteile

-French translation can be better (but useable)
-The main view (calendar) may be more customisable (eg box1,box2 with blue background color, box3,box4 with green background color ..)

Vorteile

The software makes my administration easier, especially for the accounting part. It saves time and money.

Nachteile

I find the forms and documents very difficult to adjust and almost impossible to design yourself. Customized forms are very expensive for small businesses. I try to come by with the available forms, but they are often not optimal for my business.
As I only use the pet hotel part there are frequent updates that are of no use to me and in that case the yearly fee for updates and service is quite expensive for the use I get out of it.

Vorteile

I like the ease of making bookings, adding new clients, and adding their pets.

Nachteile

It would be nice if there was a way to create an invoice or ticket for services or items purchased without having to create a boarding invoice. As it stands now it is difficult or impossible to modify an invoice after completion. We have clients pay at time of drop off. Sometimes after they have paid they may decide they want some of our extras or have forgotten to add something.

Vorteile

Its easy to use, and fits into our business model. Without this software we would be back to a manual card system. The reports and daily lists are really great and help us to run our business smoothly. Integration with our accounts package is a definite plus.

Nachteile

Customising reports especially for cross table information is difficult to do

Vorteile

I like the different modules taylored specifically suit my industry, which is pet grooming. It (the program) is highly customizable and has many reports that also can be modified to suit an indiviual business needs as well as integrate with your financial programs such as quickbooks. Customer service is outstanding.

Nachteile

It is a little difficult or at least for me to modify some of the reports, if not comfortable with computer programs, but there are tutorials and support that is more than willing to walk someone through it.

Vorteile

Easy to use, upgrades fix little things as the program evolves

Nachteile

I would like to be able to delete or move a vendor or vet, for example if they close down or are no longer required into a seperate file so that the lists are showing currently used/needed entries

Vorteile

PetLinx is really easy to use. What I like most about this software is the fast variety of jobs I can do with it. It reschedules the appointment times to my customer's individual needs; I can enter as much information on each dog as I need to. It's truly a GREAT system and makes my admin so much better

Nachteile

I cannot find anything that I don't like about this software.

Vorteile

Features and support is very responsive.

Nachteile

None really its a really good program that I would recommend.

Vorteile

The developer is constantly updating and improving the software. If I have a problem the response is first rate, especially given the time difference, NZ - UK. It meets all my needs in terms of kennel allocation, invoicing and accounts management.

Nachteile

I cannot change the margins when I am printing a hard copy of the calendar. Inconsequential really in the big scheme of things.

Vorteile

The flexibility.

Vorteile

The information available at a glance and ability to customize.

Nachteile

I am not really familiar with HTML code and this program allows to customize forms but I am not able to do that yet, although there is videos available to help..

Vorteile

Designed purely for our type of business, covers all that we need and more.

Nachteile

Syncing computers that are not next to each other.

Vorteile

There really isn't much that I don't like, so I would have to say that I like everything about the software, however I feel the customer support is top notch.

Nachteile

There is still glitches here and there through out the software. Most of them have work arounds, so it's never been a huge issue. One MAJOR thing I would like to see implemented, would be the ease of changing a client's information unknowingly. By using the FIND search option to find clients, if not careful, one can accidently change the client's info instead of completing a search.

Vorteile

Very easy to use! Love the way the screens are set up.

Nachteile

When using the scroll wheel on the mouse in the boarding calendar it scrolls thru the days and not down on the screen thru our runs.

Vorteile

easy to use, reminder e-mails, software is also in Dutch, Petlinx helped me with the set up at the second pc.

Nachteile

Not possible to fill in middle names for the customer.
The reminder e-mails are not sended automaticly.

Vorteile

Ease of use and it's record tracking.

Nachteile

Doesn't automatically allow for price increases from a certain date.