ChargeOver is a cloud-based standalone billing and invoicing solution designed for businesses across all industries. The platform offers functionalities including standard or customized reporting, a self-service customer portal, billing or invoicing set-up options, as well as branding options for billing-related communications.
ChargeOver gives real-time visibility into business metrics such as open balances, lifetime values, churn, recurring revenue and customer averages. Additionally, the platform supports payment processors so customers can choose the one as per their needs.
ChargeOver is PCI compliant and integrates with QuickBooks and Xero accounting solutions. Price is per active customer per month. Users can personalize billing, invoice communications, and configure custom emails based on customers’ actions. The solution is suitable for companies that run a recurring billing or subscription-billing model for the businesses.
ChargeOver offers guidance and training materials in addition to a phone, Skype and email support.
Jehan N. Branche: Outsourcing/Offshoring Mitarbeiteranzahl: 51-200 Mitarbeiter
My experience with ChargeOver and their customer support team has been a very surprising in a great way. I have looked at many billing solutions over the years and none of them did exactly what I needed them to do when it comes to recurring billing. They required their own processors, or charged % of revenue which is ridiculous especially if you are generating significant revenue every month.
What sold me initially was that I could use my own gateway and preferred merchant pricing I had already established. I could also do automated recurring ACH's which was was also huge. The biggest seller and the biggest of all is the integration into Quickbooks desktop which a lot of others I tried but did not integrate correctly and wasted a ton of time reverting back. Finally the price for the service was extremely reasonable as well.
After we signed up there was some initial setup tasks that took about a week to work through but that was because we needed some customization that they took care of extremely fast and had us up and running. Using the desktop Quickbooks there were some minor issues here and there to start out with but over time they got addressed and the product today is much more useful.
What saves us the most amount of time is the automated processing and if cards don't go through the system will generate the emails for you and send links so the client can directly process. When you have 100's of clients this saves a significant amount of time.
Also this week we just switched from Quickbooks desktop to Quickbooks online. I was a little apprehensive about switching but am happy to say it only took us under 4 hours to do the switch and fix any minor sync issues. I was expecting a week or two but half a day was it.
The last thing I will say is the response time for any issues and follow up of the team there has been amazing. They are very reachable and get done what you need when you need it.
4) Responsiveness of Customer Support
5) Ease of Use
6) Amazing ROI
7) Integration to QB, QBOnline and Xero
1) Initial setup takes a few days if you need customizations
2) Advanced reporting is not there yet but heard in the works
3) If using the desktop version sometimes the sync doesn't work due to QB desktop locking the records so need to be careful to close and restart QB (Could just have been our workstation too). Now that we are on QB Online there is no issue
Jehan N. Branche: Outsourcing/Offshoring Mitarbeiteranzahl: 201-500 Mitarbeiter
We have been using ChargeOver for the past 3 years and the product gets better and better every month! Keith and Ryan are an absolute delight to work with and even with their rapid growth they have kept customer service a major priority. When billing clients there are a lot of things that can go wrong so having the trust that any issues that arise will be handled promptly puts them way above their competition from my perspective. Also, their product integrates into our recurring billing for Quickbooks Online extremely well. Was a super simple transition when we went from the desktop version to online which I was very surprised about. Now it works even better.
Ease of use, price, and customer service
It can be a bit tricky to teach new users at first because of all the features but once they get it then it is pretty straight forward
Michael S. Branche: Geschäftsbedarf & -einrichtung Mitarbeiteranzahl: 2-10 Mitarbeiter
Ease of use
Great customer service
I have nothing bad to say about this. Great product.
Jake J. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 13-50 Mitarbeiter
Chargeover has worked great for us. We are a SAAS and using it for our AR. We are able to create both nonrecurring and recurring subscriptions and services and save them as templates. Love the services and for the money we get a lot.
Easy to use! Able to create recurring and nonrecurring billing which works great for our business model.
We found creating a connection to the API a bit more difficult than we anticipated.
Customer service is great and extremely responsive. My advice is to speak to them and ask how they can help your business. We have found the staff is willing to help where larger companies would simply not care about the small and medium sized businesses.
Andrew L. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 51-200 Mitarbeiter
It hadn't occurred to me how much time we were spending trying to chase down clients who had declined payments until we tried ChargeOver. The automated emails letting my customers know that their payment had failed and the ability for them to pay the bill without any interaction from myself or my team is priceless. Customer support representative went above and beyond helping us initially get set up and they haven't let me down. After 2 years of being a client I can honestly say A. It pays for itself and B. It is a lot more efficient and official looking than manual gateway receipts.
The automation and branded receipts.
Turning off a customer isn't the easiest thing, but it is minuscule.
I've been happy for two years and it has paid for itself multiple times over.