Yext – Bewertungsseite 2

Vorteile

Keeps all of your local citation sites all in order with correct information

Nachteile

If you stop paying for the service, the listings all go away

Vorteile

I love that all our Social Media accounts can be taken care of in one program. I don't have to go to each account to see reviews, stats, and reply to my customers.

Nachteile

Honestly, and this may be a little petty, but the program is simply boring. It could use a little more color and life.

Vorteile

I went through the Yext Certified Partner training and test, and found them very informative and beneficial. The team took the time to schedule one-on-one calls for training, and quickly responded to any questions I had. The customer service is wonderful and reason enough to use Yext.

Nachteile

I wish it were more all-inclusive. Or at least have just a few packages. It felt like any time I asked if I could do 'X' or 'Y' the response was to buy an add on product.

Vorteile

This is a one-stop dashboard to ensure that your company's information is accurate and consistent across 140 informational websites. This can be important to search engines and your company's position on the web. Additionally, if you have multiple business branches, this is almost a must to ensure that each location is coming over as accurate on the web.

Nachteile

Mostly you are left to your own to manage and navigate the program. It could be a bit more challenging for users that are not privy to the importance of internet SEO.

Vorteile

I run google pages/online listings for close to 200 clinics across the United States and Yext makes managing minor changes very easy. We've also seen great results in how are listings are doing from an SEO standpoint.

Nachteile

The analytic reporting was slightly delayed at first but they fixed that!

Vorteile

Yext has made it extremely easy for our franchise owners to update their business information on a single platform. This not only allows the correct information to appear on various sites, it also allows our franchise owners to update their information as needed. It's very simple and efficient.

Nachteile

The interface, I believe, could be easier on the eyes. However, I do enjoy the system as is.

Vorteile

Great customer service, great and easy to use software that quickly and effectively gets client information published on the web.

Nachteile

Is not consistent and you are held hostage to paying the monthly fee. Once you stop paying all the work you have put into making sure all client information is published is gone.

Vorteile

I liked how easy it was to implement. Our team manages the online listings for over 300 small businesses.

Nachteile

I wish it worked with more directories.

Vorteile

Super easy to use. Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

Nachteile

The interface can feel clunky in certain areas, though not as much in others.

Vorteile

This software has a clean UI that let's the user know the status of every listing for every location.

Nachteile

Yext is priced signifantly higher than other tools in a similar space. However, we are happy with the value for the pricing structure.

Vorteile

This is an essential tool we use for the majority of our clients. Great for keeping business information consistent across the myriad of online listings.

Nachteile

No real cons to speak of beyond a couple of technical errors, which were quickly resolved by Yext support.

Vorteile

It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said.

Nachteile

Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up.

There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none.

Vorteile

I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place.

Nachteile

The analytics when sent to clients is in a pdf format unless they are a user. In this format it is hard to read and understand what all these analytics are pulling in each category.

Vorteile

The title says it all- Yext seemingly has a monopoly on local listings, making it mandatory for local SEO efforts. That said, it is quite effective at what it does.

Nachteile

The pricing is a little prohibitive and we'd like to see some discounted options for bundle purchases. Otherwise it's fine.

Vorteile

When you work for a company that has hundreds and hundreds of clients, it's difficult to manage dozens of directory listing. Yext makes it a lot easier to do so. Whether they're minor updates or changes that need to be made.

Nachteile

Sometimes certain features disconnect if it's integrated into your own platforms.

Vorteile

Ease of updating data on a single platform that pushes out to numerous listings in one update.

Nachteile

We have encountered some bugs in the system that needed to be addressed. This slowed the process of getting some items completed as quickly as we would of liked. The Yext support team has been helpful in resolving the issues.

Vorteile

Easy to use and learn. We are able to add, update and delete data for all of our local listings very easily. Additionally, the reporting and analytics are great.

Nachteile

The only negative has been that some of the additional packages are pricey in consideration of what we are already paying. The base listings and analytics packages are worth the money - scaling additional packages sometimes seems expensive.

Vorteile

The network and easy to use system helps me allow clients to be found locally instead of having to register with 70+ sites.

Nachteile

I would like an easier to export a set of analytics with all the key metrics to be easily shown. I can see much more on the back end but lose the interactivity when I export to PDF.

Vorteile

Lists your business on hundreds of sites instantaneously and ensures the information is accurate across all these different sites. Yext is a great tool to help people find your business online.

Nachteile

Responding to reviews on listings that were created by Text can be confusing, but other than that, there's not many bad things I can say about this software.

Vorteile

The Yext tool allowed us to efficiently provide directory/profile/listing services to our clients, without having to manually submit each individually. It saves us time and provides a better service.

Nachteile

Sometimes the features marketed don't align with expectations/results.

Vorteile

The idea behind Yext is solid. It's goal is to help companies manage their listings across search engines and online directories

Nachteile

1. Expensive
2. For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.
3. I don't believe their service can really provide a SEO boost. There are too many factors to consider for SEO these days and using Yext for SEO

Vorteile

The ease of use to manage, monitor and report on multiple listings at once. Yext is great, especially if your company has multiple locations.

Nachteile

Doesn't have EVERY company listing integrated YET, and the analytics need to evolve a bit more. I wish the Yext analytics were integrated with Google Analytics.

Vorteile

- Easy to add locations
- Excellent interface usability and aesthetics
- Great Customer Service

Nachteile

- Sometimes the verification process can be difficult.

Vorteile

We love Yext so much, it has helped us take our client's online presence to a new level.

Nachteile

wished they had more training for their Partners.

Vorteile

It's direct API connections into the various publishers ensure that our client's updates get published within seconds.

Nachteile

It's expensive and for service based organizations they don't provide any support when verifying with Google.

Vorteile

I love using Yext analytics and sending them to my customers. I find that all of their analytics are not data that are found on a lot of other websites. My customers always appreciate the analytics reports I send them.

Nachteile

I have had zero issues with Yext. You have to make sure you are set up correctly for them to collect the data, but that is user error and not their fault.

Vorteile

It's nice to have everything on one dashboard and be able to make changes at once, but you pay a really high premium to get that.

Nachteile

If you don't keep paying the monthly, then you lose access to all our citations. This is ridiculous.

Vorteile

Good integration with directory listings, but only a few of them are really important for your business.

Nachteile

They will show you a demo before start using the software, but they won't give you a trial period, and they will force you to sign a contract for one year without any cancellation policy.

Vorteile

Ease of use, customer support and it works!

Nachteile

Not a thing. Yext delivers exactly what it says it does. I will continue to invest in this excellent software.

Vorteile

I like the fact that it gives you access to websites that you may have never heard of for your business listings.

Nachteile

I do not like the cost for what they offer. And I don't like that the software is so integrated with other sites that they try to force you to use Yext.

Vorteile

Always a great experience working with the support staff as well as the account manager. Our requests and questions all get answered in a timely manner and new products and services are being shared with us.

Nachteile

Same day edits are sometimes slow. If we request an edit sometimes it takes 24-48 hrs to get a response when sometimes we are looking for an immediate response. The account manager sometimes fills the gap. Most questions we have to go through the support email rather than talking with our account manager.

Vorteile

Yext is incredibly simple to use. Literally just add your locations and manage the basic NAP information directly from one platform. Nice to be able to suppress outdated and incorrect info. It's kind of like the mafia - while you may not want to pay for a service like this, the alternative is having bad info impact your business. So just do it.

Nachteile

Yext seems to be getting a bit big for it's britches - I respect the listings aspects, but they're branching too deep into analytics. Like they're having an identity crisis (great at listings, but wanting to be a Google Analytics, etc.) Recommend they stick to what they do well!

Vorteile

Very easy to use, allows maximum efficiency to keep business information accurate and up-to-date, facilitating even the most minute of business changes(seasonal hours, menus, unexpected closures, etc.) across all major(and minor!) listings.

Nachteile

Review notifications are not instant--within 24 hours, but not instant. Though the menu widget is impressive--for business with service/food menus that are established in a different format(pdf., etc.) it would be nice to simply upload our existing files, rather than have to build it in the menu widget.

Vorteile

The tool is easy to use and the have a large staff.

Nachteile

They claim your listings quickly, but you don't own them. When you cancel, they take down all of your listings. There are tools out there that cost less and deliver better results.

Vorteile

We recently signed our client up for several of the Yext products for restaurants. Having the ability to add menus and have then pushed out to several platforms has been great. It is also nice being able to update Google Local Listing as well as other platforms for hours. Having the ability to send a message to social platforms when the client had to close due to frozen pipes within a few minutes was a great feature.

Nachteile

I think it is sometimes hard to navigate. When I signed on they offered one-on-one training but have since discontinued it. Some of the features I wanted are for Enterprise level only. I think the analytics are hard to set up without the one-on-one training.

Vorteile

The software as a service product ensures that my business's listings are both correct and identical across all of my listings. When my business underwent a re-branding effort about a year ago, we were able to update our listings with our new branding. This is a MUST-HAVE for all businesses with a physical location.

Nachteile

Honestly, I have zero complaints. Obviously I have ideas for additional features, but the software does exactly what it's supposed to do.

Vorteile

Easy to use, but it does not lots of marketing functions.

Nachteile

Not yet help in mobile marketing that target to a group of client only

Vorteile

I liked our sales person during the sale process because he knew how to talk up what they did really well.

Nachteile

It's clunky. It doesn't do what they say it does. Support is pretty much impossible. Our account has never done all they said it would - it wasn't even functioning for the first 45 days - no service credit for that. Then if you don't pay right when they want, they shut down usage and keep the clock ticking.

Vorteile

I love the ease of inputting in new clients and the amazing customer support. All issues are addressed within 24 hours and we have not struggled with any major issues.

Nachteile

We have not had any cons with Yext so far!

Vorteile

We are able to respond to reviews, but I could have just done this through Google

Nachteile

The customer support is horrible after implementation. It takes almost a month for Yext to respond to questions and they do not allow you to talk to a real person unless you pay an additional 20%.

Vorteile

I like the ease of use, customer support, and also the reporting where I can show them phone calls clicks and how many people clicked "get directions" on their Google map listing.

Nachteile

Not 100% Sure how it helps Google Map Listing Rankings. I would like a before and after update along the way.

Vorteile

We used the white label version to offer as a service for our clients. Overall the platform is great and top-notch.

Nachteile

After doing some research there are many other platforms that offer more for less. Not to mention that as a white label client Yext was competing against me for retail business.

Vorteile

I liked how it has analytics across multiple social media platforms.

Nachteile

I wish it had more visibility into the 'who'.

Vorteile

It's an extremely powerful tool for localized SEO if you know how to use it properly. So many clients have extremely messy and disjointed digital footprints.

Nachteile

Can't really say a whole lot of bad things about it. It is a tool that saves us time and money every day!

Vorteile

It's so easy to use and addresses all online areas that matter most to our online presence. Between Knowledge Base and Yext Help, users can pretty much find solutions to their how-to questions.

Nachteile

It can be a little intimidating at first but those more you delve into the many options, the more familiar it becomes. Like most things that are new.

Vorteile

Yext powers our location reviews and helped us replace our previous provider's tool.

Nachteile

The admin tool backend has a learning curve that could be more intuitive.

Vorteile

I like that it updates all in one area.

Nachteile

A little pricey. I still like the program but it is a little on the expensive side.

Vorteile

Like that the Dashboard is easy to use when updating a clients information and cleaning up the irrelevant data.

Nachteile

I wish the site was updated to be more mobile friendly in order to update on the go if need be- but the desktop versions i great

Vorteile

There isn't a lot of fluff in their software, just what you need / want. Very easy to navigate and Yext does a good job of loading all of your data in for you, so there isn't much to do on the initial load. Changes are quick to make, and there is an apps section that allows you to add on to any of your existing listings.

Nachteile

Plain design of the website, nothing much to catch the eye. Doesn't tell you if you have listings in conflict with other business listings of the same address.