Über Yext

Yext Reviews ist eine cloudbasierte Reputationsmanagementlösung, mit der Unternehmen durch die Überwachung und Reaktion auf Kundenfeedback positive Kundenerfahrungen verwalten können. Zu den wichtigsten Funktionen gehören Social-Media-Metriken, Stimmungsanalysen, Bewertungsanfragen und Reaktionsmanagement. Die Publishing-Widgets von Yext Reviews wurden für Unternehmen jeder Größe entwickelt und ermöglichen Nutzern, organisches Feedback von Kunden zu generieren, um diese auf Websites und lokalen Seiten zu teilen. Die Lösung ermöglicht es Unternehmen, Sternbewertungen auf der organischen Ergebnisseite von Suchmaschinen anzuzeigen und das Kundenengagement zu verbessern. Darüber hinaus verfügt die Lösung über Markenkontrolltools, mit denen Franchisenehmende, Beratungs- und Agententeams oder lokale Führungskräfte Geschäftsprozesse verwalten und Antworten basierend auf einem kontrollierten Nutzerzugriff überprüfen können. Yext Reviews bietet Module, mit denen Unternehmen Berichte über die Website-Leistung erstellen und Erkenntnisse herunterladen können, um sie mit mehreren Teams zu teilen. Das Produkt ist im Rahmen eines monatlichen Abonnements erhältlich, und der Support wird per Telefon, E-Mail, über Dokumentationen und sonstige Online-Maßnahmen bereitgestellt.
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Yext Software - 1 - Vorschau
Yext Software - 2 - Vorschau
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Yext Preis

Yext bietet keine Gratisversion, aber eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu Yext durchsuchen

112 von 112 Bewertungen
Sortieren nach:
Bill
Bill
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.8.2023

Highly Recommended

I've been using Yext for my clients since 2015. I currently have 37 client locations currently under my management with Yext and all of those clients are very happy with Yext results.

Vorteile

The robust content management is outstanding. It allows me to help my clients ensure their listings stand out from the run of the mill.,

Nachteile

Pricing for the Ultimate plan strikes me as excessive. I have my clients on the Professional pan.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 29.5.2024

It has good quality of data centralization and friendly platform.

I emphasize that it has good application management but I think that its SEO system is archaic, it does not generate immediate reports and sometimes they take a while to arrive at the email.

Vorteile

Yext centralizes information management, making it simple to update and maintain data across multiple platforms, resulting in increased visibility, significantly improving visibility in local and online searches, which is crucial for any business's digital presence. , this allows us to test pilot software that many times do not go on the market but are necessary experiments within the development group.

Nachteile

We recognize that if we were not engineers, the integration of the IYext software would be extremely complicated with internal Google systems and may require a significant effort, especially if there are legacy systems involved, in this case there are too many.

ALLAN
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
1

2
Bewertet am 20.7.2021

No SEO benefit

I purchased Yext for local SEO. After two years I determined that Yext did not help rankings in Google for any type of search.

Vorteile

Yext does update its network of web directories quickly. But, you don't want to use Yext to manage important directories like Google, Apple, Bing, Facebook, Foursquare, and Yelp because these popular websites should be managed directly. Yext can be used to update low-value web directories like YP, 123local, Citysearch, CitySpark, CitySquares, and dozens of other little-known and used directories.

Nachteile

Yext does not help SEO, specifically ranking in Google. I've tested Yext extensively over 2 separate trials with each trial lasting two years. On tests with lawyers and local home services businesses that I used Yext did not show any noticeable improvement in ranking in Google.

Antwort von Yext

Hi Allan, thank you for your business and for sharing your feedback. We'd appreciate an opportunity to connect with you directly and review your account. We want to ensure your account is optimized and you're getting the most out of Yext! Please reach out to us at https://help.yext.com/hc/en-us/requests/new. We look forward to speaking with you.

Beantwortet am 16.8.2021
Russ
Russ
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.5.2019

588% Increase in Listings Reach

With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

Vorteile

Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Nachteile

There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Antwort von Yext

Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

Beantwortet am 29.5.2019
Jamie
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 16.11.2022

Does a lot good but more for beginners

Their customer support is great. They have positives. Just not the best for someone like me. I used them because my client had them already and was nice to learn because a lot of people like them. I just feel like they could do more to be top tier in their niche.

Vorteile

I can see how this software is useful for people who are beginners in local SEO or business owners who want to streamline the process.

Nachteile

It isn't very in depth. Bright local is better in every way outside of maybe keyword research which i use neither for.

Giovanni
Giovanni
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.7.2019

My Go-To Local Business Listing Software

Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Vorteile

We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Nachteile

The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Antwort von Yext

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

Beantwortet am 24.7.2019
Ian
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.7.2019

Effective and Easy to Use

Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Vorteile

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Nachteile

Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Antwort von Yext

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

Beantwortet am 24.7.2019
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 5.12.2019

A Powerful (Albeit Expensive) Option for Listings Management

Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

Vorteile

Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Nachteile

Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Antwort von Yext

Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.

Beantwortet am 13.12.2019
Nikhil
Nikhil
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 10.12.2019

Never go with Yext

Listings created were taken away once I stopped paying and my subscription termed with them.

Vorteile

They're pioneers at what they do by bringing local marketing available to business consumers. However, they became an 800-pound gorilla along the way.

Nachteile

Very money minded
- Only focused on sales.
- No satisfactory customer support.

In Betracht gezogene Alternativen

Uberall

Warum Yext gewählt wurde

Listing automation.

Gründe für den Wechsel zu Yext

They were pioneers, so i thought they'd be good at what they'd be delivering, I was wrong.
Joe
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 4.4.2024

Very Helpful!

Vorteile

Dealing with business listing directories can be a major headache. Yext does most of the work for you. Big time saver!

Nachteile

It doesn't always connect to listings in a timely manner.

Paige
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 22.1.2024

Robust & fairly easy to use

Vorteile

Yext is a very robust platform and there is a lot you can do with it.

Nachteile

We switched to another platform after using Yext for several years. Some other platforms seem easier to navigate and are better suited for us.

Adam
Adam
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2017

Manages our client's listings and notifies us of reviews.

Yext manages our listings for all of our clients. It also monitors for any reviews and sends an email notification when our clients get one.

Vorteile

The system is very easy to use and automates a very labor intensive process. Yext is a significant portion of our local SEO and citation building/management strategy.

The system is as easy as can be. You fill in the blanks, upload the pictures, connect the accounts, and hit submit. It is that easy.

Yext will also monitor for duplicate listings. It would provide a side by side view of the listing it created and the potential duplicate. That way you can decide what to do with it. And if you want the listing suppressed, you ask Yext to do so.

Nachteile

Cost is the biggest factor. It is honestly perfectly priced. Because if it was any higher in cost, I wouldn't get it. But it is just cheap enough for us to keep it. I just don't feel like it is a 'great' value.

There are a number of features we just don't use. Like the analytics. But that might just be because we are an agency and pay to have higher quality analytics than what comes with Yext.

One big gripe is the integration with Google My Business. We were using Yext before they added that functionality. The problem was that Yext overrode the business categories and caused some local maps issues. Once we figured out that you can override that function, we got it taken care of. But it took us awhile to figure that out. So the con here is that you have to know about that override feature or you can screw up your listings.

Antwort von Yext

Thank you for writing a review. We appreciate your feedback and will convey it to our team!

Beantwortet am 22.9.2017
Rich
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
1

3
Bewertet am 19.5.2020

Auto renewal and customer service

Poor customer service, especially during the Covid period.

Vorteile

Listing management was very good. Review monitoring also very good. However, their customer service is poor.

Nachteile

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Antwort von Yext

Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected].

Beantwortet am 29.5.2020
Verifizierter Rezensent
  • Branche: Molkerei
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.4.2021

Yext is the Busy Marketer's Solution to Updated Directory Listings

Yext has saved me time and added so much value to my business. It is incredibly easy for me to quickly update my store hours, add holiday information, or open/close a location. The customer service team is proactive in suggesting ways to make my listings work harder for me.

Vorteile

Let me be real-no one likes updating directory listings. It's a thankless, tedious job. BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves. Directory Listings is never a marketer's highest priority but it's an important aspect of customer engagement, Yext has made it easy for me to do that with the tools provided in the software.

Nachteile

We recently added their review response package to our agreement, I wish there was a way to bulk approve suggestions made by Google.

Antwort von Yext

Thank you for the wonderful review! We've been the industry leader in Listings for quite a while, and it's great to hear that we're still on top of our game with feedback like this. If you have any more feedback, you can always reach out to your CSM or reach out to Support at [email protected] if you need help in the platform. Thanks again!

Beantwortet am 8.4.2021
Michal
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2017

Easy way for a small business to ensure business listing sites have consistent information

Ensure correct and consistent listings across all the myriad business listing sites at one time and on one site.

Vorteile

EASY!!!: I have used Yext for 3 years for our small law office to make sure we have good, consistent listings across all the proliferation of business listing sites. If you have a web presence for your business, you likely know how important it is to have your business name, address, and phone number appear the same on all these sites to ensure Google correctly recognizes the business. But if your business is more than a few years old, it likely has many variations on all the listing sites. Going to each individual site and claiming the business, correcting the info, and completing the listing would be a full-time job. Yext gives business owners an easy, one-stop spot to fix many listings at once.
Features: Correct business info, tell what the business sells or does, add specials, add photos, manage social media, manage reviews, for many business listing sites, all in one place.

Nachteile

Social media management: I don't particularly like or use the social media management features. I find them too rudimentary for what we need.
Yext is a bit pricey.

Antwort von Yext

Thank you for leaving a review! We are so glad to hear about your experience with Yext. We will pass on your feedback to our team.

Beantwortet am 22.9.2017
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.9.2019

Listings aren't permanent :(

Overall, Yext is great with an active subscription. Once cancelled, basically starting from ground zero w/ the previous directories.

Vorteile

I love how many directories are associated w/ Yext. When the subscription is live, this boosts SEO tremendously.

Nachteile

I do not like the fact that once you cancel Yext, all of the previous directory listings . I get it, but I just don't like it.

Antwort von Yext

Thank you for leaving your review. We appreciate your feedback. To clarify, once a business cancels with Yext, Yext no longer sends the brand data to the sites in our network. Afterwards, this business information becomes subject to the normal data compilation process of each publisher, which may result in the data and content changing over time.

Beantwortet am 20.9.2019
Anne
Anne
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.5.2019

Great way to distribute information to multiple sources

Vorteile

Using the Yext API, we were able to connect our website CMS - which controls our hours - with Yext. Thus each time our hours are updated, all search engines and social media sites are updated simultaneously. Real timesaver and ensures accuracy!

Nachteile

It would be great if we could add the update of Twitter cover photos as well.

Antwort von Yext

Thank you for leaving your review, Anne. So happy to hear that our products have helped your business save time. We will pass along your feedback on adding Twitter cover photos to our product team. Thank you again!

Beantwortet am 13.5.2019
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 24.4.2019

Good Software

My overall experience with Yext has been really good. The account managers are very helpful and Yext support always gets back to me quickly with issues and questions.

Vorteile

I like the ease to set up accounts as well as the feature to suppress duplicate listings and keep track of featured messages.

Nachteile

Not too happy with the basic reporting system.

Antwort von Yext

Thank you for your review. We will pass your feedback on the reporting to our team. If you have any additional feedback, we'd welcome the opportunity to speak with you. Please contact us directly at [email protected].

Beantwortet am 13.5.2019
Anthony
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 16.4.2019

Yext for Listings

Vorteile

Keeps all of your local citation sites all in order with correct information

Nachteile

If you stop paying for the service, the listings all go away

Antwort von Yext

Thanks so much for leaving your review, Anthony. We appreciate your insight and are so happy to see that you're satisfied with our services. To clarify, when cancelling your Yext subscription, Yext no longer sends your data to the sites in our network. Afterwards, your information becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Beantwortet am 17.4.2019
Nicole
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2019

Valuable Location Management Tool

I've had a great overall experience with yext. When I have questions my rep answers in a timely manner.

Vorteile

I run google pages/online listings for close to 200 clinics across the United States and Yext makes managing minor changes very easy. We've also seen great results in how are listings are doing from an SEO standpoint.

Nachteile

The analytic reporting was slightly delayed at first but they fixed that!

Antwort von Yext

Thank you for your review, Nicole. We love to hear that you're seeing results and that your rep has been a great partner. If you have any additional feedback to share, you can reach out to [email protected].

Beantwortet am 8.5.2019
Meghan
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2019

Great Local SEO SAAS

Vorteile

This software has a clean UI that let's the user know the status of every listing for every location.

Nachteile

Yext is priced signifantly higher than other tools in a similar space. However, we are happy with the value for the pricing structure.

Antwort von Yext

Thank you for the review, Meghan. We appreciate your kind words and happy to have B2 Interactive on board as a client!

Beantwortet am 13.5.2019
Katy
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.10.2019

Everything in one place!

I love it! They are always there to help and the software is easy to navigate.

Vorteile

I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place.

Nachteile

The analytics when sent to clients is in a pdf format unless they are a user. In this format it is hard to read and understand what all these analytics are pulling in each category.

Antwort von Yext

Thank you for your feedback, Katy! We're glad to hear about the positive experience :)

Beantwortet am 6.12.2019
Samuel
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 14.8.2018

Perfect for Marketing Companies

Vorteile

When you work for a company that has hundreds and hundreds of clients, it's difficult to manage dozens of directory listing. Yext makes it a lot easier to do so. Whether they're minor updates or changes that need to be made.

Nachteile

Sometimes certain features disconnect if it's integrated into your own platforms.

Andy
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.8.2019

Local SEO Experts - This Is For You!

Vorteile

- In the industry, there are TWO tools that matter and Yext is one of them!
- A powerful tool that provides updated information on a business and their local listing, making it easy to manage a company's local listings/reputation.
- Saves a WEALTH of time that is only spent on entering hours of operation, address information, etc:.
- Ability to add structured data to your website.
- Yext has the ability to track any inconsistencies or duplications on the internet regarding a company's NAP.

Nachteile

- Support may take time.
- Social posting is limited to Google - this tool lacks in the social media management department.
- Can be expensive for small businesses - but it's worth the investment if you can afford it.

Antwort von Yext

Thank you so much for your kind words and feedback, Andy!

Beantwortet am 5.8.2019
Jonathan
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.4.2019

If You Want It, Take it!

Overall it has been a great experience! I like that Yext takes our feedback and implements it into their on going development.

Vorteile

Ease of use. The ability to update all connected directories at the same time.

Nachteile

The inability to send review requests that populate on Google, Yelp and Facebook.

Antwort von Yext

Thank you for leaving your valuable feedback, Jonathan. We're glad to hear that you've had a great experience with our products and services. We appreciate the feedback around our reviews product and will share that with our product team.

Beantwortet am 23.4.2019
Courtney
  • Branche: Essen & Trinken
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 25.8.2021

Knowledge Base simplifies listings

Yext solves the problem of having updated accurate information about our stores in front of guests no matter where they are looking on the internet.

Vorteile

Having a single "source of truth" knowledge base that is pushed to many sites and search engines along with hosted store pages with schema markup have increased search engine results and organic traffic. The API has allowed multiple integrations, making this a good hub for all our store data.

Nachteile

The social posting tools aren't completely robust--can't boost posts through the platform or have videos natively play. It also takes a long time for them to complete design change requests on pages--you have to design everything and then have them try to copy it.

Antwort von Yext

Thank you so much, Courtney! Between Listings, Pages, and leveraging the API, it really sounds like you're a Yextpert! Your feedback is important to us, so you can always reach out to your support team if you have questions or want to discuss the product. Thanks again for the review!

Beantwortet am 3.9.2021
Jacob
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 17.1.2023

A leader in listings management

It was a good experience. They do what they do well and it does work for businesses. My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices. I would recommend to using them for Listings management.

Vorteile

The ability to get information across directories. Yext seems to reach more directories than other companies in this industry.

Nachteile

Prices are not consistent. I worked for an agency that used them and then moved on to do marketing for a business and the prices offered were not the same they offer to agencies. Also, the rep gave me multiple prices over our talks as if it was negotiable.

Antwort von Yext

Thank you for your review, Jacob! As the leader in Listings, we appreciate hearing your feedback. The Yext platform has grown immensely over the last few years and so have our offerings. If there is anything we can clarify in that regard, please reach out to your Client Success Manager. We want to ensure you're getting the most out of our services. Thanks again for your review.

Beantwortet am 19.1.2023
David
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 2.12.2022

Poor Experience All Around - Please Avoid

When finally attempting to use the software it was unbelievably difficult, not applicable to our needs, and frustratingly unusable. Our first call with support was a joke. The support representative said, to "perform some functions" we had to go up to the URL and remove some text. I couldn't believe my ears. We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts. This was a deal breaker. And, if we're able to get admin access there was a very specific process to connect with Yext, including "emailing their support team" before it could happen. We are currently using (2) competitors to Yext and this step is not required. In an attempt to fix the situation, Yext set up 2 meetings with us, which they canceled both at the last second. I have documentation and witnesses for all of this. I wanted to resolve the situation directly with Yext but their support after the sale has been a painful and poor experience. I am here to hopefully help anyone else to avoid this nightmare. I did an evaluation of 8 competitors in the space, and am frustrated that I got chose the wrong platform; as they will not refund our money. We have not used the platform at all, and are such a small business this hurts.

Vorteile

I was very excited at first. The sales process was very smooth and the demo they showed was impressive. I also really like the Hitchhiker's idea for education and support. I was very excited, they have an impressive sales team, but unfortunately, that was the end of it.

Nachteile

-- Onboarding was all over the place. How we had to use the software was laughable. -- Interface (UX/UI) was anything but intuitive. -- Queries were extremely difficult to run without memorizing multiple steps and impossible to train staff on. -- Integration with GBP didn't exist, definitely not a Google Partner.

Don
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 7.1.2022

Customer Service Is Horrible

Overall, for the money and the net result, YEXT is not worth investing in.

Vorteile

I don't really have any pros about this software.

Nachteile

I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.

In Betracht gezogene Alternativen

Birdeye

Gründe für den Wechsel zu Yext

Thought they could help.

Antwort von Yext

Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!

Beantwortet am 11.2.2022
Madeleine
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 8.5.2019

Great for Agencies who Create and Manage Citations

Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful.

Vorteile

What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time.

I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes.

Nachteile

I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done.

It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext.

One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages.

Antwort von Yext

Thank you for leaving your review, Madeleine. We appreciate the feedback and will share it with our team.

Beantwortet am 13.5.2019
Kevin
Kevin
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 24.11.2018

Super Simple to use but you can find better options out there

Overall, I was disappointed to say the least. They did NOT deliver what they promised. In fact, there were things the sales rep flat out lied about.

Vorteile

For someone brand new to citations & business listings, this is a great program...As long as you keep paying for it.

Nachteile

They claim to keep all of your information current and up to date across your website, social media channels, & 100's of business directories while also suppressing and getting rid of duplicate listings & inaccurate listing information, and they do (kind of).

First off, it takes their "Knowledge Manager" an abnormally long time to update all of your owned channels (website, social pages, etc...) & only does so in chunks arbitrarily. This makes it tough for search engines to know what info to show as valid in search.

Secondly, they claim that they eliminate duplicate content. This is a flat-out mistruth. They do not eliminate it, they mask it or hide it behind a 302 redirect tag which will work fine for as long as you keep paying your subscription. However, the moment you decide to terminate your contract with Yext they remove those 302 redirect tags and all that "eliminated" duplicate listings content surfaces and plays havoc on your search engine rankings

Antwort von Yext

We strive serve you with the highest quality products. Thank you for the positive things you shared about Yext. I also apologize for the confusion on the how our product works.

When you update your digital knowledge in the Yext Knowledge Manager we supply it to publishers immediately through direct API connections. Most will update in real time. When it doesn't, they determine the speed that it updates but it is available to them the moment you submit them.

Our duplicate suppression tool suppresses inaccurate listing data by deactivating the duplicate listings. We do not claim to eliminate them. You can learn more here: https://www.yext.com/resources/yext-knowledge-center/duplicate-suppression/

When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the Yext Knowledge Network. Afterwards, your info becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Beantwortet am 3.12.2018
Roger
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 31.7.2020

Great Starter Platform

I've used Yext for over a decade with both for-profit and nonprofit businesses. I think of it as the great teacher and a perfect first step for small businesses.

Vorteile

The thing I like most about Yext is the hands-on nature of the platform. Using Yext really helps you know and understand your own brand and business. I love the instantaneous nature of listings updates across a large number of publishers. Lastly, I am a huge fan of Yext's update scheduling feature.

A key hassle-remover for me that Yext takes care of is listings update to Foursquare. As Foursquare for Business becomes harder and harder to use due to bugs and lack of UX updates (seemingly no updates for more than 5 years now), I've come to depend on the above-mentioned instantaneous nature of Yext listing updates on Foursquare. I often can't use Foursquare directly because of their bugs, so Yext fills a very specific vacuum there.

Nachteile

As far as listings go, the think I like least about Yext is that it's not intuitive enough to understand which publishers they work with don't support a particular industry. The platform is old enough to have that baked into it and automatically eliminate those publishers from the mix.

Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of data analytics besides grab readily available information from Google. Aside from having Google data inside the Yext platform, that's not much of a feature.

As far as reputation management is concerned, Yext doesn't play well with the way our company uses Yelp, and as a restaurant chain, that's not really helpful.

CHARLES
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 22.2.2019

Daily user

Overall experience has been positive. Not very easy to see an overall effect of the citations and services.

Vorteile

The tracking of services for locations and the locations themselves are easily trackable. Eliminating and suppressing duplicate citations and incorrect publisher suggestions is absolutely easier than tracking any other way.

Nachteile

Support can take some time to provide answers. For the most part, this hasn't been a huge issue, but at times it was. This is not intuitive software and takes some time to get familiar with enough for basic use. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. This seems like poor business in that you pay for an item so you expect to be able to keep that item unless you decide to sell the item.

Antwort von Yext

Charles, we appreciate your feedback and are happy to hear that you've had an overall positive experience with our products and services. We appreciate your feedback regarding our support team and will pass it along to them.

In regards to your comment about stopping use of our service, when a client cancels, Yext no longer sends the business's information to the sites in the Knowledge Network. This information then becomes subject to the normal data compilation process of each publisher, which may result in the data and content changing over time.

Beantwortet am 25.2.2019
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 7.2.2019

A need for some. For the rest, expensive.

Vorteile

Yext is a comprehensive solution that allows for ease of updating multiple platforms. This is helpful for changing an address after a move, a branding change to name or spelling, and even consistency across online profiles for improved SEO rankings. We have used this solution for improving rankings where profiles were not consistently listed with the same name and address. This solution is almost a necessity for those who do not have login access to all of their online accounts. If you plan to manage your reviews online, this solution offers user-friendly reporting as well. User engagement is key for reputation management. This is the most comprehensive solution available.

Nachteile

Yext is expensive for something you can have intern do over time. If you want to edit profiles, someone can do this one by one by hand. So the cost of this solution can be intimidating. And soliciting reviews and managing can be as simple and sending requests. But this automates the process. Custom support has not been my favorite as well.

Antwort von Yext

Thank you for leaving your review. We appreciate your candid feedback and are happy to hear that our software has helped your business keep consistent information across the web and with your reviews management strategy.

There are a few ways to correct your digital knowledge, some of which are quicker than others. You can manually update information on each site by adding your business information to each individual publisher. You can also leverage a tool like Yext, which does this in near real-time across the hundreds of publishers we partner with, saving time and resources.

Beantwortet am 7.2.2019
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 5.8.2021

Yext for your Directories.

Overall we have to use Yext because it seems like they have a monopoly on directory listing software. It has been an okay experience but not great.

Vorteile

This is a widely used and fairly easy to use software that allows us to manage listings for hundreds of clients. They also allow us to integrate their software with ours.

Nachteile

It can be very buggy at times. Sometimes things will connect and sometimes things will not connect.

Antwort von Yext

Thank you for your review! Managing listings for hundreds of businesses is a tall order. We want to ensure Yext continues to be the best and most powerful tool in this space. We'd love to connect with you to discuss your account and any opportunities to optimize your Knowledge Graph and ensure your clients' Listings are live. Please reach out to us at help.yext.com/hc/en-us/requests/new. Thanks again for your review and for being a valued Yext Partner.

Beantwortet am 16.8.2021
Hayley
Hayley
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.4.2019

TOP NOTCH

Our experience with Yext has been amazing. Our company had an existing subscription that I took over, so in any other instance I would have been out of luck with training. But our representative was able to walk me through where to find anything and everything I could ever need.

Vorteile

Customer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them. There are ample training modules to walk you through exactly what you need. Everything is highly customizable as well, so it's perfect for listing different types of businesses. The analytics are incredibly helpful to show what's working and what's not. I also love that I'm able to reply to any reviews as soon as they're given.

Nachteile

Because of all of the options and customization, it can be overwhelming. Everything is intricate, which is great, but there's no "let me create this real quick." Changes can be made quickly though.

Antwort von Yext

Thank you for leaving your review, Hayley! We're so happy to hear about your positive experience with Yext and our services, and are glad to have you as a customer. We'll be sure to pass your kind words along to your rep!

Beantwortet am 11.4.2019
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 28.8.2021

Simple Tool for Local SEO

Vorteile

Yext makes local SEO easier by allowing agencies to manage multiple listings for businesses and individuals. Editing these listings across a wide range of networks and publishers can be done all within the platform and easily.

Nachteile

The platform can be difficult to learn when first setting up. The UI makes things difficult to find sometimes, as there are many features within the tool itself. Knowing what features are called and under which menu to find things can also be a bit difficult at first.

Antwort von Yext

Thank you for leaving a review! We're here for you and we're glad you can depend on us. Changes are coming faster than ever so we're happy that we keep your listings updated quickly and easily! Our support team is always here for assistance, so please reach out if you ever need any guidance. Additionally, we always recommend taking advantage of our HitchHikers program (totally free!) which can help you learn all of the ins and outs of Yext so you can become a true Yextpert!

Beantwortet am 3.9.2021
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 10.11.2019

Great software to use

It has been nothing but positive working with yext for me

Vorteile

This software is wonderful we use this daily at my job and yext is a service that will direct your business to 80 plus directories. We are able to go right into yext and update a address phone number website and it will automatically update it on the listings.

Nachteile

I do not feel like there are any cons this software actually helps me do my job better and it is a efficient way

Antwort von Yext

Thanks for your review, we appreciate the feedback! Glad to hear about your company's positive experience with our products.

Beantwortet am 12.11.2019
Cody
Cody
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.4.2019

The Single Best Tool for Listings

Outstanding and I've recommended it to clients time and time again!

Vorteile

Set it and Forget it. With Yext, you input your listing and confirm via authenticating factors and in just days you see the direct impact. Organic results improve, SEO improves, Adwords quality improves...you name it!

The second best part is ease of use. Once your listing is within YEXT, they work to address over 100 listing entities online, building search equity for your site within Google and other platforms to assure that your listing is in fact REAL, ACCURATE, and RELIABLE.

Nachteile

Would be nice if there was a master feature for advertisers to be able to list multiple entities under one account login and separate payment methods. This could also increase the number of subscriptions to YEXT!

Antwort von Yext

Thank you for leaving your review, Cody. We're happy to hear that you find our products easy to use and that you're seeing great results.

Beantwortet am 8.4.2019
Madison
Madison
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 29.9.2020

Great, simple to use software with cool features

My overall experience was good, but like I said, the cost was was irked me.

Vorteile

I liked most how user-friendly the software was, and how well it worked.

Nachteile

The price. It is definitely pretty expensive when you compare it to other similar softwares on the market.

Antwort von Yext

Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at [email protected] if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.

Beantwortet am 29.9.2020
Maria
Maria
  • Branche: Versicherung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.3.2019

Great advertising tool

Our company has used them for our website and we love yext we have seen in increase in sales for using yext.

Vorteile

Our company using Yext for our advertising and so far we love it.

Nachteile

I can't complain it actually reminds you if you need to work on you profile with them. So whats to dislike??

Antwort von Yext

Thanks so much for leaving your review, Maria. We appreciate your kind words and are happy to have you as a longstanding client!

Beantwortet am 7.3.2019
Zev
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2019

Best Directory Management Software on The Market

Vorteile

Being able to manage 60 plus local directories from what one dashboard. I also liked the intelligent search feature as well as knowledge tags. They also create listings for Amazon Alexa, Waze, and Apple Maps.

Nachteile

Does a great job getting the lion's share of false or duplicate listings but occasionally will miss some listings if there are more than 3 errors in the listing. Updates to Yahoo! & Bing can take a lot longer to populate compared to the rest of the listings in the network

Antwort von Yext

Thank you for leaving your review, Zev. We appreciate your feedback and love having you as a customer!

Beantwortet am 20.9.2019
Paul J.
Paul J.
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2019

Just say Yext!

Vorteile

Yext offers an amazing product for managing your business location listings, review generation and website location page and schema markup!

Nachteile

Not much not to like... Yext is constantly addressing business needs ahead of the curve.

Antwort von Yext

Thank you for leaving your review, Paul!

Beantwortet am 13.5.2019
Jason
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 24.4.2019

Great Value for the price

Vorteile

I have locations that are constantly updating their hours and I can update one platform instead of having to log into multiple platforms. The analytic data is robust and we use it for our monthly reporting.

Nachteile

Several glitches and bugs when new features are rolled out. If an API breaks or has issues, users are not alerted or have a place to check for issues.

Antwort von Yext

Thank you for leaving your review, Jason. We're glad that you find great value in our products and services, and that you've saved time updating your data with our platform. We appreciate your feedback around new product roll outs and notifications and will pass that on to our team.

Beantwortet am 13.5.2019
Verifizierter Rezensent
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 4.4.2018

Get listed in all the major directories with a few key strokes

Simple directory submission software.

Vorteile

Yext offers a simple process for submitting directory listings, cleaning up listings, and updating listings.

Nachteile

Fairly expensive to use Yext services, you lose access to your listings if you decide to leave, but they do offer a generous reseller program for agencies.

Antwort von Yext

Thank you for leaving a review! We're happy to hear that Yext has been easy to use.

To clarify, cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert. When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

We appreciate your feedback and will share with the team. If you have any questions, please email [email protected].

Beantwortet am 5.4.2018
Verifizierter Rezensent
  • Branche: Unterhaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 23.4.2019

Awesome platform for multi-unit data management!

Overall Yext provides exceptional results at a reasonable cost.

Vorteile

I love the ability to control multiple entities from one source of truth that then populates out to the various networks/data aggregators.

Nachteile

The review platform could use some revamping/improvements.

Antwort von Yext

Thanks for leaving your review and your helpful feedback.

Beantwortet am 13.5.2019
Verifizierter Rezensent
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 15.11.2021

Gets the job done fast but cookie cutter

I would describe my overall experience with Yext as fair,

Vorteile

It builds citations fast and lots of them. It takes the guess work out of citation building if you are newer to SEO.

Nachteile

What I liked least about Yext was its cookie cutter set up and the limits that came with that. After a couple of weeks it got pretty frustrating.

Antwort von Yext

Thanks for the review! We are happy to hear Yext has helped save your business so much time. We would encourage you to check out Hitchhikers - it's a program for every member of the Yext community to become an expert and explore the more in-depth mechanics of Yext. In the meantime, you know you can always reach out to your Yext team whenever you need help!

Beantwortet am 22.11.2021
Amber
Amber
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 16.10.2019

Easy to Consolidate Your Listings, A Bit Expensive To Do So

Overall, our marketing agency puts all of our local clients on YEXT. It's an easy way to consolidate all your business listings in one place and manage them accordingly!

Vorteile

As a marketing agency, we have a ton of clients that need a listings management service like YEXT. YEXT can help you consolidate all your listings in one place and when your business switches addresses, YEXT is a lifesaver. Their duplicate suppression is also key to doing this job well!

Nachteile

We do have a bulk package which makes YEXT a little cheaper, but if I were a business just getting YEXT on its own, there are cheaper options. You should also look at all the listings they can create - Not all of them are applicable to every business and every industry, but they do have a good selection overall.

Antwort von Yext

Hi Amber, we really appreciate your honest feedback and are glad to hear about your positive experience with Yext!

Beantwortet am 6.12.2019
Vladimir
Vladimir
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 17.12.2019

Perfect Local Citation Management Tool for Franchisee

We've been using Yext for our Enterprise SEO clients. Great local citation management tool.

Vorteile

The software is great and the Yext team always working on improvements. Support is awesome. You can easily manage the most important information for your listings: store hours/business descriptions and hundreds of other options.

Nachteile

Unfortunately, you can't just simply sign up through the website and start managing your listings while you need to go through the long contract process.

spring
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
2

2
Bewertet am 7.2.2018

Great to use until you stop paying and they reverse the listings

When you pay you see benefits but once you stop paying and it's reversed you didn't get any value just a headache.

Vorteile

About five years ago they had a fantastic sales person who provided tons of support and made sure things were quickly resolved.

Nachteile

Once you stop paying for the service, listing are reversed. I had many conversations with support about this but they just wanted more money and continue paying to fix the issue.

Antwort von Yext

Thank you for leaving a review. Yext does not hold your data hostage. Cancelling your Yext subscription does not overwrite the updates you have already made through Yext, and Yext will not force your listings to revert.

When you cancel your subscription, Yext no longer sends your digital knowledge to the sites in the PowerListings® Network. Afterwards, your digital knowledge becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

If you have additional questions, please email [email protected].

Beantwortet am 8.2.2018
112 Bewertungen

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