--- description: Reviews zu PagerDuty Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche PagerDuty mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PagerDuty | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Online Help-Desk-Software](/directory/3529/online/software) > [PagerDuty](/software/143953/pagerduty) # PagerDuty Canonical: https://www.softwareadvice.de/software/143953/pagerduty Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/143953/pagerduty?page=2) > PagerDuty ist eine Incident-Management-Lösung für die Überwachung von Systemen und das Auslösen von Warnmeldungen. Zu den wichtigsten Funktionen gehören Überwachungsaggregation, Ereignisgruppierung, Echtzeit-Kollaboration, mobiles Vorfallmanagement, Nutzerberichterstattung und Live-Call-Routing. Die Lösung eignet sich für Support-Teams, Engineering-Teams, NOC (Network Operations Center)- und Systemadministratoren jeder Größe. Von einem zentralen Ort aus erhalten Nutzer einen vollständigen Überblick über Anwendungen, Infrastruktur und Dienste und können umsetzbare Erkenntnisse daraus gewinnen. Mit der Bereitschaftsplanung können Unternehmen Ressourcen für kritische Anwendungen und Dienste verwalten, die Hilfe benötigen. Mit der Kollaborationsfunktion können Projektmitglieder Echtzeit-Benachrichtigungen über bevorzugte Kanäle erhalten. PagerDuty lässt sich in über 150 Überwachungs-, Bereitstellungs- und Ticketingtools integrieren. Nutzer können Benachrichtigungen per Telefon, SMS, E-Mail und mobile Apps für iOS und Android erhalten. PagerDuty ist als Jahres- oder Monatsabonnement erhältlich. > > Bewertung: **4.6/5** von 219 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 219 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: PagerDuty - **Region**: San Francisco, USA - **Gegründet**: 2006 ## Gewerblicher Kontext - **Startpreis**: 10,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Berichterstattung und Statistik - CPU-Überwachung - Dashboard - Datenaggregation - Datenspeicher-Management - E-Mail-Benachrichtigungen - E-Mail-Management - Einmalige Anmeldung - Ereignisprotokolle - Erinnerungen - IT-Monitoring - IT-Reporting - Inventarverwaltung - Mail-Server-Überwachung - Mobile Benachrichtigungen - On-Call-Pläne ## Integrationen (42 insgesamt) - Amazon EC2 - AppDynamics - BigPanda - Bitium - Circonus - Crashlytics - Datadog - Dynatrace - Freshservice - Front - Google Workspace - HaloPSA - Incapsula - Integrate.io - Jira ... und 27 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Online Help-Desk-Software](https://www.softwareadvice.de/directory/3529/online/software) ## Ähnliche Kategorien - [Online Help-Desk-Software](https://www.softwareadvice.de/directory/3529/online/software) - [Helpdesk-Software für Schulen](https://www.softwareadvice.de/directory/3857/schools/software) - [ITSM Tools](https://www.softwareadvice.de/directory/4296/itsm/software) - [IT-Management-Software](https://www.softwareadvice.de/directory/4563/it-management/software) - [Website-Monitoring Tools](https://www.softwareadvice.de/directory/4550/website-monitoring/software) ## Alternativen 1. [Freshservice](https://www.softwareadvice.de/software/436317/freshservice) — 4.5/5 (720 reviews) 2. [ilert](https://www.softwareadvice.de/software/214489/ilert) — 4.7/5 (64 reviews) 3. [Datadog](https://www.softwareadvice.de/software/101405/datadog) — 4.6/5 (360 reviews) 4. [JIRA Service Management](https://www.softwareadvice.de/software/116349/jira-service-management) — 4.5/5 (770 reviews) 5. [Site24x7](https://www.softwareadvice.de/software/360425/site24x7) — 4.7/5 (350 reviews) ## Nutzerbewertungen ### "Pager Duty - Proof you get what you pay for" — 4.0/5 > **Michael** | *10. Oktober 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes. > > **Nachteile**: The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks. > > We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty. ----- ### "A Modern and Reliable Incident Management Platform - PagerDuty" — 5.0/5 > **Boyang** | *9. März 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes. > > **Nachteile**: The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow. > > We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive. ----- ### "Good alerting tool, confusing to set up" — 3.0/5 > **Verifizierter Rezensent** | *7. Januar 2019* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball. > > **Nachteile**: The services, teams and escalation policies is very confusing and hard to set up at first. ----- ### "Great solution for on-call and incident management for any organisation\!" — 5.0/5 > **Derek** | *22. November 2019* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day. > > **Nachteile**: It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin. > > We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located. ----- ### "Great product, helps us a lot" — 5.0/5 > **Pankaj** | *12. November 2019* | Onlinemedien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration > > **Nachteile**: - Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics. > > As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome\! ----- Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/143953/pagerduty?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/143953/pagerduty) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten