PagerDuty

Vorteile

It allowed me to setup any kind of complicated 24/7 scheduling across the team with backups and escalations.

Nachteile

Some parts of the interface were a bit hard to navigate, but this was minor and not that bad.

Vorteile

PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes.

Nachteile

The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow.

Vorteile

We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball.

Nachteile

The services, teams and escalation policies is very confusing and hard to set up at first.

Vorteile

I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice.

Nachteile

I did not like the UI, found it a bit cluttered and confusing.

Vorteile

I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Nachteile

Nothing really. The pricing is fair, the reliability is flawless.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu PagerDuty

Vorteile

Easy to setup.
Trigger alerts via emails.
Good interface.
Integrates easily with MS Teams.
Rotating schedules for multiple team members.
Easy to make schedule exceptions.
Easy to acknowledge alerts via email, phone, app or SMS.

Nachteile

I can't really think of any Cons.
I really enjoyed getting this setup and benefiting from the easy alerts.

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Gründe für den Wechsel zu PagerDuty

Vorteile

From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out.

Nachteile

On the surface, it seemed to basic a tool for our needs causing us to research other more expensive tools.

Vorteile

Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number)

Nachteile

The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options

Vorteile

PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place.

Nachteile

Integrations can be tough and confusing to make happen is the one big gripe I have with PagerDuty, some times it feels like there isnt a single standard.

In Betracht gezogene Alternativen

Vorteile

Easy to configure team schedules for on-call personnel, giving the ability to fine-tune critical, high, medium and low level alerts in terms of who, how fast and via which communication channel shall receive the alert.

Nachteile

Honestly - I am happy with PagerDuty and cannot think of something that I didn't like about it so far

Vorteile

Its reliable and the installation on mobile device is seamless, and its easy to use

Nachteile

I have not found any negativity while using it

Vorteile

Easy to setup, de-facto standard for incident management and on-call rotations.

Nachteile

Expensive, and the on-call schedules with overlays are a bit confusing.

Vorteile

Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent.

Nachteile

The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product

Vorteile

PagerDuty checks every box I need for notification and incident management.

Nachteile

The only issue I've found is that sometime the push notifications to the mobile App can be slower than emails.

Vorteile

PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage.

Nachteile

Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts.

Vorteile

PagerDuty helps in everyday business by providing fast and accurate notifications and alerts for live systems. It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.

Nachteile

PagerDuty mobile version lucks some essential features that are available on a full version, like scheduling a maintenance window.

Vorteile

Easy to go live and setup. As soon as the account is set up, the configuration of services was really easy to setup. We've integrated PagerDuty with our existing Dynatrace platform, and the monitoring and alerts are very accurate.

Nachteile

As this a user-based subscription, we're quite limited to make a group or shared account. It'd be great if there's flexibility in having more users to the account.

Vorteile

Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

Nachteile

The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

Vorteile

I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work!

Nachteile

No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team!

Vorteile

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Nachteile

Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do.

We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Vorteile

Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams.

Nachteile

So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod.

Vorteile

PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free.

Nachteile

The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money.
I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only.

Vorteile

I have been using this application for over 2 years now and we use it to monitor our production batch over night. i have never seen this application has missed to alert any failures. Tracking and resolving the incident are very easy.

Nachteile

Mobile applicatiom is not good as web application. No flexibility on swtiching on call persons quickly.

Vorteile

Reliable. We rely on Pager Duty to keep our downtime to a minimum and we've never had complaints with it and PagerDuty itself always seems to up and alerting us in a timely manner. The alert channels are highly customizable and there are enough options to suit anyone's communication style.

On top of this, they keep innovating without disrupting the core functionality.

Nachteile

I would like to see more breakdowns and slices in metrics and charts by service, alert type, alert source, etc.

Vorteile

It has been able to do everything I have wanted. API integration to email integration, it has worked great.

Nachteile

Not much negative to say, it's a straight forward and easy to use software.

Vorteile

C'est un bon Logiciel , il est très pratique et efficace. En plus j'ai confiance en leur sécurité

Nachteile

Quelques soucis de connexion au début , si non c'est un très bon logiciel

Vorteile

We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set.

Nachteile

We haven't anything bad to say about the product as it does everything we need and does it very well.

Vorteile

What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do.

Nachteile

The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation)

In Betracht gezogene Alternativen

Vorteile

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

Nachteile

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

Vorteile

PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.

Nachteile

There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.

Vorteile

PagerDuty is used to send alert notifications to developer,
We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call,
Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty,

PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc ..
and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases,

It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed,

It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc ..

it maintains history of alerts, it has good customer support,
the resolution note's can also be added against the alert,

We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications,

types of notifications are phone call, message, email, push notification in pd app etc ...

pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.

Nachteile

Sometimes when i resolve the alert on web, i still get a call on phone,

If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun

Vorteile

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Nachteile

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Vorteile

Followings are the PagerDuty benefits:

- It is a SaaS based alerting systems allowing companies to use their in house technology for incident response.
- It provides the realtime monitoring for all the infrastructure and services.
- It provides a lot of integrations with other products for example Jira and Slack.
- PagerDuty has a level of escalation setup that allows incidents to follow a process chain.
- PagerDuty features like SSO, RoleBased Access.

Nachteile

Followings are the Cons for PagerDuty:

- It is expensive as compared to its competitors.
- Its integration lacks some features like easy set up.
- It has a way to improve its configurations so that a user with zero technical knowledge can understand it.

In Betracht gezogene Alternativen

Vorteile

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Nachteile

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Vorteile

Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products.

Nachteile

It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition.

Vorteile

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Nachteile

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.

Vorteile

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Nachteile

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu PagerDuty

Vorteile

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Nachteile

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Vorteile

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Nachteile

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Vorteile

Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Nachteile

PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Vorteile

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural.
- Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me.
- Slack integration

Nachteile

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that.
- Some important features are hidden behind a higher tier plan, eg: analytics.

Vorteile

Escalation matrix. Easy to use. Multiple integrations with the market available critical tools.

Nachteile

It was wasy to integrate. Up and running in short span of time. All good.

Vorteile

teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.

Nachteile

adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!

Vorteile

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Nachteile

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu PagerDuty

Vorteile

- Setting up override is 30 seconds task.
- Reminder of when Im going on-call and my own notification settings is a life saviour.
- Slack integration
- Api integration
- Postmortems made easier.
- ITIL followed in the core in an automated fashion making incident management a cake walk.

Nachteile

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll.
- Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops".
- I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota.
- In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

Vorteile

You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed,
we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest,

Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc

Nachteile

some times the web UI becomes slow, the app version dose not have all the features that the web version has

Vorteile

This tool makes monitoring so much easier by bringing everything into one place.
Easy to use, easy to set up, and already integrated into a lot of existing tools.
Notification preferences, and schedules, and escalation policies make life SO much better!

Nachteile

The terminology is a little hard to wrap your head around.
Has elements that are dependent on others and makes it hard to clean up after you have already set it up.

Vorteile

PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Nachteile

Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Vorteile

The real time monitoring of our application is highly critical to deliver the higher degree end user experience and this platform helps us keep track of the health of our business application.

Nachteile

The platform is quite heavily loaded with a lot of features. Sometimes you might get lost while navigating through the platform.

Vorteile

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not,

so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise

there are different type of alerts hards and soft, so we can set different notification methods for both,

supported notification mediums, phone call, SMS, app notification, email etc..

We can add note for all alerted insedents,

we can see the history of alerts and to come to a conclusion and fix it for a long term,

they have a great support team

Nachteile

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call