InSync Healthcare Solutions


InSync Healthcare Solutions Logo

 

109 Bewertungen (4,5/5)
 

InSync Healthcare Solutions EMR/PM enables healthcare professionals to provide healthcare that is in compliance with regulatory requirements. This ONC-ATCB certified and CCHIT certified ambulatory EMR and practice management (PM) product is for both solo practices and larger multi-specialty locations. InSync offers a choice between purchasing an upfront license or using a web-based subscription.

Because InSync integrates both PM and EMR, this system delivers a medical office solution that eliminates the need for duplicate records and provides management and workflow throughout the practice.

Features such as scheduling calendars, e-prescribing, electronic claims submission, quick physical exam charts, and reconciliation reports allow InSync’s system to be adaptable to any practice’s needs. In addition to its features, the package offers an intuitive user interface that enables users to create their own custom fields and customized layouts. InSyncMobile can be added for mobile access to patient charting, e-prescribing and scheduling on all handheld devices.

 

InSync Healthcare Solutions - Clinical dashboard
 
  • InSync Healthcare Solutions - Clinical dashboard
    Clinical dashboard
  • InSync Healthcare Solutions - Treatment plan
    Treatment plan
  • InSync Healthcare Solutions - Patient consultation information
    Patient consultation information
  • InSync Healthcare Solutions - Progress chart
    Progress chart
  • InSync Healthcare Solutions - Presenting problems
    Presenting problems
  • InSync Healthcare Solutions - Scheduler
    Scheduler
Unterstützte Betriebssysteme:
Windows 7, Windows Vista, Windows XP, Webbrowser (OS-agnostisch), Windows 2000

109 Bewertungen über InSync Healthcare Solutions

 

Nick K. Branche: Krankenhausversorgung & Gesundheitswesen Anzahl der Mitarbeiter:  13-50 Mitarbeiter Mitarbeiteranzahl:  13-50 Mitarbeiter

6.8.2019

6.8.2019

Quelle der Bewertung

InSync EMR Review

Übersetzen auf: Deutsch
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Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though:

-Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table).

-The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.

Vorteile

The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.

Nachteile

This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically."

Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of.

Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.

Tina F. Branche: Psychische Gesundheitsfürsorge Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

4.10.2019

4.10.2019

Quelle der Bewertung

Implementation Team is Amazing!

Übersetzen auf: Deutsch
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The entire team is flawless and go above and beyond to help us with every single question we ask, and we ask a ton of questions. They never make us feel like we are bothering them with the same question, as a matter of fact, I feel like we are they only client, when I know that’s just not the case.

Vorteile

The customer support you receive from the time of the sale to launch and even after is excellent. They hold your hand through the entire process making a very stressful situation manageable, including training our 65 providers.

Nachteile

Seems like a few things have more steps than should be necessary to complete on the PM side.

Kelsey W. Branche: Krankenhausversorgung & Gesundheitswesen Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

5.5.2020

5.5.2020

Quelle der Bewertung

Amazing Product and Support

Übersetzen auf: Deutsch
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Our experience has been great. The support we received from the implementation team has been amazing. Our issues were addressed usually within 1 business day and there were very few things that we wanted that the system could not do. Our team was very engaging with us and extremely patient, even as we continue with last minute changes.

Vorteile

This software is very user friendly, even for people who struggle with technology. We also have several different programs within our agency, and this software was adaptable to all programs and we have been able to make it work for all users. The software is extremely adaptable and changes can easily be made.

Nachteile

The medication module can be confusing and it does take some time to practice with it to get the flow figured out.

Brittany E. Branche: Krankenhausversorgung & Gesundheitswesen Anzahl der Mitarbeiter:  13-50 Mitarbeiter Mitarbeiteranzahl:  13-50 Mitarbeiter

17.1.2020

17.1.2020

Quelle der Bewertung

Highly disappointed in this product; if on the fence, look elsewhere

Übersetzen auf: Deutsch
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I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients.

How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.

Vorteile

Implementation team was kind and helpful when on site.

Nachteile

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations.
2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work.
3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
4. Whenever there were updates, so many things would change, it was like learning the system all over again.
5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where.
6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's

Kimberly H. Branche: Medizinische Praxis Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

10.3.2020

10.3.2020

Quelle der Bewertung

Very Impressive System

Übersetzen auf: Deutsch
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So far, we are only not even a month into the system and have been able to not buy 10 cases of paper a week. Yep, were were paper charts, Doctor never did EMR. She loves it. Billing is getting a handle on the mountains of EOB's and the Meaningful Use reporting required by ACO's and Medicare, have eased several persons jobs where they have been able to take a vacation.

Vorteile

Wow! When a chosen group of 4 personnel decided to switch systems, I was in the forefront of finding exactly the right system for our practice. We had outgrown our old system. I chose 5 companies, InSync was the 4th to be viewed. The sounds coming from the office after viewing the system, told it all. We found OUR system. Since all systems with them are not alike, that made it all that more special. Everything was thought of in designing this program from the colors being all happy and when our logo was already on the system, all I could say was "SOLD". Integration was very good, I had transferred systems 4 times before and I was nervous because this was the largest I every had to oversee. They made it seamless. I was the only one to learn the system, per the owner of the company, so as to not have way too many minds explaining what they all needed. I had a good idea of how this company runs and was to design it accordingly. [SENSITIVE CONTENT HIDDEN], my Implementation and Training Specialist, was unbelieveable. She had so much patience and never minded going over and over things until I understood. When I felt we were ready, we presented it to Doctor. There were tears in her eyes as she was so happy with HER system. Built completely with her in mind and the other 85 other staff members. This systems has and will continue to allow us to take this company to new heights. We added a new office already. Thank you, INSYNC!

Nachteile

I least like that it is fun. You actually want to keep working, or playing, as we call it. Hard to shut it off. One showing of the system by [SENSITIVE CONTENT HIDDEN] and you are sold. [SENSITIVE CONTENT HIDDEN] will call you just to chat.... All fun people. The in house people were amazing. I just realized, there is no CONS....