MasterControl Quality Excellence

Vorteile

I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn.

Nachteile

My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about.

Vorteile

Easy to use and users are able to find what they’re looking for In real time

Nachteile

Publishing and search Still needs to be improved we have a lot of problems with publishing documents

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Vorteile

It is easy to manage documents and quality issues. In particular, the "Report function" can be customized and used, so it is possible to grasp the real-time status.

Nachteile

It's inconvenient that I can't set up in detail during my absence. I wish I could do each of the absent settings for each permission.

Vorteile

Quality Excellence is an extremely robust and customizable system that allows the users to create custom workflows for their document control processes. These workflows can be generalized for maximum usage across documents or specialized for an almost hands-off experience in the system.

Nachteile

The nuance of using the system can have a fairly steep learning curve. Currently, we are still finding little quirks in the system that can't be called generally good or bad. Just the fact that we are still learning different facets of the system tells how much there is to learn when using the system.

Vorteile

When comparing MasterControl Quality to our previous system, MasterControl is far more user friendly when it comes to searching for documents and overall organization of everything. The design is also more modern and nice to look at.

Nachteile

There are some areas that are a little bit more difficult to navigate or that aren't as intuitive to users that are not as familiar with technology.

Vorteile

Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it.

Nachteile

Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent.

Vorteile

Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Nachteile

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

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Vorteile

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Nachteile

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Vorteile

It's relatively easy to setup and use. The MasterControl team really listens.

Nachteile

It is expensive, but on par with other systems. Still waiting for a validation module.

Vorteile

QMS required training verification and retention

Nachteile

The difficulty in transitioning to new upgrades.

Vorteile

Doc management js ok but the collaboration area needs improvement

Nachteile

Control copy and collaboration needs more features but I know you guys will get there

Vorteile

Intuitive, simple and friendly to use. Handles all of our data that we have and makes it easy to retrieve.

Nachteile

I do not use it frequently enough so when I do go back and use it I have to re-learn what I need to do. Those issues come more from user than system issues.

Vorteile

The fact that it brought standardization of quality processes into a global system used world wide.

Nachteile

Performance issues whilst mass uploads or mass downloads

Vorteile

Electronic records for training and document management have allow us to move through ISO and client audits in less than half the time required prior to implementation

Nachteile

Certain solution (FBS) forms are clunky and difficult to program. Initiated workflows are not readily changed to respond to structural changes within an organization.

Vorteile

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

Nachteile

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

Vorteile

I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow.

Nachteile

The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service.

Vorteile

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Nachteile

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Vorteile

Its a one stop shop for your quality manangement systems.

Nachteile

The Qx module does cotain some ridged enhanced forms

Vorteile

Ease of use and integration with products.

Nachteile

Out of the box solutions may be hard for end users to adopt.

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Vorteile

The integration with business processes is worth every penny. Plus this company listens to their users. They are all about the customer voice.

Nachteile

The process forms, which will be more flexible with the AQEM launch. The Audit trail report.

Vorteile

The interface is easy going, the user is able to easily navigate through the system.

Nachteile

Flexibility is needed in order to keep up with the companies changes

Vorteile

Great customer support. They listen to their users and implement solutions suggested from them.

Nachteile

The lack of cohesion between the different modules, e.g. Tracking, Documents, and Training

Vorteile

Ability to access, revise documents and training from one site.

Nachteile

Pro and Con: Because MasterControl is highly configurable there are various ways to accomplish tasks which requires detailed training and constant oversight.

Vorteile

Validation on board, easy API Integration, QMS, and MES combined

Nachteile

EMEA backend support would be great, US support can sometimes take a while due to time difference

Vorteile

It routes our documents along a workflow and it allows us to manage training in one platform

Nachteile

If a user hasn’t had a lot of experience with the system, they easily get lost.

Vorteile

Moving our document change review and deviation processes from paper based into MasterControl has been an absolute game changer - the risk of losing records has reduced dramatically. We now have much greater visibility at which step in a process a document change is and who is involved in deviations.

Nachteile

Some of the user functionality can be not entirely intuitive, making it slightly more difficult to navigate for users who use the system only occasionally.

Vorteile

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

Nachteile

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

Vorteile

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

Nachteile

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Vorteile

Provides a wide range of modules, each of which are highly configurable.

Nachteile

Platform is not the most intuitive to use, so can take a while for Users to learn.

Vorteile

The system is very easy to access and use. It allows for an easy audit trail of users and during the construction of templates edits can easily be made and approved by several users before release. During manufacture the ability to force steps to be filled in by an operator before moving on is huge. Reviews are so much quicker than before and we have beat many targets due to this.

Nachteile

In my role there aren't currently any aspects of MX that cause an issue.

Vorteile

MasterControl Quality ensure professional service management, where articulate controls are well addressed.

Nachteile

MasterControl Quality has price discrimination, which is challenging.

Vorteile

Having everything in one place makes it easier to manage the document management tasks

Nachteile

Sometimes there are parts of the system that are unable to be edited/updates and this can limit how we schedule our tasks

Vorteile

It’s an all-in-one out of the box solution

Nachteile

It can be inflexible and it’s not the most user friendly

Vorteile

Doc Management, Training and some aspects of Process module.

Nachteile

Majority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.

Vorteile

Easy to use for end users and admins
I like easy configuration of system and the flexibility

Nachteile

Reporting is a little bit difficult, overview on quality tasks is difficult

Vorteile

We are able to manage documents and training again as this was not workable on paper anymore.

Nachteile

Some reporting functions are still not that easy to use (for example tracking pending tasks)

Vorteile

Everything is on one place, it's easy to control documents and manage training

Nachteile

It's quite clunky sometimes, for example rejecting documents, managing fbs forms, audit module on it's own

Vorteile

Everything is in one place and is auditable

Nachteile

It is not easy to train out, nit an easy user interface

Vorteile

All in one and linkage between modules, job codes etc

Nachteile

Nomenclature is hard to understand but once using it’s fine

Vorteile

Master Control provides great costumer services. Everything from the kick off to going live is smooth. Very helpful with the new aproaches to the old processes. All questions are answered quickly and in quality. It is very user friendly platform, easy to use and manage.

Nachteile

As a global service sometimes it is harder to get a new needed for specific company feature added. But not impossible.

Vorteile

I love the learning and development section of the MC the website. I love how all features can be integrated.

Nachteile

End users struggle. You need to be using MC daily to appreciate/understand. Dashboard can be overwhelming. Wish the learning and development section from website could be easily accessed from MC app.

Vorteile

We currently use docs and training and having all of that automated has been super helpful. Tracking metrics around training and docs has been much easier with data that can be downloaded at any time. Time spent chasing down training has been significantly reduced and has made the quality team more effective overall.

Nachteile

With the modules we currently use, I wish classes worked a little better. They are a bit difficult to set up and don't seem to integrate well with employee calendars, so extra invites are sent outside of MasterControl.

Vorteile

It is easier to maintain than a bespoke QMS

Nachteile

The lack of configurability pre AQEM which we haven’t implemented yet

Vorteile

MC is willing to continue to update and upgrade their tool.

Nachteile

Attrition of Tech Support causes some inconsistencies in support.

Vorteile

Training module features for creating exams and use of classes.

Nachteile

Defect that happen that cause system not to function correctly. For example, completed training being relaunched.

Vorteile

Easy to customise according to your needs.

Nachteile

Not intuitive for first time users of
New processes.

Vorteile

That all the Quality processes and docs of your company are fully accessible everywhere. Internet connection is the only thing you need.

Nachteile

There are few constraints and defects using the out of the box processes workflows. Some customizations are required.

Vorteile

MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields

Nachteile

Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing.

Vorteile

First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate.

Nachteile

The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product.

Vorteile

The software is structured to incentive standardization.

Nachteile

The software is slow sometimes and the GUI can act strangely.